{"id":18660,"date":"2023-09-29T19:07:37","date_gmt":"2023-09-29T09:07:37","guid":{"rendered":"https:\/\/employmenthero.com\/uk\/case-studies\/besa-case-study\/"},"modified":"2025-12-01T07:54:00","modified_gmt":"2025-12-01T07:54:00","slug":"besa","status":"publish","type":"case-studies","link":"https:\/\/employmenthero.com\/uk\/case-studies\/besa\/","title":{"rendered":"How BESA solved their &#8220;communication Jenga&#8221; with 91爆料"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-neutral-100-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--64)\"><div style=\"--bb--crumb-gap:.4em; margin-bottom:var(--wp--preset--spacing--16);\" class=\"wp-block-employmentherocom2025-breadcrumb-block\"><nav role=\"navigation\" aria-label=\"Breadcrumbs\" class=\"breadcrumb\"><ol class=\"breadcrumb-items\"><li 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8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n\n\n<h1 class=\"post-title-style wp-block-post-title\">How BESA solved their &#8220;communication Jenga&#8221; with 91爆料<\/h1>\n\n\n<div class=\"wp-block-group blog-template-meta-row is-layout-flex wp-container-core-group-is-layout-4 wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">2 min read<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull case-study__wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"margin-top:-200px\">\n<div class=\"wp-block-group case-study__container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__image-wrapper has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group case-study__image-container has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><figure class=\"wp-block-post-featured-image\"><img loading=\"lazy\" decoding=\"async\" width=\"3456\" height=\"2028\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" style=\"object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA.png 3456w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA-300x176.png 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA-1024x601.png 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA-768x451.png 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA-1536x901.png 1536w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA-2048x1202.png 2048w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA-864x508.png 864w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2023\/09\/BESA-440x258.png 440w\" sizes=\"auto, (max-width: 3456px) 100vw, 3456px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-container is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content-glance is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group case-study__content-glance__header has-global-padding is-content-justification-left is-layout-constrained wp-container-core-group-is-layout-8 wp-block-group-is-layout-constrained\">\n<h4 class=\"wp-block-heading\">At a glance<\/h4>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos is-layout-flex wp-block-group-is-layout-flex\" style=\"border-bottom-color:var(--wp--preset--color--neutral-200);border-bottom-width:1px\">\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-2 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-1\" style=\"font-style:normal;font-weight:600\">Company<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-4 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-3\">BESA<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-6 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-5\" style=\"font-style:normal;font-weight:600\">Location<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-8 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-7\">UK<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info is-layout-flex wp-block-group-is-layout-flex\">\n<div class=\"wp-block-group case-study__content-glance-infos__info-label wp-container-content-10 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;border-right-color:var(--wp--preset--color--neutral-200);border-right-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:0;padding-bottom:var(--wp--preset--spacing--4);padding-left:0\">\n<p class=\"wp-container-content-9\" style=\"font-style:normal;font-weight:600\">Employees<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-infos__info-text wp-container-content-12 is-layout-flow wp-block-group-is-layout-flow\" style=\"border-top-color:var(--wp--preset--color--neutral-200);border-top-width:1px;padding-top:var(--wp--preset--spacing--4);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--4);padding-left:var(--wp--preset--spacing--10)\">\n<p class=\"wp-container-content-11\">116<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-glance-bullet-points has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\" style=\"margin-bottom:var(--wp--preset--spacing--6)\">Explore this case study if:<\/h6>\n\n\n\n<div class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<ul style=\"margin-right:0;margin-left:0\" class=\"wp-block-list case-study__content-glance-bullet-points__list is-style-checkmark\">\n<li>You\u2019re sick of drowning in paperwork every time you onboard a new member of staff.<\/li>\n\n\n\n<li>You\u2019re always flicking between multiple tabs, emails or software to complete simple HR tasks.<\/li>\n\n\n\n<li>People are discussing company news and updates and you\u2019ve no idea what they\u2019re talking about.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group content_single content_single--blog content-single-content-wysiwyg wysiwyg content-wrapper is-layout-flow wp-block-group-is-layout-flow\" style=\"margin-bottom:var(--wp--preset--spacing--4)\">\n<h2>About<\/h2>\nBESA assists members and customers in improving building engineering services and the built environment. They offer support services, including training, advice, best practice sharing and networking opportunities. Their broader group provides essential business services for operational efficiency.