{"id":18198,"date":"2024-02-29T19:28:17","date_gmt":"2024-02-29T09:28:17","guid":{"rendered":"https:\/\/employmenthero.com\/my\/blog\/keeping-the-human-in-hr-and-payroll-ai\/"},"modified":"2024-02-29T19:28:17","modified_gmt":"2024-02-29T09:28:17","slug":"keeping-the-human-in-hr-and-payroll-ai","status":"publish","type":"post","link":"https:\/\/employmenthero.com\/my\/blog\/keeping-the-human-in-hr-and-payroll-ai\/","title":{"rendered":"How to keep the human in Human Resources and payroll with AI"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull blog-template-header has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--16)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:.4em;\" class=\"blog-template-breadcrumb 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8.22835 4.79779 6.78123 6.73605 5.77648C6.15544 6.50283 5.83739 7.40411 5.83355 8.33398C5.83355 9.43905 6.27253 10.4989 7.05394 11.2803C7.83534 12.0617 8.89514 12.5007 10.0002 12.5007C11.1053 12.5007 12.1651 12.0617 12.9465 11.2803C13.7279 10.4989 14.1669 9.43905 14.1669 8.33398C14.1629 7.40674 13.8468 6.50785 13.2694 5.78232C15.2033 6.78886 16.8752 8.23337 18.1519 10.0007C17.201 11.3015 14.1277 15.0007 10.0002 15.0007Z\" fill=\"currentColor\"\/> <\/g> <defs> <clipPath id=\"clip0_5893_17419\"> <rect width=\"20\" height=\"20\" fill=\"white\"\/> <\/clipPath> <\/defs> <\/svg><\/span>Blog<\/a><\/div>\n<\/div>\n\n\n<ul style=\"display: flex; gap: var(--wp--preset--spacing--2); padding-left: 0; flex-wrap: wrap;\"><li style=\"background-color: #e8e7e8;padding: var(--wp--preset--spacing--0-5) var(--wp--preset--spacing--3);border-radius: var(--wp--preset--spacing--8);margin: 0;display: inline-flex;align-self: center;\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"https:\/\/employmenthero.com\/my\/resources\/leadership-and-management\" title=\"Leadership and Management\" style=\"font-weight: 500;\">Leadership and Management<\/a>\n                <\/span>\n                <\/li><li style=\"background-color: #e8e7e8;padding: var(--wp--preset--spacing--0-5) var(--wp--preset--spacing--3);border-radius: var(--wp--preset--spacing--8);margin: 0;display: inline-flex;align-self: center;\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"https:\/\/employmenthero.com\/my\/resources\/payroll\" title=\"Payroll\" style=\"font-weight: 500;\">Payroll<\/a>\n                <\/span>\n                <\/li><li style=\"background-color: #e8e7e8;padding: var(--wp--preset--spacing--0-5) var(--wp--preset--spacing--3);border-radius: var(--wp--preset--spacing--8);margin: 0;display: inline-flex;align-self: center;\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"https:\/\/employmenthero.com\/my\/resources\/people-and-culture\" title=\"People and Culture\" style=\"font-weight: 500;\">People and Culture<\/a>\n                <\/span>\n                <\/li><\/ul><\/div>\n\n\n\n<div class=\"wp-block-group blog-template-social-desktop is-vertical is-layout-flex wp-container-core-group-is-layout-3 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-2 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--2);margin-bottom:var(--wp--preset--spacing--2)\"><div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"facebook\" data-social-type=\"facebook\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"24px\" height=\"24px\" viewBox=\"0 0 20 20\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Group<\/title> 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<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5 wp-block-group-is-layout-constrained\"><h1 class=\"blog-template-title wp-block-post-title\">How to keep the human in Human Resources and payroll with AI<\/h1><\/div>\n\n\n\n\n<p class=\"blog-template-sub-title\"\n   style=\"padding-top:var(--wp--preset--spacing--9);\n          padding-bottom:var(--wp--preset--spacing--9);\n          line-height:1.5\">\n    Discover how AI can complement human efforts in HR, provide better employee experiences and enable HR teams to focus on the bigger picture.\n<\/p>\n\n\n\n\n<div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-8 wp-block-group-is-layout-flex\">\n\n\n\n<div class=\"wp-block-query wp-block-hosts-query has-global-padding is-content-justification-left is-layout-constrained wp-container-core-query-is-layout-1 wp-block-query-is-layout-constrained\"><ul data-wp-interactive=\"eh-hosts\" class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-flow\"><li data-host-index=\"0\" data-wp-on--click=\"actions.openDetail\" class=\"wp-block-post post-4837 hosts type-hosts status-publish has-post-thumbnail hentry\">\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex\"><figure style=\"width:52px;height:52px;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-120x120.jpg\" class=\"attachment-host_thumbnail size-host_thumbnail wp-post-image\" alt=\"Carissa Ng\" style=\"border-radius:60px;height:52px;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-120x120.jpg 120w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-300x300.jpg 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-150x150.jpg 150w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-768x768.jpg 