{"id":19508,"date":"2024-06-10T10:11:58","date_gmt":"2024-06-10T00:11:58","guid":{"rendered":"https:\/\/employmenthero.com\/my\/blog\/soft-skills-effective-leadership\/"},"modified":"2024-06-10T10:11:58","modified_gmt":"2024-06-10T00:11:58","slug":"soft-skills-effective-leadership","status":"publish","type":"post","link":"https:\/\/employmenthero.com\/my\/blog\/soft-skills-effective-leadership\/","title":{"rendered":"6 soft skills crucial for strong and effective leadership"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull blog-template-header has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--16)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:.4em;\" class=\"blog-template-breadcrumb wp-block-employmentherocom2025-breadcrumb-block\"><nav 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5.77648C6.15544 6.50283 5.83739 7.40411 5.83355 8.33398C5.83355 9.43905 6.27253 10.4989 7.05394 11.2803C7.83534 12.0617 8.89514 12.5007 10.0002 12.5007C11.1053 12.5007 12.1651 12.0617 12.9465 11.2803C13.7279 10.4989 14.1669 9.43905 14.1669 8.33398C14.1629 7.40674 13.8468 6.50785 13.2694 5.78232C15.2033 6.78886 16.8752 8.23337 18.1519 10.0007C17.201 11.3015 14.1277 15.0007 10.0002 15.0007Z\" fill=\"currentColor\"\/> <\/g> <defs> <clipPath id=\"clip0_5893_17419\"> <rect width=\"20\" height=\"20\" fill=\"white\"\/> <\/clipPath> <\/defs> <\/svg><\/span>Blog<\/a><\/div>\n<\/div>\n\n\n<ul style=\"display: flex; gap: var(--wp--preset--spacing--2); padding-left: 0; flex-wrap: wrap;\"><li style=\"background-color: #e8e7e8;padding: var(--wp--preset--spacing--0-5) var(--wp--preset--spacing--3);border-radius: var(--wp--preset--spacing--8);margin: 0;display: inline-flex;align-self: center;\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"https:\/\/employmenthero.com\/my\/resources\/leadership-and-management\" title=\"Leadership and Management\" style=\"font-weight: 500;\">Leadership and Management<\/a>\n                <\/span>\n                <\/li><\/ul><\/div>\n\n\n\n<div class=\"wp-block-group blog-template-social-desktop is-vertical is-layout-flex wp-container-core-group-is-layout-3 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-2 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--2);margin-bottom:var(--wp--preset--spacing--2)\"><div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"facebook\" data-social-type=\"facebook\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"24px\" height=\"24px\" viewBox=\"0 0 20 20\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> 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<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5 wp-block-group-is-layout-constrained\"><h1 class=\"blog-template-title wp-block-post-title\">6 soft skills crucial for strong and effective leadership<\/h1><\/div>\n\n\n\n\n<p class=\"blog-template-sub-title\"\n   style=\"padding-top:var(--wp--preset--spacing--9);\n          padding-bottom:var(--wp--preset--spacing--9);\n          line-height:1.5\">\n    Want to become a more effective leader? Discover the top soft skills you need to master to lead with confidence, empathy and success.\n<\/p>\n\n\n\n\n<div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-8 wp-block-group-is-layout-flex\">\n\n\n\n<div class=\"wp-block-query wp-block-hosts-query has-global-padding is-content-justification-left is-layout-constrained wp-container-core-query-is-layout-1 wp-block-query-is-layout-constrained\"><ul data-wp-interactive=\"eh-hosts\" class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-flow\"><li data-host-index=\"0\" data-wp-on--click=\"actions.openDetail\" class=\"wp-block-post post-16914 hosts type-hosts status-publish has-post-thumbnail hentry\">\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex\"><figure style=\"width:52px;height:52px;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-120x120.jpeg\" class=\"attachment-host_thumbnail size-host_thumbnail wp-post-image\" alt=\"\" style=\"border-radius:60px;height:52px;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-120x120.jpeg 120w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-300x300.jpeg 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-150x150.jpeg 150w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-240x240.jpeg 240w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512.jpeg 512w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-54x54.jpeg 54w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-108x108.jpeg 108w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-390x390.jpeg 390w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-200x200.jpeg 200w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-400x400.jpeg 400w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-216x216.jpeg 216w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-432x432.jpeg 432w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-112x112.jpeg 112w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-224x224.jpeg 224w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-508x512.jpeg 508w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-142x142.jpeg 