{"id":56343,"date":"2026-04-07T00:30:53","date_gmt":"2026-04-07T00:30:53","guid":{"rendered":"https:\/\/employmenthero.com\/nz\/?post_type=legals&p=56343"},"modified":"2026-05-06T04:38:54","modified_gmt":"2026-05-06T04:38:54","slug":"digital-onboarding-services","status":"publish","type":"legals","link":"https:\/\/employmenthero.com\/nz\/legals\/digital-onboarding-services\/","title":{"rendered":"Digital Onboarding Services – Pacific"},"content":{"rendered":"\n
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Digital Onboarding Services – Pacific<\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Contents<\/p>\n\n\n\n

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Digital Onboarding Services – Pacific<\/a><\/p>\n<\/div>\n<\/div>\n\n\n\n

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The terms and scope of services below govern the provision of the Digital Onboarding Services by 91爆料 Pty Ltd, its relevant affiliate, or its trusted Partners, and apply in conjunction with the 91爆料 Platform Terms and Conditions<\/a> and any other applicable terms or policies.<\/p>\n\n\n\n

Our Implementation Services powered by AI<\/h6>\n\n\n\n

You acknowledge that in performing the Implementation Services, we may process Personal Data, including Special Category or Sensitive Personal Data provided for implementation purposes, using AI-assisted tooling and third-party subprocessors as identified in our Subprocessor List<\/a>, and by providing such data for implementation, you consent to that processing.<\/p>\n\n\n\n

Digital Onboarding Implementation Services<\/strong><\/h3>\n\n\n\n
Scope of Services<\/strong><\/th><\/th><\/tr><\/thead>
Max Term<\/td>90 days<\/td><\/tr>
In-scope services<\/td>\u2022 Self-Led Setup:<\/strong> Access to the in-platform checklist providing step-by-step instructions to launch your platform and initiate payroll services.

\u2022 Access to EH Herobot support for assistance and queries

\u2022 Access to Help Centre for additional guides and pre-recorded videos for setup.

\u2022 Guidance for one (1)<\/strong> parallel payroll test run to validate system accuracy prior to “Go Live.”

\u2022 Pre-recorded training video on Managed Payroll process
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Out-of-scope services<\/td>\u2022 Configuration: <\/strong> This is a self-led implementation; 91爆料 will not configure settings, data, or rules within the platform on your behalf.

Dedicated Consultant or Project Manager <\/strong>

Inhouse platform training sessions<\/strong>

\u2022 Data extraction and cleaning <\/strong>– The Customer is responsible for the extraction of data from legacy systems and the ‘cleaning’ of such data prior to import. 91爆料 is not responsible for errors resulting from incorrect data.

* Advice on legislation or award interpretation<\/strong> – We do not<\/strong> provide legal advice, tax advice, or interpretation of legislation\/awards. For assistance with these queries, please contact the HR Advisory team (available only if included in your subscription), alternatively contact the government body related to your enquiry for advice.  (example ATO, IRD, Fairwork Australia or Employment New Zealand)

Please note that Any service not explicitly listed as “In-Scope” is considered Out-of-Scope.
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Additional Fees<\/td>Additional costs may apply if:<\/strong>

Out-of-Scope Requests: <\/strong>Any requested configuration or additional testing beyond the one included parallel run, will be charged at AUD $280 + GST per hour. We reserve the right to determine and agree if these services can be provided.

Term Extensions:<\/strong> Services required beyond the 90-day Max Term due to your business changes, conduct or fault are charged at AUD $280 + GST per hour<\/strong>.

Late Changes:<\/strong> Any request by you to reschedule or delay a confirmed \u201cGo Live\u201d date must be submitted in writing. If such a request is made within five (5) business days<\/strong> of the scheduled date, you may be liable for a Late Change Fee<\/strong> of up to AUD $280.00 + GST<\/strong>. 
Why: <\/strong>These fees account for the necessary rework of implementation workflows, lost resource capacity, and the repetition of critical compliance checks and audits performed in anticipation of the initial live pay run

The Late Change Fee will be invoiced immediately upon the confirmation of the new Go-Live date and must be settled prior to the commencement of the first live pay run.
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Your obligations <\/td>Data & Setup: <\/strong>You are responsible for completing all items within the in-platform checklist and inputting all data required data for the “Go Live” transition within the Max Term.

The 10-Day Gate :<\/strong> All setup requirements must be complete exactly 10 days prior to your confirmed
live pay run date. This allows time for us to ensure you are compliant and ready for launch.

Active engagement: <\/strong>You must remain consistently responsive and actively engaged throughout the implementation phase to ensure the 90-day onboarding timeline is achieved.

Technical Proficiency: <\/strong>You must ensure that all staff members assigned to the setup possess a high level of digital literacy<\/strong>. This includes, but is not limited to, the ability to:

\u2022 Independently navigate SaaS (Software as a Service) environments.
\u2022 Manage and execute complex data exports\/imports.
\u2022 Validate platform configurations for accuracy and data integrity.

Entity &  Account disclosure: <\/strong>You must proactively notify the Digital Onboarding Team if your organisation involves multiple entities<\/strong> or requires more than one payroll account<\/strong>. Failure to disclose this early may result in structural delays or the need for platform reconfiguration.

Consequences of Non-Compliance: Delays resulting from a lack of engagement, insufficient technical proficiency, or late disclosure of account structures may impact the scheduled Go-Live date and potentially incur the Additional Fees outlined above<\/strong>

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Digital Onboarding Services – Pacific Contents Digital Onboarding Services – Pacific The terms and scope of services below govern the provision of the Digital Onboarding Services by 91爆料 Pty Ltd, its relevant affiliate, or its trusted Partners, and apply in conjunction with the 91爆料 Platform Terms and Conditions and any other applicable terms or policies. […]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","class_list":["post-56343","legals","type-legals","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/legals\/56343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/legals"}],"about":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/types\/legals"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media?parent=56343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}