{"id":42269,"date":"2025-09-11T06:47:31","date_gmt":"2025-09-11T06:47:31","guid":{"rendered":"https:\/\/employmenthero.com\/uk\/?post_type=resources&#038;p=42269"},"modified":"2025-10-03T01:22:30","modified_gmt":"2025-10-03T01:22:30","slug":"grievance-and-dispute-procedure","status":"publish","type":"resources","link":"https:\/\/employmenthero.com\/uk\/resources\/grievance-and-dispute-procedure\/","title":{"rendered":"Grievance and dispute procedures"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull resource-sticky-downloadable-template has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull blog-template-header has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:.4em;\" 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procedures<\/h2>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-5 wp-block-group-is-layout-flex\">\n<p class=\"has-sm-font-size\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2025-09-11T06:47:31+00:00\">11 Sep 2025<\/time><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns content-flex is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<div class=\"wp-block-group sticky-downloadable-title has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-10 wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--24)\"><h1 class=\"blog-template-title wp-block-post-title\">Grievance and dispute procedures<\/h1>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9 wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2025-09-11T06:47:31+00:00\">Sep 11, 2025<\/time><\/div>\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">1 min read<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-13 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--24)\">\n<div class=\"content-single-table-content\"><\/div>\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group has-link-color wp-elements-79c2b512173c55a1b801b39d9de6b0fb has-global-padding is-layout-constrained wp-container-core-group-is-layout-12 wp-block-group-is-layout-constrained\">\n<p class=\"has-paragraph-2-m-font-size\">Navigating disputes and grievances in the workplace can be complex. A well-structured grievance procedure ensures a fair, compliant and constructive resolution process when employees raise concerns about their work, working conditions or colleague relationships. For UK employers, understanding and implementing robust grievance procedures isn&#8217;t just about maintaining harmony, it&#8217;s often a legal requirement.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">This template provides UK businesses with an example procedure to handle employee grievances, whether informal or formal. If you\u2019re looking for more than one template, <a href=\"https:\/\/employmenthero.com\/uk\/request-a-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">talk to our business specialists today<\/a> to see how you can access customisable templates within the 91爆料 platform.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"626\" height=\"760\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/09\/UK_Grievance-Policy-and-Procedure-Template.png\" alt=\"\" class=\"wp-image-42274\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/09\/UK_Grievance-Policy-and-Procedure-Template.png 626w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/09\/UK_Grievance-Policy-and-Procedure-Template-247x300.png 247w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2025\/09\/UK_Grievance-Policy-and-Procedure-Template-321x390.png 321w\" sizes=\"auto, (max-width: 626px) 100vw, 626px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What is a grievance procedure<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Grievance procedures are formal processes that allow employees to raise concerns about their work or workplace. They are a vital tool for resolving various employment-related issues amicably and in line with UK law.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Key elements of a grievance procedure&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list has-paragraph-2-m-font-size\">\n<li><strong>Common causes<\/strong>: Grievances can arise from workplace relationships, working conditions, pay disputes, or disciplinary actions.&nbsp;<\/li>\n\n\n\n<li><strong>Legal requirement<\/strong>: Employers are obligated to provide a formal process to address complaints, particularly those affecting the fairness or safety of the workplace.&nbsp;<\/li>\n\n\n\n<li><strong>Reference to ACAS guidance<\/strong>: The ACAS Code of Practice serves as the benchmark for handling formal grievances, ensuring legality and fairness throughout the process.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">By establishing a detailed grievance procedure, businesses can foster transparency, encourage open communication, and reduce the risk of legal disputes.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The difference between grievances and disputes&nbsp;<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Grievances and disputes are often used interchangeably, but they describe different workplace scenarios. Understanding these terms can help businesses manage each situation effectively.<\/p>\n\n\n\n<table class=\"table-style\">\n<thead>\n<tr>\n<th class=\"column-1\">\n<p><strong>Grievance<\/strong><\/p>\n<\/th>\n<th class=\"column-2\">\n<p><strong>Dispute<\/strong><\/p>\n<\/th>\n<\/tr>\n<\/thead>\n<thead>\n<tr>\n<td>\n<p>An individual concern or complaint raised formally by an employee. <br><br><i>Example: An employee files a grievance about feeling unfairly treated by their manager.