{"id":5878,"date":"2025-09-12T03:02:44","date_gmt":"2025-09-12T07:02:44","guid":{"rendered":"https:\/\/employmenthero.com\/en-ca\/?post_type=resources&#038;p=5878"},"modified":"2026-07-24T01:11:30","modified_gmt":"2026-07-24T05:11:30","slug":"complaints-handling-policy","status":"publish","type":"resources","link":"https:\/\/employmenthero.com\/en-ca\/resources\/complaints-handling-policy\/","title":{"rendered":"Complaints handling policy template and guide"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull resource-sticky-downloadable-template has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull blog-template-header has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:.4em;\" class=\"blog-template-breadcrumb wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item breadcrumb-item--current breadcrumb-item--home\"><span class=\"breadcrumb-item-name\">Home<\/span><\/li><\/ol><\/nav><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"name\":\"Home\",\"@id\":\"https:\\\/\\\/employmenthero.com\\\/en-ca\\\/\"}}]}<\/script><\/div>\n\n\n<div class=\"wp-block-group blog-template-tags is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--6)\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/10\/Blog-thumbnail.png\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/templates\/\" rel=\"tag\">Templates<\/a><\/div>\n\n<div style=\"padding-top:var(--wp--preset--spacing--0-5);padding-bottom:var(--wp--preset--spacing--0-5)\" class=\"taxonomy-topic eh-topics-separate wp-block-post-terms\"><a href=\"https:\/\/employmenthero.com\/en-ca\/blog\/topic\/compliance-legal\/\" rel=\"tag\">Compliance &amp; Legal<\/a><\/div><\/div>\n\n\n\n<div class=\"wp-block-group post-title-mobile has-global-padding is-layout-constrained wp-container-core-group-is-layout-3 wp-block-group-is-layout-constrained\"><h2 class=\"blog-template-title wp-block-post-title\">Complaints handling policy template and guide<\/h2>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-2 wp-block-group-is-layout-flex\">\n<p class=\"has-sm-font-size\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2025-09-12T03:02:44-04:00\">12 Sep 2025<\/time><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns content-flex is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<div class=\"wp-block-group sticky-downloadable-title has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-7 wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--24)\"><h1 class=\"blog-template-title wp-block-post-title\">Complaints handling policy template and guide<\/h1>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-6 wp-block-group-is-layout-flex\">\n<p class=\"has-sm-font-size\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2025-09-12T03:02:44-04:00\">12 Sep 2025<\/time><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10)\">\n<div class=\"content-single-table-content\"><\/div>\n<\/div>\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group content-wrapper has-global-padding is-layout-constrained wp-container-core-group-is-layout-9 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10)\">\n<p class=\"has-paragraph-2-m-font-size\">Complaints are an inevitable part of doing business. But mishandling them can damage your reputation, create legal risks and cost you valuable customers or employees. The key to turning these challenges into opportunities is having a clear, structured complaints handling policy.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Whether you&#8217;re a business owner, a manager or an HR professional in Canada, our downloadable policy template provides the framework you need to address concerns with confidence and professionalism. It&#8217;s designed to help you build trust, ensure compliance and protect your business from unnecessary risks.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"626\" height=\"760\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-template-preview.png\" alt=\"Complaints handling policy preview.\" class=\"wp-image-5881\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-template-preview.png 626w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-template-preview-247x300.png 247w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-template-preview-321x390.png 321w\" sizes=\"auto, (max-width: 626px) 100vw, 626px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What is in this complaints handling policy template?<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">When you download our template, you get more than just a document. You&#8217;ll receive a clear, adaptable template that outlines a fair and transparent process for handling complaints. It covers everything from how employees or customers can submit a complaint to the steps for investigation, resolution and documentation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is a complaints policy?<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">A complaints policy is a formal written procedure that guides how a business receives, assesses and resolves complaints. Think of it as a playbook for turning a negative situation into a positive outcome. It ensures that concerns from employees, customers or stakeholders are handled with fairness, transparency and accountability.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">A good policy provides confidence that the process is professional and consistent for all stakeholders in the process. While all Canadian organizations benefit from having a complaints policy, businesses in federally regulated sectors like banking and insurance have stricter, legally binding obligations to follow.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Why businesses need a complaints handling policy<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Having a formal policy isn&#8217;t just a matter of good practice, it&#8217;s a smart business decision. A clear complaints policy can:<\/p>\n\n\n\n<ul class=\"wp-block-list has-paragraph-2-m-font-size\">\n<li><strong>Protect your reputation:<\/strong> It shows that your business is responsive and takes concerns seriously, which can prevent negative reviews or public disputes.