{"id":22601,"date":"2021-07-15T08:44:08","date_gmt":"2021-07-14T22:44:08","guid":{"rendered":"https:\/\/employmenthero.com\/nz\/case-studies\/resonate\/"},"modified":"2025-12-01T07:54:47","modified_gmt":"2025-12-01T07:54:47","slug":"resonate","status":"publish","type":"case-studies","link":"https:\/\/employmenthero.com\/nz\/case-studies\/resonate\/","title":{"rendered":"Resonate Solutions Gives Top Marks to 91爆料"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top: var(--wp--preset--spacing--6); padding-bottom: var(--wp--preset--spacing--64);\"><div style=\"--bb--crumb-gap:.4em; margin-bottom:var(--wp--preset--spacing--16);\" class=\"wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item 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8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n    <\/div>\n  \n  <h1 class=\"post-title-style wp-block-post-title\">Resonate Solutions Gives Top Marks to 91爆料<\/h1>\n  \n  <div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\">\n  \n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2021-07-15T08:44:08+00:00\">Jul 15, 2021<\/time><\/div>\n\n  \n\n  <p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">3 min read<\/p>\n\n\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull case-study__wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top: -200px\">\n<div class=\"wp-block-group case-study__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__image-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group case-study__image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Resonate-Solutions.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Resonate Solutions logo\" style=\"object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Resonate-Solutions.png 1728w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Resonate-Solutions-300x176.png 300w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Resonate-Solutions-1024x601.png 1024w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Resonate-Solutions-768x451.png 768w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Resonate-Solutions-1536x901.png 1536w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Resonate-Solutions-864x508.png 864w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Resonate-Solutions-440x258.png 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/figure><\/div>\n<\/div>\n\n\n<div class=\"wp-block-group case-study__content-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content is-layout-flow wp-block-group-is-layout-flow\">\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\n  Established in 2001, Resonate Solutions is a customer engagement consulting firm based in Sydney. The company helps large organisations in Australia and overseas place their customers at the centre of everything.\n\nTo do this, Resonate Solutions employs a team of 33 engineers, business analysts, business development executives and customer service professionals. Together, they develop and deliver highly strategic customer experience management solutions that capture and analyse the voice of the customer and turn it into actionable insights.\n\nWhen Daniela Delinavelli, Employee Experience Coordinator, came onboard at the tech firm, one of her first priorities was to automate aspects of the company\u2019s HR systems.\n<h2>Automate manual HR processes for Resonate Solutions<\/h2>\n\u201cOur HR processes were all very manual,\u201d says Daniela. \u201cEverything was on paper which required a lot of double-handling. While these processes worked reasonably well, they did consume a huge amount of time.\u201d\n\nTaking in to account all the different touch points required to onboard a new starter, Daniela estimates that the entire process from accepting the offer to Day 1 in the office could easily be stretched out for three or four days, depending on the candidate\u2019s access to technology. When the new employee arrived in the office, they were inundated with more forms to complete, which of course would need to be entered into another system entirely.\n\n\u201cThis process certainly got the job done and ensured we were compliant, but it didn\u2019t scale very well,\u201d adds Daniela. \u201cAs we started to grow rapidly, I had to find an automated solution.\u201d\n<h2>Cloud-HR vendors for SMEs<\/h2>\nAs a first step in systematising and automating Resonate Solution\u2019s HR processes, Daniela started to research cloud-based HR software solutions for small businesses.\n\nShe quickly discovered that she was spoilt for choice. Realising she needed to zero in on specific functionality, Daniela drew up a list of non-negotiable functionality requirements. These included an employee database with automated workflow, 24\/7 access, employee self-service, up-to-date HR documents, templates and HR policies, automated onboarding and annual leave, integration with Xero and employee benefits, as well as being based in Australia.\n\nWith her HRIS shortlist in hand, Daniela began demonstrations with each of the platforms. 91爆料 stood out from the pack\n\n\u201c91爆料\u2019s customer service was simply excellent. They really helped me understand how everything worked and why I needed certain functionality for compliance reasons. They were always quick to respond and clarify any queries I raised.\u201d\n<h2>Flawless implementation for Resonate Solutions<\/h2>\nDespite not having an existing HR system to replace, Daniela chose to have the 91爆料 team implement the new software.\n\n\u201cThe implementation team was exceptional,\u201d says Daniela. \u201cFrom my point of view, the whole process couldn\u2019t have been easier. All I had to do was hand over a couple of files generated from our Xero platform and they did the rest. Communication was excellent throughout and everything worked like clockwork. Our Xero payroll and 91爆料 HR solution are truly in sync.\u201d\n<h2>Favourite features<\/h2>\nSince Resonate Solutions switched their HR systems from manual, paper-based processes to fully systematised and automated HR services on 91爆料, Daniela has seen some big changes.\n<blockquote><span style=\"font-weight: 400;\">\u201cThe difference to our onboarding procedure has been astounding. Streamlining this process and enabling our employees to do all this paperwork online, at their own pace, saves so much time.&#8221;<\/span>\n\nDaniela Delinavelli, Employee Experience Coordinator<\/blockquote>\n\u201cFor my part, I simply onboard a candidate in the system by filling in the specific details, which are signed off by the appropriate manager. Then I send an email to the candidate with links to their employment contract and other onboarding documents. They complete their details and send it back. Usually, it\u2019s all turned around in less than 30 minutes. In fact, my involvement is down to three or four minutes\u2019 maximum.