<\/i><\/p>\n<\/td>\n<td>\n<p>A broader conflict or disagreement, often involving groups or multiple employees. <br><br><i>Example: A disagreement between management and employees regarding new workplace policies.<\/i><\/p>\n<\/td>\n<\/tr>\n<\/thead>\n<\/table>\n\n\n\n<style>\n.table-wrapper {\n  overflow-x: auto;\n  width: 100%;\n}\n.table-style {\n  min-width:500px;\n  border-collapse:collapse;\n  width:100%;\n}\n@media (max-width: 400px) {\n  .table-style p{\n    font-size: 14px! important;\n  }\n .table-style td {\npadding: 5px 10px!important;\n}\n}\n.table-style thead {\n  border-bottom: 1px solid #ccc !important;\n}\n\n.table-style th {text-align:center!important;}\n.table-style th,\n.table-style td {\n  text-align: left;\n  border: 1px solid #ccc;\n  vertical-align: top;\n}\n\n.table-style td {\n  padding: 5px 10px;\ntext-align:center!important;\n}\n\n.table-style th {\n  background: #7622d7 !important;\n  color: #fff !important;\n}\nth.column-1,.column-2,.column-3{\nwidth:33%;\n}\n.check{\ncolor:green;\n}\n.cross{\ncolor:red;\n}\n<\/style>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">By clearly defining these terms and their unique processes, employers can ensure the right approaches are applied to resolve issues swiftly and fairly.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Informal vs formal grievance procedures&nbsp;<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Handling grievances requires a flexible approach. Employers must decide whether to address the issue informally or follow a formal grievance route.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Resolving issues informally&nbsp;<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">The purpose of this informal resolution stage is to efficiently address minor grievances without the need for formal escalation. This is achieved through open and supportive discussions between the employee and their manager, aiming for quick agreements to resolve simpler complaints. The benefits of this approach include preserving working relationships and saving time and resources compared to engaging in a formal process.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">When to use a formal grievance procedure&nbsp;<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Some concerns, particularly those involving legal, safety, or fairness issues, require a formal grievance process. Examples include allegations of workplace harassment or complaints about unlawful practices. Formal procedures provide the structure needed to conduct thorough investigations.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ensuring fairness and documentation&nbsp;<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Employers must prioritise impartiality and clear documentation at every stage of the grievance process. Doing so helps to manage legal compliance and builds confidence in the procedure&#8217;s effectiveness.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Step-by-step grievance procedure&nbsp;<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">An effective grievance process includes several key stages to ensure fairness and compliance with UK laws.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Acknowledging a grievance&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Employees should submit their grievances in writing, providing a detailed account of the issue and individuals involved.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Employers must respond quickly, typically within five working days, to confirm receipt and outline the next steps.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">2. Investigating the complaint&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Conduct an impartial investigation to gather evidence, review records, and interview relevant parties.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Maintain confidentiality, sharing information only with those directly involved in the resolution process.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">In some cases, an employee may be suspended on full pay or given adjusted duties while the investigation takes place. This should not be seen as a form of disciplinary action and should only last as long as necessary.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Grievance meeting process&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Arrange a meeting to discuss the issue in detail.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Give the employee an opportunity to explain their perspective and present any supporting evidence.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Allow the employee to bring a colleague or union representative for support.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">4. Communicating the outcome&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Employers must deliver a written decision, including reasons for the outcome and any actions to be taken.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Clear communication ensures employees understand the steps being implemented to resolve the matter.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">5. Appeal process for the employee&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Employees dissatisfied with the outcome are entitled to appeal.