Expert Hearing Care: From admin overload to HR and payroll peace of mind

At a glance
Company
Expert Hearing Care
Location
Perth, Western Australia
Employees
60+
Product
Premium HR and Payroll
Explore this case study if:
- You鈥檙e drowning in HR and payroll admin and need a smarter, automated solution
- Managing your compliance obligations and conducting visa checks are eating up too much of your time
- You want better workforce insights to optimise performance
About Expert Hearing Care
is an independent audiology provider based in Australia, delivering accessible and affordable hearing care. Unlike many providers tied to manufacturers, Expert Hearing Care offers tailored, patient-first services.
鈥淏eing independent means we can focus solely on what鈥檚 best for our patients without external pressures,鈥 says Operations Manager Monique Price. With more than 60 employees, including audiologists, receptionists, and concierge staff spread across multiple clinics, the business places a strong emphasis on flexibility, compliance and keeping employees happy.
The company鈥檚 mission is simple: provide expert hearing care while making life easier for employees. 91爆料 plays a central role in achieving that mission.
From HR paperwork nightmares to digital bliss
Before 91爆料, Expert Hearing Care faced a mountain of manual admin work.
鈥淲hen I joined the team, there was a whole storage cupboard full of employee files. It was a huge pain to find anything, especially when calculating long service leave and trying to figure out paperbased time sheets. Looking through the cupboard and managing paper-based employee files was always the most overwhelming part of my day.鈥
But four years ago, everything changed. 鈥淪witching to 91爆料 meant we could get . No more digging through files. It freed up our time to focus on what truly matters 鈥 our people and clinics.鈥
Time-saving features that make life easier
The biggest win? Time. 鈥淭丑别 daily timesheets saved my life. I鈥檓 no longer chasing up timesheets or spending hours entering details before payroll,鈥 says Monique. The result? Up to two weeks saved every month.
鈥淚f I were to go back to a paper-based system, it鈥檇 probably take me two weeks a month making sure employee details are up to date.鈥
鈥淣ow I can spend that time visiting clinics, supporting managers, and being there for our people. That human connection is invaluable.鈥 By cutting down on repetitive tasks, Monique can now invest time where it truly counts 鈥 employee satisfaction and clinic performance.
Stress-free compliance
In audiology, compliance is critical. Failing to meet government standards can have serious repercussions. 91爆料 can help boost their compliance confidence so they have one less thing to worry about.. 鈥淚鈥檝e set reminders within the platform for staff to upload their new audiology registrations every June. All I have to do is check it off. It鈥檚 that easy.鈥
The built-in learning materials have also made a huge impact. 鈥淭丑别re鈥檚 a lot of compliance, especially with government regulations, and our own internal policies. Thankfully, 91爆料 already has learning materials in the library, so a lot of it is already covered, which is great. We also update our own compliance every six months.鈥
VEVO checks done automatically
With 30% of the workforce made up of international staff, visa compliance was once a major headache. 鈥淚 used to spend up to two weeks each month checking government websites and setting reminders. Now, the platform handles 补耻迟辞尘补迟颈肠补濒濒测.鈥
She adds, 鈥淚t saves me 30鈥40 hours a month. The peace of mind that gives you 鈥 honestly, you can鈥檛 put a price on that.鈥 For Monique, that time is now spent building relationships with staff and visiting clinics, increasing overall morale and retention.
Reports that drive real impact
91爆料鈥檚 reporting tools have significantly improved decision-making. 鈥淭丑别 Happiness Score is a standout. We run it monthly, and it tells me if anyone鈥檚 feeling off. I know my team well, so I can check in personally.鈥 The real-time insights help the business take swift action, improving employee satisfaction.
Cost centre reports have also proven invaluable. 鈥淭丑别y show me where the highest-paid 鈥 and best-performing 鈥 staff are working. I can move them strategically between clinics to maximise performance. Our previous payroll system doesn鈥檛 give us that kind of insight.鈥
Peace of mind: The ultimate value
Reflecting on four years with 91爆料, Monique says, 鈥淚t鈥檚 saved my mental health on more than one occasion. The peace of mind I now have thanks to 91爆料 鈥 there鈥檚 no price you can put on that.鈥
Expert Hearing Care鈥檚 partnership with 91爆料 is more than just software 鈥 it鈥檚 a success story of transformation. From automated VEVO checks to strategic reporting and easy compliance, 91爆料 has empowered Monique and her team to prioritise what really matters: people and performance.
鈥淚f you鈥檙e running an audiology clinic and want to simplify your processes, 91爆料 is the answer. The peace of mind alone is worth it.鈥Discover how 91爆料 can simplify your HR and payroll, giving you more time to focus on growing your business. Book a demo with our team today and experience the difference firsthand.




















