{"id":50717,"date":"2025-09-11T07:52:10","date_gmt":"2025-09-11T07:52:10","guid":{"rendered":"https:\/\/employmenthero.com\/nz\/?post_type=resources&#038;p=50717"},"modified":"2025-10-03T01:49:33","modified_gmt":"2025-10-03T01:49:33","slug":"it-support-job-description","status":"publish","type":"resources","link":"https:\/\/employmenthero.com\/nz\/resources\/it-support-job-description\/","title":{"rendered":"IT Support Specialist job description: Duties, skills and responsibilities"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull resource-sticky-downloadable-template has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull blog-template-header has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:.4em;\" class=\"blog-template-breadcrumb wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li class=\"breadcrumb-item breadcrumb-item--current breadcrumb-item--home\"><span class=\"breadcrumb-item-name\">Home<\/span><\/li><\/ol><\/nav><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"BreadcrumbList\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"name\":\"Home\",\"@id\":\"https:\\\/\\\/employmenthero.com\\\/nz\\\/\"}}]}<\/script><\/div>\n\n\n<div class=\"wp-block-group blog-template-tags-row is-content-justification-space-between is-nowrap is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\" style=\"padding-bottom:var(--wp--preset--spacing--9)\">\n<div class=\"wp-block-group blog-template-tags is-layout-flex wp-container-core-group-is-layout-1 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/04\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/templates\/\" rel=\"tag\">Templates<\/a><\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-group social-icons-mobile is-vertical is-layout-flex wp-container-core-group-is-layout-3 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-2 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--2);margin-bottom:var(--wp--preset--spacing--2)\"><div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"facebook\" data-social-type=\"facebook\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"24px\" height=\"24px\" viewBox=\"0 0 20 20\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Group<\/title> <path d=\"M14.4446 6.47609H11.4173V4.40033C11.4173 3.62078 11.9115 3.43904 12.2596 3.43904C12.6068 3.43904 14.3958 3.43904 14.3958 3.43904V0.0120058L11.4537 0C8.18772 0 7.44447 2.55599 7.44447 4.19168V6.47609H5.55566V10.0075H7.44447C7.44447 14.5394 7.44447 20 7.44447 20H11.4173C11.4173 20 11.4173 14.4856 11.4173 10.0075H14.0981L14.4446 6.47609Z\"><\/path><\/svg> \n    <\/span>\n    <\/div>\n\n<div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"twitter\" data-social-type=\"twitter\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"17\" height=\"18\" viewBox=\"0 0 17 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2187_1527)\"> <path d=\"M6.88269 10.3821L0.554058 18H2.05374L7.54889 11.3855L11.9379 18H17L10.363 7.99774L17 0.00924304H15.5002L9.69721 6.99436L5.06215 0.00924304H-5.51343e-07L6.88306 10.3821H6.88269ZM8.93683 7.90961L9.60929 8.90561L14.9598 16.8309H12.6563L8.33833 10.4349L7.66587 9.43894L2.05303 1.12518H4.35659L8.93683 7.90923V7.90961Z\" fill=\"currentColor\"><\/path> <\/g> <defs> <clipPath id=\"clip0_2187_1527\"> <rect width=\"17\" height=\"18\" fill=\"white\" transform=\"matrix(-1 0 0 -1 17 18)\"><\/rect> <\/clipPath> <\/defs> <\/svg> \n    <\/span>\n    <\/div>\n\n<div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"linkedin\" data-social-type=\"linkedin\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"17px\" height=\"16px\" viewBox=\"0 0 17 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Shape<\/title> <g id=\"Symbols\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <g id=\"Icons\/Social\" transform=\"translate(-74.000000, -2.000000)\" fill=\"#000000\" fill-rule=\"nonzero\"> <path d=\"M74.2155762,7.20409322 L77.8588786,7.20409322 L77.8588786,18 L74.2155762,18 L74.2155762,7.20409322 Z M76.0616143,2 C74.8146643,2 74,2.80609002 74,3.86411056 C74,4.90036967 74.7908238,5.72989508 76.0139333,5.72989508 L76.0371667,5.72989508 C77.3079571,5.72989508 78.0993476,4.90032981 78.0993476,3.86411056 C78.0755071,2.80609002 77.3079976,2 76.0616143,2 Z M86.8041976,6.95048874 C84.8702857,6.95048874 84.0038929,7.99790755 83.5205667,8.73245583 L83.5205667,7.20409322 L79.8761714,7.20409322 C79.924419,8.21687707 79.8761714,18 79.8761714,18 L83.5205667,18 L83.5205667,11.9708054 C83.5205667,11.6478911 83.5444071,11.3261725 83.6402952,11.0948476 C83.9041595,10.4502147 84.5037738,9.78266458 85.5095667,9.78266458 C86.8291714,9.78266458 87.3561714,10.773129 87.3561714,12.2237722 L87.3561714,18 L91,18 L91,11.8093881 C91,8.49339883 89.2027762,6.95048874 86.8041976,6.95048874 Z\" id=\"Shape\"><\/path> <\/g> <\/g> <\/svg> \n    <\/span>\n    <\/div>\n\n<div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"link\" data-social-type=\"copy\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"18\" height=\"19\" viewBox=\"0 0 18 19\" fill-rule=\"evenodd\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path transform=\"translate(6.640285, 0)\" d=\"M9.6365839,1.06427739 L9.6365839,1.06407143 C7.63313006,-0.581342526 4.71799441,-0.287025772 3.06469376,1.72767436 L1.68152847,3.42787366 C1.2637913,3.94153775 1.3305731,4.70585509 1.8305341,5.13486964 C2.33069565,5.56409016 3.0749216,5.4955055 3.49265877,4.98184141 L4.8760246,3.28143615 C5.71089731,2.25863908 7.1949372,2.1243532 8.19104884,2.98176443 C8.20769415,2.99597567 8.22413891,3.01059882 8.24038313,3.02522198 C9.18174573,3.92361924 9.26838157,5.42383144 8.43691815,6.43015171 L5.5610895,9.96627791 L5.53461744,9.99634806 C5.38079871,10.1792405 5.20090901,10.3370058 5.00076417,10.4640831 C4.04676718,11.0718709 2.80719278,10.901748 2.04211006,10.0579301 C1.59709864,9.56877523 0.850065046,9.54303024 0.374169553,10.0002613 C-0.100522665,10.4562566 -0.127195273,11.2205739 0.315008503,11.7099348 C1.3991598,12.9045024 2.99670869,13.4575049 4.56377459,13.1800768 C4.80503134,13.1364133 5.04287882,13.0742134 5.27470991,12.9934771 C6.09434113,12.7094584 6.82152068,12.1980598 7.37542854,11.5155086 L10.2440375,7.98947441 C11.0680808,6.96832503 11.4617524,5.65182909 11.3372134,4.33183184 C11.2235039,3.05137889 10.6100339,1.87267016 9.6365839,1.06427739\" fill=\"currentColor\"\/><path transform=\"translate(0, 5.762765)\" d=\"M7.78481199,8.39527139 L6.54864687,9.91484383 C5.73222439,10.9339336 4.27946967,11.1129128 3.25127068,10.3214088 C2.2300908,9.49612727 