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Appeals should be reviewed by senior leaders not previously involved to maintain impartiality.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Legal obligations for UK employers&nbsp;<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Employers in the UK are legally required to follow fair grievance processes. Failure to comply can lead to employee claims and reputational damage.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Compliance with the ACAS Code of Practice&nbsp;<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Following the ACAS Code ensures employers meet their legal responsibilities when handling grievances. While not legally binding, tribunals will consider adherence to these standards when determining liability.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Time limits for responding to grievances&nbsp;<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Employers must handle grievances promptly to demonstrate fairness. Typical timeframes include responding to complaints within five working days and resolving issues as soon as possible thereafter.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Protecting employees from unfair treatment&nbsp;<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Employees raising grievances in good faith must be protected from retaliation or victimisation. Employers failing to safeguard employees could face legal consequences.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Right to representation&nbsp;<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Employees are entitled to bring a colleague or trade union representative to formal grievance meetings and appeals. Ensuring this right demonstrates the employer\u2019s commitment to fairness.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Managing workplace disputes effectively&nbsp;<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Broader disputes within the workplace often require conflict management strategies to de-escalate tensions and reach resolutions.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Early intervention and mediation&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Act quickly to address signs of conflict before tensions escalate.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Use skilled mediators to facilitate discussions and help all parties agree on a way forward.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Communication and impartiality&nbsp;<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Maintain transparency at every step by clearly explaining the dispute resolution process.&nbsp;<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Use impartial third parties to ensure fairness.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">When to escalate&nbsp;<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">If disputes remain unresolved, employers may need to escalate them to formal grievance or external legal processes, depending on the severity of the issue.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How 91爆料 supports grievance procedures&nbsp;<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">91爆料 simplifies the complexities of grievance and dispute management for UK employers through:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list has-paragraph-2-m-font-size\">\n<li><strong>Customisable digital templates.<\/strong> In-platform, pre-prepared grievance policy templates ensure your workplace policies are always compliant with UK laws.&nbsp;<\/li>\n\n\n\n<li><strong>Real-time legislative updates.<\/strong>&nbsp; 91爆料\u2019s compliance features adapt your policies to reflect the latest changes.&nbsp;<\/li>\n\n\n\n<li><strong>Efficient documentation.<\/strong> Streamlined systems for record-keeping ensure every step of the process is documented, reducing the risk of disputes.&nbsp;<\/li>\n\n\n\n<li><strong>Employment advice from experts<\/strong>. Certain plans have access to our HR Advisory team for guidance on complex or sensitive disputes.&nbsp;<\/li>\n\n\n\n<li><strong>Automation tools.<\/strong> Set reminders for policy reviews so your grievance procedures align with updated compliance requirements.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">91爆料 helps employers to establish employee trust through transparency and saves time with pre-built solutions tailored for UK businesses, <a href=\"https:\/\/employmenthero.com\/uk\/request-a-demo\/\">book a demo today.<\/a>&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Download the free grievance policy and procedures template<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Grievance procedures are more than a legal obligation, they are a key component of building a respectful and harmonious workplace.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\">Download Template<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-neutral-500-color has-text-color has-link-color has-xs-font-size wp-elements-52496c94b0c027f9489b0f537316a98f\"><em>The information in this article is current as at 14 August 2025, and has been prepared by 91爆料 UK Ltd and its related bodies corporate (91爆料). The views expressed in this article are general information only, are provided in good faith to assist employers and their employees, and should not be relied on as professional advice. Some information is based on data supplied by third parties. While such data is believed to be accurate, it has not been independently verified and no warranties are given that it is complete, accurate, up to date or fit for the purpose for which it is required. 