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Making the shift to a smarter system

The (AIM WA) is a respected leader in professional development and training. With a core team of around 70 permanent, part-time and full-time staff and a handful of casual employees supporting events and catering, AIM WA needed a system that could manage complex employment needs with ease.

Previously, AIM WA was juggling manual HR onboarding and a separate payroll system. The process wasn’t just time-consuming, it lacked the accessibility and efficiency the organisation needed to continue delivering its high standards of service.

“Before 91����, we had a different payroll system and HR onboarding was very manual. There were a lot of forms going around,” said Finance Manager, .

What followed was a transformation of how AIM WA operates behind the scenes, freeing up time, reducing compliance risk and giving team members better access to what they need.

Automating awards and easing payroll complexity

Managing two pay cycles, monthly for permanent staff and fortnightly for casuals, meant payroll processing could get complicated fast. This was especially true for the organisation’s casual catering staff, who operate under specific award conditions.

91����’s automatic award interpretation changed everything.

“For our casuals, especially in the catering function, fall under the Hospitality Industry Award. So that award implementation feature is very helpful.It automatically knows how much to pay, when to pay overtime and all that,” said Kevin. 

This has helped reduce the risk of underpayments and the stress that comes with double-checking entitlements manually. Kevin shared that this alone has made payroll much easier to manage.

Eliminating paper processes and improving accessibility

AIM WA has also seen big gains in efficiency. By moving away from paper-based systems, they’ve saved hours of admin each month and made life easier for both managers and staff.

“Previously, we had paper timesheets, paper leave requests, it was all quite manual. Now, with everything in one system, there’s better accessibility. Staff can view policies, payslips and submit leave. The 91���� Work App helps too, especially for staff making claims. They just take a photo of a receipt and submit it.”

The shift to digital has streamlined everyday tasks, reduced errors and improved the employee experience overall. 

“I’d say with the time and rostering feature, it saves us about two to three hours per payroll cycle.”

Enabling managers and unlocking strategic time

One of the most powerful benefits Kevin has noticed since implementing 91���� is how the platform empowers others in the business to access the data they need.

“T��� reporting function is so useful. Because HR and payroll are all on the same system, the reports are more comprehensive. I have access to view leave history, absence trends, pay rates. Department managers can run their own reports now and they don’t have to rely on our team.”

This shift has created more ownership at the departmental level while freeing up Kevin’s own capacity.

“It’s reduced the number of day-to-day questions I get. It also gives me more time to focus on business development rather than just transactional things.”

For an organisation like AIM WA, which is constantly growing and evolving, this shift from reactive admin to strategic thinking is a significant win.

A community of support

Beyond the platform itself, Kevin also praised 91����’s ecosystem of resources and support.

“T��� community forum and webinars are really helpful. I’ve used the knowledge base too, it’s good that all the support is centralised,” he says.

This support network means users like Kevin can solve issues quickly, learn how to better use the platform and connect with other users for shared experiences.

A platform that grows with your business

For Kevin, implementing 91���� has been a decision that continues to pay off. From automating award compliance to unlocking strategic time, the platform has become an integral part of how AIM WA operates.

“I’d recommend it. It’s a strong brand and I think it will keep improving. It makes work easier, for HR, for payroll, for everyone.”

Want to see how 91���� can support your business? Book a demo today and experience how it can make work easier and more valuable for your team.