2.05361038,7.97696676 2.85719793,6.92821874 C2.87083505,6.91050619 2.88447217,6.89299959 2.89851039,6.87569896 L5.82387388,3.27984437 L5.84553284,3.25492322 C5.99915102,3.07203079 6.17924127,2.91447144 6.37938611,2.78739415 C7.23972815,2.23645131 8.34754387,2.31595185 9.12506044,2.98449782 C9.2157072,3.06235067 9.30073868,3.14700021 9.37915214,3.23782854 C9.60657122,3.50207514 9.93486491,3.6513961 10.2784001,3.64665902 C10.6175233,3.64171598 10.9377951,3.48498047 11.155588,3.21764447 L11.1696262,3.20034383 C11.5426416,2.74620216 11.5342187,2.07930388 11.1497722,1.63546021 C9.42768425,-0.367088286 6.45118155,-0.55698335 4.50107292,1.21159465 C4.32298813,1.37306725 4.15713665,1.54813319 4.00472174,1.73555674 L1.08738009,5.32173121 C-0.548874157,7.35084854 -0.312430505,10.3492133 1.62043117,12.0813364 C2.56821124,12.921447 3.80678291,13.3317192 5.05377751,13.2188532 C5.20097822,13.2064956 5.34697566,13.1875473 5.49176982,13.1613904 C6.61362375,12.9593437 7.63039162,12.3585585 8.36398864,11.4636626 L9.59594229,9.94923914 C10.0136795,9.43578101 9.94709821,8.67146367 9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" fill=\"currentColor\"\/><\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group post-title-mobile has-global-padding is-layout-constrained wp-container-core-group-is-layout-6 wp-block-group-is-layout-constrained\"><h2 class=\"blog-template-title wp-block-post-title\">IT Support Specialist job description: Duties, skills and responsibilities<\/h2>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-5 wp-block-group-is-layout-flex\">\n<p class=\"has-sm-font-size\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2025-09-11T07:52:10+00:00\">11 Sep 2025<\/time><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns content-flex is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<div class=\"wp-block-group sticky-downloadable-title has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-10 wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--24)\"><h1 class=\"blog-template-title wp-block-post-title\">IT Support Specialist job description: Duties, skills and responsibilities<\/h1>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9 wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2025-09-11T07:52:10+00:00\">Sep 11, 2025<\/time><\/div>\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">2 min read<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group content-wrapper content-single-content has-global-padding is-layout-constrained wp-container-core-group-is-layout-16 wp-block-group-is-layout-constrained\">\n<p class=\"has-paragraph-2-m-font-size\">IT support professionals ensure smooth technology operations, making them essential for any organisation. From troubleshooting to maintaining systems, they keep businesses running efficiently in a digital world.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">If you&#8217;re seeking to hire skilled IT support, this comprehensive guide will help you craft a job description that captures the key responsibilities and attracts the right candidates.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"https:\/\/employmenthero.com\/nz\/find-staff-now\/\" target=\"_blank\" rel=\"noreferrer noopener\">Find staff now<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">IT Support job duties and responsibilities<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">IT support roles focus on solving technology-related challenges, assisting users, and maintaining systems.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"384\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/IT-Support-2-e1757575922160.webp\" alt=\"A person wearing a headset is working on a laptop at a desk.\" class=\"wp-image-50723\"\/><\/figure>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Here\u2019s a list of typical duties and responsibilities that IT support professionals focus on:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list has-paragraph-2-m-font-size\">\n<li><strong>Technical troubleshooting:&nbsp;<\/strong>\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Diagnose and resolve hardware, software, and network issues efficiently.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Support end-users with IT problems through remote or on-site assistance.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Document issues, solutions, and recurring problems to inform future fixes.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>System maintenance&nbsp;<\/strong>\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Ensure systems, devices, and networks are up-to-date and performing optimally.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Perform regular checks to identify vulnerabilities or potential downtime risks.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Manage backups and recovery processes to safeguard critical company data.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>User assistance and training&nbsp;<\/strong>\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Assist employees with technical setups, such as user accounts and software installations.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Offer training to improve employee proficiency with IT systems.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Develop guides and FAQs for common IT tasks and troubleshooting.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Compliance and security&nbsp;<\/strong>\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Monitor system security to prevent unauthorised access, breaches or malware attacks.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Enforce user access protocols and conduct compliance checks to meet company policies.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Update antivirus software and provide cybersecurity training to employees.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>IT inventory management&nbsp;<\/strong>\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Track and manage IT hardware and software resources.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Coordinate procurement for new equipment and licenses as needed.<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Maintain asset records for organisational accountability and audits.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">A strong IT support professional acts as a bridge between technology and its users, ensuring seamless functionality across the business.