{"id":2287,"date":"2021-07-22T00:00:00","date_gmt":"2021-07-21T14:00:00","guid":{"rendered":"https:\/\/employmenthero.com\/my\/case-studies\/community-therapy\/"},"modified":"2025-12-01T07:21:14","modified_gmt":"2025-12-01T07:21:14","slug":"community-therapy","status":"publish","type":"case-studies","link":"https:\/\/employmenthero.com\/my\/case-studies\/community-therapy\/","title":{"rendered":"Community Therapy drives exceptional customer service with 91爆料"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top: var(--wp--preset--spacing--6); padding-bottom: var(--wp--preset--spacing--64);\"><div style=\"--bb--crumb-gap:.4em; margin-bottom:var(--wp--preset--spacing--16);\" class=\"wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol 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   <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n    <\/div>\n  \n  <h1 class=\"post-title-style wp-block-post-title\">Community Therapy drives exceptional customer service with 91爆料<\/h1>\n  \n  <div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\">\n  \n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2021-07-22T00:00:00+00:00\">Jul 22, 2021<\/time><\/div>\n\n  \n\n  <p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">4 min read<\/p>\n\n\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull case-study__wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top: -200px\">\n<div class=\"wp-block-group case-study__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__image-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group case-study__image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/01\/CommunityTherapy.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/01\/CommunityTherapy.png 1728w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/01\/CommunityTherapy-300x176.png 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/01\/CommunityTherapy-1024x601.png 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/01\/CommunityTherapy-768x451.png 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/01\/CommunityTherapy-1536x901.png 1536w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/01\/CommunityTherapy-864x508.png 864w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/01\/CommunityTherapy-440x258.png 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/figure><\/div>\n<\/div>\n\n\n<div class=\"wp-block-group case-study__content-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content is-layout-flow wp-block-group-is-layout-flow\">\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\n  <a href=\"https:\/\/www.communitytherapy.com.au\/\">Community Therapy<\/a>\u2019s mission is to support, enable and empower its clients to live enriched and meaningful lives. The team of physiotherapists, massage and occupational therapists and speech pathologists love what they do, which shows in the quality of service they provide to their clients. Community Therapy partners with residential aged care facilities, home care providers and NDIS participants to make people&#8217;s lives better.\n\nManaging Director, Scott Lynch, uses 91爆料 to ensure that Community Therapy&#8217;s internal processes match their exceptional service. Here&#8217;s what Scott had to say about why he chose 91爆料, how his employees have found the transition, and the positive impact its having on Community Therapy&#8217;s patients.\n\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-41762 aligncenter\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/2021\/07\/community-therapy-case-study.png\" alt=\"\" width=\"467\" height=\"269\" \/>\n<h3>Why did Community Therapy need an HRIS? And why did they choose 91爆料?<\/h3>\n<span style=\"font-weight: 400;\">As a growing mobile health company, we found that we needed a way to streamline our HR processes. We began looking for a system that would enable us to integrate key HR components such as:\u00a0<\/span>\n<ul>\n \t<li><span style=\"font-weight: 400;\"> Storing employees&#8217; information\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Streamlining payroll\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Documenting ongoing team support\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Managing employee reviews\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Policy and procedure management\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Collating HR documentation to a centralised repository\u00a0<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">At Community Therapy, we were also looking for a way to streamline other systems into one platform. For example, we knew we needed to develop our learning management system, and so we wanted software that could achieve this. <\/span><span style=\"font-weight: 400;\">These were just some of the requirements we had in mind when we began looking at 91爆料.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">When we are considering any new partnerships or products, we take a look at the values of the company to see if they align with Community Therapy. <\/span><span style=\"font-weight: 400;\">One of our values is innovation, and it was clear that 91爆料 was innovative in its approach. The software could easily be utilised across all platforms, including desktop and mobile. <\/span><span style=\"font-weight: 400;\">It offered great solutions in terms of capacity to handle core requirements such as payroll and HR, however it also had several \u2018 <\/span><i><span style=\"font-weight: 400;\">nice to haves\u2019 <\/span><\/i><span style=\"font-weight: 400;\">for us<\/span><i><span style=\"font-weight: 400;\">, <\/span><\/i><span style=\"font-weight: 400;\">such as an LMS and employee benefit features.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">In addition, through the trial process it became clear that the team at 91爆料 aligned well with the values of care and integrity held by Community Therapy. <\/span><span style=\"font-weight: 400;\">91爆料 demonstrated this by speaking openly about other options in the market that we should look at and consider, highlighting the pros and cons of each. We were supported through the process, and this ensured that we ended up with the product that suited our specific needs.\u00a0<\/span>\n\n&nbsp;\n<h3><a id=\"implementation\"><\/a>How was the implementation and launch of 91爆料 received by staff?<\/h3>\n<span style=\"font-weight: 400;\">91爆料 was straightforward to implement because the company supported us with a very well-organised onboarding process. We had an 91爆料 team member allocated to us, and a clear and easy-to-understand task list. <\/span><span style=\"font-weight: 400;\">The program itself was exceptionally well-received by staff. Because of the thorough onboarding process, very little was required of team members. Payroll information was already processed and staff simply needed to check their key pieces of personal information as they logged in for the first time.