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Employer guide: appointing 91±¬ÁÏ as your Digital Service Provider (DSP) for Payday Super Stapling changes

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Contents

From 1 July 2026, new Payday Super laws introduce changes to how employers handle super fund selection during employee onboarding.

For 91±¬ÁÏ to manage this change correctly on your behalf, there is one step you need to complete in the ATO’s systems before 1 July 2026. This is applicable to HR only customers, as we’ll use Payroll’s existing ATO STP connection for Payroll customers. 

It’s a one-time setup through the ATO Access Manager portal that takes around 10 to 15 minutes. This guide walks you through what’s changing, why this is an important thing to do and how to complete it.

What are the changes coming into effect?

These new laws change the way in which super information can be presented to new employees during onboarding. Digital platforms, like 91±¬ÁÏ, are required to integrate with the ATO to automatically confirm and present an employee with their existing stapled super fund before allowing the employee to view a range of funds and execute their super choice. 

If a stapled fund cannot be successfully retrieved, platforms are unable to present employees with their existing or other choice funds, and are legally restricted to a digitised standard choice form. This can result in a lack of choice or fund duplication, which risks eroding employee retirement savings. Getting the lookup right from day one is the only way to remove this risk, protect your employees and keep your business on the right side of the new rules.

91±¬ÁÏ has been engaged on these reforms since 2023, working closely with Treasury, the ATO and industry groups such as . We’ve built our solution to meet the 1 July deadline, the same deadline as Payday Super. Our entire employee onboarding and super selection services will continue to operate within the new compliance guardrails from 1 July, ensuring 91±¬ÁÏ continues to maximise the ease, simplicity and compliance of employee onboarding.

What you need to do 

During onboarding, 91±¬ÁÏ handles the super choice process for your new employees. When a new starter goes through onboarding in the platform, we need to check whether they already have a stapled super fund attached to them before assisting their fund choice. That check happens by querying the ATO services automatically on your behalf.

To enable this service automation with the ATO, the authorised administrator of your business needs to formally appoint 91±¬ÁÏ as your Digital Service Provider (DSP) in the .

This is an ATO system requirement that applies to any Australian business and software provider performing stapling lookups, not something 91±¬ÁÏ has introduced. Think of it as giving us the authorisation to act on your behalf within ATO systems, similar to how you might authorise an accountant to lodge returns for your business.

The appointment is a one-time step per employer and needs to be completed before 1 July 2026.

Step by step guide on how to appoint 91±¬ÁÏ in Access Manager

The process takes approximately 10 to 15 minutes. You’ll need to log in to the ATO’s Online Services for Business.

What you’ll need before you start

  • Your myGovID with administrator access to your business in RAM
  • 91±¬ÁÏ’s ABN 11 160 047 709
  • Your Software ID provided in 91±¬ÁÏ Settings ‘ATO Integration’ page

The steps you need to take to appoint 91±¬ÁÏ

  1. Go to the page.
Screenshot of Welcome to Access Manager screen with Login button highlighted
  1. Log in to Access Manager using your myGovID credentials.
  2. Click My hosted software services from the left hand menu.
screenshot - hosted software
  1. Click Notify the ATO of your hosted service.
Screenshot hosted service
  1. Search for 91±¬ÁÏ â€˜EMPLOYMENT HERO PTY LTD’ or ABN (ABN: 11 160 047 709) in the list and select.
  2. Enter the software ID provided in 91±¬ÁÏ settings ‘ATO Integration’ and select Next.
  3. Read the Notification statement then select Save;
  4. A green success message will appear on the next screen to confirm success.
  5. Return to the ATO Integrations Settings page in 91±¬ÁÏ and check for successful connection

Once saved, 91±¬ÁÏ’s administrators will check for the assigned permissions in the ATO settings page. This allows us to request your new employees’ stapled fund details from the ATO during onboarding.

For more detail on the Access Manager system, the .

What happens if you don’t complete this step?

If 91±¬ÁÏ isn’t appointed as your DSP before 1 July 2026, we will not be able to confirm stapled super funds for your new employees during onboarding. When that happens, your employees will manually select their choice of fund and places you at greater risk of super contributions bouncing back. Employees lose visibility of their existing fund and may end up with duplicate accounts draining their retirement balance. 

That outcome isn’t ideal for your employees and creates unnecessary complications for you as their employer. Completing this appointment removes that risk.

A note on the process

This remains an external manual workflow that must be executed directly within the ATO’s digital systems. Behind the scenes, 91±¬ÁÏ is heavily engaged in advocating for systemic changes that will simplify this process and significantly reduce the time compliance demands from businesses.

In lieu of an immediate automated pathway, we have driven the push for clearer, more detailed regulatory documentation to assist employers through the current setup. In the meantime, the steps detailed below reflect the current requirements and we will update this resource as soon as new guidelines are handed down.

Key dates at a glance

DateWhat happens
Before 1 July 2026Complete the RAM appointment to appoint 91±¬ÁÏ as your DSP
1 July 2026Supporting Choice in Superannuation and Other Measures Act commences. Stapling-first rules apply. Payday Super also commences.
1 January 2027Supporting regulations commence

Super changes are stacking up

The RAM appointment is one piece of a broader set of changes arriving on 1 July 2026. Payday Super, which requires employers to pay super contributions at the same time as wages instead of quarterly, also commences on the same date. 

Our Payday Super Shift Report 2026 found that 69% of employers are worried about their ability to stay on top of evolving super requirements and the reform is projected to create a 60% increase in admin workload for many businesses.

Getting the RAM appointment done removes one variable from what is already a significant transition period for payroll and HR teams.

How 91±¬ÁÏ supports your super obligations

91±¬ÁÏ’s onboarding workflows are built to handle the stapling-first sequencing once the RAM appointment is in place. Our super solution, HeroClear, is also designed for the Payday Super model, processing contributions within payroll so you’re not managing separate systems or manual uploads.

If you want to understand how 91±¬ÁÏ can support your business through the July 2026 changes, .

FAQS

It’s an ATO system requirement. Any digital service provider doing stapling lookups on behalf of employers must be appointed in RAM. 91±¬ÁÏ is simply one of those providers.

Yes. Even if you’ve been using 91±¬ÁÏ for years, the RAM appointment is a new step that needs to be completed before 1 July 2026 for HR-only customers.

The appointment needs to be completed for each ABN separately.

Contact the ATO’s business line on 13 28 66 for support navigating their systems. We’ll also update this article with any additional ATO guidance as it becomes available.

The Act itself commences 1 July 2026, which is the date the stapling-first sequencing rules apply. The supporting regulations come into effect on 1 January 2027. The RAM appointment is needed for the 1 July deadline, so it’s important not to wait.

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