<\/li>\n\n\n\n<li><strong>Build trust:<\/strong> A transparent and fair process reassures customers and employees that their voices are heard, strengthening their loyalty and confidence.<\/li>\n\n\n\n<li><strong>Reduce legal risks:<\/strong> A consistent, documented process can help you demonstrate due diligence in the event of a legal challenge, protecting your business from costly disputes.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Most importantly, it provides a clear, consistent process for your team to follow, preventing complaints from being mishandled or escalating unnecessarily.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Legal requirements in Canada<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">In Canada, the legal framework for complaints handling varies by industry. Federally regulated financial institutions, for example, must comply with <a href=\"https:\/\/www.canada.ca\/en\/financial-consumer-agency\/services\/industry\/commissioner-guidance\/complaint-handling-procedures-banks.html\" target=\"_blank\" rel=\"noreferrer noopener\">detailed guidelines set by the Financial Consumer Agency of Canada (FCAC)<\/a>.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">For other sectors, obligations are typically outlined in provincial consumer protection laws and workplace regulations. While not all businesses are required to have a formal policy, adopting a structured approach that aligns with Canadian standards is considered a best practice. This helps you go beyond minimum legal standards to ensure fairness and accessibility for all.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to make a complaints policy<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Creating a complaints handling policy for your Canadian workplace involves defining a few key elements. You need to outline the scope of complaints, the step-by-step process for submitting and investigating them, and the timelines for resolution.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">The most effective policies also stress the importance of documenting outcomes, tracking complaint trends and ensuring the policy is accessible to all employees and customers.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Rather than starting from scratch, you can download our completed policy and use it as a robust foundation for your own.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Defining scope and responsibilities<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Your policy should clearly define what types of complaints it covers. This could include workplace grievances, service-related complaints from customers or regulatory concerns. It should also assign clear responsibilities: Who receives complaints? Who investigates them? Who signs off on the final resolution? This ensures everyone knows their role and the process flows smoothly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Process for receiving and investigating complaints<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">The policy should outline exactly how a complaint can be submitted\u2014whether it&#8217;s in writing, online or verbally. It should also describe how receipt of the complaint is acknowledged and the steps for a thorough investigation. Timelines for both acknowledgement and investigation are crucial and should align with Canadian best practices to show timeliness and commitment.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Resolution, documentation and follow-up<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">This section is all about closing the loop. Your policy should detail how the resolution is communicated to the complainant, how all records are stored for future reference, and how unresolved issues can be escalated. Following up with the complainant to ensure satisfaction is also a valuable step that demonstrates your commitment to a positive outcome.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Download template<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints handling policy template<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Here\u2019s a preview of the letter template you can download and customize based on your requirements:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"785\" height=\"698\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-policy-screenshot.png\" alt=\"Complaints handling policy preview.\" class=\"has-border-color has-neutral-200-border-color wp-image-5880\" style=\"border-width:1px\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-policy-screenshot.png 785w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-policy-screenshot-300x267.png 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-policy-screenshot-768x683.png 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/09\/Complaints-handling-policy-screenshot-440x390.png 440w\" sizes=\"auto, (max-width: 785px) 100vw, 785px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Best practices for complaints handling in Canada<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">An effective complaints handling policy goes beyond a simple procedure. Based on Canadian guidelines, it should be built on a few core principles: fairness, accessibility, confidentiality, timeliness and accountability. By embracing these principles, you can turn your policy into a tool for continuous improvement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Fairness and accessibility<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Your policy should be designed to ensure that all individuals can make a complaint without barriers. This includes providing accommodations for people with disabilities or those with language needs, ensuring everyone has an equal opportunity to have their voice heard.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Confidentiality and protection<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Maintaining confidentiality is critical throughout the entire process. Your policy should protect both the person making the complaint and any employees involved. It&#8217;s also vital to include a clear statement that prohibits any form of retaliation against individuals who raise a complaint.