{"id":14993,"date":"2026-03-26T01:28:38","date_gmt":"2026-03-26T05:28:38","guid":{"rendered":"https:\/\/employmenthero.com\/en-ca\/?p=14993"},"modified":"2026-04-29T23:18:38","modified_gmt":"2026-04-30T03:18:38","slug":"customer-service-interview-questions","status":"publish","type":"post","link":"https:\/\/employmenthero.com\/en-ca\/blog\/customer-service-interview-questions\/","title":{"rendered":"10 customer service interview questions for employers"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull blog-template-header has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--16)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:.4em;\" class=\"blog-template-breadcrumb wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" 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9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5 wp-block-group-is-layout-constrained\"><h1 class=\"blog-template-title wp-block-post-title\">10 customer service interview questions for employers<\/h1>\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>One of the simplest methods for identifying high-performing customer service professionals? Using the right interview questions. Find out what they are below and how to run interviews like a pro.<\/p>\n<\/div>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-6 wp-block-group-is-layout-flex\">\n<p class=\"wp-block-employmentherocom2025-custom-post-date has-sm-font-size\">\n    <span>Last Updated<\/span>&nbsp;<time datetime=\"2026-04-29T23:18:38-04:00\">Apr 29, 2026<\/time>\n<\/p>\n\n\n<p class=\"has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\"><\/p><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull blog-image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image aligncenter size-large blog-template-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"684\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Three-women-having-a-meeting-1024x684.webp\" alt=\"Three women having a meeting\" class=\"wp-image-14999\" style=\"aspect-ratio:16\/9;object-fit:cover\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Three-women-having-a-meeting-1024x684.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Three-women-having-a-meeting-300x200.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Three-women-having-a-meeting-768x513.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Three-women-having-a-meeting-1536x1026.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Three-women-having-a-meeting-440x294.webp 440w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Three-women-having-a-meeting.webp 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div style=\"height:66px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-group sticky-side-panel is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-11 wp-block-group-is-layout-flex wp-container-2 is-position-sticky\">\n<p class=\"has-lg-font-size\" style=\"border-bottom-color:var(--wp--preset--color--neutral-200);border-bottom-width:0.1rem;padding-top:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--4)\"><strong>Contents<\/strong><\/p>\n\n\n\n<div class=\"content-single-table-content\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n<div id=\"content-wrapper\" class=\"wp-block-group content-wrapper has-global-padding is-layout-constrained wp-container-core-group-is-layout-12 wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--4)\">\n<p class=\"has-paragraph-2-m-font-size\">If you\u2019re hiring a customer service representative, there\u2019s something crucial you <strong><em>need<\/em><\/strong><em> <\/em>to know. Their impact on your business, whether good or bad, extends <em>way <\/em>beyond answering phones. In fact, customer service reps can be make or break for your business.&nbsp;<\/p>\n\n\n\n<p>That\u2019s because a good customer service representative is one who protects your brand, builds genuine rapport, and drives customer loyalty and retention.<\/p>\n\n\n\n<p>A bad customer service rep? They do the <em>exact opposite.&nbsp;<\/em><\/p>\n\n\n\n<p>That\u2019s why it\u2019s essential you take care when hiring customer service representatives and you can nail the process with the right <strong>customer service interview questions<\/strong>.<\/p>\n\n\n\n<p>Below, we walk you through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What traits make a great rep, so you know exactly what you\u2019re looking for.<\/li>\n\n\n\n<li>How to optimize your <strong>job postings <\/strong>to attract them.<\/li>\n\n\n\n<li><strong>10 customer service interview questions<\/strong> <em>every <\/em>employer should ask to secure high-performing customer service professionals.&nbsp;<\/li>\n\n\n\n<li>How to evaluate a candidate\u2019s <strong>customer service experience<\/strong>, <strong>problem-solving skills<\/strong>, and <strong>communication style; <\/strong>three crucial factors when hiring reps.<strong>&nbsp;<\/strong><\/li>\n\n\n\n<li>Interview tips to ensure consistency in your hiring results.<\/li>\n\n\n\n<li>Bonus behavioural interview style questions<\/li>\n<\/ul>\n\n\n\n<p><strong><em>Psst! <\/em><\/strong><em>Looking for customer service reps now? We have just the thing: <\/em><a href=\"https:\/\/employmenthero.com\/en-ca\/products\/find-candidates-ca\/\"><em>hire staff now<\/em><\/a><em>.&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why hiring the right customer service rep matters<\/h2>\n\n\n\n<p>Behind every satisfied customer is a great <strong>customer service representative<\/strong>. These team members play a critical role in maintaining <strong>customer satisfaction<\/strong>, solving issues, and upholding your company\u2019s values. A strong <strong>customer service team<\/strong> can increase retention, improve reviews, and reduce churn.