{"id":39640,"date":"2025-02-26T07:15:12","date_gmt":"2025-02-26T07:15:12","guid":{"rendered":"https:\/\/employmenthero.com\/nz\/support\/"},"modified":"2025-08-27T06:36:50","modified_gmt":"2025-08-27T06:36:50","slug":"support","status":"publish","type":"page","link":"https:\/\/employmenthero.com\/nz\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n
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Support<\/h1>\n\n\n\n

Help Desk, Hero Academy, FAQs, guides and technical documentation<\/p>\n<\/div>\n\n\n\n

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How can we support you?<\/h2>\n\n\n\n
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Help Centre<\/h3>\n\n\n\n

Get started with our products and access the latest release notes<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Explore Help Centre<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Have a question?<\/h3>\n\n\n\n

Our virtual assistant is here to answer your support questions<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Chat now<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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FAQs<\/h3>\n\n\n\n

Answers to our most common questions<\/p>\n<\/div>\n<\/div>\n\n\n\n

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View FAQs<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Platform Status<\/h3>\n\n\n\n

Experiencing an outage?
See the live status of our platforms<\/p>\n\n\n\n

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View Status Now<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Guides, Documentation and Learning<\/h2>\n<\/div>\n\n\n\n
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HR Platform Guides<\/h3>\n\n\n\n

How-to guides and technical step-by-steps for all things HR<\/p>\n\n\n\n

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View Guides and Documentation<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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Payroll Guides<\/h3>\n\n\n\n

How-to guides and technical step-by-steps for all things Payroll<\/p>\n\n\n\n

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View Guides and Documentation<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n
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On-Demand Video Learning<\/h3>\n\n\n\n

Access our videos for in-depth training on maximising the benefits of 91±¬ΑΟ.<\/p>\n\n\n\n

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View Guides and Documentation<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n
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Implementation<\/h2>\n\n\n\n
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Guided HR
Implementation<\/p>\n<\/div><\/a>\n\n\n\n

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Managed HR
Implementation<\/p>\n<\/div><\/a>\n\n\n\n

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Guided Payroll
Implementation<\/p>\n<\/div><\/a>\n\n\n\n

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Managed Payroll
Implementation<\/p>\n<\/div><\/a>\n<\/div>\n<\/div>\n\n\n\n

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Find all the support you need<\/h2>\n\n\n\n

Explore the ways we support you.<\/p>\n\n\n\n

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Visit our Help Centre<\/a><\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n
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Looking for HR or Payroll management advice?<\/h3>\n<\/div>\n\n\n\n

Our support team is here to help you with your technical platform issues, but if you need more general HR or payroll advice, why not check out our advisory lines?<\/p>\n\n\n\n

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Learn more<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Support Help Desk, Hero Academy, FAQs, guides and technical documentation How can we support you? Help Centre Get started with our products and access the latest release notes Have a question? Our virtual assistant is here to answer your support questions FAQs Answers to our most common questions Platform Status Experiencing an outage?See the live […]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","footnotes":""},"class_list":["post-39640","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/pages\/39640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/comments?post=39640"}],"version-history":[{"count":1,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/pages\/39640\/revisions"}],"predecessor-version":[{"id":49252,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/pages\/39640\/revisions\/49252"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media?parent=39640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}