{"id":7171,"date":"2021-10-29T10:32:53","date_gmt":"2021-10-29T00:32:53","guid":{"rendered":"https:\/\/employmenthero.com\/uk\/resources\/employee-experience-guide\/"},"modified":"2025-10-17T03:40:23","modified_gmt":"2025-10-17T03:40:23","slug":"employee-experience-guide","status":"publish","type":"resources","link":"https:\/\/employmenthero.com\/uk\/resources\/employee-experience-guide\/","title":{"rendered":"How to create a standout employee experience (EX) in 7 steps"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull resource-sticky-downloadable-template has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull blog-template-header has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div 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C4.32298813,1.37306725 4.15713665,1.54813319 4.00472174,1.73555674 L1.08738009,5.32173121 C-0.548874157,7.35084854 -0.312430505,10.3492133 1.62043117,12.0813364 C2.56821124,12.921447 3.80678291,13.3317192 5.05377751,13.2188532 C5.20097822,13.2064956 5.34697566,13.1875473 5.49176982,13.1613904 C6.61362375,12.9593437 7.63039162,12.3585585 8.36398864,11.4636626 L9.59594229,9.94923914 C10.0136795,9.43578101 9.94709821,8.67146367 9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group post-title-mobile has-global-padding is-layout-constrained wp-container-core-group-is-layout-6 wp-block-group-is-layout-constrained\"><h2 class=\"blog-template-title wp-block-post-title\">How to create a standout employee experience (EX) in 7 steps<\/h2>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-5 wp-block-group-is-layout-flex\">\n<p class=\"has-sm-font-size\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2021-10-29T10:32:53+00:00\">29 Oct 2021<\/time><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns content-flex is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<div class=\"wp-block-group sticky-downloadable-title has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-10 wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--24)\"><h1 class=\"blog-template-title wp-block-post-title\">How to create a standout employee experience (EX) in 7 steps<\/h1>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9 wp-block-group-is-layout-flex\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-12 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--24)\">\n<div class=\"content-single-table-content\"><\/div>\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group has-link-color wp-elements-6335d244bf8a1ab74d039c055c4fdb80 has-global-padding is-layout-constrained wp-container-core-group-is-layout-11 wp-block-group-is-layout-constrained\">\n<p class=\"has-paragraph-2-m-font-size\">Employee experience (or EX) has quickly become one of the most important drivers of workplace success. Companies that get EX right typically see higher engagement, lower turnover and a stronger employer brand.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\"><a href=\"https:\/\/www.peoplemanagement.co.uk\/article\/1745296\/is-employee-engagement-really-a-priority\">44% of UK workers<\/a> listed a positive employee experience as a top priority in the quest for better engagement and retention.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">In this guide, we&#8217;ll walk you through what an employee experience strategy actually is, why it matters and the seven practical steps you can take to design one that will keep your people happy and productive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What\u2019s in the employee experience guide?<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">From the hiring process right through to exit interviews, designing your employee experience can make a huge difference when it comes to keeping your team happy, engaged and loyal.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">In this guide, we\u2019ll show you how to create a standout employee experience that will turn your team into brand advocates. Inside, you can get insights into:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-checkmark\">\n<li class=\"has-paragraph-2-m-font-size\">What is the employee experience (EX)?<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Using the employee lifecycle to create a standout experience<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Using EX to recruit and attract talent<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Breaking down your <a href=\"https:\/\/employmenthero.com\/uk\/resources\/evp-strategy-worksheet\/\">EVP and employer brand<\/a>\u00a0<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">How to improve the candidate experience<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Leveraging EX for onboarding<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Implementing professional development plans<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">How EX impacts retention<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Using reward and recognition programmes for EX<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Maintaining EX during offboarding<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Considering we spend on average one-third of our lives at work, you want to make your employees feel valued and positive about logging on for the day. Download the guide now.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2021\/10\/Women-talking-to-each-other-1024x683.webp\" alt=\"Three women catching up over food\" class=\"wp-image-44133\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">What is an employee experience strategy?<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">At its core, an employee experience strategy is the deliberate design of every interaction an employee has with your company, from the moment they spot your job ad to the day they leave (and even beyond, if you want them championing your brand).<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">It goes further than a general HR strategy. While HR traditionally focuses on policies and processes, EX is about the holistic journey. These include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">Recruitment: how candidates are treated before they join<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Onboarding: how welcome and supported they feel from day one<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Development: the opportunities you provide to grow and thrive<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Retention: how you recognise and reward their contributions<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">Exit: how you part ways and maintain relationships after they leave<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">A good EX strategy considers all of these stages, tying them back to your company&#8217;s mission and culture and making sure employees feel valued throughout.