{"id":6111,"date":"2020-12-27T00:00:00","date_gmt":"2020-12-26T14:00:00","guid":{"rendered":"https:\/\/employmenthero.com\/my\/blog\/what-is-a-net-promoter-score\/"},"modified":"2025-07-03T03:54:28","modified_gmt":"2025-07-03T03:54:28","slug":"what-is-a-net-promoter-score","status":"publish","type":"post","link":"https:\/\/employmenthero.com\/my\/blog\/what-is-a-net-promoter-score\/","title":{"rendered":"What is a Customer Net Promoter Score and Why Does it Matter?"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull blog-template-header has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--16)\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:.4em;\" class=\"blog-template-breadcrumb wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" 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<\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-5 wp-block-group-is-layout-constrained\"><h1 class=\"blog-template-title wp-block-post-title\">What is a Customer Net Promoter Score and Why Does it Matter?<\/h1><\/div>\n\n\n\n<p class=\"blog-template-sub-title\" style=\"padding-top:var(--wp--preset--spacing--9);padding-bottom:var(--wp--preset--spacing--9);line-height:1.5\">\n    Do you want to know what your customers really think about your business? Then take the time to set up an NPS today. Here\u2019s how!\n<\/p>\n\n\n\n<div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-8 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-query wp-block-hosts-query has-global-padding is-content-justification-left is-layout-constrained wp-container-core-query-is-layout-1 wp-block-query-is-layout-constrained\"><ul data-wp-interactive=\"eh-hosts\" class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-flow\"><li data-host-index=\"0\" data-wp-on--click=\"actions.openDetail\" class=\"wp-block-post post-22634 hosts type-hosts status-publish has-post-thumbnail hentry\">\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-7 wp-block-group-is-layout-flex\"><figure style=\"width:52px;height:52px;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-120x120.png\" class=\"attachment-host_thumbnail size-host_thumbnail wp-post-image\" alt=\"\" style=\"border-radius:60px;height:52px;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-120x120.png 120w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-150x150.png 150w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-54x54.png 54w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-108x108.png 108w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-200x200.png 200w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-216x216.png 216w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-112x112.png 112w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-224x224.png 224w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon-142x142.png 142w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2021\/07\/EH_Favicon.png 239w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/figure>\n\n\n<div class=\"wp-block-group has-sm-font-size is-vertical is-content-justification-center is-layout-flex wp-container-core-group-is-layout-6 wp-block-group-is-layout-flex\"><h6 style=\"line-height:1.3; border-right-width:1px;border-right-color:var(--wp--preset--color--black); padding-right:var(--wp--preset--spacing--2);\" class=\"has-text-align-center has-link-color wp-elements-1e20e747939e3458765ab321928f59b7 wp-block-post-title has-text-color has-violet-500-color has-sm-font-size\">The Team<\/h6><\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2020-12-27T00:00:00+00:00\">Dec 27, 2020<\/time><\/div>\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">Updated<\/p>\n\n\n<div class=\"wp-block-post-date__modified-date wp-block-post-date has-sm-font-size\"><time datetime=\"2025-07-03T03:54:28+00:00\">Jul 3, 2025<\/time><\/div>\n\n\n<p class=\"has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">13 mins read<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull blog-image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image aligncenter size-large is-resized blog-template-image\"><img decoding=\"async\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/3\/2022\/10\/EmploymentHero_27-05-2021_06_0565_104.jpg\" alt=\"Image\" style=\"object-fit:cover;width:864px;height:561px\"\/><\/figure>\n<\/div>\n\n\n\n<div style=\"height:66px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:30%\">\n<div class=\"wp-block-group sticky-side-panel is-vertical is-content-justification-stretch is-layout-flex wp-container-core-group-is-layout-12 wp-block-group-is-layout-flex wp-container-2 is-position-sticky\">\n<p class=\"has-lg-font-size\" style=\"border-bottom-color:var(--wp--preset--color--neutral-200);border-bottom-width:0.1rem;padding-top:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--4)\"><strong>Contents<\/strong><\/p>\n\n\n\n<div class=\"content-single-table-content\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:70%\" id=\"content-wrapper\">\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\nEvery business wants to be the go-to brand that gets customers talking positively and coming back for more. To make this dream a reality for your business, it&#8217;s essential to focus on providing an outstanding customer experience.