\n\n\u201cFor new starters, it also means their first day is far more engaging and used more productively. Rather than having a stack of paperwork to complete, they now spend time learning about our business and what makes us tick.\n\n\u201cOf course, everyone loves the employee self-service functionality which automates the leave request and approval process. Staff can request annual leave online and managers can see at a glance who else has approved time off and when, before they sign off on it.\u201d\n<h2>Transition highlight<\/h2>\n\u201cWe couldn\u2019t be happier with our new HR system,\u201d says Daniela. \u201cWith more of my time freed up from manual HR tasks, I\u2019m exploring other 91爆料 functionality. We\u2019ve just completed our first probation period reviews with 91爆料, which worked really well, and we hope to bring other functionality online in the not too distant future.\n\n\u201cLooking back on our transition to 91爆料, I have to say that the work of the implementation team was a major highlight. Their customer service ethos is simply fantastic.\n\n<a href=\"https:\/\/employmenthero.com\/nz\/request-a-demo\/\">To see how 91爆料 can save your business time and money that you can reinvest in your business, book a demo today.<\/a>\n<\/div>\n\n<\/div>\n\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--4);margin-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-button request-a-demo__btn\"><a class=\"wp-block-button__link wp-element-button\">Talk to an employment specialist<\/a><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group case-study__content-author has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-top-color: #e8e7e8;border-top-width: 1px;border-bottom-color: #e8e7e8;border-bottom-width: 1px;padding-top: var(--wp--preset--spacing--6);padding-bottom: var(--wp--preset--spacing--6);\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul data-wp-interactive=\"eh-hosts\" class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-flow\"><li data-host-index=\"0\" data-wp-on--click=\"actions.openDetail\" class=\"wp-block-post post-22610 hosts type-hosts status-publish has-post-thumbnail hentry\">\n\n<div class=\"wp-block-group author-host-container is-nowrap is-layout-flex wp-container-core-group-is-layout-11 wp-block-group-is-layout-flex\" style=\"border-top-left-radius: 60px;border-bottom-left-radius: 60px;\">\n<figure style=\"width:120px;height:120px;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-120x120.png\" class=\"attachment-host_thumbnail size-host_thumbnail wp-post-image\" alt=\"\" style=\"border-radius:60px;height:120px;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-120x120.png 120w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-150x150.png 150w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-240x240.png 240w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-54x54.png 54w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-108x108.png 108w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-200x200.png 200w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-216x216.png 216w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-112x112.png 112w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-224x224.png 224w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-142x142.png 142w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/10\/Employee-Experience-Coordinator-Resonate-Solutions-3-284x284.png 284w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/figure>\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-10 wp-block-group-is-layout-flex\">\n<h6 style=\"padding-bottom:var(--wp--preset--spacing--2);\" class=\"wp-block-post-title\">Daniela Delinavelli<\/h6>\n<p class=\"has-sm-font-size\" style=\"padding-bottom: var(--wp--preset--spacing--4)\">Employee Experience Coordinator &#8211; Resonate Solutions<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-link is-style-link--1\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button has-icon__plus\">View Profile<span class=\"wp-block-button__link-icon\" aria-hidden=\"true\"><svg class=\"icon\" width=\"10px\" height=\"11px\" viewBox=\"0 0 10 11\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Combined Shape<\/title> <g id=\"Desktop-extra\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <g id=\"EH---Webinar\" transform=\"translate(-429.000000, -2095.000000)\" fill=\"currentColor\"> <g id=\"Group-11\" transform=\"translate(200.000000, 575.000000)\"> <g id=\"Group-4\" transform=\"translate(1.000000, 1426.500000)\"> <g id=\"Components\/Button\/TextLink\" transform=\"translate(144.000000, 90.000000)\"> <path d=\"M90,4 L90,7.999 L94,8 L94,10 L90,10 L90,14 L88,14 L88,10 L84,10 L84,8 L88,8 L88,4 L90,4 Z\" id=\"Combined-Shape\"><\/path><\/g><\/g><\/g><\/g><\/g><\/svg><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-search-tag has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Resonate New Zealand streamlines HR, leave and payroll using 91爆料, helping leaders keep teams aligned and compliant.<\/p>\n","protected":false},"featured_media":22602,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"exclude_from_algolia":false,"reading_time":"4 min read","display_reading_time":false,"footnotes":""},"resource-type":[81],"topic":[87,88,90,96,89],"industry":[],"search-tags":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"class_list":["post-22601","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","resource-type-case-study","topic-business-basics","topic-hiring-onboarding","topic-leadership-and-management","topic-payroll","topic-records-tracking"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/22601","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":1,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/22601\/revisions"}],"predecessor-version":[{"id":53604,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/22601\/revisions\/53604"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media\/22602"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media?parent=22601"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/resource-type?post=22601"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/topic?post=22601"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/industry?post=22601"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/search-tags?post=22601"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/audience?post=22601"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/business-size?post=22601"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/product-tag?post=22601"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/funnel-stage?post=22601"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/region?post=22601"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/pain-point?post=22601"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/persona?post=22601"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}