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why employee experience matters more than ever<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">The pandemic fundamentally shifted what employees expect from work. Remote and hybrid arrangements are no longer emergency measures but desired work benefits. The Great Resignation might have calmed down, but the underlying sentiment remains: people want work that feels meaningful, manageable and aligned with their values.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">From a business perspective, the numbers tell a compelling story. <a href=\"https:\/\/www.gallup.com\/workplace\/236927\/employee-engagement-drives-growth.aspx\" target=\"_blank\" rel=\"noreferrer noopener\">Gallup <\/a>showed that companies with highly engaged workforces show 21% greater profitability and 10% higher customer ratings than their competitors. When you factor in the average cost of replacing an employee (ranging from 50% to 200% of their annual salary), investing in employee experience quickly becomes both a moral and financial incentive.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Beyond the hard metrics, there&#8217;s your business\u2019s reputation. In an age where employer reviews are just a Google search away, your employee experience directly impacts your ability to attract top talent. A strong EX strategy turns your workforce into your best recruitment tool.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2021\/10\/image6-1024x683.webp\" alt=\"Team collaborating with VR technology in a modern office.\" class=\"wp-image-44135\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">The business case for investing in employee experience<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Building a compelling business case for EX investment requires connecting employee satisfaction to business outcomes. Here&#8217;s how to frame the argument:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Revenue impact<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Engaged employees drive higher revenue, and that\u2019s higher revenue per happy employee. They&#8217;re more innovative, take fewer sick days and deliver better customer service. When employees feel valued and supported, that energy translates directly to customer interactions and business results.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cost reduction<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">High turnover is expensive. Beyond recruitment and training costs, there&#8217;s the hidden expense of lost productivity, knowledge drain and the impact on remaining team members. A strong EX strategy can reduce turnover, offering cost savings.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Talent attraction<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">In competitive job markets, EX becomes your differentiator. Companies known for great employee experiences can attract candidates faster and often at lower salary costs because the total package is more appealing.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Innovation catalyst<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Employees who feel psychologically safe and valued are more likely to share ideas, take calculated risks and contribute to innovation. This creative energy often leads to breakthrough products, process improvements and competitive advantages.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2021\/10\/image7-2-1024x683.webp\" alt=\"A smiling woman wearing a headset works at a computer while speaking to a customer.\" class=\"wp-image-44136\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Seven steps to build an effective employee experience strategy<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Building a great employee experience doesn\u2019t have to be overwhelming. In the steps ahead, we\u2019ll show you how to map the employee journey, gather feedback that matters, define a clear vision and bring your values to life. From onboarding to recognition, development to offboarding, you\u2019ll see how straightforward actions can transform how your team feels about work.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Map the full employee journey<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">From pre-hire interactions to offboarding, every stage deserves attention. Start by mapping the key touchpoints across the employee lifecycle. The journey begins the moment someone encounters your employer brand, whether on job boards, social media or through word of mouth. The application process, interview experience and offer communication all set expectations before day one.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">For onboarding, every detail should reflect your values and set the tone for the journey ahead, from workspace setup and introductions to early projects and feedback sessions.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">The ongoing employment phase is where most experience happens. Daily work, career development, recognition and how challenges are handled all compound over time, with small improvements creating a big cumulative impact.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Finally, the exit process matters more than many realise. How you manage departures shapes not only the leaver\u2019s perception but also how the rest of the workforce views your culture.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Gather feedback that matters<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Employee sentiment shifts quickly, so you need multiple feedback channels across the journey. Pulse surveys should be short, frequent, and focused on specific aspects of the experience. Monthly or quarterly pulses can track sentiment trends and spot issues early, provided the right questions are asked and responses acted on promptly.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Stay interviews are another essential tool. Unlike exit interviews, which come too late, stay interviews focus on why employees stay, what engages them and what might make them leave. Run these regularly with top talent, keeping conversations honest and focused on their experience.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Real-time feedback channels such as suggestion boxes, anonymous chat or team retrospectives encourage continuous input. The goal is to make feedback a natural, ongoing part of work rather than an annual ritual.