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-240x240.jpg 240w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-54x54.jpg 54w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-108x108.jpg 108w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-685x683.jpg 685w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-390x390.jpg 390w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-200x200.jpg 200w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-400x400.jpg 400w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-216x216.jpg 216w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-432x432.jpg 432w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-112x112.jpg 112w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-224x224.jpg 224w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-142x142.jpg 142w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063-284x284.jpg 284w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2022\/09\/1530256332063.jpg 800w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-sm-font-size is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-6 wp-block-group-is-layout-flex\">\n<h6 style=\"line-height:1.3; border-right-width:1px;border-right-color:var(--wp--preset--color--black); padding-right:var(--wp--preset--spacing--2);\" class=\"has-text-align-center has-link-color wp-elements-1e20e747939e3458765ab321928f59b7 wp-block-post-title has-text-color has-violet-500-color has-sm-font-size\">Carissa Ng<\/h6>\n<\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2024-02-29T19:28:17+00:00\">Feb 29, 2024<\/time><\/div>\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">Updated<\/p>\n\n\n\n\n\n  \n  <p class=\"has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">13 mins read<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull blog-image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<figure class=\"wp-block-image aligncenter size-large is-resized blog-template-image\">\n    <img decoding=\"async\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/3\/2024\/02\/image2-1.png\"\n          alt=\"Image\"\n          style=\"object-fit:cover;width:864px;height:561px\"\/>\n<\/figure>\n\n<\/div>\n\n\n\n<div style=\"height:66px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-group sticky-side-panel is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-12 wp-block-group-is-layout-flex wp-container-2 is-position-sticky\">\n<p class=\"has-lg-font-size\" style=\"border-bottom-color:var(--wp--preset--color--neutral-200);border-bottom-width:0.1rem;padding-top:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--4)\"><strong>Contents<\/strong><\/p>\n\n\n\n<div class=\"content-single-table-content\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n\n\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\n  In the ever-evolving landscape of technology, <a href=\"https:\/\/employmenthero.com\/my\/blog\/business-leaders-embrace-ai\/\">artificial intelligence (AI)<\/a> continues to revolutionise various industries \u2014 human resources (HR) and payroll are no exceptions.\n\nAs organisations embrace AI to streamline processes, enhance efficiency, and drive innovation, there&#8217;s a growing concern about losing the human touch that is intrinsic to these functions. How do we strike a harmonious balance between cutting-edge technology and the empathetic, human-centered approach that defines effective HR and payroll management?\n\nLet&#8217;s unravel the complexities of keeping the human touch in HR and payroll.\n<h2 id=\"understanding-the-rise-of-ai-in-hr-and-payroll\">Understanding the rise of AI in HR and payroll<\/h2>\nIs AI taking the human out of human resources and payroll, or is it powering more strategic, efficient teams who end up working smarter, not harder? The adoption of AI in HR has accelerated in recent years, spurred by the need for enhanced efficiency and responsiveness to manage a rapidly evolving workforce.\n\nOur <a href=\"https:\/\/employmenthero.com\/my\/resources\/human-resources-ai-report\/\">SuperHuman: AI adoption in HR report<\/a> previously revealed that AI is already being embraced by most HR leaders, with 99% of HR professionals in Malaysia utilising software with some form of AI. Almost half (46%) of the HR leaders we surveyed were already using AI to identify and report on employee data trends and monitor and assess their employees&#8217; performance. In fact, Malaysia turned out to have the largest proportion of HR professionals who use AI to monitor and assess employee performance (46%) when compared to the other markets we surveyed (UK, Australia, New Zealand and Singapore).\n\nHR professionals are also making use of generative AI to create content such as job ads, job descriptions and policies (44%). This capability to streamline content creation helped to free up their time for larger strategy concerns. While content creation was important, summarising content such as top job applicants for a role was a less common use case, with only 32% of respondents using AI to help them in this area.