142w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/12\/T0D8DQ73Q-U065GQTMQPK-2ed8b84eac1b-512-284x284.jpeg 284w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-sm-font-size is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-6 wp-block-group-is-layout-flex\">\n<h6 style=\"line-height:1.3; border-right-width:1px;border-right-color:var(--wp--preset--color--black); padding-right:var(--wp--preset--spacing--2);\" class=\"has-text-align-center has-link-color wp-elements-1e20e747939e3458765ab321928f59b7 wp-block-post-title has-text-color has-violet-500-color has-sm-font-size\">Nicole Lee<\/h6>\n<\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2024-06-10T10:11:58+00:00\">Jun 10, 2024<\/time><\/div>\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">Updated<\/p>\n\n\n\n\n\n  \n  <p class=\"has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">11 mins read<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull blog-image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n\n<figure class=\"wp-block-image aligncenter size-large is-resized blog-template-image\">\n    <img decoding=\"async\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/3\/2024\/06\/Soft-skills-for-leadership-ANZ.png\"\n          alt=\"Image\"\n          style=\"object-fit:cover;width:864px;height:561px\"\/>\n<\/figure>\n\n<\/div>\n\n\n\n<div style=\"height:66px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-group sticky-side-panel is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-12 wp-block-group-is-layout-flex wp-container-2 is-position-sticky\">\n<p class=\"has-lg-font-size\" style=\"border-bottom-color:var(--wp--preset--color--neutral-200);border-bottom-width:0.1rem;padding-top:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--4)\"><strong>Contents<\/strong><\/p>\n\n\n\n<div class=\"content-single-table-content\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\">\n\n\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\n  What\u2019s the difference between leadership and management? While managers coordinate and organise individuals and teams toward a goal, leaders influence and motivate them to contribute to an organisation\u2019s success.\n\nGreat leadership that inspires comes from specific qualities. Put together and applied in a work setting, these traits empower others beyond the mundane.\n\nLet\u2019s talk about the soft skills that make for effective leadership. And in a world of rapidly advancing technology, soft skills have become more important than ever.\n<h2 id=\"what-are-leadership-soft-skills\">What are leadership soft skills?<\/h2>\nLeadership soft skills are non-technical, interpersonal abilities that enable leaders to effectively manage and inspire their teams. These skills are crucial for fostering a positive work environment, encouraging collaboration and ensuring the smooth execution of projects and tasks.\n\nKey examples include:\n<ol>\n<li aria-level=\"1\"><strong>Communication<\/strong>: The ability to convey ideas clearly, listen actively, and engage in meaningful dialogue with team members.<\/li>\n<li aria-level=\"1\"><strong>Empathy<\/strong>: Understanding and sharing the feelings of others, which helps in building trust and rapport.<\/li>\n<li aria-level=\"1\"><strong>Emotional intelligence<\/strong>: Recognising and managing one&#8217;s own emotions, as well as understanding and influencing the emotions of others.<\/li>\n<li aria-level=\"1\"><strong>Adaptability<\/strong>: The capacity to adjust to new conditions and overcome challenges with a flexible mindset.<\/li>\n<li aria-level=\"1\"><strong>Conflict resolution<\/strong>: Effectively addressing and resolving disagreements or conflicts within the team.<\/li>\n<li aria-level=\"1\"><strong>Team building<\/strong>: Fostering a sense of unity and collaboration among team members.<\/li>\n<li aria-level=\"1\"><strong>Motivation<\/strong>: Inspiring and encouraging team members to achieve their best and stay committed to their goals.<\/li>\n<li aria-level=\"1\"><strong>Decision making<\/strong>: Making informed, timely, and effective decisions that benefit the team and organisation.<\/li>\n<li aria-level=\"1\"><strong>Delegation<\/strong>: Assigning tasks appropriately and trusting team members to complete them.<\/li>\n<li aria-level=\"1\"><strong>Problem-solving<\/strong>: Identifying issues and implementing solutions in a timely and efficient manner.<\/li>\n<li aria-level=\"1\"><strong>Negotiation<\/strong>: Finding mutually acceptable solutions during discussions and disagreements.<\/li>\n<li aria-level=\"1\"><strong>Creativity<\/strong>: Encouraging innovation and thinking outside the box to solve problems and generate new ideas.<\/li>\n<\/ol>\n<h3 id=\"how-do-strong-soft-skills-lead-to-successful-leadership\">How do strong soft skills lead to successful leadership?<\/h3>\nStrong soft skills sound counterintuitive, but they help you interact with your team and nurture relationships. They\u2019re key to building connections and form the core of successful leadership.