  {"id":12481,"date":"2023-03-05T11:30:37","date_gmt":"2023-03-05T01:30:37","guid":{"rendered":"https:\/\/employmenthero.com\/uk\/case-studies\/coates-business-services\/"},"modified":"2025-12-22T01:58:44","modified_gmt":"2025-12-22T01:58:44","slug":"coates-business-services","status":"publish","type":"case-studies","link":"https:\/\/employmenthero.com\/uk\/case-studies\/coates-business-services\/","title":{"rendered":"Coates payroll transformation | Scaling with cloud solutions"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--64)\"><div style=\"--bb--crumb-gap:.4em; margin-bottom:var(--wp--preset--spacing--16);\" class=\"wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol 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loading=\"lazy\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2024\/02\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/case-study\/\" rel=\"tag\">Case Studies<\/a><\/div>\n\n<ul style=\"display: flex; gap: var(--wp--preset--spacing--2); padding-left: 0; flex-wrap: wrap;\"><li style=\"background-color: #e8e7e8;padding: var(--wp--preset--spacing--0-5) var(--wp--preset--spacing--3);border-radius: var(--wp--preset--spacing--8);margin: 0;display: inline-flex;align-self: center;\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"https:\/\/employmenthero.com\/uk\/resources\/partnerships\" title=\"Partnerships\" style=\"font-weight: 500;\">Partnerships<\/a>\n                <\/span>\n                <\/li><li style=\"background-color: #e8e7e8;padding: var(--wp--preset--spacing--0-5) var(--wp--preset--spacing--3);border-radius: var(--wp--preset--spacing--8);margin: 0;display: inline-flex;align-self: center;\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"https:\/\/employmenthero.com\/uk\/resources\/payroll\" title=\"Payroll\" style=\"font-weight: 500;\">Payroll<\/a>\n                <\/span>\n                <\/li><\/ul><\/div>\n\n\n\n<div class=\"wp-block-group case-study__sharing-header is-nowrap is-layout-flex wp-container-core-group-is-layout-2 wp-block-group-is-layout-flex\"><div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"facebook\" data-social-type=\"facebook\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"24px\" height=\"24px\" viewBox=\"0 0 20 20\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Group<\/title> <path d=\"M14.4446 6.47609H11.4173V4.40033C11.4173 3.62078 11.9115 3.43904 12.2596 3.43904C12.6068 3.43904 14.3958 3.43904 14.3958 3.43904V0.0120058L11.4537 0C8.18772 0 7.44447 2.55599 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transform=\"translate(0.000000, 5.762765)\"> <mask id=\"mask-4\" fill=\"white\"> <use xlink:href=\"#path-3\"><\/use> <\/mask> <g id=\"Clip-5\"><\/g> <path d=\"M7.78481199,8.39527139 L6.54864687,9.91484383 C5.73222439,10.9339336 4.27946967,11.1129128 3.25127068,10.3214088 C2.2300908,9.49612727 2.05361038,7.97696676 2.85719793,6.92821874 C2.87083505,6.91050619 2.88447217,6.89299959 2.89851039,6.87569896 L5.82387388,3.27984437 L5.84553284,3.25492322 C5.99915102,3.07203079 6.17924127,2.91447144 6.37938611,2.78739415 C7.23972815,2.23645131 8.34754387,2.31595185 9.12506044,2.98449782 C9.2157072,3.06235067 9.30073868,3.14700021 9.37915214,3.23782854 C9.60657122,3.50207514 9.93486491,3.6513961 10.2784001,3.64665902 C10.6175233,3.64171598 10.9377951,3.48498047 11.155588,3.21764447 L11.1696262,3.20034383 C11.5426416,2.74620216 11.5342187,2.07930388 11.1497722,1.63546021 C9.42768425,-0.367088286 6.45118155,-0.55698335 4.50107292,1.21159465 C4.32298813,1.37306725 4.15713665,1.54813319 4.00472174,1.73555674 L1.08738009,5.32173121 C-0.548874157,7.35084854 -0.312430505,10.3492133 1.62043117,12.0813364 C2.56821124,12.921447 3.80678291,13.3317192 5.05377751,13.2188532 C5.20097822,13.2064956 5.34697566,13.1875473 5.49176982,13.1613904 C6.61362375,12.9593437 7.63039162,12.3585585 8.36398864,11.4636626 L9.59594229,9.94923914 C10.0136795,9.43578101 9.94709821,8.67146367 9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n\n\n<h1 class=\"post-title-style wp-block-post-title\">Coates payroll transformation | Scaling with cloud solutions<\/h1>\n\n\n<div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2023-03-05T11:30:37+00:00\">Mar 5, 2023<\/time><\/div>\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">4 min read<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull case-study__wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:-200px\">\n<div class=\"wp-block-group case-study__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__image-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group case-study__image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Coates Business Services\" style=\"object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates.jpg 1728w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates-300x176.jpg 