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Continuous improvement<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">A complaints policy isn&#8217;t a one-and-done document. To be effective, you should regularly review complaint trends, update your procedures as needed and use the insights you gather to improve your services, processes or workplace culture.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Industry-specific requirements<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">While our template provides a solid foundation, some industries face more stringent complaint-handling obligations under federal law. Banking, insurance and telecommunications are examples of sectors where organizations must comply with detailed, sector-specific rules.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">For example, the Financial Consumer Agency of Canada (FCAC) provides clear guidelines for financial institutions. If your business falls into one of these categories, you should review the relevant regulatory requirements. However, even if you are not in a regulated industry, adopting a structured complaints-handling practice is a smart way to align with Canadian standards and show you&#8217;re a trustworthy business.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Download our complaints policy template<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Are you ready to create a clear, professional and compliant complaints handling process for your business? Our downloadable policy template provides the framework you need to get started right away.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Stop worrying about potential disputes and start building a foundation of trust and accountability. Download the template today and take the first step toward a more professional and reliable complaints handling system.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Download template<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-neutral-500-color has-text-color has-link-color has-paragraph-4-xs-font-size wp-elements-5435163e4446a6f90019ff69116f8d2f\">The information in this template is current as at 1 August 2025, and has been prepared by 91±¬ΑΟ Pty Ltd (ABN 11 160 047 709) and its related bodies corporate (91±¬ΑΟ). The content is general information only, is provided in good faith to assist employers and their employees, and should not be relied on as professional advice. Some information is based on data supplied by third parties. While such data is believed to be accurate, it has not been independently verified and no warranties are given that it is complete, accurate, up to date or fit for the purpose for which it is required. 91±¬ΑΟ does not accept responsibility for any inaccuracy in such data and is not liable for any loss or damages arising directly or indirectly as a result of reliance on, use of or inability to use any information provided in this template. 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C4.32298813,1.37306725 4.15713665,1.54813319 4.00472174,1.73555674 L1.08738009,5.32173121 C-0.548874157,7.35084854 -0.312430505,10.3492133 1.62043117,12.0813364 C2.56821124,12.921447 3.80678291,13.3317192 5.05377751,13.2188532 C5.20097822,13.2064956 5.34697566,13.1875473 5.49176982,13.1613904 C6.61362375,12.9593437 7.63039162,12.3585585 8.36398864,11.4636626 L9.59594229,9.94923914 C10.0136795,9.43578101 9.94709821,8.67146367 9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" fill=\"currentColor\"\/><\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull eh-single-resource-whitepapers-layout has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"stop-el\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-13 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\">Related Resources<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--3\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"\/resources\/?topic%5B0%5D%5B0%5D=Product\">View all<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-query blog-3-col-query-loop is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 alignfull wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-19410 resources type-resources status-publish has-post-thumbnail hentry resource-type-guides-and-playbooks\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-16 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/onboarding\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/Onboarding_Thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Employer Playbook: What is onboarding?\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/Onboarding_Thumbnail.webp 1728w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/Onboarding_Thumbnail-300x176.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/Onboarding_Thumbnail-1024x601.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/Onboarding_Thumbnail-768x451.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/Onboarding_Thumbnail-1536x901.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/Onboarding_Thumbnail-864x508.webp 864w, 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src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/11\/eye-logo.png\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/guides-and-playbooks\/\" rel=\"tag\">Guides and Playbooks<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/onboarding\/\" target=\"_self\" >Employer Playbook: What is onboarding?<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-2\"><p class=\"wp-block-post-excerpt__excerpt\">Real onboarding starts at offer acceptance, spans 90 days and is the #1 source of HR errors. Here&#8217;s how to&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/en-ca\/resources\/onboarding\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Employer Playbook: What is onboarding?