<\/p>\n\n\n\n<p>But finding the <em>right <\/em><strong>customer service professional<\/strong> isn\u2019t always easy. Many <strong>hiring managers<\/strong> struggle to attract quality candidates for a <strong>customer service position<\/strong>. That\u2019s why it\u2019s important to carefully structure your <strong>customer service interview<\/strong> and to craft an effective <strong>job posting<\/strong> that attracts the right kind of people. We tackle exactly how to do that below.<\/p>\n\n\n\n<p><strong><em>Struggling to hire good people? <\/em><\/strong><em>The <\/em><a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/leverage-employer-brand\/\"><em>leverage your employer brand in the fight for top talent<\/em><\/a><em> guide, gives you everything you need to do so.&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What skills should a customer service team have?<\/h2>\n\n\n\n<p>Great customer service doesn\u2019t happen by accident. It\u2019s driven by people with the right mix of technical and soft skills; the kind that keep customers satisfied and loyal. Whether you\u2019re hiring your first support rep or scaling a full team, these are the skills to look for.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Communication skills<\/h3>\n\n\n\n<p>Clear, confident communication is at the heart of every great customer interaction. Your team needs to be able to explain solutions simply, adapt their tone to different situations, and actively listen to what the customer is really saying, not just respond to what they hear. Strong communication helps defuse tension, build rapport, and leave customers feeling heard and valued.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Problem-solving skills<\/h3>\n\n\n\n<p>No two customer issues are the same. That\u2019s why customer service professionals need to be resourceful, calm under pressure, and able to think on their feet. Great problem solvers look beyond the surface to understand the root of the issue, then take proactive steps to resolve it. This not only results in a positive outcome for the customer but also often leads to smarter internal processes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What makes a great customer service representative?<\/h2>\n\n\n\n<p>Before we get to the <strong>interview questions and answers<\/strong>, let\u2019s define what makes a <strong>great customer service representative, so you know what to look for<\/strong>. In addition to <strong>excellent communication skills and the ability to <\/strong>demonstrate strong <strong>problem-solving abilities, they should also:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have a positive approach and attitude toward resolving <strong>customer complaints<\/strong><\/li>\n\n\n\n<li>Remain calm under pressure and when dealing with an <strong>upset, frustrated or angry customer<\/strong><\/li>\n\n\n\n<li>Adapt their <strong>communication style<\/strong> to suit the <strong>customer\u2019s perspective<\/strong><\/li>\n\n\n\n<li>Follow <strong>company policies<\/strong> without compromising <strong>customer satisfaction<\/strong><\/li>\n<\/ul>\n\n\n\n<p>These are the traits you should look for in any <strong>customer service job interview<\/strong>. Come back to them anytime you need a refresher.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Optimizing your job posting to attract your ideal candidate<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/People-discussing-at-the-meeting-room-1024x683.webp\" alt=\"People discussing at the meeting room\" class=\"wp-image-15000\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/People-discussing-at-the-meeting-room-1024x683.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/People-discussing-at-the-meeting-room-300x200.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/People-discussing-at-the-meeting-room-768x512.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/People-discussing-at-the-meeting-room-1536x1024.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/People-discussing-at-the-meeting-room-440x293.webp 440w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/People-discussing-at-the-meeting-room.webp 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Now you know what to look for in an ideal <strong>customer service professional<\/strong>, it\u2019s essential that you communicate these things in your <strong>job posting<\/strong>. That way, before you even get to the interview stage, you should have a strong selection of candidates to consider. Your <strong>job posting<\/strong> should include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A clear and engaging <strong>job description<\/strong><\/li>\n\n\n\n<li>Required <strong>customer service skills<\/strong> and competencies, including those listed above<\/li>\n\n\n\n<li>Advantageous traits, experiences, knowledge and skills that aren\u2019t necessarily a requirement&nbsp;<\/li>\n\n\n\n<li>Insights into your <strong>company culture<\/strong> and values<\/li>\n\n\n\n<li>Opportunities for <strong>professional development<\/strong>, learning and career advancement<\/li>\n<\/ul>\n\n\n\n<p>Ready to revolutionize your hiring process?<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/employmenthero.com\/en-ca\/request-a-demo\/\">Book a demo<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">The top 10 customer service interview questions<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">These <strong>10 customer service interview questions<\/strong> will help you uncover whether your candidate has what it takes to elevate the customer service experience \u2013 or if they aren\u2019t quite the right fit for your <strong>customer service team<\/strong>. Each <strong>service interview question<\/strong> includes a purpose, an <strong>example answer<\/strong>, and, importantly, the red (and green!) flags to watch for.