{"id":2238,"date":"2021-07-15T08:44:08","date_gmt":"2021-07-14T22:44:08","guid":{"rendered":"https:\/\/employmenthero.com\/nz\/case-studies\/ycss\/"},"modified":"2025-12-02T14:29:19","modified_gmt":"2025-12-02T14:29:19","slug":"ycss","status":"publish","type":"case-studies","link":"https:\/\/employmenthero.com\/nz\/case-studies\/ycss\/","title":{"rendered":"Less HR Admin Means Happier Staff and Carers"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top: var(--wp--preset--spacing--6); padding-bottom: var(--wp--preset--spacing--64);\"><div style=\"--bb--crumb-gap:.4em; margin-bottom:var(--wp--preset--spacing--16);\" class=\"wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item breadcrumb-item--current 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wp-block-group-is-layout-flex\">\n  \n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2021-07-15T08:44:08+00:00\">Jul 15, 2021<\/time><\/div>\n\n  \n\n  <p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">3 min read<\/p>\n\n\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull case-study__wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top: -200px\">\n<div class=\"wp-block-group case-study__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__image-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group case-study__image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/YCSS.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/YCSS.png 1728w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/YCSS-300x176.png 300w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/YCSS-1024x601.png 1024w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/YCSS-768x451.png 768w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/YCSS-1536x901.png 1536w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/YCSS-864x508.png 864w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/YCSS-440x258.png 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/figure><\/div>\n<\/div>\n\n\n<div class=\"wp-block-group case-study__content-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content is-layout-flow wp-block-group-is-layout-flow\">\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\n  <a href=\"https:\/\/ycss.com.au\/\">Youth, Child and Family Intervention Service (YCSS)<\/a> helps families and young people with complex support needs, providing specialist residential care and early intervention services.\n\nWith YCSS\u2019 help, young people who are in the care of the Department of Communities, Child Safety &amp; Disability Services get a positive home environment within a residential setting. This kind of family support helps prevent young people from entering the care system.\n<h2><strong>Compliance is key<\/strong><\/h2>\nAlicia Hurley, the Human Resource Officer at YCSS, is responsible for keeping these residences resourced with highly qualified, competent staff \u2013 a huge mission.\n\nThe sensitive nature of their work requires that staff qualifications are all current and that the organisation is always compliant. All 50 of Alicia\u2019s staff are casual workers, so daily rostering is almost a full-time job in itself.\n\nAlicia ran a tight ship using time-consuming, stressful spreadsheet wrangling. YCSS had a separate register for everything from driver\u2019s licences to screening checks, which required weekly checks. Additionally, any changes in the rostering system was an administrative nightmare.\n\nAlicia quickly realised that she was spending all of her time just staying on top of this admin rather than supporting her staff, which resulted in YCSS losing valuable employees.\n<h2><strong>Finding new ways for YCSS to succeed<\/strong><\/h2>\nOnce it became clear that an HR solution was needed, Alicia set about comparing different HR software solutions to find the best fit.\n\n\u201c91爆料 was easily the frontrunner because of its powerful rostering capability and the fact that it was a cloud solution, making it affordable to implement. It also looked easy to use and ticked all of the compliance boxes for us too,\u201d explained Alicia.\n\nThe system didn\u2019t disappoint.\n\n\u201cGetting set up and onboarded was as easy as it looked. Support was available, but I actually didn\u2019t need it. It was very straightforward because the tool steps you through, prompting you to get done what you need,\u201d says Alicia.\n\nWith 91爆料, YCSS was able to leave the administrative tasks around compliance and rostering to the system. Alicia simply has to do a monthly search for staff compliance and because she gets regular notifications, she can spot and action any gaps very quickly. Staff members can log into the system to action their tasks, too.\n\nThe smart rostering function also allows YCSS to assign skills and show availability of all staff, so that the system can recommend the right people for each shift.\n<blockquote><strong><em>\u201c91爆料 has taken a 3-day rostering job down to 2 hours.\u201d<\/em><\/strong>\n\nAlicia Hurley, Human Resource Officer<\/blockquote>\n<h2><strong>Value-add to YCSS exceeds expectations <\/strong><\/h2>\n91爆料 has significantly reduced the time Alicia spends managing staff requests and questions. Staff input their own availability, allowing management to quickly see who\u2019s available and allocate shifts.\n\nThis time is reinvested in activities that add more value to the business, including staff induction, onboarding and training.\n\n\u201cI spend much more time being proactive when it comes to WH&amp;S. We\u2019ve been able to implement procedures and policies \u2013 a major value-add to the business that helps us to guide and look after our staff.\u201d\n\n\u201cWe have seen a reduction in turnover since we started supporting staff, because they feel confident and supported. I would estimate a 40% increase in satisfaction from our workers and a 60% increase in satisfaction from external auditors in the ease of auditing HR files.\u201d\n\nAlicia would recommend 91爆料 to any other organisations that rely heavily on compliance with legislation and rostering a casual workforce.