\n\nThe trick is to work out what this means for your customers. What do they need from your product or service? What do they want? Are their expectations being met? And the big one&#8230;what can you do to make them go &#8220;wow&#8221;?\n\nIntroducing the Net Promoter Score (NPS) &#8211; a simple way to find out what your customers really think of your business. Like any good acronym, it sounds fancy and technical, but don&#8217;t let that scare you.\n\nSetting up your Net Promoter Score is relatively easy and can be of great value when it comes to keeping your customers happy and loyal.\n\nLet&#8217;s find out how it works and why it matters.\n<h2 id=\"what-is-customer-nps\">What is customer NPS?<\/h2>\nAfter looking at traditional customer survey questions, <a href=\"https:\/\/www.bain.com\/consulting-services\/customer-strategy-and-marketing\/net-promoter-score-system\/\" rel=\"noopener noreferrer\" target=\"_blank\">Bain &amp; Company<\/a> decided that measuring customer loyalty was a better indicator of customer behaviour than churn.\n\nSo, in 2003, they developed the Net Promoter Score as a simple way to measure a customer&#8217;s loyalty to a business based on one simple question: <strong>&#8220;How likely are you to recommend us to a friend or colleague?&#8221;<\/strong>\n\nWith this straightforward question, you can determine a customer&#8217;s satisfaction with your product or service and their loyalty to your business.\n\nPerhaps more importantly, you&#8217;ve got the information you need straight from your customer&#8217;s mouth that can help you build a contented customer base and shape your business for the future.\n<h2 id=\"how-does-the-customer-net-promoter-score-work\">How does the customer Net Promoter Score work?<\/h2>\n<h3 id=\"part-one-nps-survey-question\">Part one &#8211; NPS survey question<\/h3>\nThe survey question comes in two parts. First up is the question itself, which gives you a standardised quantitative rating that allows you to divide your customers up into sections.\n\nNPS uses a scale of 0-10. Customers are defined on their score and are categorised as:\n<ul>\n<li><strong>detractors<\/strong> &#8211; score 0-6<\/li>\n<li><strong>passives<\/strong> &#8211; score 7-8<\/li>\n<li><strong>promoters<\/strong> &#8211; score 9-10<\/li>\n<\/ul>\n<strong>Promoters:<\/strong> This is the customer type you&#8217;d love to have. They are willing to recommend your business, products or services without being asked\u2014they do your marketing for you.\n\n<strong>Passives:<\/strong> A passive usually likes your product or service but may have had an issue somewhere along the line. Your brand might come up in conversation, but they&#8217;re not likely to go out on a limb for you.\n\n<strong>Detractors: <\/strong>These are the customers that are going to make things hard for you. They may actively encourage people to avoid your business. Eek. Unfortunately, the customer with something negative to say often speaks louder than those who think positively of you. But don&#8217;t be disheartened.\n\nThis group presents a valuable opportunity for you to <a href=\"https:\/\/employmenthero.com\/my\/blog\/5-steps-to-refresh-your-business-plan\/\">learn where you could do things better<\/a>.\n<h3 id=\"part-two-open-ended-feedback\">Part two &#8211; Open-ended feedback<\/h3>\nThe second part of the survey allows for unstructured feedback, where you ask the customer to give you more context around their initial response to the question. It&#8217;s free form, so you&#8217;re more likely to get an unbiased, honest answer than when a customer has to respond to more specific, pointed questions.\n\nTake the opportunity to follow up with customers if you want to clarify any of their feedback, address any poor service issues and keep your relationship strong.\n\nYou can send your survey to customers in any number of ways;\n<ul>\n<li>An automatic response email after your customer gets in touch with you<\/li>\n<li>An SMS to customers (who&#8217;ve said they&#8217;re happy to be contacted that way)<\/li>\n<li>For more detail, try a phone call or a face to face catch up<\/li>\n<\/ul>\nSome businesses use a tailored <a href=\"https:\/\/www.capterra.com\/nps-software\/s\/small-businesses\/\" rel=\"noopener noreferrer\" target=\"_blank\">NPS platform<\/a> to distribute the survey and track the results for you.\n<h2 id=\"work-out-your-customer-net-promoter-score\">Work out your Customer Net Promoter Score<\/h2>\nOnce you&#8217;ve got your customer ratings, you can <a href=\"https:\/\/www.surveymonkey.com\/mp\/net-promoter-score-calculation\/\" rel=\"noopener noreferrer\" target=\"_blank\">work out your NPS score<\/a>. This is your overall customer experience score and is measured from -100 to 100. Stay with us; it&#8217;s a simple calculation, we promise.\n\nYour NPS score is the percentage of promoters from your initial question minus the percentage of detractors.\n\nHere&#8217;s an example: 75 (your % of promoters) &#8211; 17 (your % of detractors) = 58.\n\nWhy is this score important, and how can it help you improve your customers&#8217; impression of your business?\n\nLet&#8217;s look at the feedback gathered in the second part of the survey.