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. What does excellent customer service mean to you?<\/h3>\n\n\n\n<p><strong>Example answer<\/strong>:<br>\u201cGreat customer service means going beyond just solving a customer\u2019s problem. It\u2019s about delivering personalized service, ensuring a <strong>positive outcome<\/strong>, and building customer loyalty.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for<\/strong>: Clear, values-based definitions that link service to loyalty or business success. Personal passion for customer experience.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Vague or generic responses that suggest the candidate hasn\u2019t thought deeply about what good service really means.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Describe a time you received poor customer service. What did you learn from it?<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cI contacted a provider about a billing issue. The response felt rushed and impersonal. It made me realize how powerful listening and empathy are in turning around a negative interaction.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for:<\/strong> Honest reflection, clear takeaway, and a commitment to doing things differently as a service provider.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Candidates who only focus on the negative, without drawing useful lessons, or who show a lack of empathy for the rep involved.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. How would you deal with an angry customer?<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cI stay calm, listen actively, and show I understand their frustration. I aim to resolve the issue quickly and follow up to make sure the customer feels heard and valued.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for: <\/strong>Emotional control, confidence, and a respectful tone toward customers in stressful moments.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Discomfort with emotional conversations or an overly defensive attitude.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. What would you do if you didn\u2019t know the answer to a customer\u2019s question?<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cI\u2019d be honest and let the customer know I\u2019ll follow up. I take responsibility for finding the answer quickly and make sure they feel supported throughout.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for:<\/strong> Accountability, follow-through, and transparency. Willingness to seek help or confirm information.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Avoiding responsibility or offering guesses rather than admitting a knowledge gap.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Tell me about a time you went above and beyond for a customer.<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cA customer had a last-minute request ahead of a product launch. I worked with our logistics team to get it sorted that day. They became a long-term customer and gave great feedback.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for: <\/strong>Initiative, cross-team collaboration, and customer impact.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Vague stories with no clear customer benefit or examples that don\u2019t reflect the candidate\u2019s direct actions.<\/p>\n\n\n\n<p><strong><em>Heads up! <\/em><\/strong><em>Our <a href=\"https:\/\/employmenthero.com\/en-ca\/products\/hiring\/\">hiring software<\/a> makes finding and securing customer service professionals a breeze. Bring advertising, shortlisting, interviewing, onboarding and beyond into one place.\u00a0<\/em><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. How do you prioritize when handling multiple customer inquiries?<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cI look at urgency and potential impact, while communicating regularly with all customers so no one feels left behind. Clear planning helps me keep things on track.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for: <\/strong>Structured thinking, time management, and strong communication.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Disorganized responses, or neglecting to mention customer communication while managing workload.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. What tools have you used in previous customer service roles?<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cI\u2019ve used Intercom and Zendesk to manage tickets and customer histories. I\u2019m confident in adopting new systems and keeping documentation accurate.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for: <\/strong>Familiarity with relevant platforms and confidence in using digital tools.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Lack of exposure or hesitation to learn new systems, which may slow onboarding.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">8. How do you stay motivated during repetitive or challenging tasks?<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cI remind myself that each query is a chance to improve someone\u2019s experience. I stay energized by focusing on what I can control and celebrating small wins.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for:<\/strong> Optimism, self-awareness, and consistent internal motivation.