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><em>Concerned about an influx of applications? <\/em><a href=\"https:\/\/employmenthero.com\/nz\/solutions\/recruitment-software\/\"><em>91爆料\u2019s recruitment software<\/em><\/a><em> is designed to help Small-to-Medium Enterprises manage the entire process.&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What should be included in an IT support job description?<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">When writing an IT support job description, include sections that provide clarity on the role and its expectations. The following are suggested inclusions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Overview<\/strong>: Summarise the importance of IT support&#8217;s role in business continuity.<\/li>\n\n\n\n<li><strong>Responsibilities<\/strong>: List daily tasks, long-term objectives, and specific role expectations.<\/li>\n\n\n\n<li><strong>Skills<\/strong>: Detail both technical and interpersonal abilities essential to the role.<\/li>\n\n\n\n<li><strong>Qualifications<\/strong>: Include certifications, educational levels, and experience requirements.<\/li>\n\n\n\n<li><strong>Work environment<\/strong>: Specify remote, in-office, or hybrid options and set expectations for after-hours support.<\/li>\n\n\n\n<li><strong>Call-to-action (CTA)<\/strong>: Encourage applications with a strong closing line.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">By crafting a clear, informative job description, you\u2019ll attract IT professionals whose skills align with your organisation\u2019s needs.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Example job description<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><em>We are looking for an experienced <\/em><strong><em>IT Support Specialist<\/em><\/strong><em> to manage our organisation&#8217;s technology needs. This role focuses on resolving technical challenges, maintaining key systems, and ensuring seamless daily operations.<\/em><\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><strong><em>Key responsibilities<\/em><\/strong><em>:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list has-paragraph-2-m-font-size\">\n<li><em>Assist users by resolving hardware, software, and system issues promptly.<\/em><\/li>\n\n\n\n<li><em>Set up, manage and maintain IT systems and equipment.<\/em><\/li>\n\n\n\n<li><em>Identify trends in recurring issues and proactively provide solutions.<\/em><\/li>\n\n\n\n<li><em>Ensure compliance with cybersecurity protocols and company policies.<\/em><\/li>\n\n\n\n<li><em>Collaborate with IT teams to improve system efficiency and performance.<\/em><\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><strong><em>Required skills<\/em><\/strong><em>:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list has-paragraph-2-m-font-size\">\n<li><em>Strong knowledge of operating systems (Windows, macOS) and common software tools.<\/em><\/li>\n\n\n\n<li><em>Proficient with networking concepts, such as LAN\/WAN, TCP\/IP.<\/em><\/li>\n\n\n\n<li><em>Excellent troubleshooting and problem-solving abilities.<\/em><\/li>\n\n\n\n<li><em>Positive communication skills to effectively interact with non-technical users.<\/em><\/li>\n\n\n\n<li><em>Familiarity with ITSM tools like ServiceNow or Zendesk is a plus.<\/em><\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><strong><em>Work environment<\/em><\/strong><em>:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list has-paragraph-2-m-font-size\">\n<li><em>Full-time, hybrid work balance with occasional on-site support for urgent needs.<\/em><\/li>\n\n\n\n<li><em>A dynamic team environment with a focus on professional development and growth.<\/em><\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><em>If you are a proactive problem-solver who thrives on technological challenges, we\u2019d like to hear from you!<\/em><em>.<\/em><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"384\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/IT-Support-1-e1757575702941.webp\" alt=\"Two people wearing headsets are working on laptops during a support or conference call.\" class=\"wp-image-50720\"\/><\/figure>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"#form\">Download the customisable template<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What is the best way to screen candidates?<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Recruiting IT support professionals involves evaluating a combination of technical proficiency and communication skills. Follow these steps for effective screening:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Resume assessment<\/strong>: Look for hands-on experience with resolving hardware and software issues. Consider certifications like CompTIA A+, ITIL Foundation, or Microsoft Certified Professional.<\/li>\n\n\n\n<li><strong>Technical tasks<\/strong>: Present candidates with diagnostics scenarios to test their troubleshooting capabilities. Evaluate their familiarity with remote support tools and system installations.<\/li>\n\n\n\n<li><strong>Interviews<\/strong>: Ask how they have managed complex technical challenges in past roles. Explore their ability to explain IT solutions to non-technical team members.<\/li>\n\n\n\n<li><strong>Soft skill evaluation: <\/strong>Assess their responsiveness, teamwork, and ability to remain composed in high-pressure situations.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><em>With 91爆料\u2019s <\/em><a href=\"https:\/\/employmenthero.com\/nz\/products\/smartmatch\/\"><em>recruitment tools<\/em><\/a><em>, you can easily identify top candidates by automating much of the evaluation process.<\/em><em>ct.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-left has-xx-large-font-size\">91爆料 gives you a talent pool with millions of active job-seekers, ready and waiting to work \u2013&nbsp;without the need for any job ads<\/h2>\n\n\n\n<div class=\"wp-block-group alignfull eh-features has-primary-lighter-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-group custom-img-size has-global-padding is-layout-constrained wp-container-core-group-is-layout-14 wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group has-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-11 wp-block-group-is-layout-constrained\" style=\"border-color:#e4e4e7;border-width:1px;border-radius:20px;padding-top:var(--wp--preset--spacing--6);padding-right:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--6);padding-left:var(--wp--preset--spacing--6)\">\n<figure class=\"wp-block-image size-large is-resized\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--6)\"><img decoding=\"async\" src=\"https:\/\/employmenthero.com\/wp-content\/uploads\/2025\/05\/feature-col3-01.webp\" alt=\"Yellow lightning bolt sticker\" style=\"object-fit:cover;width:74px;height:74px\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-heading-5-s-font-size\">Instant matches, no waiting<\/h3>\n\n\n\n<p class=\"has-paragraph-3-s-font-size\" style=\"margin-top:var(--wp--preset--spacing--2)\">Skip the job ads. Every role gets a live shortlist of quality candidates, instantly matched from a network of over 1 million active job-seekers.