\n\nAs the AI landscape is rapidly changing, many HR leaders also feel a sense of urgency about moving forward with AI in the HR function. According to <a href=\"https:\/\/www.gartner.com\/en\/human-resources\/topics\/artificial-intelligence-in-hr\" rel=\"noopener\" target=\"_blank\">Gartner<\/a>, a massive 81% of HR leaders have explored or implemented AI solutions to improve process efficiency within their organisation. 76% of HR leaders also believe that if their organisation does not adopt and implement AI solutions, such as generative AI, in the next 12 to 24 months, they will be lagging in organisational success compared to those that do.\n\nWhen it comes to payroll, AI is <a href=\"https:\/\/employmenthero.com\/my\/resources\/how-will-ai-change-payroll-industry\/\">changing the payroll industry<\/a> \u2014 enhancing efficiency, accuracy, and overall management. Some of the ways AI is employed in payroll include: automated data entry, predictive analytics for workforce planning, employee benefit management, fraud detection and prevention, and so on. But how do payroll practitioners feel about it?\n\nOur <a href=\"https:\/\/employmenthero.com\/my\/resources\/state-of-payroll-and-technology-in-singapore-malaysia\/\">State of Payroll and Technology Report<\/a> found that 100% of respondents use at least one type of software to service clients, with the most widely used software being accounting software (73%), followed by payroll software (55%), human resources software (52%), and client relationship management software (50%). It\u2019s clear that payroll practitioners are aware of the extensive benefits technology brings, in servicing their clients and with tackling complex accounting or payroll tasks.\n\nHowever, while disruptive technology is seen as essential to the success of their practice and a key enabler in improving the way they work, a high level of insecurity remains. 76% of practitioners are concerned that their job could be replaced by disruptive technology, or that it could negatively impact client relationships.\n\nThis shows that there is still a lot of insecurity and wariness surrounding the usage of technology in the industry, and more needs to be done to reframe the mindset of employees. They need to view disruptive technologies as tools that can be utilised to their benefit, and not as a threatening presence that might render them redundant.\n<h2 id=\"utilising-ai-for-administrative-efficiency\">Utilising AI for administrative efficiency<\/h2>\nAI plays a pivotal role in automating routine administrative tasks within HR and payroll, thereby allowing teams to allocate more time for meaningful human interactions. Here are some examples of AI-driven tools:\n<ul>\n<li aria-level=\"1\"><strong>Applicant tracking systems (ATS): <\/strong><a href=\"https:\/\/employmenthero.com\/my\/products\/applicant-tracking-system\/\">AI-powered ATS tools<\/a> streamline the recruitment process by automating tasks such as resume screening and candidate matching. It can also help to identify and mitigate unconscious bias in job descriptions and interviews. These systems use machine learning algorithms to identify the most qualified candidates based on specific criteria, saving HR professionals substantial time in the initial stages of recruitment.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Chatbots for employee queries:<\/strong> AI-driven chatbots are employed to handle routine employee queries, such as HR policy clarifications, leave requests, or benefits information. Chatbots use natural language processing (NLP) to understand and respond to employee inquiries, providing quick and accurate information. This frees up HR professionals from repetitive queries, allowing them to focus on more complex and personalised interactions.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Automated payroll systems:<\/strong> AI is widely used in <a href=\"https:\/\/employmenthero.com\/my\/products\/payroll-software\/\">payroll processing<\/a> to automate calculations, tax withholdings, and compliance checks. These systems ensure accurate and timely payroll disbursements, reducing the risk of errors associated with manual data entry. HR teams can then redirect their efforts towards more strategic tasks, such as employee development and engagement.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Employee onboarding platforms:<\/strong> They streamline the onboarding process by automating paperwork, document verification, and training modules. New hires are guided through the necessary steps, ensuring a smooth and consistent onboarding experience. HR professionals can then focus on creating a welcoming environment and addressing specific employee needs.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Time and attendance tracking systems:<\/strong> AI is utilised in time and attendance systems to automate the tracking of employee work hours. By integrating with biometric data or other sources, these systems provide accurate attendance records, eliminating the need for manual tracking. HR teams can then spend less time on administrative tasks related to attendance and more time on employee development initiatives.