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Flat or disengaged tone, or candidates who admit they easily lose interest without structure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">9. How do you respond to feedback from your manager or a customer?<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cI welcome feedback. At a previous job, I was told I could slow down on calls. I adjusted my pace and received more positive reviews from customers.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for:<\/strong> Coachability, openness to change, and examples of action taken.<\/p>\n\n\n\n<p><strong>Watchouts:<\/strong> Defensiveness or language that frames feedback as a negative, rather than a chance to improve.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10. Why do you want to work in a customer service position?<\/h3>\n\n\n\n<p><strong>Example answer:<\/strong><strong><br><\/strong>\u201cI genuinely enjoy solving problems and making people feel supported. This role lets me turn challenges into great outcomes and contribute to a positive team culture.\u201d<\/p>\n\n\n\n<p><strong>Good signs to look for:<\/strong> Passion for service, alignment with company values, and enthusiasm for customer-focused work.<\/p>\n\n\n\n<p><strong>Watchouts: <\/strong>Generic or superficial answers that don\u2019t show real interest in the role or its impact.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Interview preparation tips&nbsp;<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Man-holding-up-a-Hiring-sign-1024x683.webp\" alt=\"Man holding up a Hiring sign\" class=\"wp-image-15001\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Man-holding-up-a-Hiring-sign-1024x683.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Man-holding-up-a-Hiring-sign-300x200.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Man-holding-up-a-Hiring-sign-768x512.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Man-holding-up-a-Hiring-sign-1536x1024.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Man-holding-up-a-Hiring-sign-440x293.webp 440w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/03\/Man-holding-up-a-Hiring-sign.webp 1999w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>With these questions on hand, you\u2019re well on your way to finding great customer service reps for your team. The next step is ensuring you can tick off the following for each of your interviews:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Structure your service interview for success<\/li>\n<\/ul>\n\n\n\n<p>The structure of your interviews is just as important as the <strong>interview questions and answers<\/strong>. We recommend you follow the same structure for every interview to ensure everyone is starting from a level playing field.&nbsp;<\/p>\n\n\n\n<p>This will help you make informed hiring decisions based on each candidate\u2019s objective performance during the interview, and can help negate hiring bias that won\u2019t necessarily help you secure the right fit for the job.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Score consistently<\/li>\n<\/ul>\n\n\n\n<p>Using a consistent system for scoring candidates is another great way to ensure you make informed hiring decisions free from bias. We recommend creating a structured scoring rubric for each question, such as the <strong>STAR method<\/strong> discussed earlier, and focusing on key traits like <strong>customer service experience<\/strong>, tone, clarity, and how each candidate demonstrates <strong>problem-solving skills<\/strong> under pressure.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Use role-playing scenarios<\/li>\n<\/ul>\n\n\n\n<p>Verbal questions and answers are the foundation of your interviews, but it can be useful to mix it up with other ways of assessing candidates. Role-play exercises, for example, are an easy way for the candidate to show you how they may perform in customer service scenarios in practice.&nbsp;<\/p>\n\n\n\n<p>You could, for example, ask candidates to act out situations like dealing with an <strong>angry customer<\/strong> or resolving a <strong>complex complaint<\/strong>. This will be particularly useful in helping you assess their <strong>communication style<\/strong>, ability to <strong>remain calm <\/strong>under pressure, and how they apply your company\u2019s policies and values in real time.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Bonus: Behavioural interview questions and the STAR method<\/h2>\n\n\n\n<p><strong>Behavioural interview questions<\/strong> help you assess how a candidate acted in past situations, a reliable predictor of future performance in a <strong>customer service role<\/strong>. We recommend using a mixture of both service interview questions and behavioural interview questions to help you gain a clear understanding of each candidate.&nbsp;<\/p>\n\n\n\n<p>When asking behavioural interview questions, be sure to encourage candidates to use the <strong>STAR method<\/strong> when answering. That is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Situation<\/strong> \u2013 What was the context?<\/li>\n\n\n\n<li><strong>Task<\/strong> \u2013 What was their responsibility?<\/li>\n\n\n\n<li><strong>Action<\/strong> \u2013 What did they do?<\/li>\n\n\n\n<li><strong>Result<\/strong> \u2013 What was the outcome?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Example behavioural interview questions<\/h3>\n\n\n\n<p>These can help evaluate communication style, emotional intelligence, and <strong>problem-solving skills<\/strong> in real-world settings:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Tell me about a time you handled a particularly difficult customer.