{"id":118,"date":"2025-02-26T07:15:12","date_gmt":"2025-02-26T07:15:12","guid":{"rendered":"https:\/\/employmenthero.com\/ca\/support\/"},"modified":"2026-03-05T04:18:17","modified_gmt":"2026-03-05T09:18:17","slug":"support","status":"publish","type":"page","link":"https:\/\/employmenthero.com\/en-ca\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:0\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-1 wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:0.4em; padding-top:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--4);\" class=\"wp-block-employmentherocom2025-breadcrumb-block-v2\">\n    <nav role=\"navigation\" aria-label=\"breadcrumb\" class=\"nav-breadcrumb\">\n        <ol class=\"breadcrumb-items\">\n                            <li class=\"breadcrumb-item\">\n                    <a href=\"https:\/\/employmenthero.com\/en-ca\/\" class=\"breadcrumb-item-ahref breadcrumb-item--current\">\n                        <span class=\"breadcrumb-item-name\">\n                        Home                        <\/span>\n                    <\/a>\n                                    <\/li>\n                        <\/ol>\n    <\/nav>\n    <script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"name\":\"Home\",\"@id\":\"https:\\\/\\\/employmenthero.com\\\/en-ca\\\/\"}}]}<\/script><\/div>\n\n\n\n<h1 class=\"wp-block-heading has-text-align-left has-heading-1-4-xl-font-size\" style=\"padding-top:0;padding-right:0;padding-bottom:0\">Support<\/h1>\n\n\n\n<p class=\"has-text-align-left is-style-default has-paragraph-2-m-font-size\">Help Desk, Hero Academy, FAQs, guides and technical documentation<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull eh-features has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--9);padding-bottom:var(--wp--preset--spacing--20)\">\n<h2 class=\"wp-block-heading has-text-align-left has-heading-3-l-font-size\" style=\"margin-bottom:0\"><strong>How can we support you?<\/strong><\/h2>\n\n\n\n<section class=\"wp-block-group row is-layout-grid wp-container-core-group-is-layout-5 wp-block-group-is-layout-grid\" style=\"margin-top:var(--wp--preset--spacing--9)\">\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-3 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:20px;padding-top:var(--wp--preset--spacing--6);padding-right:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--6);padding-left:var(--wp--preset--spacing--6)\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--6)\"><img loading=\"lazy\" decoding=\"async\" width=\"206\" height=\"206\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor.png\" alt=\"\" class=\"wp-image-14022\" style=\"width:74px\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor.png 206w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor-150x150.png 150w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor-120x120.png 120w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor-54x54.png 54w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor-108x108.png 108w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor-200x200.png 200w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor-112x112.png 112w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-cursor-142x142.png 142w\" sizes=\"auto, (max-width: 206px) 100vw, 206px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left has-heading-5-s-font-size\">Help Centre<\/h3>\n\n\n\n<p class=\"has-text-align-left has-paragraph-3-s-font-size\" style=\"margin-top:var(--wp--preset--spacing--2)\">Get started with our products and access the latest release notes<\/p>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size has-paragraph-3-s-font-size is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--8)\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--1\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background has-text-align-left wp-element-button\" href=\"https:\/\/help.employmenthero.com\/hc\/en-ca\" target=\"_blank\" rel=\"noreferrer noopener\">Explore Help Centre<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-4 wp-block-group-is-layout-constrained\" style=\"border-width:1px;border-radius:20px;padding-top:var(--wp--preset--spacing--6);padding-right:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--6);padding-left:var(--wp--preset--spacing--6)\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--6)\"><img loading=\"lazy\" decoding=\"async\" width=\"206\" height=\"206\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world.png\" alt=\"\" class=\"wp-image-14014\" style=\"width:74px\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world.png 206w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world-150x150.png 150w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world-120x120.png 120w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world-54x54.png 54w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world-108x108.png 108w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world-200x200.png 200w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world-112x112.png 112w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/02\/square-world-142x142.png 142w\" sizes=\"auto, (max-width: 206px) 100vw, 206px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left has-heading-5-s-font-size\">Platform Status<\/h3>\n\n\n\n<p class=\"has-text-align-left has-paragraph-3-s-font-size\" style=\"margin-top:var(--wp--preset--spacing--2)\">Experiencing an outage? See the live status of our platforms<\/p>\n\n\n\n<div class=\"wp-block-buttons has-custom-font-size has-paragraph-3-s-font-size is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--8)\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--2\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background has-text-align-left wp-element-button\" href=\"https:\/\/status.employmenthero.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">View Status Now<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\n\n\n<section class=\"wp-block-group alignfull heading-with-cta__wrapper is-style-light-cloud has-white-to-lv-50-gradient-background has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained is-style-light-cloud--3\" style=\"border-radius:0px\">\n<div class=\"wp-block-group heading-with-cta__container is-style-default has-black-color has-text-color has-link-color wp-elements-d9fefcb5004d9500c35d0141cd81a677 is-vertical is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex\">\n<h2 class=\"wp-block-heading has-text-align-center has-heading-2-xl-font-size\" style=\"letter-spacing:-0.0325rem\"><strong>Find all the support you need<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center is-style-default has-paragraph-2-m-font-size\">Explore the ways we support you.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"https:\/\/help.employmenthero.com\/hc\/en-ca\" target=\"_blank\" rel=\"noreferrer noopener\">Visit our Help Centre<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"wp-block-group alignfull image_left_right-wrapper has-light-violet-500-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-11 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-right:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--20);padding-left:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-group is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-10 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-9 wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--9)\">\n<h2 class=\"wp-block-heading has-text-align-center has-white-color has-text-color has-link-color has-heading-2-xl-font-size wp-elements-3c1f30af924208ce9d44707da6c2501d\" style=\"padding-bottom:var(--wp--preset--spacing--9)\"><strong>Looking for HR or <\/strong><strong>Payroll management advice?<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center has-white-color has-text-color has-link-color has-paragraph-2-m-font-size wp-elements-5b369fe0bd042e70da5b0358ec43f564\" style=\"padding-bottom:var(--wp--preset--spacing--9)\">Our support team is here to help you with your technical platform issues, but if you need more general HR or payroll advice, why not check out our advisory lines?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-4 wp-block-buttons-is-layout-flex\" style=\"margin-top:0;margin-bottom:0\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-btn-neon-green-background-color has-background wp-element-button\" href=\"https:\/\/employmenthero.com\/en-ca\/products\/hr-advisory\/\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<style>\n@media screen and (max-width:468px) {\n.row {\ngrid-template-columns: repeat(auto-fit, minmax(300px, 1fr))\n}\n}\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Support Help Desk, Hero Academy, FAQs, guides and technical documentation How can we support you? Help Centre Get started with our products and access the latest release notes Platform Status Experiencing an outage? See the live status of our platforms Find all the support you need Explore the ways we support you. Looking for HR [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","footnotes":""},"class_list":["post-118","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/pages\/118","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/comments?post=118"}],"version-history":[{"count":6,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/pages\/118\/revisions"}],"predecessor-version":[{"id":14305,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/pages\/118\/revisions\/14305"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/media?parent=118"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}