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-12 wp-block-group-is-layout-constrained\" style=\"border-color:#e4e4e7;border-width:1px;border-radius:20px;padding-top:var(--wp--preset--spacing--6);padding-right:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--6);padding-left:var(--wp--preset--spacing--6)\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--6)\"><img loading=\"lazy\" decoding=\"async\" width=\"284\" height=\"284\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1.png\" alt=\"\" class=\"wp-image-50536\" style=\"object-fit:cover;width:74px;height:74px\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1.png 284w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-150x150.png 150w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-120x120.png 120w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-240x240.png 240w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-54x54.png 54w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-108x108.png 108w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-200x200.png 200w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-216x216.png 216w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-112x112.png 112w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-224x224.png 224w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Rocket@284x284-1-142x142.png 142w\" sizes=\"auto, (max-width: 284px) 100vw, 284px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-heading-5-s-font-size\">Cut costs, hire smarter<\/h3>\n\n\n\n<p class=\"has-paragraph-3-s-font-size\" style=\"margin-top:var(--wp--preset--spacing--2)\">Reduce recruitment spend and time-to-hire by up to two weeks. With candidates built in, there\u2019s no need for costly ads or long delays.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-border-color has-global-padding is-layout-constrained wp-container-core-group-is-layout-13 wp-block-group-is-layout-constrained\" style=\"border-color:#e4e4e7;border-width:1px;border-radius:20px;padding-top:var(--wp--preset--spacing--6);padding-right:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--6);padding-left:var(--wp--preset--spacing--6)\">\n<figure class=\"wp-block-image size-full is-resized\" style=\"margin-top:var(--wp--preset--spacing--0);margin-bottom:var(--wp--preset--spacing--6)\"><img loading=\"lazy\" decoding=\"async\" width=\"284\" height=\"284\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284.png\" alt=\"\" class=\"wp-image-50537\" style=\"object-fit:cover;width:74px;height:74px\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284.png 284w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-150x150.png 150w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-120x120.png 120w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-240x240.png 240w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-54x54.png 54w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-108x108.png 108w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-200x200.png 200w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-216x216.png 216w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-112x112.png 112w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-224x224.png 224w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/Handshake@284x284-142x142.png 142w\" sizes=\"auto, (max-width: 284px) 100vw, 284px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-heading-5-s-font-size\">From sourcing to onboarding<\/h3>\n\n\n\n<p class=\"has-paragraph-3-s-font-size\" style=\"margin-top:var(--wp--preset--spacing--2)\">SmartMatch handles the entire hiring journey: sourcing, shortlisting, and onboarding. That\u2019s time back to focus on growing your team.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-3 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--3\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"https:\/\/employmenthero.com\/nz\/find-staff-now\/\" target=\"_blank\" rel=\"noreferrer noopener\">Skip the job description<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">What skills should an IT Support Specialist have?<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Success as a Business Development Manager comes from combining strategic tA dependable IT support professional must demonstrate expertise, adaptability, and user-focused communication. Essential skills include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Technical troubleshooting<\/strong>: Resolve complex issues related to software and hardware systems proactively.<\/li>\n\n\n\n<li><strong>Strong communication<\/strong>: Simplify technical jargon to help non-IT staff understand processes.<\/li>\n\n\n\n<li><strong>Time management<\/strong>: Multi-task effectively and prioritise tasks during high-pressure situations.<\/li>\n\n\n\n<li><strong>Soft skills: <\/strong>Patience and empathy when working with users. Problem-solving under pressure during critical system failures. Collaboration with teams to understand larger organisational needs effectively.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"683\" height=\"384\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/09\/IT-Support-3-e1757576624829.webp\" alt=\"Man looking deep in thought\" class=\"wp-image-50726\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What qualifications should an IT Support Specialist have?<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">While qualifications vary, key requirements for the role often include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Education<\/strong>: An IT-related degree or equivalent professional experience.<\/li>\n\n\n\n<li><strong>Certifications<\/strong>: Certifications such as CompTIA A+, ITIL Certification, or Cisco&#8217;s CCNA are highly desirable.