<\/strong><strong><br><\/strong><em>Assess composure, empathy, and conflict resolution.<\/em><\/li>\n\n\n\n<li><strong>Describe a situation where you had to solve a problem quickly under pressure.<\/strong><strong><br><\/strong><em>Look for clear thinking and accountability.<\/em><\/li>\n\n\n\n<li><strong>Give an example of a time you went above and beyond for a customer.<\/strong><strong><br><\/strong><em>Shows initiative and commitment to <\/em><strong><em>customer satisfaction<\/em><\/strong><em>.<\/em><\/li>\n\n\n\n<li><strong>Tell me about a time you received constructive feedback. How did you respond?<\/strong><strong><br><\/strong><em>Tests growth mindset and adaptability.<\/em><\/li>\n\n\n\n<li><strong>Describe a situation where you had to collaborate with a teammate to help a customer.<\/strong><strong><br><\/strong><em>Reveals teamwork and internal communication skills.<\/em><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Build a team that delivers great customer service<\/h2>\n\n\n\n<p>With these <strong>customer service interview questions<\/strong> at hand and a thoughtful <strong>interview process<\/strong>, you\u2019re well on your way to finding the next <strong>great customer service representative<\/strong> for your team.<\/p>\n\n\n\n<p>But if you really want to elevate your hiring approach, you need the right tools.&nbsp; <\/p>\n\n\n\n<p>Fortunately, our <a href=\"https:\/\/employmenthero.com\/en-ca\/products\/?\">AI-powered Employment Operating System<\/a> is built to help you do just that. Designed for Canadian businesses, it brings every stage of recruitment into one simple place. With smart automation and built-in templates, you can cut admin and stay focused on what really matters: hiring great people. Plus, once you\u2019ve found your ideal candidate, you can send an offer and kick off onboarding in just a few clicks.<\/p>\n\n\n\n<p>Whether you\u2019re growing your first team or scaling fast, 91爆料 is built to make recruitment faster, fairer and more efficient. It\u2019s everything you need to hire well.&nbsp;<\/p>\n\n\n\n<p><strong>Simplify hiring. Save time. Grow your team with confidence.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/employmenthero.com\/en-ca\/request-a-demo\/\">Book a demo today<\/a><\/div>\n<\/div>\n\n\n\n<style>\r\n#content-wrapper a, #content-wrapper p, #content-wrapper ol, #content-wrapper ul {\r\nfont-size:var(--wp--preset--font-size--paragraph-2-m)!important;\r\n}\r\n<\/style>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull is-style-default has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-13 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\">Related Resources<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--3\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"\/resources\/?topic%5B0%5D%5B0%5D=Product\">View all<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-query blog-3-col-query-loop is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 alignfull wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-16721 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorised resource-type-blog\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-16 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:auto; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/10-things-learnt-employment-hero-partner-summit\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-7.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"10 Things We Learnt at the 91爆料 Partner Summit\" style=\"width:100%;height:100%;object-fit:fill;\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-7.webp 1600w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-7-300x169.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-7-1024x576.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-7-768x432.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-7-1536x864.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-7-440x248.webp 440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-15 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-14 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/11\/eye-logo.png\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/10-things-learnt-employment-hero-partner-summit\/\" target=\"_self\" >10 Things We Learnt at the 91爆料 Partner Summit<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-2\"><p class=\"wp-block-post-excerpt__excerpt\">Bold leadership, smarter partnerships and 10 key insights from 91爆料\u2019s Canadian Partner Summit. Discover what Canada\u2019s top SMB advisors&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/en-ca\/blog\/10-things-learnt-employment-hero-partner-summit\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: 10 Things We Learnt at the 91爆料 Partner Summit<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/10-things-learnt-employment-hero-partner-summit\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-16735 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorised resource-type-blog\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-19 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:auto; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/arlene-dickinson-partner-summit-recap\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1710\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Arlene-Dickinson-Employment-Hero-talk-scaled.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Arlene Dickinson\u2019s call to Canadian business: Raise your hand higher\" style=\"width:100%;height:100%;object-fit:fill;\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Arlene-Dickinson-Employment-Hero-talk-scaled.webp 2560w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Arlene-Dickinson-Employment-Hero-talk-300x200.