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates-1024x601.jpg 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates-768x451.jpg 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates-1536x901.jpg 1536w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content-glance is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content-glance__header has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-8 wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">At a glance<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos is-layout-flex wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--neutral-200);border-bottom-width:1px\">\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-2 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-1\" style=\"font-style:normal;font-weight:600\">Company<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-4 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-3\">Coates Business Services<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-6 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-5\" style=\"font-style:normal;font-weight:600\">Location<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-8 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-7\">Peterborough<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-10 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-9\" style=\"font-style:normal;font-weight:600\">Employees<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-12 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-11\">350 (Client Size)<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons case-study__content-glance-cta-btn is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--4);margin-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/employmenthero.com\/uk\/partner-network\/referral-partner-programme\/\">Become a partner with us today<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-bullet-points has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\" style=\"margin-bottom:var(--wp--preset--spacing--6)\">Explore this case study if:<\/h6>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<ul style=\"margin-right:0;margin-left:0\" class=\"wp-block-list case-study__content-glance-bullet-points__list is-style-checkmark\">\n<li>You\u2019re looking to streamline processes and grow your client base with cloud-based solutions<\/li>\n\n\n\n<li>You want to achieve end-to-end automation in payroll, reducing manual tasks<\/li>\n\n\n\n<li>You need an efficient, user-friendly payroll approval process for clients<\/li>\n\n\n\n<li>You\u2019re interested in expanding your service offerings beyond payroll into HR solutions<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\n<h2>Coates Business Services \u2013 their story<\/h2>\n<h4>The lowdown<\/h4>\n<a href=\"https:\/\/www.paymystaff.co.uk\/\">Coates Business Services Ltd<\/a> established in 2009, is a Peterborough-based accountancy practice and payroll bureau that offers a full suite of services, from payroll and bookkeeping to company accounts, cloud accounting, and business advice.\n\nUnder the leadership of Matthew Coates, Owner and Director, the firm has grown to serve around 350 clients across multiple industries and continues to onboard five to six new payroll clients every month. While growth has been steady, Matthew realised that in order to continue scaling efficiently and delivering high-quality service, they needed a more reliable, automated payroll system.\n<h2>Life before 91爆料<\/h2>\n<h3>Battling glitches and time drains<\/h3>\nBefore switching to us, Matthew and his team wrestled with payroll software that was riddled with errors and technical issues.\n\n<em>\u201cWe felt let down in terms of the value for money and the amount of time that was wasted on staff resources. We spent more time on the technical support line to them, than was spent processing payrolls,\u201d he says.<\/em>\n\nThis wasn\u2019t just frustrating\u2014it was costing them valuable time and affecting client satisfaction.\n\nRealising that their previous software was lagging behind in cloud technology and automation, Matthew knew it was time for a change.\n\n<em>\u00a0\u201cWhether it\u2019s payroll bookkeeping or accountancy, you need the right software in place to be able to deliver the quality service that you want. We recognised that our previous payroll software was falling behind the times in terms of moving to the cloud and digitalisation of payroll and automation.\u201d\u00a0<\/em>\n<h3>How it\u2019s going \u2013 transforming payroll with automation<\/h3>\nAfter an exhaustive search for a scalable and user-friendly cloud payroll solution, Matthew found us. The switch was seamless, and Matthew hasn\u2019t looked back since.