<\/li>\n\n\n\n<li><strong>Experience<\/strong>: 2\u20134 years in a technical support role.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Defining clear expectations helps target candidates who meet your organisational standards.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><em>Found a candidate and ready to make an offer? Download our <\/em><a href=\"https:\/\/employmenthero.com\/nz\/resources\/employment-offer-letter-email-template\/\"><em>Employment Offer Letter Template<\/em><\/a><em> to streamline the process.<\/em><\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-4 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-outline is-style-outline--4\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"https:\/\/employmenthero.com\/nz\/find-staff-now\/\" target=\"_blank\" rel=\"noreferrer noopener\">Hire local IT Support Specialists<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><a href=\"https:\/\/employmenthero.com\/nz\/find-staff-now\/\"><\/a>Hire fast. Hire right. All in one place with 91爆料<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">For small businesses, hiring can feel like a full-time job on top of everything else. Sorting through irrelevant applications. Chasing down resumes. Coordinating interviews across packed calendars. When the right person finally comes along, you need to be ready. The best candidates aren\u2019t on the market for long, and drawn-out processes can mean missing out altogether.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">That\u2019s why it pays to have an <a href=\"https:\/\/employmenthero.com\/nz\/\">all-in-one Employment Operating System<\/a> do the heavy lifting. With 91爆料 you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Attract better candidates. <\/strong>Get your role in front of the right people \u2013 even if they\u2019re not actively looking \u2013 with smart tools that go beyond traditional job boards.<\/li>\n\n\n\n<li><strong>Cut down on manual work.<\/strong> Automate job ads, track applicants in one place, and use built-in tools to shortlist efficiently.<\/li>\n\n\n\n<li><strong>Keep things moving. <\/strong>With structured scorecards and a clear hiring workflow, your team can make confident decisions, fast.<\/li>\n\n\n\n<li><strong>Set new hires up for success.<\/strong> Digital contracts and tailored onboarding workflows help new team members hit the ground running.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">It\u2019s not about adding more steps \u2013 it\u2019s about simplifying the right ones, so you can make better hires, faster.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Whether you\u2019re hiring your first employee or growing your team, 91爆料\u2019s all-in-one Employment Operating System helps you focus on what matters: finding great people and getting them through the door.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-5 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/employmenthero.com\/nz\/request-a-demo\/\">Request a demo<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-employmentherocom2025-faq eh-faq eh-faq__bg-light\"><div class=\"eh-faq__container\"><div class=\"eh-faq__header\"><h2 class=\"eh-faq__title\">Frequently asked questions about IT Support roles<\/h2><p class=\"eh-faq__subtitle\"><\/p><\/div><div class=\"eh-faq__content\">\n<div class=\"wp-block-employmentherocom2025-simple-accordion eh-simple-accordion\"><input type=\"checkbox\" id=\"accordion-1757564959403\" class=\"eh-simple-accordion__checkbox\"\/><label for=\"accordion-1757564959403\" class=\"eh-simple-accordion__header\"><h3 class=\"eh-simple-accordion__title\">What does an IT Support Specialist do daily?<\/h3><span class=\"eh-simple-accordion__icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10.3966 3.60341C10.3966 2.71788 11.1145 2 12 2C12.8855 2 13.6034 2.71788 13.6034 3.60341V10.3966H20.3966C21.2822 10.3966 22 11.1145 22 12C22 12.8856 21.2822 13.6034 20.3966 13.6034H13.6034V20.3966C13.6034 21.2822 12.8855 22 12 22C11.1145 22 10.3966 21.2822 10.3966 20.3966V13.6034H3.6034C2.71786 13.6034 2 12.8856 2 12C2 11.1145 2.71786 10.3966 3.6034 10.3966H10.3966V3.60341Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/label><div class=\"eh-simple-accordion__content\"><div class=\"eh-simple-accordion__inner\">\n<p>They resolve user issues, maintain systems, manage IT equipment and improve cybersecurity.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-employmentherocom2025-simple-accordion eh-simple-accordion\"><input type=\"checkbox\" id=\"accordion-1757564959413\" class=\"eh-simple-accordion__checkbox\"\/><label for=\"accordion-1757564959413\" class=\"eh-simple-accordion__header\"><h3 class=\"eh-simple-accordion__title\">How do I attract experienced IT professionals for my open role?<\/h3><span class=\"eh-simple-accordion__icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10.3966 3.60341C10.3966 2.71788 11.1145 2 12 2C12.8855 2 13.6034 2.71788 13.6034 3.60341V10.3966H20.3966C21.2822 10.3966 22 11.1145 22 12C22 12.8856 21.2822 13.6034 20.3966 13.6034H13.6034V20.3966C13.6034 21.2822 12.8855 22 12 22C11.1145 22 10.3966 21.2822 10.3966 20.3966V13.6034H3.6034C2.71786 13.6034 2 12.8856 2 12C2 11.1145 2.71786 10.3966 3.6034 10.3966H10.3966V3.60341Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/label><div class=\"eh-simple-accordion__content\"><div class=\"eh-simple-accordion__inner\">\n<p>Offer opportunities for certifications, showcase cutting-edge tech usage and ensure a supportive environment.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\/\/schema.org\/\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"What does an IT Support Specialist do daily?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>They resolve user issues, maintain systems, manage IT equipment and improve cybersecurity.<\/p>\"\n            }\n        },\n        {\n            \"@type\": \"Question\",\n            \"name\": \"How do I attract experienced IT professionals for my open role?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"<p>Offer opportunities for certifications, showcase cutting-edge tech usage and ensure a supportive environment.