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Employee surveys and feedback analysis:<\/strong> AI tools are employed to analyse employee surveys and feedback, extracting valuable insights and trends. Sentiment analysis and natural language processing allow HR professionals to understand employee sentiments better at scale, enabling targeted interventions to improve workplace satisfaction and engagement.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Predictive hiring and scheduling:<\/strong> AI algorithms can consider multiple factors such as location, time of year, and more to forecast staffing needs. This leads to more accurate scheduling, preventing over- or understaffing. Having a more targeted staffing strategy not only saves costs for the business, it also provides a more balanced workload among staff, reducing employee turnover.<\/li>\n<\/ul>\nThese are just some examples \u2014 the list keeps growing!\n<h2 id=\"how-can-ai-help-to-preserve-the-human-element-in-hr-and-payroll-processes\">How can AI help to preserve the human element in HR and payroll processes?<\/h2>\nIn the realm of HR, empathy and understanding are the cornerstones of successful interactions. After all, employees are not mere cogs in a machine; they are individuals with unique experiences, challenges, and aspirations. The human touch in HR interactions goes beyond transactional processes and delves into the emotional and personal dimensions of the workplace.\n\nEmpathy in particular, the ability to understand and share the feelings of another, plays a pivotal role in fostering a positive work environment. When equipped with empathy, HR professionals can connect with employees on a deeper and more personal level, addressing concerns, offering support, and building trust. This connection is crucial for employee engagement, satisfaction, and overall well-being.\n\nHowever, the increasing complexity of HR tasks, driven by the digital age and organisational growth, poses challenges to maintaining this empathetic connection. This is where AI steps in as a powerful ally, <em>complementing<\/em> human efforts rather than replacing them. AI can handle routine and time-consuming tasks such as data processing, payroll calculations, and administrative functions, freeing up HR professionals to focus on the strategic and empathetic aspects of their roles.\n\nBy automating repetitive tasks, AI allows HR professionals to invest more time in understanding the unique needs of employees, providing personalised support, and crafting better strategies that nurture a positive workplace culture. This shift in focus empowers HR teams to become strategic partners within organisations, contributing to talent development, employee engagement, and overall organisational success.\n\nMoreover, AI can enhance the decision-making process by providing data-driven insights, allowing HR teams to make informed choices that align with both organisational goals and employee well-being. This synergy between human intuition and AI-driven analytics creates a powerful combination.\n\nIn essence, the integration of AI in HR does not diminish the importance of human empathy and understanding; rather, it enhances these qualities by removing the burden of routine tasks. By enabling HR professionals to channel their emotional intelligence towards more meaningful interactions, creating a workplace where employees feel heard, valued, and supported, everyone gets to benefit!\n<h2 id=\"training-and-upskilling-empowering-the-human-element\">Training and upskilling: empowering the human element<\/h2>\n<img loading=\"lazy\" decoding=\"async\" alt=\"woman looking at an AI generated image of a globe\" class=\"alignnone size-full wp-image-17092\" height=\"1014\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/2\/2024\/02\/image1-1.png\" width=\"1728\"\/>\n\nThe increase in AI use across our workplaces has made us reconsider our role within them. Many HR leaders look to prioritise soft skills, perhaps with the intention of enhancing communication, teamwork, customer service and adaptability amongst others.\n<h3 id=\"technical-skills-a-priority-for-ai-readiness\">Technical skills a priority for AI-readiness<\/h3>\nAccording to <a href=\"https:\/\/employmenthero.com\/my\/resources\/human-resources-ai-report\/\">58% of respondents in our survey<\/a>, data analytics or HR analytics were perceived to be the most important skills for teams to be AI-ready, followed closely by programming and coding skills.\n<h3 id=\"soft-skills-are-also-sought-after\">Soft skills are also sought after<\/h3>\n41% of HR leaders also agreed that soft skills such as critical thinking, communication, empathy and more will be required by HR professionals to be AI-ready. We know that soft skills contribute to a positive work environment, improved customer satisfaction, and overall organisational success. And perhaps as AI increases in its capability, HR leaders are more aware we&#8217;ll need to be ready to manage risk and make difficult decisions based on AI learning and data.