91爆料 does not accept responsibility for any inaccuracy in such data and is not liable for any loss or damages arising directly or indirectly as a result of reliance on, use of or inability to use any information provided in this article. You should undertake your own research and seek professional advice before making any decisions or relying on the information in this article.<\/em><\/p>\n\n\n\n<style>.eh-faq__bg-light{background-color:rgba(0,0,0,0)}.eh-faq__bg-dark{background-color:rgba(0,0,0,0)} p.blog-template-sub-title {font-size:1.319rem!important;}\n.eh-simple-accordion__checkbox:checked~.eh-simple-accordion__content{\nmax-height: 1000px !important;\n}<\/style>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\" style=\"padding-top:var(--wp--preset--spacing--7);padding-bottom:var(--wp--preset--spacing--10)\">Frequently asked questions about workplace grievances<\/h2>\n\n\n\n<div class=\"wp-block-employmentherocom2025-simple-accordion eh-simple-accordion\"><input type=\"checkbox\" id=\"accordion-1752042608298\" class=\"eh-simple-accordion__checkbox\"\/><label for=\"accordion-1752042608298\" class=\"eh-simple-accordion__header\"><h4 class=\"eh-simple-accordion__title\">What is the correct grivance procedure?<\/h4><span class=\"eh-simple-accordion__icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10.3966 3.60341C10.3966 2.71788 11.1145 2 12 2C12.8855 2 13.6034 2.71788 13.6034 3.60341V10.3966H20.3966C21.2822 10.3966 22 11.1145 22 12C22 12.8856 21.2822 13.6034 20.3966 13.6034H13.6034V20.3966C13.6034 21.2822 12.8855 22 12 22C11.1145 22 10.3966 21.2822 10.3966 20.3966V13.6034H3.6034C2.71786 13.6034 2 12.8856 2 12C2 11.1145 2.71786 10.3966 3.6034 10.3966H10.3966V3.60341Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/label><div class=\"eh-simple-accordion__content\"><div class=\"eh-simple-accordion__inner\">\n\n<p>A correct grievance procedure follows the ACAS Code of Practice, ensuring fairness and legal compliance. It includes acknowledgment, investigation, meetings, outcome communication and the right to appeal. A proper grievance procedure, in accordance with the ACAS Code of Practice, ensures that disputes are handled fairly and legally. It typically involves several key steps: acknowledging the grievance, conducting a thorough investigation, holding meetings to discuss the issue, communicating the outcome of the grievance, and providing the employee with the right to appeal the decision if they are not satisfied.<\/p>\n\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-employmentherocom2025-simple-accordion eh-simple-accordion\"><input type=\"checkbox\" id=\"accordion-1752043121969\" class=\"eh-simple-accordion__checkbox\"\/><label for=\"accordion-1752043121969\" class=\"eh-simple-accordion__header\"><h3 class=\"eh-simple-accordion__title\">How long should a grievance take to resolve?<\/h3><span class=\"eh-simple-accordion__icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10.3966 3.60341C10.3966 2.71788 11.1145 2 12 2C12.8855 2 13.6034 2.71788 13.6034 3.60341V10.3966H20.3966C21.2822 10.3966 22 11.1145 22 12C22 12.8856 21.2822 13.6034 20.3966 13.6034H13.6034V20.3966C13.6034 21.2822 12.8855 22 12 22C11.1145 22 10.3966 21.2822 10.3966 20.3966V13.6034H3.6034C2.71786 13.6034 2 12.8856 2 12C2 11.1145 2.71786 10.3966 3.6034 10.3966H10.3966V3.60341Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/label><div class=\"eh-simple-accordion__content\"><div class=\"eh-simple-accordion__inner\">\n<p>While case complexity dictates the exact duration, employers should aim to address grievances promptly. This typically involves an initial response within five working days, with the investigation and resolution completed as swiftly as possible.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-employmentherocom2025-simple-accordion eh-simple-accordion\"><input type=\"checkbox\" id=\"accordion-1752629818553\" class=\"eh-simple-accordion__checkbox\"\/><label for=\"accordion-1752629818553\" class=\"eh-simple-accordion__header\"><h3 class=\"eh-simple-accordion__title\">Can a grievance be raised informally?<\/h3><span class=\"eh-simple-accordion__icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10.3966 3.60341C10.3966 2.71788 11.1145 2 12 2C12.8855 2 13.6034 2.71788 13.6034 3.60341V10.3966H20.3966C21.2822 10.3966 22 11.1145 22 12C22 12.8856 21.2822 13.6034 20.3966 13.6034H13.6034V20.3966C13.6034 21.2822 12.8855 22 12 22C11.1145 22 10.3966 21.2822 10.3966 20.3966V13.6034H3.6034C2.71786 13.6034 2 12.8856 2 12C2 11.1145 2.71786 10.3966 3.6034 10.3966H10.3966V3.60341Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/label><div class=\"eh-simple-accordion__content\"><div class=\"eh-simple-accordion__inner\">\n<p class=\"has-paragraph-2-m-font-size\">Informal grievances often present an opportunity for swift resolution through direct and open discussions between employees and their managers. By addressing concerns at this initial stage, many issues can be resolved without the need for formal escalation processes. This approach fosters a more collaborative environment and can help maintain positive working relationships.