\n<h2 id=\"find-gold-in-the-feedback\">Find gold in the feedback<\/h2>\nThe good thing about having a simple score means it&#8217;s easy to track your <a href=\"https:\/\/www.qualtrics.com\/au\/experience-management\/customer\/customer-loyalty\/\" rel=\"noopener noreferrer\" target=\"_blank\">customer loyalty<\/a> over time and see if you&#8217;re improving. The best value from the NPS however, is in the feedback section.\n\nThis is where you can dive into the details of your customer experience and plan crucial changes to improve your score and your business.\n\nAs we touched on above, the feedback section of an NPS survey is unstructured and open-ended. The customer can say what they want rather than be constrained by your questions. Their voice can really come through and allow you to uncover hidden gems in your service or issues that need to be addressed.\n\nThings like customers commenting on how easy your search function is or that they found it difficult to book delivery. Handing the mic over to your customer is an effective way to draw out how your business is going from their perspective and use that information to drive positive change.\n\nYou might also find that customers who would never usually get in touch are happy to give you feedback in this simple way.\n<h2 id=\"track-measure-and-improve-customer-satisfaction\">Track, measure and improve customer satisfaction<\/h2>\nOnce your customer NPS (net promoter survey) survey system is up and running, you&#8217;ll be able to keep a continuous focus on customer experience and product or service improvement and exceed those KPIs. You can also track trends and respond to issues immediately.\n\nIdentifying customers who are likely to move away from your business (your <a href=\"https:\/\/www.qualtrics.com\/au\/experience-management\/customer\/detractors\/\" rel=\"noopener noreferrer\" target=\"_blank\">detractors<\/a>) is super valuable. Unsatisfied customers might grumble at the idea of completing a long survey, but the NPS survey is relatively quick and easy, so they&#8217;re more likely to get involved.\n\nWith the ability to respond quickly and see if your changes are making a difference, you can home in on improving a particular aspect of your customer experience.\n\nYou might want to ask your promoters to participate in a case study for your website or give you a testimonial, like this <a href=\"https:\/\/employmenthero.com\/my\/case-studies\/resonate\/\">example<\/a> from 91±¬ΑΟ. This is how you can show your prospects precisely what a positive customer experience with your company looks like.\n\nYou can also use your NPS to <a href=\"https:\/\/employmenthero.com\/my\/resources\/employee-engagement-guide\/\">help your employees perform at a higher level<\/a>.\n\nInclude NPS results in <a href=\"https:\/\/employmenthero.com\/my\/blog\/learning-pathways\/\">employee learning and development<\/a> so they too can better understand your customer&#8217;s needs and wants. Get your team involved in suggesting how best to respond to customer feedback.\n\nYou might amend your process to better meet customer expectations or sales messaging might be tweaked to respond to specific customer requests.\n<h2 id=\"take-your-customer-experience-to-a-new-level-with-a-net-promoter-score\">Take your customer experience to a new level with a Net Promoter Score<\/h2>\nCustomer Net Promoter Score is perfect for businesses of any size in any industry. Whether you&#8217;re <a href=\"https:\/\/employmenthero.com\/my\/blog\/how-to-measure-the-success-of-your-online-store\/\">delivering goods ordered on your website<\/a>, <a href=\"https:\/\/employmenthero.com\/my\/blog\/build-strong-supplier-relationships\/\">managing a production line<\/a> or selling software, NPS gives you a simple way to connect with and understand your customers and respond to their needs.\n\nIt&#8217;s not set and forget though &#8211; take the time to analyse the responses. The real value of the NPS is in its simplicity. Still, it&#8217;s essential to dig into the feedback and take action to improve your weaknesses. You want to use your NPS to maximise your advantages and focus on turning your detractors into promoters.\n\nRemember, a better understanding of your customers can help you <a href=\"https:\/\/employmenthero.com\/my\/resources\/strategies-to-improve-client-satisfaction\/\">increase customer satisfaction<\/a> and loyalty, attract new prospects and grow your business. Boom!\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\" data-trigger-modal=\"request-a-demo-modal\"><a class=\"wp-block-button__link wp-element-button\">Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-14 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\">Related Resources<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--3\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"\/resources\/?topic%5B0%5D%5B0%5D=Product\">View all<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-query blog-3-col-query-loop is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 alignfull wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-2 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-27027 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized resource-type-blog\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-17 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: January 2026\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/02\/Product-Update-January-2026-thumbnail-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-3 