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Arlene-Dickinson-Employment-Hero-talk-1024x684.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Arlene-Dickinson-Employment-Hero-talk-768x513.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Arlene-Dickinson-Employment-Hero-talk-1536x1026.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Arlene-Dickinson-Employment-Hero-talk-2048x1368.webp 2048w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Arlene-Dickinson-Employment-Hero-talk-440x294.webp 440w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-18 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-17 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/11\/eye-logo.png\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/arlene-dickinson-partner-summit-recap\/\" target=\"_self\" >Arlene Dickinson\u2019s call to Canadian business: Raise your hand higher<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-4\"><p class=\"wp-block-post-excerpt__excerpt\">Arlene Dickinson challenged Canadian business leaders at the 91爆料 Partner Summit to lead with courage and purpose. Read the&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/en-ca\/blog\/arlene-dickinson-partner-summit-recap\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Arlene Dickinson\u2019s call to Canadian business: Raise your hand higher<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/arlene-dickinson-partner-summit-recap\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-16661 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorised resource-type-blog\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:auto; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/employment-hero-partner-summit-recap\/\" target=\"_self\"  ><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-6.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"From passion to purpose: Celebrating the heart of Canadian business at the 91爆料 Partner Summit\" style=\"width:100%;height:100%;object-fit:fill;\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-6.webp 1600w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-6-300x169.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-6-1024x576.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-6-768x432.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-6-1536x864.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/05\/Copy-of-GLOBAL-Website-resource-thumbnail-Blogs-6-440x248.webp 440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-nowrap is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/11\/eye-logo.png\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/employment-hero-partner-summit-recap\/\" target=\"_self\" >From passion to purpose: Celebrating the heart of Canadian business at the 91爆料 Partner Summit<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-6\"><p class=\"wp-block-post-excerpt__excerpt\">Over 100 Canadian partners gathered in Toronto for 91爆料&#8217;s Partner Summit, with SMB founders, Arlene Dickinson, and more. Read&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/en-ca\/blog\/employment-hero-partner-summit-recap\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: From passion to purpose: Celebrating the heart of Canadian business at the 91爆料 Partner Summit<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/employment-hero-partner-summit-recap\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hiring for a customer service role in Canada? These 10 interview questions will help you find the right person for the job and build a high-performing team.<\/p>\n","protected":false},"author":10,"featured_media":14999,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"9 min read","display_reading_time":false,"download_content_type":"","download_file":"","download_url":"","download_cta_label":"","footnotes":""},"categories":[1],"tags":[],"resource-type":[30],"topic":[],"industry":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-14993","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorised","resource-type-blog"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/posts\/14993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/comments?post=14993"}],"version-history":[{"count":4,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/posts\/14993\/revisions"}],"predecessor-version":[{"id":16142,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/posts\/14993\/revisions\/16142"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/media\/14999"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/media?parent=14993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/categories?post=14993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/tags?post=14993"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/resource-type?post=14993"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/topic?post=14993"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/industry?post=14993"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/audience?post=14993"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/business-size?post=14993"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/product-tag?post=14993"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/funnel-stage?post=14993"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/region?post=14993"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/pain-point?post=14993"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/persona?post=14993"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/post_features?post=14993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}