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-employmentherocom2025-simple-accordion eh-simple-accordion\"><input type=\"checkbox\" id=\"accordion-1752629697543\" class=\"eh-simple-accordion__checkbox\"\/><label for=\"accordion-1752629697543\" class=\"eh-simple-accordion__header\"><h3 class=\"eh-simple-accordion__title\">When is suspension appropriate during a grievance?<\/h3><span class=\"eh-simple-accordion__icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10.3966 3.60341C10.3966 2.71788 11.1145 2 12 2C12.8855 2 13.6034 2.71788 13.6034 3.60341V10.3966H20.3966C21.2822 10.3966 22 11.1145 22 12C22 12.8856 21.2822 13.6034 20.3966 13.6034H13.6034V20.3966C13.6034 21.2822 12.8855 22 12 22C11.1145 22 10.3966 21.2822 10.3966 20.3966V13.6034H3.6034C2.71786 13.6034 2 12.8856 2 12C2 11.1145 2.71786 10.3966 3.6034 10.3966H10.3966V3.60341Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/label><div class=\"eh-simple-accordion__content\"><div class=\"eh-simple-accordion__inner\">\n<p>Suspension should only be considered in rare cases where it is necessary to protect the business, staff, evidence, or wellbeing while a grievance is investigated. Suspensions should be treated as a last resort and shouldn\u2019t last longer than necessary. Where possible, alternatives such as temporary changes to duties, shifts, location, or removal of system access may be used instead.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-employmentherocom2025-simple-accordion eh-simple-accordion\"><input type=\"checkbox\" id=\"accordion-1757572909760\" class=\"eh-simple-accordion__checkbox\"\/><label for=\"accordion-1757572909760\" class=\"eh-simple-accordion__header\"><h3 class=\"eh-simple-accordion__title\">What is the difference between a grievance and a disciplinary issue?<\/h3><span class=\"eh-simple-accordion__icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10.3966 3.60341C10.3966 2.71788 11.1145 2 12 2C12.8855 2 13.6034 2.71788 13.6034 3.60341V10.3966H20.3966C21.2822 10.3966 22 11.1145 22 12C22 12.8856 21.2822 13.6034 20.3966 13.6034H13.6034V20.3966C13.6034 21.2822 12.8855 22 12 22C11.1145 22 10.3966 21.2822 10.3966 20.3966V13.6034H3.6034C2.71786 13.6034 2 12.8856 2 12C2 11.1145 2.71786 10.3966 3.6034 10.3966H10.3966V3.60341Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/label><div class=\"eh-simple-accordion__content\"><div class=\"eh-simple-accordion__inner\">\n<p>Grievances are formal complaints made by employees regarding their working conditions, treatment, or other aspects of their employment that they believe are unfair, unsafe or otherwise problematic. These can range from issues with management style, pay, discrimination, bullying, or workplace environment. The purpose of a grievance procedure is to provide a structured way for employees to raise these concerns and for the employer to address them.<\/p>\n\n\n\n<p>Disciplinary issues, on the other hand, involve an employer taking action in response to an employee&#8217;s alleged misconduct or poor performance. This typically occurs when an employee has violated company policies, engaged in inappropriate behavior or failed to meet expected standards in their role. Disciplinary actions can range from informal warnings to formal written warnings, suspension or even termination of employment, depending on the severity and frequency of the infraction. The aim of a disciplinary process is to correct behavior, maintain workplace standards and ensure a fair and consistent approach to dealing with employee issues.<\/p>\n<\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-employmentherocom2025-simple-accordion eh-simple-accordion\"><input type=\"checkbox\" id=\"accordion-1757572932252\" class=\"eh-simple-accordion__checkbox\"\/><label for=\"accordion-1757572932252\" class=\"eh-simple-accordion__header\"><h3 class=\"eh-simple-accordion__title\">Who should handle an employee grievance?<\/h3><span class=\"eh-simple-accordion__icon\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M10.3966 3.60341C10.3966 2.71788 11.1145 2 12 2C12.8855 2 13.6034 2.71788 13.6034 3.60341V10.3966H20.3966C21.2822 10.3966 22 11.1145 22 12C22 12.8856 21.2822 13.6034 20.3966 13.6034H13.6034V20.3966C13.6034 21.2822 12.8855 22 12 22C11.1145 22 10.3966 21.2822 10.3966 20.3966V13.6034H3.6034C2.71786 13.6034 2 12.8856 2 12C2 11.1145 2.71786 10.3966 3.6034 10.3966H10.3966V3.60341Z\" fill=\"currentColor\"><\/path><\/svg><\/span><\/label><div class=\"eh-simple-accordion__content\"><div class=\"eh-simple-accordion__inner\">\n<p>This ensures fairness and impartiality in the grievance process. When a manager or HR representative with no conflict of interest handles a grievance, it helps prevent bias and promotes an objective review of the situation. Similarly, having a different individual review appeals ensures that the initial decision is re-evaluated by someone who can offer a fresh perspective, free from any prior involvement or pre-conceived notions. This separation of duties is crucial for maintaining trust in the grievance resolution system and demonstrating a commitment to equitable treatment.