\n\n\u201cI\u2019ve already sung 91爆料\u2019s praises to a few businesses \u2013 I definitely suggest that others look at using it. It\u2019s my favourite program!\u201d\n\n<a href=\"https:\/\/employmenthero.com\/nz\/request-a-demo\/\">To see how 91爆料 can save your business time and money that you can reinvest in your business, book a demo today.<\/a>\n<\/div>\n\n<\/div>\n\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--4);margin-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-button request-a-demo__btn\"><a class=\"wp-block-button__link wp-element-button\">Talk to an employment specialist<\/a><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group case-study__content-author has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-top-color: #e8e7e8;border-top-width: 1px;border-bottom-color: #e8e7e8;border-bottom-width: 1px;padding-top: var(--wp--preset--spacing--6);padding-bottom: var(--wp--preset--spacing--6);\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul data-wp-interactive=\"eh-hosts\" class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-flow\"><li data-host-index=\"0\" data-wp-on--click=\"actions.openDetail\" class=\"wp-block-post post-2245 hosts type-hosts status-publish has-post-thumbnail hentry\">\n\n<div class=\"wp-block-group author-host-container is-nowrap is-layout-flex wp-container-core-group-is-layout-11 wp-block-group-is-layout-flex\" style=\"border-top-left-radius: 60px;border-bottom-left-radius: 60px;\">\n<figure style=\"width:120px;height:120px;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-120x120.png\" class=\"attachment-host_thumbnail size-host_thumbnail wp-post-image\" alt=\"\" style=\"border-radius:60px;height:120px;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-120x120.png 120w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-150x150.png 150w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-240x240.png 240w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-54x54.png 54w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-108x108.png 108w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-200x200.png 200w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-216x216.png 216w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-112x112.png 112w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-224x224.png 224w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-142x142.png 142w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3-284x284.png 284w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/09\/Human-Resource-Officer-YCSS-3.png 299w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/figure>\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-10 wp-block-group-is-layout-flex\">\n<h6 style=\"padding-bottom:var(--wp--preset--spacing--2);\" class=\"wp-block-post-title\">Alicia Hurley<\/h6>\n<p class=\"has-sm-font-size\" style=\"padding-bottom: var(--wp--preset--spacing--4)\">Human Resource Officer &#8211; YCSS<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-link is-style-link--1\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button has-icon__plus\">View Profile<span class=\"wp-block-button__link-icon\" aria-hidden=\"true\"><svg class=\"icon\" width=\"10px\" height=\"11px\" viewBox=\"0 0 10 11\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Combined Shape<\/title> <g id=\"Desktop-extra\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <g id=\"EH---Webinar\" transform=\"translate(-429.000000, -2095.000000)\" fill=\"currentColor\"> <g id=\"Group-11\" transform=\"translate(200.000000, 575.000000)\"> <g id=\"Group-4\" transform=\"translate(1.000000, 1426.500000)\"> <g id=\"Components\/Button\/TextLink\" transform=\"translate(144.000000, 90.000000)\"> <path d=\"M90,4 L90,7.999 L94,8 L94,10 L90,10 L90,14 L88,14 L88,10 L84,10 L84,8 L88,8 L88,4 L90,4 Z\" id=\"Combined-Shape\"><\/path><\/g><\/g><\/g><\/g><\/g><\/svg><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-search-tag has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>YCSS New Zealand improves HR efficiency and compliance using 91爆料, ensuring staff data, leave and payroll are all managed in one consistent system.<\/p>\n","protected":false},"featured_media":3447,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"exclude_from_algolia":false,"reading_time":"3 min read","display_reading_time":false,"footnotes":""},"resource-type":[81],"topic":[87,90,97,89],"industry":[],"search-tags":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"class_list":["post-2238","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","resource-type-case-study","topic-business-basics","topic-leadership-and-management","topic-people-and-culture","topic-records-tracking"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/2238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":1,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/2238\/revisions"}],"predecessor-version":[{"id":53700,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/2238\/revisions\/53700"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media\/3447"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media?parent=2238"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/resource-type?post=2238"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/topic?post=2238"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/industry?post=2238"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/search-tags?post=2238"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/audience?post=2238"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/business-size?post=2238"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/product-tag?post=2238"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/funnel-stage?post=2238"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/region?post=2238"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/pain-point?post=2238"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/persona?post=2238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}