{"id":13107,"date":"2026-02-10T04:33:18","date_gmt":"2026-02-10T09:33:18","guid":{"rendered":"https:\/\/employmenthero.com\/en-ca\/?post_type=case-studies-qc&#038;p=13107"},"modified":"2026-02-10T04:33:21","modified_gmt":"2026-02-10T09:33:21","slug":"business-sherpa-group","status":"publish","type":"case-studies-qc","link":"https:\/\/employmenthero.com\/en-ca\/qc\/case-studies\/business-sherpa-group\/","title":{"rendered":"Business Sherpa Group and 91爆料: helping Canadian SMBs thrive with expert-driven solutions"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--64)\"><div style=\"--bb--crumb-gap:.4em;\" class=\"hide-home-page blog-template-breadcrumb wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"breadcrumb\" 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wp-block-group-is-layout-constrained\" style=\"margin-top:-200px\">\n<div class=\"wp-block-group case-study__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__image-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group case-study__image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/Business-Sherpa-Group-Case-Study.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Business Sherpa Group (BSG) case study thumbnail\" style=\"object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/Business-Sherpa-Group-Case-Study.jpg 1920w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/Business-Sherpa-Group-Case-Study-300x169.jpg 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/Business-Sherpa-Group-Case-Study-1024x576.jpg 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/Business-Sherpa-Group-Case-Study-768x432.jpg 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/Business-Sherpa-Group-Case-Study-1536x864.jpg 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/Business-Sherpa-Group-Case-Study-440x248.jpg 440w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content-glance is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content-glance__header has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-8 wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">At a glance<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos is-layout-flex wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--neutral-200);border-bottom-width:1px\">\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-2 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-1\" style=\"font-style:normal;font-weight:600\">Company<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-4 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-3\">Business Sherpa Group<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-6 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-5\" style=\"font-style:normal;font-weight:600\">Location<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-8 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-7\">Ottawa, Ontario<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-10 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-9\" style=\"font-style:normal;font-weight:600\">Employees<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-12 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-11\">90<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info wp-container-content-17 is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-14 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-13\" style=\"font-style:normal;font-weight:600\">Product<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-16 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-15\">HR, Time Off, Performance<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-link-color wp-elements-256d3781faf539d3e68fff0d804394bb has-global-padding is-layout-constrained wp-container-core-group-is-layout-23 wp-block-group-is-layout-constrained\">\n<p class=\"case-study-quote\">\u200d<a href=\"https:\/\/www.businesssherpagroup.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Business Sherpa Group (BSG)<\/a> is the one-stop-shop for outsourced business operations support for small and medium-sized businesses across Canada. Founded as an HR consulting practice in 2008 by Margo Crawford, BSG has since added accounting, finance, managed recruitment, and executive solutions to its suite of services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">An HR technology partner to complement BSG\u2019s services<\/h2>\n\n\n\n<p>When it came time to transition away from an internal HRIS solution in 2023, they focused their search around mid-market Saas providers.<\/p>\n\n\n\n<p>For BSG\u2019s CEO, Todd Luckasavitch, and HR Lead, Laura Gauley, the importance of partnering with a powerful HR technology software was twofold: they needed a robust solution they could trust for their own HR needs and confidently offer to clients as part of their services.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cWe wanted the quality, intuitiveness, and capabilities of the software to represent us because we implement and manage the system for our clients. We facilitate a lot of the HR processes, and we didn\u2019t want the technology to impact the quality of our services,\u201d Todd explains.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">An intuitive, easy-to-use, Canadian technology solution<\/h2>\n\n\n\n<p>Among the solutions BSG considered were Bamboo and Rippling, but 91爆料 was already high on their list when shopping. Having worked in HR for over 20 years, 91爆料 wasn\u2019t new to Todd and Laura, and they knew that some clients already had success with 91爆料 in the past.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cI looked at the investment that 91爆料 was putting into the technology, features, and client services and liked where they were focusing their priorities,\u201d Todd says.<\/em><\/p>\n\n\n\n<p>Plus, 91爆料 stood out when it came to delivering the HR features their clients needed.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201c91爆料 is very intuitive and simple to use. Working with clients daily, we understand their needs \u2014 often even better than they do. When we compared different systems, 91爆料 just really encompassed most of everything we needed,\u201d Laura says.<\/em><\/p>\n\n\n\n<p>And, given their work with many national associations and NGOs, having a Canadian technology partner was essential to BSG.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cPartnering with a Canadian company was really important for us because we wanted our clients to know that we\u2019re sticking to the promise we\u2019ve always had: prioritizing having our systems, servers, and documents in Canada.