<\/p>\n<\/div><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column form-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group form-v2-violet-box-shadow-pattern is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-employmentherocom2025-marketo-form-v2 is-layout-flow wp-block-marketo-form-v2-is-layout-flow\">\n                                                            <section class=\"eh_marketo_form-title-section eh_marketo_form-title-section--small\" aria-labelledby=\"marketo-form-title\">\n        <div class=\"eh_marketo_form-title-container\">\n                                        <h2 id=\"marketo-form-title\" 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now&quot;,&quot;success_handling_method&quot;:&quot;thank_you_page&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;thank_you_message&quot;:&quot;&quot;,&quot;add_lead_linking_id&quot;:false,&quot;add_drift_campaign_id&quot;:false,&quot;drift_campaign_id&quot;:&quot;&quot;,&quot;thank_you_page_id&quot;:&quot;32313&quot;,&quot;thank_you_page_url&quot;:&quot;https:\/\/employmenthero.com\/uk\/thank-you\/downloadable\/resources\/?origin=grievance-and-dispute-procedure&amp;origin_id=TwK4En8JC5YJh%2FgaRq%2Ff%2FWMcDPNNI3jqyLTsFHnGTg8P%2B8EriJZktnsGln%2FOSF9XRxldeV7ZnBt326fyPUBXPg%3D%3D&quot;,&quot;progress_indicator_type&quot;:&quot;progress-bar&quot;,&quot;enable_revenue_hero&quot;:false,&quot;revenue_hero_router_id&quot;:&quot;4668&quot;,&quot;revenue_hero_thank_you_message&quot;:&quot;Thank you for booking!&quot;}\"><\/div>\n                                <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group social-icons-desktop is-content-justification-center is-nowrap is-layout-flex 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<path d=\"M7.78481199,8.39527139 L6.54864687,9.91484383 C5.73222439,10.9339336 4.27946967,11.1129128 3.25127068,10.3214088 C2.2300908,9.49612727 2.05361038,7.97696676 2.85719793,6.92821874 C2.87083505,6.91050619 2.88447217,6.89299959 2.89851039,6.87569896 L5.82387388,3.27984437 L5.84553284,3.25492322 C5.99915102,3.07203079 6.17924127,2.91447144 6.37938611,2.78739415 C7.23972815,2.23645131 8.34754387,2.31595185 9.12506044,2.98449782 C9.2157072,3.06235067 9.30073868,3.14700021 9.37915214,3.23782854 C9.60657122,3.50207514 9.93486491,3.6513961 10.2784001,3.64665902 C10.6175233,3.64171598 10.9377951,3.48498047 11.155588,3.21764447 L11.1696262,3.20034383 C11.5426416,2.74620216 11.5342187,2.07930388 11.1497722,1.63546021 C9.42768425,-0.367088286 6.45118155,-0.55698335 4.50107292,1.21159465 C4.32298813,1.37306725 4.15713665,1.54813319 4.00472174,1.73555674 L1.08738009,5.32173121 C-0.548874157,7.35084854 -0.312430505,10.3492133 1.62043117,12.0813364 C2.56821124,12.921447 3.80678291,13.3317192 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is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-17 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\">Related Resources<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--3\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"\/resources\/\">View all<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-query blog-3-col-query-loop is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 alignfull wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-50088 resources type-resources status-publish has-post-thumbnail hentry resource-type-checklists\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/care-home-payroll-software-checklist\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Care-Home-Payroll-Software-Checklist-thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Guide to\u00a0 Care Home Payroll Software in the UK [Free Checklist]\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Care-Home-Payroll-Software-Checklist-thumbnail.webp 1728w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Care-Home-Payroll-Software-Checklist-thumbnail-300x176.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Care-Home-Payroll-Software-Checklist-thumbnail-1024x601.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Care-Home-Payroll-Software-Checklist-thumbnail-768x451.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Care-Home-Payroll-Software-Checklist-thumbnail-1536x901.webp 1536w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Care-Home-Payroll-Software-Checklist-thumbnail-864x508.webp 864w, 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Download our free&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/care-home-payroll-software-checklist\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Guide to\u00a0 Care Home Payroll Software in the UK [Free Checklist]<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/care-home-payroll-software-checklist\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-49301 resources type-resources status-publish has-post-thumbnail hentry resource-type-checklists\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-23 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/payroll-compliance-checklist\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-payroll-compliance-health-check-checklist-thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Payroll Health Check Checklist: Audit, Compliance and Review\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-payroll-compliance-health-check-checklist-thumbnail.webp 1728w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-payroll-compliance-health-check-checklist-thumbnail-300x176.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-payroll-compliance-health-check-checklist-thumbnail-1024x601.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-payroll-compliance-health-check-checklist-thumbnail-768x451.