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Meeting the challenge head-on

is a not-for-profit organisation that supports Deaf and hard-of-hearing communities across Australia, with a primary focus in Victoria, Tasmania, New South Wales, and Western Australia. With over 350 employees and services funded through the NDIS, managing compliance and coordination across a geographically dispersed workforce has presented ongoing challenges.

“Before implementing 91����, we faced several operational challenges, particularly in HR processes. The most significant pain points included inefficiencies in compliance management, disjointed HR systems and time-consuming onboarding,” said Simon Glass from Expression Australia.

With an urgent NDIS audit just around the corner, they knew something had to change. That’s where HR Elements came in.

A trusted referral with rapid results

is a strategic HR consultancy that works with businesses to build strong HR foundations. As a long-standing partner of 91����, they knew the platform could deliver real change for Expression Australia, and fast.

“The process of implementing 91���� was truly remarkable. The team was exceptionally efficient and dedicated, delivering the solution in an impressively short timeframe. Expression Australia had a critical NDIS audit scheduled just four weeks from our initial request for the platform setup,” said Caryn Jones, People & Culture Consultant from HR Elements. 

“Within just two weeks, we had the proposal approved, the system fully configured for approximately 350 employees and the platform live.”

Thanks to the rapid collaboration between HR Elements and 91����, the implementation was completed well ahead of the audit deadline.

Why 91���� made sense

Expression Australia was looking for a platform that could unify and automate processes across the employee lifecycle and support them through a crucial compliance audit.

“We decided to adopt 91���� after being referred by HR Elements because it directly addressed our key pain points and aligned with our operational goals. The platform offered a unified solution that could handle the entire employee lifecycle, from recruitment and onboarding to payroll and compliance support.”

“Given our upcoming NDIS audit, 91����’s compliance and certification tracking capabilities were a major draw. The ability to automate reminders and maintain a ‘source of truth’ for training records was critical for us.”

Tangible results, visible impact

The outcomes of implementing 91���� were immediate and significant.

“HR administrative tasks, including onboarding, compliance tracking and payroll processing, have been streamlined, saving approximately 10 – 15 hours per week,” said Expression Australia.

“The digital onboarding process has reduced manual paperwork, cutting onboarding time by 50%, allowing new hires to be operational more quickly.”

Compliance also became much easier to manage.

“With automated reminders and certification tracking, we’ve significantly reduced the risk of non-compliance, ensuring that we meet all regulatory requirements, including those for the NDIS.”

And while the focus was initially on compliance, the platform’s impact on employee engagement came as an unexpected bonus.

“With self-service features and greater transparency, employees are more engaged and satisfied with the HR processes, which has led to higher retention.”

The strong relationship between HR Elements and 91���� has clearly contributed to a positive experience for Expression Australia – proving the value of the product itself as well as the partnership.

 “The combination of exceptional support and tangible business benefits has made the decision to partner with 91���� a natural and highly beneficial one.”

HR Elements’ experience as a referral partner

HR Elements has been a referral partner with 91���� for around five years. Their very first implementation was with Avebury Mine in Tasmania and they haven’t looked back since.

“The strong and collaborative relationship we’ve developed with 91����’s Partnerships team has been a cornerstone in our decision-making process. The consistently positive feedback we’ve received from clients about the platform’s impact on their operations played a critical role in our decision to join the 91���� Referral Partner Program.”

They’ve since developed a streamlined process that’s proven effective for both their team and their clients.

“We have fine-tuned our referral process to a highly efficient and effective level with the close collaboration with the partnership team, who have played an integral role in client demonstrations.”

Aside from being able to deliver exceptional value and increase satisfaction for clients, the partnership has had a profound impact on HR Elements’ overall growth, allowing them to expand and service more clients to achieve business success.

“We now support clients across more than 20 platforms. This growth reflects the strength of our collaboration with 91���� and the positive impact the platform has had on our clients’ success,” said HR Elements.

Continued support and long-term value

For Expression Australia, the support from HR Elements didn’t stop after go-live.

“HR Elements has been instrumental in the successful adoption and implementation of 91����. They worked closely with us to customise 91���� to our specific needs, ensuring that the platform met all our compliance and operational requirements.”

Expression Australia added, “Even after the system was implemented, HR Elements provided continuous support, ensuring that any questions or issues were addressed promptly. They also helped us adapt the platform as our business needs evolved.”

This ongoing support has helped maximise the value of 91���� and support with long-term success.

Advice for others

Both Expression Australia and HR Elements agree: having clear goals and a strong support team makes all the difference.

“For businesses considering 91����, our key piece of advice is to begin by clearly identifying the primary challenges you aim to address. Whether you’re looking to streamline payroll, improve compliance, or boost employee engagement, understanding your priorities from the outset will enable you to fully leverage the platform’s capabilities.” 

“It’s also important to assess how 91���� integrates with your existing systems and platforms for a seamless, uniform and automated process across the board.”

A partnership with purpose

This case study shows what happens when the right partner and the right platform come together to make a real difference. Through joining 91����’s Partner Program, HR Elements has been able to offer a streamlined platform to their clients that focuses on efficiency and the clients’ individual needs.

“Our strong partnership with 91���� has enabled us to provide a tailored approach, fostering greater satisfaction and ensuring that each client derives the full benefits of the platform.”

And the positive outcome for Expression Australia couldn’t be clearer.

“91���� has completely changed how we operate. We’re more efficient, more compliant and our employees are happier,” said Expression Australia. Be the reason your clients say, ‘this changed everything.’

Become an 91���� partner and power smarter HR solutions.