<\/p>\"\n            }\n        }\n    ]\n}<\/script>\n\n\n<style>\r\n.eh-faq__container {flex-direction:column!important;}\r\n@media screen and (min-width: 1441px) {\r\n    .eh-faq__content {\r\n       max-width: 904px!important;\r\n        min-width: 715px!important;\r\n    }\r\n}\r\n.eh-faq {padding:0px 0px 24px 0px!important;}\r\n<\/style>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column form-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"form\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"form\" class=\"wp-block-group form-v2-violet-box-shadow-pattern is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-employmentherocom2025-marketo-form-v2 is-layout-flow wp-block-marketo-form-v2-is-layout-flow\">\n                                                            <section class=\"eh_marketo_form-title-section eh_marketo_form-title-section--small\" aria-labelledby=\"marketo-form-title\">\n        <div class=\"eh_marketo_form-title-container\">\n                                        <h2 id=\"marketo-form-title\" class=\"eh_marketo_form-title\">Register for the Template. <\/h2>\n                    <\/div>\n            <\/section>\n                            <div class=\"eh_marketo_form-container_v2\" data-marketo-form=\"{&quot;is_multi_steps&quot;:false,&quot;form_data&quot;:[{&quot;base_url&quot;:&quot;\/\/hr.employmenthero.io&quot;,&quot;munchkin_id&quot;:&quot;387-SZZ-170&quot;,&quot;form_id&quot;:&quot;1737&quot;,&quot;css_classes&quot;:&quot;&quot;}],&quot;submit_text&quot;:&quot;Download now&quot;,&quot;success_handling_method&quot;:&quot;thank_you_page&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;thank_you_message&quot;:&quot;&quot;,&quot;add_lead_linking_id&quot;:false,&quot;add_drift_campaign_id&quot;:false,&quot;drift_campaign_id&quot;:&quot;&quot;,&quot;thank_you_page_id&quot;:&quot;41811&quot;,&quot;thank_you_page_url&quot;:&quot;https:\/\/employmenthero.com\/nz\/thank-you\/downloadable\/resources\/?origin=it-support-job-description&amp;origin_id=Iy2Zj%2BV8xhfvJ%2Bv75Aa0qZbDOWLfYcvVJnwATpoj%2BvuC6rY6CxSsR7BbvacgQ%2BMb1GvatMam%2FC%2FvvAFxMZZFfw%3D%3D&quot;,&quot;progress_indicator_type&quot;:&quot;progress-bar&quot;,&quot;enable_revenue_hero&quot;:false,&quot;revenue_hero_router_id&quot;:&quot;4668&quot;,&quot;revenue_hero_thank_you_message&quot;:&quot;Thank you for booking!&quot;}\"><\/div>\n                                <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group social-icons-desktop is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-18 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--2);margin-bottom:var(--wp--preset--spacing--2);padding-top:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--4)\"><div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"facebook\" data-social-type=\"facebook\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"24px\" height=\"24px\" viewBox=\"0 0 20 20\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Group<\/title> <path d=\"M14.4446 6.47609H11.4173V4.40033C11.4173 3.62078 11.9115 3.43904 12.2596 3.43904C12.6068 3.43904 14.3958 3.43904 14.3958 3.43904V0.0120058L11.4537 0C8.18772 0 7.44447 2.55599 7.44447 4.19168V6.47609H5.55566V10.0075H7.44447C7.44447 14.5394 7.44447 20 7.44447 20H11.4173C11.4173 20 11.4173 14.4856 11.4173 10.0075H14.0981L14.4446 6.47609Z\"><\/path><\/svg> \n    <\/span>\n    <\/div>\n\n<div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"twitter\" data-social-type=\"twitter\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"17\" height=\"18\" viewBox=\"0 0 17 18\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <g clip-path=\"url(#clip0_2187_1527)\"> <path d=\"M6.88269 10.3821L0.554058 18H2.05374L7.54889 11.3855L11.9379 18H17L10.363 7.99774L17 0.00924304H15.5002L9.69721 6.99436L5.06215 0.00924304H-5.51343e-07L6.88306 10.3821H6.88269ZM8.93683 7.90961L9.60929 8.90561L14.9598 16.8309H12.6563L8.33833 10.4349L7.66587 9.43894L2.05303 1.12518H4.35659L8.93683 7.90923V7.90961Z\" fill=\"currentColor\"><\/path> <\/g> <defs> <clipPath id=\"clip0_2187_1527\"> <rect width=\"17\" height=\"18\" fill=\"white\" transform=\"matrix(-1 0 0 -1 17 18)\"><\/rect> <\/clipPath> <\/defs> <\/svg> \n    <\/span>\n    <\/div>\n\n<div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"linkedin\" data-social-type=\"linkedin\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"17px\" height=\"16px\" viewBox=\"0 0 17 16\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Shape<\/title> <g id=\"Symbols\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <g id=\"Icons\/Social\" transform=\"translate(-74.000000, -2.000000)\" fill=\"#000000\" fill-rule=\"nonzero\"> <path d=\"M74.2155762,7.20409322 L77.8588786,7.20409322 L77.8588786,18 L74.2155762,18 L74.2155762,7.20409322 Z M76.0616143,2 C74.8146643,2 74,2.80609002 74,3.86411056 C74,4.90036967 74.7908238,5.72989508 76.0139333,5.72989508 L76.0371667,5.72989508 C77.3079571,5.72989508 78.0993476,4.90032981 78.0993476,3.86411056 C78.0755071,2.80609002 77.3079976,2 76.0616143,2 Z M86.8041976,6.95048874 C84.8702857,6.95048874 84.0038929,7.99790755 83.5205667,8.73245583 L83.5205667,7.20409322 L79.8761714,7.20409322 C79.924419,8.21687707 79.8761714,18 79.8761714,18 L83.5205667,18 L83.5205667,11.9708054 C83.5205667,11.6478911 83.5444071,11.3261725 83.6402952,11.0948476 C83.9041595,10.4502147 84.5037738,9.78266458 85.5095667,9.78266458 C86.8291714,9.78266458 87.3561714,10.773129 87.3561714,12.2237722 L87.3561714,18 L91,18 L91,11.8093881 C91,8.49339883 89.2027762,6.95048874 86.8041976,6.95048874 Z\" id=\"Shape\"><\/path> <\/g> <\/g> <\/svg> \n    <\/span>\n    <\/div>\n\n<div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"link\" data-social-type=\"copy\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"18\" height=\"19\" viewBox=\"0 0 18 19\" fill-rule=\"evenodd\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path transform=\"translate(6.640285, 0)\" d=\"M9.6365839,1.06427739 L9.6365839,1.06407143 C7.63313006,-0.581342526 4.71799441,-0.287025772 3.06469376,1.72767436 L1.68152847,3.42787366 C1.2637913,3.94153775 1.3305731,4.70585509 1.8305341,5.13486964 C2.33069565,5.56409016 3.0749216,5.4955055 3.49265877,4.98184141 L4.8760246,3.28143615 C5.71089731,2.25863908 7.1949372,2.1243532 8.19104884,2.98176443 C8.20769415,2.99597567 8.22413891,3.01059882 8.24038313,3.02522198 C9.18174573,3.92361924 9.26838157,5.42383144 8.43691815,6.43015171 L5.5610895,9.96627791 L5.53461744,9.99634806 C5.38079871,10.1792405 5.20090901,10.3370058 5.00076417,10.4640831 C4.04676718,11.0718709 2.80719278,10.901748 2.04211006,10.0579301 C1.59709864,9.56877523 0.850065046,9.54303024 0.374169553,10.0002613 C-0.100522665,10.4562566 -0.127195273,11.2205739 0.315008503,11.7099348 C1.3991598,12.9045024 2.99670869,13.4575049 