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-payroll-compliance-health-check-checklist-thumbnail-1536x901.webp 1536w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-payroll-compliance-health-check-checklist-thumbnail-864x508.webp 864w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-payroll-compliance-health-check-checklist-thumbnail-440x258.webp 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-6 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2024\/02\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/checklists\/\" rel=\"tag\">Checklists<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/payroll-compliance-checklist\/\" target=\"_self\" >Payroll Health Check Checklist: Audit, Compliance and Review<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-5\"><p class=\"wp-block-post-excerpt__excerpt\">Is your payroll as healthy as your bottom line? Use our payroll audit, compliance, and review checklist to catch errors,&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/payroll-compliance-checklist\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Payroll Health Check Checklist: Audit, Compliance and Review<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/payroll-compliance-checklist\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-49210 resources type-resources status-publish has-post-thumbnail hentry resource-type-checklists\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-26 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/budget-and-pay-reviews\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-budget-and-pay-review-checklist-thumbnail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Budget &amp; Pay Review Season: Shifting the Strategy for 2026\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-budget-and-pay-review-checklist-thumbnail.webp 1728w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-budget-and-pay-review-checklist-thumbnail-300x176.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-budget-and-pay-review-checklist-thumbnail-1024x601.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-budget-and-pay-review-checklist-thumbnail-768x451.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-budget-and-pay-review-checklist-thumbnail-1536x901.webp 1536w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-budget-and-pay-review-checklist-thumbnail-864x508.webp 864w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/03\/uk-budget-and-pay-review-checklist-thumbnail-440x258.webp 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-9 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-25 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-24 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2024\/02\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/checklists\/\" rel=\"tag\">Checklists<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/budget-and-pay-reviews\/\" target=\"_self\" >Budget &amp; Pay Review Season: Shifting the Strategy for 2026<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-8\"><p class=\"wp-block-post-excerpt__excerpt\">Learn how HR leaders can reward performance, boost engagement and show employees they matter. <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/budget-and-pay-reviews\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Budget &amp; Pay Review Season: Shifting the Strategy for 2026<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/budget-and-pay-reviews\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to handle employee grievances and workplace disputes fairly and legally. Follow a clear grievance procedure aligned with ACAS guidelines.<\/p>\n","protected":false},"featured_media":42274,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"7 min read","display_reading_time":false,"registration_open_datetime":"","registration_close_datetime":"","event_start_datetime":"","event_end_datetime":"","time_zone":"","location":"","link_video":"","video_type":"","file_video":"","download_content_type":"file","download_file":"42276","download_url":"","download_cta_label":"","footnotes":""},"resource-type":[],"topic":[],"industry":[],"search-tags":[],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-42269","resources","type-resources","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resources\/42269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":5,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resources\/42269\/revisions"}],"predecessor-version":[{"id":43362,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resources\/42269\/revisions\/43362"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/media\/42274"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/media?parent=42269"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resource-type?post=42269"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/topic?post=42269"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/industry?post=42269"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/search-tags?post=42269"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/audience?post=42269"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/business-size?post=42269"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/product-tag?post=42269"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/funnel-stage?post=42269"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/region?post=42269"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/pain-point?post=42269"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/persona?post=42269"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/post_features?post=42269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}