\n\nEffective communication, sharp problem-solving skills and the ability to motivate and inspire others are just the tip of the iceberg in making our day-to-day at work that much smoother.\n\nLeaders with great soft skills can better connect with their colleagues, manage teams and keep stakeholders happy, create a stronger competitive advantage for their organisations and channel confidence in their roles.\n<h3 id=\"can-soft-skills-be-learned-or-are-they-inherent-traits\">Can soft skills be learned, or are they inherent traits?<\/h3>\nSoft skills can indeed be learned and developed over time, although some individuals may naturally possess certain traits that make it easier for them to excel in specific areas.\n\nWhile some people might have a natural inclination towards certain soft skills (e.g. empathy or effective communication), everyone has the potential to enhance these skills through conscious effort and practice. The key is to remain dedicated to personal and professional growth, actively seek opportunities to learn, and apply new techniques and strategies in everyday interactions. As the workplace continues to evolve, it&#8217;s also crucial to stay ahead of the curve by developing the skills needed for the future of work. Here are <a href=\"https:\/\/employmenthero.com\/my\/blog\/future-of-work-skills\/\">6 of the most in-demand skills for the future of work<\/a> that will help you and your team thrive.\n<h2 id=\"6-leadership-skills-that-shape-effective-leaders\">6 leadership skills that shape effective leaders<\/h2>\nCultivating soft skills can be tough since they\u2019re less tangible and more nuanced than hard skills.\n\nHow will we know <a href=\"https:\/\/employmenthero.com\/my\/blog\/outdated-skills-workplace-training\/\">which skills to develop<\/a>, and will these skills still be in demand <a href=\"https:\/\/employmenthero.com\/my\/blog\/how-to-upskill-your-workforce-for-the-next-decade\/\">in the future<\/a>? Here are some of the most important soft skills for leaders to focus on:\n<h3 id=\"communication-skills\">Communication skills<\/h3>\n<img loading=\"lazy\" decoding=\"async\" alt=\"a group of colleagues working together at the office\" class=\"alignnone size-large wp-image-19509\" height=\"601\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/2024\/06\/4-2-1024x601.png\" width=\"1024\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/4-2-1024x601.png 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/4-2-300x176.png 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/4-2-768x451.png 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/4-2-1536x901.png 1536w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/4-2-864x508.png 864w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/4-2-440x258.png 440w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/4-2.png 1728w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n\nThe cornerstone of workplace relationships, effective communication makes for better connections across roles and functions. Great leaders communicate well in both written and verbal channels using skills like active listening, interpreting verbal and non-verbal cues as well as persuasion.\n\nFor example, what&#8217;s easier to understand? Well articulated and precise instructions, or jumbled up information that you have to muddle through?\n\nDeveloping communication skills reduces the chances of mistakes, workplace conflict and employee turnover. This is especially important in hybrid and remote teams where your colleagues might rely on <a href=\"https:\/\/employmenthero.com\/my\/blog\/digital-literacy-skills-workplace\/\">asynchronous communication through digital platforms<\/a>.\n\nClear and timely communication helps build trust and respect, keeps everyone on the same page and boosts productivity. We even have tools like Loom, Slack and Zoom to help us maintain seamless communication, so there\u2019s really no excuse not to!\n<h3 id=\"emotional-intelligence\">Emotional intelligence<\/h3>\nWhen you\u2019re dealing with a situation that involves negative emotions and conflict, how do you respond?\n\nWe often hear about <a href=\"https:\/\/www.britannica.com\/science\/IQ\" rel=\"noopener\" target=\"_blank\">intelligence quotient (IQ)<\/a> which measures our ability to recognise and solve problems. <a href=\"https:\/\/hbr.org\/2020\/12\/what-people-still-get-wrong-about-emotional-intelligence\" rel=\"noopener\" target=\"_blank\">Emotional quotient (EQ)<\/a> supplements this as a measure of emotional intelligence, self-awareness and emotional self-control.\n\nWhen you can understand and manage your own emotions and recognise them in others, it\u2019s like a superpower that helps you gather information about a situation and adjust accordingly. Once you can identify emotions and the environmental stimulants that trigger them, you can better understand and address what\u2019s left unsaid in conflicts, increasing the chances of neutral (or even positive) resolution.