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">91爆料 ensured that we were well supported throughout, particularly when integrating our existing systems. For us, this included:\u00a0<\/span>\n<ul>\n \t<li><span style=\"font-weight: 400;\"> Importing existing payroll information and history from QuickBooks<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\">Integrating with Go1, our learning management system<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Integrating with JobAdder, our recruitment management software<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">In all of these cases, the integration has been smooth and straightforward. E<\/span><span style=\"font-weight: 400;\">mployment Hero also supports our day-to-day operations with several key features. In particular, we use it for:\u00a0<\/span>\n<ul>\n \t<li><span style=\"font-weight: 400;\"> Payroll\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Managing employment contracts\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Collating compliance documents\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Manage employee one-to-one check-ins and reviews<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">91爆料 enables us to manage all mandatory training by integrating with our LMS. <\/span><span style=\"font-weight: 400;\">We are also starting to utilise the company goals section in order to develop strategic alignment across the company.\u00a0<\/span>\n\n&nbsp;\n<h3>Has 91爆料 improved productivity and the efficiency of Community Therapy&#8217;s internal systems?<\/h3>\n<span style=\"font-weight: 400;\">91爆料 has really helped us in several key areas. <\/span><span style=\"font-weight: 400;\">For example, it has streamlined our process of recruitment through to onboarding. Prior to using 91爆料, this was an inefficient and manual process. <\/span><span style=\"font-weight: 400;\">Now\u2014at the click of a button\u2014we can coordinate everything from the recruitment process through to issuing a contract, managing payroll and compliance documents for new staff.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">91爆料 is also making it much easier to manage policies, procedures and mandatory training. This has streamlined both short-term tasks through to end of year reviews.\u00a0<\/span>\n\n&nbsp;\n<h3>How have these improvements helped to create a better patient experience?<\/h3>\n<span style=\"font-weight: 400;\">When it comes to improving the health care experiences of our clients, 91爆料 helps us by:\u00a0<\/span>\n<ul>\n \t<li><span style=\"font-weight: 400;\"> Ensuring the highest standard in compliance management\u00a0<\/span><\/li>\n \t<li><span style=\"font-weight: 400;\"> Facilitating the straightforward roll out of any new training for up-to-date health care\u00a0<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">91爆料 helps us to manage outstanding compliance documents and remain up-to-date. This can relate to criminal record checks, working with children checks, as well as professional and public liability insurances. <\/span><span style=\"font-weight: 400;\">This serves to keep our clients safe and well cared for. <\/span><span style=\"font-weight: 400;\">Deploying new training is very important when rapid changes are needed. The recent COVID-19 pandemic is a good example of how important this is for patient wellbeing. <\/span><span style=\"font-weight: 400;\">This is also relevant when we partner with a new organisation and need to deliver new training on relevant systems.\u00a0<\/span>\n\n&nbsp;\n<h3>What\u2019s the staff feedback been like?<\/h3>\n<span style=\"font-weight: 400;\">We have had great feedback from team members, who report that 91爆料 provides increased clarity on the aforementioned processes. <\/span><span style=\"font-weight: 400;\">Any incomplete HR tasks are all consolidated in one spot rather than spread out over emails and shared documents. <\/span><span style=\"font-weight: 400;\">New team members also often comment on how simple and effective our onboarding process is.\u00a0<\/span>\n\n<span style=\"font-weight: 400;\">In all these ways, 91爆料 has been a very positive experience for us, for our staff, and for our clients at<\/span> <span style=\"font-weight: 400;\">Community Therapy.<\/span><span style=\"font-weight: 400;\">\u00a0<\/span>\n\n<em>Are you an NDIS provider? Manage a mobile workforce? 91爆料 can help. <a href=\"https:\/\/employmenthero.com\/my\/request-a-demo\/\">Book a personalised tour of the platform today<\/a>.<\/em>\n<\/div>\n\n<\/div>\n\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--4);margin-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-button request-a-demo__btn\"><a class=\"wp-block-button__link wp-element-button\">Talk to an employment specialist<\/a><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-search-tag has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Published 4 min read Community Therapy\u2019s mission is to support, enable and empower its clients to live enriched and meaningful lives. The team of physiotherapists, massage and occupational therapists and speech pathologists love what they do, which shows in the quality of service they provide to their clients. Community Therapy partners with residential aged care [&hellip;]<\/p>\n","protected":false},"featured_media":2767,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"_visual_mode":"business","exclude_from_algolia":false,"reading_time":"4 min read","display_reading_time":false,"_cs_card_quote":"","_cs_card_author":"","_cs_card_job_title":"","_cs_logo_dark_mode":"invert","_cs_card_logo_id":0,"homepage_thumbnail":0,"footnotes":""},"resource-type":[245],"topic":[253,254,255,259,252],"learn_topic":[],"industry":[],"search-tags":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-2287","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","resource-type-case-study","topic-business-basics","topic-culture-performance","topic-leadership-and-management","topic-payroll","topic-records-tracking"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/case-studies\/2287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":1,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/case-studies\/2287\/revisions"}],"predecessor-version":[{"id":26832,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/case-studies\/2287\/revisions\/26832"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/media\/2767"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/media?parent=2287"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/resource-type?post=2287"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/topic?post=2287"},{"taxonomy":"learn_topic","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/learn_topic?post=2287"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/industry?post=2287"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/search-tags?post=2287"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/audience?post=2287"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/business-size?post=2287"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/product-tag?post=2287"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/funnel-stage?post=2287"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/region?post=2287"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/pain-point?post=2287"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/persona?post=2287"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/post_features?post=2287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}