\u201d<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A trusted software for their clients<\/h2>\n\n\n\n<p>Effectively managing the transition was crucial. Todd and Laura needed full confidence in the product when communicating the change to their clients&#8217; boards and employees, because clients trust BSG\u2019s expertise.&nbsp;<\/p>\n\n\n\n<p>Todd shares the way they communicated the news with their customers:<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cWe\u2019re advancing as an organization and evolving our services and solutions. 91爆料 is an integral part of that as our HR technology partner. Our services are enhanced thanks to 91爆料 and the features they provide.\u201d&nbsp;<\/em><\/p>\n\n\n\n<p>Ultimately, no clients opposed the change. Some, already familiar with 91爆料, embraced it.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cWe had clients that previously used and really liked 91爆料. When we said we were moving to 91爆料, they were very happy.\u201d<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A streamlined HR process<\/h2>\n\n\n\n<p>Since transitioning to 91爆料, feedback from BSG\u2019s clients has been positive.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cFor clients, 91爆料 is user-friendly, visually pleasing, and easier to understand. From an administrative perspective, the all-in-one approach has been a game changer in managing an organization\u2019s HR. The system has really streamlined our processes,\u201d Laura says.<\/em><\/p>\n\n\n\n<p>Laura especially values how straightforward and efficient the implementation workflow is.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cOnboarding clients is a seamless process. 91爆料\u2019s data integration setup is user-friendly, and offers different ways to enter information. With other tools, there\u2019s only one way to do it. It saves us hours.\u201d<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">A partnership built on mutual success<\/h2>\n\n\n\n<p>The most valuable aspect of BSG\u2019s partnership with 91爆料 is fostering a relationship where both teams support each other\u2019s success.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cWe really liked that 91爆料 was very interested in partnering with us. We saw early on that you were dedicated to working with us on continuously developing the partnership and exploring different initiatives.\u201d<\/em><\/p>\n\n\n\n<p>Laura collaborates closely with Matthew Beiler, 91爆料\u2019s Senior Manager of Strategic Partnerships, on their partnership strategy and is excited for their upcoming initiatives.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cThe partnership with Matthew has been really valuable. It\u2019s not a constant upsell. He\u2019s committed to exploring how we can partner in a way that\u2019s beneficial for both of us.\u201d<\/em><\/p>\n\n\n\n<p>And it\u2019s not only the partnership initiatives that impress BSG, but the dedication to service and product improvement. From sales to customer support, they have a dedicated team who understands them, their clients, and their needs.<\/p>\n\n\n\n<p class=\"case-study-quote\"><em>\u201cWhen I contact 91爆料, I know who I\u2019m talking to. I tell clients they have a go-to person who truly knows their business \u2014 a core value we emphasize in our own services and appreciate in our partnership.\u201d<\/em><\/p>\n\n\n\n<p class=\"case-study-quote\">Wondering how much you can save with 91爆料?<\/p>\n<\/div>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-nowrap is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\" data-trigger-modal=\"request-a-demo-modal\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/employmenthero.com\/en-ca\/qc\/request-a-demo\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<style>\r\np.case-study-quote {\r\n  margin:32px auto!important;\r\n  padding-left:16px!important;\r\n}\r\n<\/style>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>At a glance Company Business Sherpa Group Location Ottawa, Ontario Employees 90 Product HR, Time Off, Performance \u200dBusiness Sherpa Group (BSG) is the one-stop-shop for outsourced business operations support for small and medium-sized businesses across Canada. Founded as an HR consulting practice in 2008 by Margo Crawford, BSG has since added accounting, finance, managed recruitment, [&hellip;]<\/p>\n","protected":false},"featured_media":13108,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"exclude_from_algolia":false,"reading_time":"3 min read","display_reading_time":false,"footnotes":""},"resource-type":[28],"topic":[],"industry":[],"search-tags":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"class_list":["post-13107","case-studies-qc","type-case-studies-qc","status-publish","has-post-thumbnail","hentry","resource-type-case-studies"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/case-studies-qc\/13107","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/case-studies-qc"}],"about":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/types\/case-studies-qc"}],"version-history":[{"count":2,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/case-studies-qc\/13107\/revisions"}],"predecessor-version":[{"id":13110,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/case-studies-qc\/13107\/revisions\/13110"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/media\/13108"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/media?parent=13107"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/resource-type?post=13107"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/topic?post=13107"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/industry?post=13107"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/search-tags?post=13107"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/audience?post=13107"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/business-size?post=13107"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/product-tag?post=13107"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/funnel-stage?post=13107"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/region?post=13107"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/pain-point?post=13107"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/persona?post=13107"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}