4.56377459,13.1800768 C4.80503134,13.1364133 5.04287882,13.0742134 5.27470991,12.9934771 C6.09434113,12.7094584 6.82152068,12.1980598 7.37542854,11.5155086 L10.2440375,7.98947441 C11.0680808,6.96832503 11.4617524,5.65182909 11.3372134,4.33183184 C11.2235039,3.05137889 10.6100339,1.87267016 9.6365839,1.06427739\" fill=\"currentColor\"\/><path transform=\"translate(0, 5.762765)\" d=\"M7.78481199,8.39527139 L6.54864687,9.91484383 C5.73222439,10.9339336 4.27946967,11.1129128 3.25127068,10.3214088 C2.2300908,9.49612727 2.05361038,7.97696676 2.85719793,6.92821874 C2.87083505,6.91050619 2.88447217,6.89299959 2.89851039,6.87569896 L5.82387388,3.27984437 L5.84553284,3.25492322 C5.99915102,3.07203079 6.17924127,2.91447144 6.37938611,2.78739415 C7.23972815,2.23645131 8.34754387,2.31595185 9.12506044,2.98449782 C9.2157072,3.06235067 9.30073868,3.14700021 9.37915214,3.23782854 C9.60657122,3.50207514 9.93486491,3.6513961 10.2784001,3.64665902 C10.6175233,3.64171598 10.9377951,3.48498047 11.155588,3.21764447 L11.1696262,3.20034383 C11.5426416,2.74620216 11.5342187,2.07930388 11.1497722,1.63546021 C9.42768425,-0.367088286 6.45118155,-0.55698335 4.50107292,1.21159465 C4.32298813,1.37306725 4.15713665,1.54813319 4.00472174,1.73555674 L1.08738009,5.32173121 C-0.548874157,7.35084854 -0.312430505,10.3492133 1.62043117,12.0813364 C2.56821124,12.921447 3.80678291,13.3317192 5.05377751,13.2188532 C5.20097822,13.2064956 5.34697566,13.1875473 5.49176982,13.1613904 C6.61362375,12.9593437 7.63039162,12.3585585 8.36398864,11.4636626 L9.59594229,9.94923914 C10.0136795,9.43578101 9.94709821,8.67146367 9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" fill=\"currentColor\"\/><\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull eh-single-resource-whitepapers-layout has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"stop-el\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\">Related Resources<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--7\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"\/resources\/\">View all<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-query blog-3-col-query-loop is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 alignfull wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-59127 resources type-resources status-publish has-post-thumbnail hentry resource-type-webinar search-tags-global-employment search-tags-hr-strategy search-tags-ondemand-webinar search-tags-recruitment search-tags-workplace-compliance\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-23 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/global-hr-recruiting-compliance-webinar\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/2608_webinar_Navigating-Global-HR-Recruiting-Compliance-and-Culture-1.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Navigating Global HR: Recruiting, Compliance, and Culture\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/2608_webinar_Navigating-Global-HR-Recruiting-Compliance-and-Culture-1.webp 1920w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/2608_webinar_Navigating-Global-HR-Recruiting-Compliance-and-Culture-1-300x169.webp 300w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/2608_webinar_Navigating-Global-HR-Recruiting-Compliance-and-Culture-1-1024x576.webp 1024w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/2608_webinar_Navigating-Global-HR-Recruiting-Compliance-and-Culture-1-768x432.webp 768w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/2608_webinar_Navigating-Global-HR-Recruiting-Compliance-and-Culture-1-1536x864.webp 1536w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/2608_webinar_Navigating-Global-HR-Recruiting-Compliance-and-Culture-1-440x248.webp 440w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-3 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/04\/Webinar.png\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/webinar\/\" rel=\"tag\">Webinars<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/global-hr-recruiting-compliance-webinar\/\" target=\"_self\" >Navigating Global HR: Recruiting, Compliance, and Culture<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-2\"><p class=\"wp-block-post-excerpt__excerpt\">Cross-border HR shouldn&#8217;t mean cross-border confusion. Get practical tips on global recruiting, compliance and culture. Watch the free webinar now. <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/nz\/resources\/global-hr-recruiting-compliance-webinar\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Navigating Global HR: Recruiting, Compliance, and Culture<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/nz\/resources\/global-hr-recruiting-compliance-webinar\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-59029 resources type-resources status-publish has-post-thumbnail hentry resource-type-guides-and-playbooks\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-26 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/onboarding\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/Onboarding_Thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Employer Playbook: What is onboarding?\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/Onboarding_Thumbnail.webp 1728w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/Onboarding_Thumbnail-300x176.webp 300w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/Onboarding_Thumbnail-1024x601.webp 1024w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/Onboarding_Thumbnail-768x451.webp 768w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/Onboarding_Thumbnail-1536x901.webp 1536w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/Onboarding_Thumbnail-864x508.webp 864w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/Onboarding_Thumbnail-440x258.webp 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-6 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-25 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-24 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/04\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/guides-and-playbooks\/\" rel=\"tag\">Guides and Playbooks<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/onboarding\/\" target=\"_self\" >Employer Playbook: What is onboarding?<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-5\"><p class=\"wp-block-post-excerpt__excerpt\">Real onboarding starts at offer acceptance, spans 90 days and is the #1 source of HR errors. Here&#8217;s how to&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/nz\/resources\/onboarding\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Employer Playbook: What is onboarding?