\n\nEmotional intelligence includes social awareness and social skills \u2013 being able to remain calm in a difficult situation and empathise with somebody else\u2019s feelings and motivations helps you build stronger connections as a leader. In fact, practising empathetic leadership, especially during challenging times, can significantly enhance your team\u2019s cohesion and performance. Here&#8217;s a<a href=\"https:\/\/employmenthero.com\/my\/resources\/empathetic-leadership\/\"> guide on practising empathetic leadership in times of uncertainty<\/a> that can help you create a culture of empathy.\n<h3 id=\"decision-making\">Decision making<\/h3>\nAs a leader, your team looks to you for key decisions. Having good judgement and confidence in your choices starts from the ground up. You need to be able to analyse and evaluate processes and operations, compare pros and cons and predict outcomes \u2013 all in a calm, decisive manner when faced with a crisis.\n\nChecklists and templates are great practice for effective decision-making. While they can\u2019t replace the process entirely, they can help make sure you don\u2019t miss anything important and put some structure to your thoughts.\n\nWhen leaders make the right decisions at the right time, with the right context and expertise, they inspire confidence and a sense of direction in the teams they manage. Not only are their teams more productive, work activities within their functions are also more intentional and efficient.\n<h3 id=\"motivation-and-inspiration\">Motivation and inspiration<\/h3>\nYou\u2019re a leader who\u2019s passionate about what you do. Why not take it a step further and spark this same passion in others? Leading a group or team involves motivating and inspiring them. Not only does this increase productivity and boost performance, but it also boosts employee morale and job satisfaction.\n\nWhen you walk the talk and show that you care about your team members, that goes a long way towards creating a team that\u2019s excited for what\u2019s next at work. However, passion won\u2019t put food on the table for most of us.\n\nConsider your <a href=\"https:\/\/employmenthero.com\/my\/resources\/build-an-evp\/\">employee value proposition (EVP)<\/a> and your organisation\u2019s <a href=\"https:\/\/employmenthero.com\/my\/resources\/employee-experience-guide\/\">employee experience<\/a> as a way to support your motivation and inspiration efforts. Your team is better equipped to pursue their goals and act on your encouragement when they are well taken care of. Adopting a servant leadership approach can further enhance your effectiveness as a leader by putting your team\u2019s needs first and fostering a more supportive environment. Learn more about<a href=\"https:\/\/employmenthero.com\/my\/blog\/servant-leadership\/\"> servant leadership and how it can transform your leadership style.<\/a>\n<img loading=\"lazy\" decoding=\"async\" alt=\"a group of colleagues listening to a man\" class=\"alignnone size-large wp-image-19510\" height=\"601\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/2024\/06\/3-2-1024x601.png\" width=\"1024\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/3-2-1024x601.png 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/3-2-300x176.png 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/3-2-768x451.png 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/3-2-1536x901.png 1536w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/3-2-864x508.png 864w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/3-2-440x258.png 440w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2024\/06\/3-2.png 1728w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\n<h3 id=\"problem-solving-skills\">Problem-solving skills<\/h3>\nWorkplace issues are inevitable, the difference lies in how you solve problems. Implementing strategies to meet business objectives, managing teams and mitigating risks \u2013 these are all in a day\u2019s work for leaders like you.\n\nEncountering problems and figuring out how to best solve them involves analytical skills and creative skills. If you can keep a level head and take a step-by-step approach to address the issue, that\u2019s a bonus! You and your team benefit from efficient and effective problem-solving, since that frees up your resources to focus on the next big thing.\n\nProblems aren\u2019t just for you to handle, though, and you don\u2019t always have to handle them immediately. The <a href=\"https:\/\/books.google.com.my\/books\/about\/Career_Comeback.html?id=cJRYAAAAYAAJ&amp;redir_esc=y\" rel=\"noopener\" target=\"_blank\">4Ds of time management<\/a> is a handy way to decide which tasks to prioritise, as it organises tasks into handling categories:\n<ul>\n<li aria-level=\"1\">Do it now<\/li>\n<li aria-level=\"1\">Defer it<\/li>\n<li aria-level=\"1\">Delegate it<\/li>\n<li aria-level=\"1\">Delete it<\/li>\n<\/ul>\nPart of problem-solving involves recognising when (and who) is appropriate to deal with the issue. <a href=\"https:\/\/employmenthero.com\/my\/blog\/employee-learning-programs\/\">Empowering your team<\/a> and trusting them to handle problems when they arise is another way of problem-solving that puts their abilities to use.