\n<h3 id=\"upskilling-hr-and-payroll-teams-a-necessity\">Upskilling HR and payroll teams a necessity<\/h3>\nAs AI continues to reshape the functions of HR and payroll, ensuring that teams possess the necessary skills to work effectively alongside these technologies becomes imperative. By upskilling, professionals can embrace the collaborative potential of AI, ensuring that the technology boosts their capabilities, rather than replacing them. This approach not only future-proofs HR and payroll roles, but also enhances the overall employee experience by combining the efficiency of AI with the human touch of skilled professionals.\n\nMoreover, upskilling HR and payroll teams leads to these benefits:\n<ul>\n<li aria-level=\"1\"><strong>Efficient integration of AI technologies:<\/strong> Upskilling enables HR and payroll professionals to understand and integrate AI technologies seamlessly into their workflows. This ensures that AI tools are not only implemented effectively but also used to their full capacity, optimising processes and improving overall efficiency.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Improved problem-solving abilities:<\/strong> AI may automate routine tasks, but complex issues often require human intuition and critical thinking. Upskilling equips HR and payroll teams with advanced problem-solving skills, enabling them to address unique challenges, handle employee concerns, and navigate complex ethical considerations associated with AI applications.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Adaptability to changing technologies: <\/strong>The technology landscape is dynamic, and new AI applications are continually emerging. Upskilling ensures that HR and payroll professionals remain adaptable and can quickly incorporate new technologies into their processes, staying ahead of <a href=\"https:\/\/employmenthero.com\/my\/blog\/payroll-trends\/\">industry trends<\/a> and maintaining a competitive edge.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Enhanced employee interactions:<\/strong> With AI handling repetitive tasks, HR and payroll professionals can focus more on human-centric aspects of their roles. Upskilling in communication and interpersonal skills enables these professionals to foster stronger relationships with employees, providing empathetic support, and creating a more positive workplace culture.<\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><strong>Employee trust and confidence: <\/strong>When HR and payroll teams are proficient in working with AI, employees are more likely to trust the technology and the decisions made by it. Upskilling ensures that professionals can communicate effectively about AI applications, alleviating concerns and building confidence in the workforce.<\/li>\n<\/ul>\n<h2 id=\"foster-a-human-centric-approach-in-your-business-today\">Foster a human-centric approach in your business today<\/h2>\nWhile AI can automate certain tasks and processes, it is crucial to maintain a human-centric approach to HR. Recognise the unique value that human skills bring, such as empathy, creativity, relationship-building and complex problem-solving. Strive for a balance between AI and human capabilities, leveraging AI to streamline and support HR practices while keeping the focus on the personal aspects of employee management.\n\nBy leveraging an all-in-one, cloud-based HR and payroll software like <a href=\"https:\/\/employmenthero.com\/my\/products\/hr-software\/\">91±¬ΑΟ<\/a>, you\u2019ll be able to focus on what\u2019s truly essential \u2014 your employees. Plus, the platform is continuously improved upon with <a href=\"https:\/\/employmenthero.com\/my\/solutions\/ai-enhanced-hr\/\">AI enhancements and new features<\/a>, so you can leave all the tech work to us while you reap the benefits.\n\nIf you\u2019re an accountant, bookkeeper, business services firm, consultant or serve SMEs in industries like financial services, utilities or telecommunications, <a href=\"https:\/\/employmenthero.com\/my\/partner-network\/referral-partner-program\/\">get in touch with us<\/a>. You\u2019ll get rewarded when you refer your clients through to us \u2014 all while growing your business and strengthening your client relationships. It\u2019s a win-win.\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\" data-trigger-modal=\"request-a-demo-modal\"><a class=\"wp-block-button__link wp-element-button\">Learn more<\/a><\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-14 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\">Related Resources<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--3\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"\/resources\/?topic%5B0%5D%5B0%5D=Product\">View all<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-query blog-3-col-query-loop is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 alignfull wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-2 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-27027 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized resource-type-blog\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-17 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: January 