{"id":23307,"date":"2021-07-15T10:51:22","date_gmt":"2021-07-15T00:51:22","guid":{"rendered":"https:\/\/employmenthero.com\/nz\/case-studies\/step-fwd-it\/"},"modified":"2025-12-02T13:56:39","modified_gmt":"2025-12-02T13:56:39","slug":"step-fwd-it","status":"publish","type":"case-studies","link":"https:\/\/employmenthero.com\/nz\/case-studies\/step-fwd-it\/","title":{"rendered":"Step Fwd IT Champions Employee Experience with 91爆料"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top: var(--wp--preset--spacing--6); padding-bottom: var(--wp--preset--spacing--64);\"><div style=\"--bb--crumb-gap:.4em; margin-bottom:var(--wp--preset--spacing--16);\" class=\"wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li 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9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n    <\/div>\n  \n  <h1 class=\"post-title-style wp-block-post-title\">Step Fwd IT Champions Employee Experience with 91爆料<\/h1>\n  \n  <div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\">\n  \n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2021-07-15T10:51:22+00:00\">Jul 15, 2021<\/time><\/div>\n\n  \n\n  <p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">5 min read<\/p>\n\n\n<\/div>\n<\/div>\n\n<div class=\"wp-block-group alignfull case-study__wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top: -200px\">\n<div class=\"wp-block-group case-study__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__image-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group case-study__image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/StepFwd-IT-2.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/StepFwd-IT-2.png 1728w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/StepFwd-IT-2-300x176.png 300w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/StepFwd-IT-2-1024x601.png 1024w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/StepFwd-IT-2-768x451.png 768w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/StepFwd-IT-2-1536x901.png 1536w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/StepFwd-IT-2-864x508.png 864w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2022\/01\/StepFwd-IT-2-440x258.png 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/figure><\/div>\n<\/div>\n\n\n<div class=\"wp-block-group case-study__content-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content is-layout-flow wp-block-group-is-layout-flow\">\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\n  <a href=\"https:\/\/stepfwdit.com.au\/\">Step Fwd IT<\/a> delivers services tailored to their clients\u2019 needs that allow them to reach \u2014 and surpass \u2014 their goals. The directors Olivia and Chris Mannering are experts when it comes to providing seamless IT support to their clients. They also know how important employee engagement is to business success. As a family business, the wellbeing of Step Fwd IT\u2019s team is crucial to Olivia and Chris.\n\n\u201cWe pride ourselves on being a family-run business,\u201d explained Olivia. \u201cBecause of that, we want to have a level of engagement with our employees. They\u2019re not just an employee, they\u2019re part of the family. It\u2019s always been very important to me that we\u2019re connected.\u201d As the business grew, Olivia and Chris were starting to reach the limit of their manual and paper-based HR processes. As IT experts themselves, they started looking for a people management platform that would streamline their HR admin and keep their team connected as they continue to grow.\n<h2>HR admin starting to take its toll<\/h2>\nLike with most businesses looking for an HRIS, Step Fwd IT had been relying on manual and paper-based processes for their people management. They were already set up with Xero for payroll, but knew there were improvements to be made on the HR side of things. \u201cEverything was a bit haphazard. When we had new employees starting, everything was printed out, handed back to me and then filed. I have a filing cabinet that\u2019s as tall as I am with all of the new starter info!\u201d\n\nOn top of that, both Olivia and Chris knew that it was time to introduce IT solutions that would support their own business growth. \u201cWe\u2019d gone through considerable growth in the business,\u201d said Olivia. \u201cI introduced 91爆料 to the team leaders towards the end of 2019 and in 2020, it\u2019s really been a lifesaver for both Chris and I from an HR perspective. Not just the program, but the communication and the helpful documentation, procedures, COVIDSafe&#8230; All the stuff that 91爆料 has pushed down the line in terms of policies, information and procedures has been so incredibly helpful. That\u2019s when we really started using 91爆料 and pushing our team to use it.\u201d\n<h2>Practicing what they preach<\/h2>\nStep Fwd IT\u2019s mission is to create IT solutions that streamline business processes. 91爆料 hasn\u2019t taught Olivia or Chris anything that they didn\u2019t already know about employee engagement. But 91爆料\u2019s all-in-one functionality made it so much easier for them to manage.\n\n\u201cWe try to only have a single platform as often as possible \u2014 and not having 7 windows open to do a single task!\u201d Chris explained. \u201cHaving somewhere to put your OKRs was great, but the 1:1 coaching has been invaluable, especially now. It\u2019s been really challenging with everyone remote. 