\n<h3 id=\"interpersonal-skills\">Interpersonal skills<\/h3>\nSocial interactions with colleagues are an inevitable part of working in a team, and interpersonal skills help us better navigate these relationships.\n\nAs leaders, we don\u2019t just manage tasks, teams and individuals, we also need to be aware of and adjust to the thoughts, ideas and feelings of those around us. For example, when you tailor how you deliver instructions to <a href=\"https:\/\/employmenthero.com\/my\/blog\/employee-learning-styles\/\">different learning styles<\/a>, your team can better understand and fulfil task requirements.\n\nInterpersonal skills like effective communication, active listening skills and conflict resolution help us to accommodate and adapt to different social situations on the job, making us better leaders. Not only do these skills help you manage upwards and downwards, they also boost productivity and workplace morale.\n\nThese skills can be tricky to work on since they\u2019re much more nuanced and intangible than, for example, improving processes according to key performance indicators (KPIs). However, you can also come up with your own set of metrics and <a href=\"https:\/\/www.forbes.com\/advisor\/business\/smart-goals\/\" rel=\"noopener\" target=\"_blank\">SMART goals<\/a> as part of your <a href=\"https:\/\/employmenthero.com\/my\/resources\/a-guide-to-inclusive-soft-skills-training\/\">skills improvement plan<\/a> and add some structure with a <a href=\"https:\/\/employmenthero.com\/my\/blog\/what-is-an-lms\/\">learning management system (LMS)<\/a>.\n\nHere are a few questions to think about in your process:\n<ul>\n<li aria-level=\"1\">What\u2019s the goal here, and how will we measure success?<\/li>\n<li aria-level=\"1\">What makes a successful interaction, and can we recreate this achievement?<\/li>\n<li aria-level=\"1\">Can I <a href=\"https:\/\/employmenthero.com\/my\/blog\/reverse-mentoring-programme\/\">reach out to a mentor or a trusted colleague<\/a> to get coaching and feedback?<\/li>\n<li aria-level=\"1\">Are there any resources available that I can use to work on these skills?<\/li>\n<\/ul>\nOne essential area to focus on is digital literacy, which is increasingly important in today\u2019s workplace. <a href=\"https:\/\/employmenthero.com\/my\/blog\/digital-literacy-skills-workplace\/\">Improving your team\u2019s digital literacy skills<\/a> can have a significant impact on productivity and efficiency across the board.\n<h2 id=\"your-employees-need-soft-skills-training-too\">Your employees need soft skills training too<\/h2>\nWe\u2019ve covered how leaders in the workplace can benefit from soft skills. Now, let\u2019s <a href=\"https:\/\/employmenthero.com\/my\/resources\/an-introduction-to-learning-and-development\/\">build a team<\/a> that\u2019s just as enthusiastic about making a difference as you are. Get some of that sweet <a href=\"https:\/\/employmenthero.com\/my\/blog\/learning-development-competitive-advantage\/\">competitive advantage<\/a> and create a <a href=\"https:\/\/employmenthero.com\/my\/blog\/learning-culture-in-the-workplace\/\">learning culture at work<\/a> with 91±¬ΑΟ\u2019s <a href=\"https:\/\/employmenthero.com\/my\/\">all-in-one HR and payroll software<\/a>.\n\n<a href=\"https:\/\/employmenthero.com\/my\/resources\/digitally-upskilling-teams-guide\/\">Nurture skills at the workplace<\/a> and <a href=\"https:\/\/employmenthero.com\/my\/resources\/guide-to-training-employees\/\">invest in your team<\/a> with an <a href=\"https:\/\/employmenthero.com\/my\/products\/employee-learning-management-system\/\">employee learning management system (LMS)<\/a> that\u2019s accessible anywhere, anytime.\n\nKeen to level up your workplace? Check out our <a href=\"https:\/\/employmenthero.com\/my\/resources\/leaders-guide-company-culture\/\">leader\u2019s guide to company culture<\/a> and stay on the pulse with the top <a href=\"https:\/\/employmenthero.com\/my\/resources\/learning-and-development-trends\/\">5 learning and development trends<\/a>.\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button\" data-trigger-modal=\"request-a-demo-modal\"><a class=\"wp-block-button__link wp-element-button\">Learn more<\/a><\/div>\n\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-14 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\">Related Resources<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--3\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"\/resources\/?topic%5B0%5D%5B0%5D=Product\">View all<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-query blog-3-col-query-loop is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 alignfull wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-2 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-27027 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized resource-type-blog\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-17 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: January 