\n\nWe spoke with Caroline Schirinzi, People System Specialist, who oversees the technology and software systems that support HR functions.\n<h2>Challenges:<\/h2>\n<h3>A mixture of processes<\/h3>\nCaroline and her team were battling with their HR operations\u2019 reliance on manual methods, involving paper-based processes and data entry. Their existing People Management System lacked automation and integration, resulting in repetitive data entry and snail-like workflows.\n\nThis manual approach caused delays in HR activities such as payroll processing, employee record maintenance \u2013 not to mention report generation.\n<h3>Onboarding was leaving new employees in the dark<\/h3>\nOnboarding was a burden on Caroline and her team. New hires spent their first days steeped in forms, documents and approval steps. All the paperwork often left new employees wondering what to do. Coordinating approvals from stakeholders further complicated everything, causing delays in helping new hires feel at home.\n<h3>Communications Jenga<\/h3>\nBesa had a bit of a communication puzzle. When it came to sharing important news and company updates, different teams and departments had their own ways of doing it. This mix-up sometimes left new and old employees alike scratching their heads, wondering which version of the story was right. It was tough to stay on the same page.\n<h4><em>\u201cEmployees gained access to their HR information, fostering transparency, and empowering them to manage their own HR tasks.\u201d\u00a0<\/em><\/h4>\n<h2>Solutions:<\/h2>\n<h3>Paperwork. Done. On day one.<\/h3>\nOne superpower Caroline made use of was 91爆料\u2019s ability to store and manage all employee information in one place. No more digging through stacks of spreadsheets \u2013 now, it&#8217;s all right in front of their eyes. Onboarding got a facelift, too. New hires now do all their paperwork, watch training videos and sign documents online. No more drowning in paperwork on day one.\n<h3>Employee self service? No problem.<\/h3>\nNow, BESA employees can hop onto the platform, check out their HR info, ask for time off, peek at their payslips and even update their personal details. Employee leave requests have been switched to autopilot. Paperwork is a thing of the past and all records are spot-on.\n<h3>Now employee development is centralised<\/h3>\nCaroline and her management team can set goals, provide feedback and do performance reviews all from their screens. And to tie it all together, BESA is making use of company-wide news and updates. So everyone gets the same story; no more head-scratching.\n<h2>Caroline\u2019s issues close to your heart?<\/h2>\nHey, no need to suffer in insufficiency. You could make the swap just like Caroline:\n\n<em>\u201cThe successful implementation of 91爆料 has transformed BESA\u2019s HR operations, making our team more efficient, transparent, and employee-centric. By embracing digital solutions, BESA is now able to overcome the challenges of manual processes, enhance communication, and streamline HR-related tasks for the team.\u201d<\/em>\n\nIf you\u2019re looking for an HR and Payroll platform that\u2019s going exciting places and helping people work easy, why not reach out and <a href=\"https:\/\/employmenthero.com\/uk\/request-a-demo\/\">talk to a member of our team<\/a> today?\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--4);margin-bottom:var(--wp--preset--spacing--6)\">\n<div class=\"wp-block-button request-a-demo__btn\"><a class=\"wp-block-button__link wp-element-button\">Talk to an employment specialist<\/a><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group case-study__content-search-tag has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>BESA uses 91爆料 to modernise HR and payroll, strengthening internal processes so engineers and specialists can focus on delivering projects.<\/p>\n","protected":false},"featured_media":20755,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"exclude_from_algolia":false,"reading_time":"3 min read","display_reading_time":false,"footnotes":""},"resource-type":[87],"topic":[125],"industry":[],"search-tags":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"class_list":["post-18660","case-studies","type-case-studies","status-publish","has-post-thumbnail","hentry","resource-type-case-study","topic-product"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/case-studies\/18660","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/case-studies"}],"about":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/types\/case-studies"}],"version-history":[{"count":5,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/case-studies\/18660\/revisions"}],"predecessor-version":[{"id":45680,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/case-studies\/18660\/revisions\/45680"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/media\/20755"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/media?parent=18660"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resource-type?post=18660"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/topic?post=18660"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/industry?post=18660"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/search-tags?post=18660"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/audience?post=18660"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/business-size?post=18660"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/product-tag?post=18660"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/funnel-stage?post=18660"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/region?post=18660"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/pain-point?post=18660"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/persona?post=18660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}