91爆料 gives us a platform to have those conversations and regular cadences on comms and feedback from the staff. Often we would get blindsided if people weren\u2019t happy in the business. We wouldn\u2019t know until it was too late to do anything.\u201d\n<h3>Keeping employee happiness front of mind<\/h3>\nHave one conversation with Olivia and Chris, and it\u2019s clear that they recognise how vital employee engagement is to the success of their business. \u201cIn order for the business to thrive and grow, we all have to be invested,\u201d Olivia explained. \u201cBut we don\u2019t know what we don\u2019t know. Whether it\u2019s personal or job related, you have to tell us. If you don\u2019t tell us, we can\u2019t do anything. We can\u2019t work to better you or better the system.\u201d\n\nStep Fwd IT\u2019s team uses the Employee Happiness Score to communicate how they\u2019re feeling at work. The Happiness Score asks employees to anonymously rate their happiness at work on a scale of 1 from 10. They can also add comments to explain their score further. Employers can then continue the conversation if they need more details or want to identify next steps. Because they remain anonymous, employees feel more comfortable to be honest about their experiences. It\u2019s human nature to steer away from difficult conversations. The Employee Happiness Score circumvents that discomfort.\n\n\u201cIt\u2019s been invaluable for our people,\u201d said Olivia. \u201cWe\u2019re an IT business so there are lots of introverts. It\u2019s a nice way for them to let them know how they\u2019re going, whether it\u2019s positive or negative. I\u2019m not expecting everyone to write a comment on why they\u2019re feeling good. But if they\u2019re below a 4, tell us so we can do something about it.\u201d\n<h2>Happy staff equals happy customers<\/h2>\nEnsuring your team is healthy and well doesn\u2019t just make your business a better place to work; it turns your employees into brand ambassadors. Especially in customer-facing roles, employees who are engaged are happier and more invested in providing the best service to customers. This is one of the reasons that Olivia and Chris wanted to automate employee engagement through 91爆料. They didn\u2019t need to know the \u2018why\u2019 behind employee engagement; they just needed a people management platform that would champion it.\n\n\u201cNew business is typically generated by referrals,\u201d said Olivia. \u201cOne of our key mantras is around having passionate staff and I don\u2019t think you can do that without doing the things that we\u2019re doing. We talk about turning customers into fans, and fans into referrals and we see really good referrals. If our staff love doing what they\u2019re doing, they\u2019ll provide a better level of service.\u201d\n\nBy moving their existing values into 91爆料, Olivia and Chris now have greater visibility over their employees\u2019 happiness at work. Because of that visibility, they\u2019re also making it easier to reward and recognise their employees when they do amazing work. \u201cWe\u2019re doing Shout Outs, Recognitions and now pushing Hero Points. With everyone working remotely, it\u2019s so easy to put the blinkers on and get lost in your own world and the monotony of never leaving your house. Now we\u2019re able to be more aware of what the team is doing.\u201c\n\n\u201cWe used to catch up once a year in a traditional review,\u201d said Chris. \u201cYou\u2019d say \u2018Ok, let\u2019s pull out the folder and see what was done and what wasn\u2019t.\u2019 Having that weekly, fortnightly and monthly catch up gives us much better visibility on how everyone is tracking.\u201d\n<h2>Striving for success despite the times<\/h2>\nOlivia and Chris\u2019s approach to employment is exactly what is needed as we navigate our way through COVID-19 and beyond. Businesses that recognise the value of employee engagement and its impact on overall performance are the ones that succeed. 91爆料\u2019s all-in-one platform gives small businesses like Step Fwd IT the tools they need to engage their team, streamline HR admin and stay compliant \u2014 all without an HR headcount.\n\n\u201cIt\u2019s given us a platform to do things as a young IT company we wouldn\u2019t be able to do without a dedicated HR resource,\u201d Chris explained. \u201cThe team leaders and myself have found it all really useful to manage a team remotely.\u201d\n\n<a href=\"https:\/\/employmenthero.com\/nz\/request-a-demo\/\" target=\"_blank\" rel=\"noopener noreferrer\">If you\u2019re a family-run business that cares about its people and wants to provide them with everything they need to succeed in their role, speak with one of our small business specialists today.