\n\n\u201c91爆料 Payroll stood out as the frontrunner in digital payroll transformation. No other software offers such a comprehensive end-to-end service,\u201d Matthew shares.\n\nSome of the key features Matthew values most include:\n<ul>\n \t<li aria-level=\"1\"><strong>End-to-end payroll automation<\/strong> that requires minimal input for standard pay runs<\/li>\n \t<li aria-level=\"1\"><strong>Easy payroll approval<\/strong> processes for clients, speeding up sign-offs<\/li>\n \t<li aria-level=\"1\"><strong>Cloud-based access<\/strong>, allowing payroll data to be managed anywhere, anytime<\/li>\n \t<li aria-level=\"1\"><strong>Localised functionality<\/strong>, including P11D, pension, and payroll benefits management<\/li>\n<\/ul>\n<em>\u201cHaving 91爆料 Payroll in the cloud makes it so easy to process payroll data anywhere in the world if we wanted to. This has really transformed the way we deliver our service,\u201d expresses Matthew. \u201cIf you\u2019re the kind of practice that\u2019s providing that extra level of customer support and service, you can\u2019t do it without the right tools behind you. You shouldn\u2019t be concerned about the lack of control with cloud payroll software because of the automation, you can set the exceptions that will stop that payroll \u2013 you\u2019re still in control.\u201d<\/em>\n<h3>A payroll partner you can count on<\/h3>\nGiven their past struggles with software providers, it was essential for Coates Business Services to feel supported from the outset. And that\u2019s where we knew we could really deliver.\n\n<em>\u201c91爆料 Payroll is really good at listening to customers. We continue to keep things on a wish list and 91爆料 Payroll takes those recommendations on board. You have confidence that you\u2019ve been listened to and we see developments all the time.\u201d<\/em>\n\nSince partnering with us in 2020, Coates Business Services has seen significant growth\u2014both organically and as a direct result of enhanced efficiency and automation.\n\n<em>We have had some natural growth, but as a direct result of being with 91爆料 Payroll, it\u2019s helped to grow our client base by 25%. 91爆料 Payroll has always been supportive of what we do and is happy to put us forward to others. They help us to grow and that\u2019s a really important factor for us when we work together.\u201d<\/em>\n<h3>The impact \u2013 saving time and resources and driving efficiency<\/h3>\nOne of the most significant improvements has been in time management. Tasks that once took hours now take mere minutes thanks to automation.\n\n<em>\u201c91爆料 Payroll has saved a phenomenal amount of workload for us with automated payroll and approvals. We\u2019ve saved so much manpower, time, and staff resources by moving over to 91爆料 Payroll. A payroll that should have taken 15 minutes which might be a standard payroll could have ended up taking over an hour on previous systems. Now it takes no time.\u201d<\/em>\n\nWith 91爆料 Payroll, Coates Business Services can confidently report that they are saving 100% of the time in payroll per job due to automation and using software in the cloud.\n\nBut the benefits extend beyond payroll. 91爆料\u2019s integrated platform allows Coates Business Services to offer more than just payroll solutions. They now have the ability to expand their services into HR, unlocking new opportunities for growth.\n<h3>Expert insights for next generation payroll solutions<\/h3>\nFor practices and payroll bureaux searching for a cloud-based solution that offers end-to-end automation and seamless integration with HR, 91爆料 is the perfect partner.\n\nWe asked Matthew to provide advice to accounting practices and payroll bureaus when looking for a cloud payroll solution.\n\n\u201c<em>Firstly, you can have confidence that 91爆料 Payroll works and has passed all HMRC tests to be an accredited payroll software package. Secondly, you will make your life so much easier and save time on the service that you\u2019re delivering with 91爆料 Payroll\u2019s automation, API links, and syncing with pension schemes. Lastly, they listen, they take on board, and they develop and improve constantly.\u201d<\/em>\n<h2>Looking ahead \u2013 embracing HR for a full-service future<\/h2>\nWe know that for Coates Business Services, the future doesn\u2019t just lie in payroll\u2014it\u2019s about providing a complete employment solution for their clients.\n\nWith our <a href=\"https:\/\/employmenthero.com\/uk\/pricing\/\">next gen platform<\/a>, our holistic approach to employment means that Partners like Coates Business Services can offer not just payroll but also integrated HR solutions. By bringing these services together, they can help their clients manage everything from payroll processing to employee engagement and compliance.\n\nReady to expand your horizons? Whether you\u2019re managing payroll or looking to embrace HR, 91爆料 has the tools and support to help you thrive.