2026\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-3 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-16 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-15 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\" >Product Update: January 2026<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-2\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the January 2026 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Custom Forms,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: January 2026<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-26921 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-2025-product-update resource-type-blog topic-product\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: December 2025\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-6 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-19 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-18 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\" >Product Update: December 2025<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-5\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the December 2025 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Custom Forms,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: December 2025<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-26905 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-2025-product-update resource-type-blog topic-product\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-23 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: November 2025\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-9 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\" >Product Update: November 2025<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-8\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the November 2025 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Workflows, Rostering,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: November 2025<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover the top soft skills you need to master to lead with confidence, empathy and success.<\/p>\n","protected":false},"author":0,"featured_media":23587,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"7 min read","display_reading_time":false,"download_content_type":"","download_file":"","download_url":"","download_cta_label":"","footnotes":""},"categories":[1],"tags":[],"resource-type":[297],"topic":[255],"industry":[204,219,198,225,228,191,215,223,232,203,206,208,209,195,207,205,218,211,227,197,212,213,214,226,196,210,221,222,199,216,224,230,231,229,217],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-19508","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","resource-type-blog","topic-leadership-and-management","industry-agriculture","industry-automotive","industry-business-consulting","industry-childcare","industry-colleges-and-sporting-clubs","industry-construction","industry-consumer-services","industry-customer-service","industry-early-education","industry-ecommerce","industry-education","industry-entertainment","industry-finance","industry-financial-services","industry-franchises","industry-health-and-fitness","industry-health-services","industry-healthcare","industry-hospitality","industry-it-and-technology","industry-legal","industry-logistics-manufacturing","industry-media-communications","industry-not-for-profit","industry-professional-services","industry-public-relations","industry-real-estate","industry-real-estate-and-strata-management","industry-recruitment","industry-retail","industry-stem","industry-technology","industry-utilities-public-services","industry-veterinary-services","industry-youth-services"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts\/19508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/comments?post=19508"}],"version-history":[{"count":0,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts\/19508\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/media\/23587"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/media?parent=19508"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/categories?post=19508"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/tags?post=19508"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/resource-type?post=19508"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/topic?post=19508"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/industry?post=19508"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/audience?post=19508"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/business-size?post=19508"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/product-tag?post=19508"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/funnel-stage?post=19508"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/region?post=19508"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/pain-point?post=19508"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/persona?post=19508"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/post_features?post=19508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}