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-16 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-15 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\" >Product Update: January 2026<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-2\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the January 2026 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Custom Forms,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: January 2026<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-january-2026\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-26921 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-2025-product-update resource-type-blog topic-product\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: December 2025\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2026\/01\/December-2025-Product-Update-Thumbnail-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-6 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-19 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-18 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\" >Product Update: December 2025<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-5\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the December 2025 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Custom Forms,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: December 2025<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-december-2025\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-26905 post type-post status-publish format-standard has-post-thumbnail hentry category-uncategorized tag-2025-product-update resource-type-blog topic-product\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-23 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1152\" height=\"760\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Product Update: November 2025\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized.webp 1152w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-300x198.webp 300w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-1024x676.webp 1024w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-768x507.webp 768w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-576x380.webp 576w, https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2025\/12\/BlogDownloadable_Generic-optimized-440x290.webp 440w\" sizes=\"auto, (max-width: 1152px) 100vw, 1152px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-9 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/my\/wp-content\/uploads\/sites\/4\/2023\/02\/ManagedHR-1-1.png\"><a href=\"https:\/\/employmenthero.com\/my\/resources\/blog\/\" rel=\"tag\">Blogs<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\" >Product Update: November 2025<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-8\"><p class=\"wp-block-post-excerpt__excerpt\">Welcome to the November 2025 product update from the 91±¬ΑΟ team. We\u2019ve got lots to share around Workflows, Rostering,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Product Update: November 2025<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/my\/blog\/product-update-november-2025\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Find out what your customers really think of your business. Set up an NPS today.<\/p>\n","protected":false},"author":30,"featured_media":23263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"5 min read","display_reading_time":false,"download_content_type":"","download_file":"","download_url":"","download_cta_label":"","footnotes":""},"categories":[1],"tags":[],"resource-type":[297],"topic":[253],"industry":[204],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-6111","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","resource-type-blog","topic-business-basics","industry-agriculture"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts\/6111","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/comments?post=6111"}],"version-history":[{"count":1,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts\/6111\/revisions"}],"predecessor-version":[{"id":25807,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/posts\/6111\/revisions\/25807"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/media\/23263"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/media?parent=6111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/categories?post=6111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/tags?post=6111"},{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/resource-type?post=6111"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/topic?post=6111"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/industry?post=6111"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/audience?post=6111"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/business-size?post=6111"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/product-tag?post=6111"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/funnel-stage?post=6111"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/region?post=6111"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/pain-point?post=6111"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/persona?post=6111"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/my\/wp-json\/wp\/v2\/post_features?post=6111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}