\n\n<strong>Talk to an 91爆料 specialist today\u2014see how we can help you revolutionise both payroll and HR for your clients.<\/strong>\n<h2><\/h2>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--4);margin-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-button request-a-demo__btn\"><a class=\"wp-block-button__link wp-element-button\">Talk to an employment specialist<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-author has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"border-top-color:#e8e7e8;border-top-width:1px;border-bottom-color:#e8e7e8;border-bottom-width:1px;padding-top:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-query is-layout-flow wp-block-query-is-layout-flow\"><ul data-wp-interactive=\"eh-hosts\" class=\"wp-block-post-template is-layout-flow wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-flow\"><li data-host-index=\"0\" data-wp-on--click=\"actions.openDetail\" class=\"wp-block-post post-12483 hosts type-hosts status-publish has-post-thumbnail hentry\">\n\n<div class=\"wp-block-group author-host-container is-nowrap is-layout-flex wp-container-core-group-is-layout-25 wp-block-group-is-layout-flex\" style=\"border-top-left-radius:60px;border-bottom-left-radius:60px\"><figure style=\"width:120px;height:120px;\" class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"120\" height=\"120\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates-Business-Services-Matthew-Coates-120x120.jpeg\" class=\"attachment-host_thumbnail size-host_thumbnail wp-post-image\" alt=\"Coates Business Services - Matthew Coates\" style=\"border-radius:60px;height:120px;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates-Business-Services-Matthew-Coates-120x120.jpeg 120w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates-Business-Services-Matthew-Coates-150x150.jpeg 150w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/02\/Coates-Business-Services-Matthew-Coates.jpeg 202w\" sizes=\"auto, (max-width: 120px) 100vw, 120px\" \/><\/figure>\n\n\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-24 wp-block-group-is-layout-flex\"><h6 style=\"padding-bottom:var(--wp--preset--spacing--2);\" class=\"wp-block-post-title\">Matthew Coates<\/h6>\n\n<p class=\"has-sm-font-size\" style=\"padding-bottom:var(--wp--preset--spacing--4)\">Owner &amp; Director &#8211; Coates Business Services<\/p>\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link is-style-link--1\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button has-icon__plus\">View Profile<span class=\"wp-block-button__link-icon\" aria-hidden=\"true\"><svg class=\"icon\" width=\"10px\" height=\"11px\" viewBox=\"0 0 10 11\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Combined Shape<\/title> <g id=\"Desktop-extra\" stroke=\"none\" stroke-width=\"1\" fill=\"none\" fill-rule=\"evenodd\"> <g id=\"EH---Webinar\" transform=\"translate(-429.000000, -2095.000000)\" fill=\"currentColor\"> <g id=\"Group-11\" transform=\"translate(200.000000, 575.000000)\"> <g id=\"Group-4\" transform=\"translate(1.000000, 1426.500000)\"> <g id=\"Components\/Button\/TextLink\" transform=\"translate(144.000000, 90.000000)\"> <path d=\"M90,4 L90,7.999 L94,8 L94,10 L90,10 L90,14 L88,14 L88,10 L84,10 L84,8 L88,8 L88,4 L90,4 Z\" id=\"Combined-Shape\"><\/path><\/g><\/g><\/g><\/g><\/g><\/svg><\/span><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<\/li><\/ul><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-search-tag has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><ul class=\"search-tag__list\"><li class=\"search-tag__element\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"\/resources\/?search-tags%5B0%5D=case+study\" title=\"case study\" style=\"font-weight: 500;\">case study<\/a>\n                <\/span>\n                <\/li><li class=\"search-tag__element\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"\/resources\/?search-tags%5B0%5D=coates+business+services\" title=\"coates business services\" style=\"font-weight: 500;\">coates business services<\/a>\n                <\/span>\n                <\/li><li class=\"search-tag__element\">\n                <span class=\"has-sm-font-size\" >\n                    <a href=\"\/resources\/?search-tags%5B0%5D=Partner+Network\" title=\"Partner Network\" style=\"font-weight: 500;\">Partner Network<\/a>\n                <\/span>\n                <\/li><\/ul><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Coates Business Services adopts 91爆料 to streamline HR, payroll and onboarding, giving managers a single, reliable system for their growing workforce.<\/p>\n","protected":false},"featured_media":12486,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"exclude_from_algolia":false,"reading_time":"5 min 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