\u00a0<\/a>\n<\/div>\n\n<\/div>\n\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--4);margin-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-button request-a-demo__btn\"><a class=\"wp-block-button__link wp-element-button\">Talk to an employment specialist<\/a><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-group case-study__content-author has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-top-color: #e8e7e8;border-top-width: 1px;border-bottom-color: #e8e7e8;border-bottom-width: 1px;padding-top: var(--wp--preset--spacing--6);padding-bottom: var(--wp--preset--spacing--6);\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul data-wp-interactive=\"eh-hosts\" class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-flow\"><li data-host-index=\"0\" data-wp-on--click=\"actions.openDetail\" class=\"wp-block-post post-1937 hosts type-hosts status-publish has-post-thumbnail hentry\">\n\n<div class=\"wp-block-group author-host-container is-nowrap is-layout-flex wp-container-core-group-is-layout-11 wp-block-group-is-layout-flex\" style=\"border-top-left-radius: 60px;border-bottom-left-radius: 60px;\">\n<figure style=\"width:120px;height:120px;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-120x120.png\" class=\"attachment-host_thumbnail size-host_thumbnail wp-post-image\" alt=\"\" style=\"border-radius:60px;height:120px;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-120x120.png 120w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-300x300.png 300w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-150x150.png 150w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-240x240.png 240w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-54x54.png 54w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-108x108.png 108w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-390x390.png 390w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-200x200.png 200w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-400x400.png 400w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-216x216.png 216w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-432x432.png 432w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-112x112.png 112w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-224x224.png 224w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-142x142.png 142w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3-284x284.png 284w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2021\/08\/Mannerings-3.png 480w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/figure>\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-10 wp-block-group-is-layout-flex\">\n<h6 style=\"padding-bottom:var(--wp--preset--spacing--2);\" class=\"wp-block-post-title\">Olivia and Chris Mannering<\/h6>\n<p class=\"has-sm-font-size\" style=\"padding-bottom: var(--wp--preset--spacing--4)\">Directors &#8211; Step Fwd IT<\/p>\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button is-style-link is-style-link--1\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button has-icon__plus\">View Profile<span class=\"wp-block-button__link-icon\" aria-hidden=\"true\"><svg class=\"icon\" width=\"10px\" height=\"11px\" viewBox=\"0 0 10 11\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Combined Shape<\/title> <g id=\"Desktop-extra\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <g id=\"EH---Webinar\" transform=\"translate(-429.000000, -2095.000000)\" fill=\"currentColor\"> <g id=\"Group-11\" transform=\"translate(200.000000, 575.000000)\"> <g id=\"Group-4\" transform=\"translate(1.000000, 1426.500000)\"> <g id=\"Components\/Button\/TextLink\" transform=\"translate(144.000000, 90.000000)\"> <path d=\"M90,4 L90,7.999 L94,8 L94,10 L90,10 L90,14 L88,14 L88,10 L84,10 L84,8 L88,8 L88,4 L90,4 Z\" id=\"Combined-Shape\"><\/path><\/g><\/g><\/g><\/g><\/g><\/svg><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-search-tag has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Step FWD IT New Zealand streamlines HR and payroll with 91爆料, reducing manual administration and supporting a growing services team.<\/p>\n","protected":false},"featured_media":3429,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"exclude_from_algolia":false,"reading_time":"5 min read","display_reading_time":false,"footnotes":""},"resource-type":[81],"topic":[92,91,90,97,111],"industry":[],"search-tags":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"class_list":["post-23307","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","resource-type-case-study","topic-benefits-and-wellness","topic-culture-performance","topic-leadership-and-management","topic-people-and-culture","topic-personal-wellbeing"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/23307","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":1,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/23307\/revisions"}],"predecessor-version":[{"id":53661,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/case-studies\/23307\/revisions\/53661"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media\/3429"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media?parent=23307"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/resource-type?post=23307"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/topic?post=23307"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/industry?post=23307"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/search-tags?post=23307"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/audience?post=23307"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/business-size?post=23307"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/product-tag?post=23307"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/funnel-stage?post=23307"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/region?post=23307"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/pain-point?post=23307"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/persona?post=23307"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}