<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/nz\/resources\/onboarding\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-59043 resources type-resources status-publish has-post-thumbnail hentry resource-type-webinar topic-employment-law industry-agriculture industry-automative industry-automotive industry-business-consulting industry-childcare industry-childcare-early-education industry-colleges-and-sporting-clubs industry-construction industry-consumer-services industry-customer-service industry-early-education industry-ecommerce industry-education industry-entertainment industry-field-marketing industry-finance industry-financial-services industry-franchises industry-health-and-fitness industry-health-services industry-healthcare industry-healthcare-health-services industry-hospitality industry-it-and-technology industry-legal industry-logistics-manufacturing industry-logistics-and-manufacturing industry-media-communications industry-media-and-communications industry-merchandising industry-not-for-profit industry-professional-services industry-public-relations industry-real-estate industry-real-estate-and-strata-management industry-recruitment industry-retail industry-stem industry-technology industry-utilities-public-services industry-utilities-and-public-services industry-veterinary-services industry-youth-services search-tags-upcoming-webinar\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-29 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/employment-leave-bill-webinar\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1016\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/EH_AdvancedlightingSolutions_2884_scaled.jpeg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"The End of the Holidays Act? Employment Leave Bill Explained\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/EH_AdvancedlightingSolutions_2884_scaled.jpeg 1728w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/EH_AdvancedlightingSolutions_2884_scaled-300x176.jpeg 300w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/EH_AdvancedlightingSolutions_2884_scaled-1024x602.jpeg 1024w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/EH_AdvancedlightingSolutions_2884_scaled-768x452.jpeg 768w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/EH_AdvancedlightingSolutions_2884_scaled-1536x903.jpeg 1536w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/EH_AdvancedlightingSolutions_2884_scaled-864x508.jpeg 864w, https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2026\/08\/EH_AdvancedlightingSolutions_2884_scaled-440x259.jpeg 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-9 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-28 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-27 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/nz\/wp-content\/uploads\/sites\/5\/2025\/04\/Webinar.png\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/webinar\/\" rel=\"tag\">Webinars<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/nz\/resources\/employment-leave-bill-webinar\/\" target=\"_self\" >The End of the Holidays Act? Employment Leave Bill Explained<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-8\"><p class=\"wp-block-post-excerpt__excerpt\">Learn how New Zealand&#8217;s proposed Employment Leave Bill could change leave entitlements, payroll and compliance. Join our expert webinar to&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/nz\/resources\/employment-leave-bill-webinar\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: The End of the Holidays Act? Employment Leave Bill Explained<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/nz\/resources\/employment-leave-bill-webinar\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<style>\r\n.custom-img-size img {\r\nwidth:74px!important;\r\n}\r\n<\/style>\n","protected":false},"excerpt":{"rendered":"<p>Access a personalised IT Support Specialist job description detailing skills, salary expectations and key responsibilities.<\/p>\n","protected":false},"featured_media":50730,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"_visual_mode":"business","_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"5 min read","display_reading_time":false,"registration_open_datetime":"","registration_close_datetime":"","event_start_datetime":"","event_end_datetime":"","time_zone":"","location":"","link_video":"","wistia_video_id":"","video_type":"","file_video":"","download_content_type":"file","download_file":"50735","download_url":"","download_cta_label":"","homepage_thumbnail":0,"footnotes":""},"resource-type":[160],"topic":[],"learn_topic":[],"industry":[],"search-tags":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-50717","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-type-templates"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/resources\/50717","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":5,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/resources\/50717\/revisions"}],"predecessor-version":[{"id":51687,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/resources\/50717\/revisions\/51687"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media\/50730"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/media?parent=50717"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/resource-type?post=50717"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/topic?post=50717"},{"taxonomy":"learn_topic","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/learn_topic?post=50717"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/industry?post=50717"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/search-tags?post=50717"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/audience?post=50717"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/business-size?post=50717"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/product-tag?post=50717"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/funnel-stage?post=50717"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/region?post=50717"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/pain-point?post=50717"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/persona?post=50717"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/nz\/wp-json\/wp\/v2\/post_features?post=50717"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}