<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/onboarding\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-19439 resources type-resources status-publish has-post-thumbnail hentry resource-type-guides-and-playbooks\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-19 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/first-90-days-as-a-new-hr-manager\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Your first 90 days as an HR manager: A complete 30\u201360\u201390 day plan\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90.webp 1600w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-300x169.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1024x576.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-768x432.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1536x864.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-440x248.webp 440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-6 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-18 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-17 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/11\/eye-logo.png\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/guides-and-playbooks\/\" rel=\"tag\">Guides and Playbooks<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/first-90-days-as-a-new-hr-manager\/\" target=\"_self\" >Your first 90 days as an HR manager: A complete 30\u201360\u201390 day plan<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-5\"><p class=\"wp-block-post-excerpt__excerpt\">New to HR in Canada? This 30-60-90 day plan helps you build trust, meet provincial standards and drive lasting change&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/en-ca\/resources\/first-90-days-as-a-new-hr-manager\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Your first 90 days as an HR manager: A complete 30\u201360\u201390 day plan<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/first-90-days-as-a-new-hr-manager\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-19393 resources type-resources status-publish has-post-thumbnail hentry resource-type-guides-and-playbooks\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/graduate-program-guide\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"How to build a graduate program: An employer&#8217;s guide for Canadian businesses\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1.webp 1600w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1-300x169.webp 300w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1-1024x576.webp 1024w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1-768x432.webp 768w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1-1536x864.webp 1536w, https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2026\/08\/30-60-90-1-440x248.webp 440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-9 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/en-ca\/wp-content\/uploads\/sites\/6\/2025\/11\/eye-logo.png\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/guides-and-playbooks\/\" rel=\"tag\">Guides and Playbooks<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/graduate-program-guide\/\" target=\"_self\" >How to build a graduate program: An employer&#8217;s guide for Canadian businesses<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-8\"><p class=\"wp-block-post-excerpt__excerpt\">Explore how welcoming the next generation of university &#038; college graduates into your business could give you the serious boost&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/en-ca\/resources\/graduate-program-guide\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: How to build a graduate program: An employer&#8217;s guide for Canadian businesses<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/en-ca\/resources\/graduate-program-guide\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Download our complaints handling policy template to help your business meet your obligations. Learn what a complaints policy is, how to make one and why it matters.<\/p>\n","protected":false},"featured_media":5881,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"_visual_mode":"business","_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"5 min read","display_reading_time":false,"registration_open_datetime":"","registration_close_datetime":"","event_start_datetime":"","event_end_datetime":"","time_zone":"","location":"","link_video":"","wistia_video_id":"","video_type":"","file_video":"","download_content_type":"file","download_file":"5883","download_url":"","download_cta_label":"","homepage_thumbnail":0,"footnotes":""},"resource-type":[249],"topic":[260],"learn_topic":[],"industry":[],"search-tags":[265],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-5878","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-type-templates","topic-compliance-legal","search-tags-manage-compliance"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/resources\/5878","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":6,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/resources\/5878\/revisions"}],"predecessor-version":[{"id":19045,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/resources\/5878\/revisions\/19045"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/media\/5881"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/media?parent=5878"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/resource-type?post=5878"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/topic?post=5878"},{"taxonomy":"learn_topic","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/learn_topic?post=5878"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/industry?post=5878"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/search-tags?post=5878"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/audience?post=5878"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/business-size?post=5878"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/product-tag?post=5878"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/funnel-stage?post=5878"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/region?post=5878"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/pain-point?post=5878"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/persona?post=5878"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/en-ca\/wp-json\/wp\/v2\/post_features?post=5878"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}