2026\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-3 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-16 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-15 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\" >Product Update: January 2026<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-2\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the January 2026 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Custom Forms,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: January 2026<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-26921 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-2025-product-update resource-type-blog topic-product\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: December 2025\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-6 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-19 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-18 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\" >Product Update: December 2025<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-5\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the December 2025 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Custom Forms,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: December 2025<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-26905 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-2025-product-update resource-type-blog topic-product\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-23 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: November 2025\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-9 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\" >Product Update: November 2025<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-8\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the November 2025 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Workflows, Rostering,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: November 2025<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover how AI can complement human efforts in HR and enable teams to focus on the bigger picture.<\/p>\n","protected":false},"author":0,"featured_media":23569,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"8 min read","display_reading_time":false,"download_content_type":"","download_file":"","download_url":"","download_cta_label":"","footnotes":""},"categories":[1],"tags":[],"resource-type":[297],"topic":[255,259,260],"industry":[204,219,198,225,228,191,215,223,232,203,206,208,209,195,207,205,218,211,227,197,212,213,214,226,196,210,221,222,199,216,224,230,231,229,217],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-18198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","resource-type-blog","topic-leadership-and-management","topic-payroll","topic-people-and-culture","industry-agriculture","industry-automotive","industry-business-consulting","industry-childcare","industry-colleges-and-sporting-clubs","industry-construction","industry-consumer-services","industry-customer-service","industry-early-education","industry-ecommerce","industry-education","industry-entertainment","industry-finance","industry-financial-services","industry-franchises","industry-health-and-fitness","industry-health-services","industry-healthcare","industry-hospitality","industry-it-and-technology","industry-legal","industry-logistics-manufacturing","industry-media-communications","industry-not-for-profit","industry-professional-services","industry-public-relations","industry-real-estate","industry-real-estate-and-strata-management","industry-recruitment","industry-retail","industry-stem","industry-technology","industry-utilities-public-services","industry-veterinary-services","industry-youth-services"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts\/18198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/comments?post=18198"}],"version-history":[{"count":0,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts\/18198\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/media\/23569"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/media?parent=18198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/categories?post=18198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/tags?post=18198"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/resource-type?post=18198"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/topic?post=18198"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/industry?post=18198"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/audience?post=18198"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/business-size?post=18198"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/product-tag?post=18198"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/funnel-stage?post=18198"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/region?post=18198"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/pain-point?post=18198"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/persona?post=18198"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/post_features?post=18198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}