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Define your EX vision and values<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Your EX strategy should mirror your wider mission but be specific enough to guide daily decisions. If innovation is central to your brand, employees should experience room to experiment, learn and even fail safely.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Define the kind of workplace you want to create. Your vision should answer questions like:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-paragraph-2-m-font-size\">How do we want employees to feel about their work?\u00a0<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">What behaviours do we want to encourage?\u00a0<\/li>\n\n\n\n<li class=\"has-paragraph-2-m-font-size\">How should we be known as an employer?<\/li>\n<\/ul>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Translate EX values into observable actions. If \u201cgrowth\u201d is a core value, it should show up in career development, learning budgets, stretch projects and how managers treat mistakes. If \u201cinclusion\u201d is a value, it must be visible in recruitment, team dynamics, communication and leadership representation.<br><br>Our guide dives much deeper into all these stages of the EX journey, so be sure to download it for the full breakdown.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Download the guide<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">4. Design for inclusion and personalisation<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Modern workforces are diverse in age, background, working style, career stage and personal preference. EX strategies should build flexibility within structure.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Generational needs differ. Early-career employees may seek rapid progression, mid-career staff might prioritise balance and senior employees often value meaningful work and mentoring. Role-based needs also vary.&nbsp;<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Sales teams might thrive on competitive recognition, while creative teams may prefer collaborative feedback. Remote and office-based employees will need different approaches to connection.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">In the UK, hybrid work is now standard, so flexibility must be built in. Focus on outcomes, ensure equal opportunities regardless of location and create deliberate opportunities for collaboration. Cultural inclusion also matters. Employees from different backgrounds may prefer different communication styles, celebrations, and working approaches. Designing experiences that respect these differences strengthens belonging.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Enable with the right tools and tech<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Technology should simplify work. Start by auditing your tech stack and removing tools that create friction.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Likewise, communication platforms should connect your people, not overwhelm them. Whether you use Teams, Slack or another tool, clarity about when and how to use each channel prevents important information from being lost. Performance tools should support continuous check-ins, goals and feedback rather than relying only on annual reviews.&nbsp;<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Recognition platforms can boost engagement when they tie recognition to company values and deliver rewards to employees&#8217; value. Learning platforms should create personalised development paths blending training, mentoring and on-the-job learning.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Train managers as experience champions<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Managers shape culture <a href=\"https:\/\/employmenthero.com\/uk\/blog\/gamification-in-hr\/\">more than any HR policy<\/a>. They are the daily link between organisational intent and employee reality, so investing in them is critical.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Start by promoting managers for leadership ability, not just technical skill. Emotional intelligence, coaching skills and a commitment to development should be part of selection criteria.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Provide ongoing training across both hard and soft skills. This should cover one-to-ones, feedback, performance conversations, empathy and psychological safety. Give managers toolkits with conversation guides, career frameworks and recognition resources so they can deliver consistent experiences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Measure, adjust, repeat<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">You wouldn\u2019t run payroll without checking the numbers, and EX is no different. Measuring requires both quantitative and qualitative insights.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Quantitative metrics include eNPS, turnover and retention rates, engagement scores and internal mobility rates. Always break data down by department, demographics and tenure to uncover trends and hotspots.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Qualitative insights from exit interviews and stay interviews can add context to the numbers and reveal root causes. Most importantly, act on what you learn. Close the loop by showing employees how feedback has shaped change.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2021\/10\/image3-1-1024x683.webp\" alt=\"A woman conducts a job interview with a man at a desk in a modern office setting.\" class=\"wp-image-44134\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Common EX strategy mistakes and how to avoid them<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Ready to start on your EX strategy? We\u2019ve compiled a list of common mistakes that employers make when building the plan and how you can avoid them.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Treating perks as culture substitutes<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Perks like pizza Fridays or ping pong may spark initial excitement, but they don\u2019t replace meaningful culture.&nbsp;<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Engagement comes from clear communication, fair treatment, growth opportunities, recognition and manageable workloads. Use perks to reinforce culture, not create it.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Ignoring feedback until exit interviews<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Exit interviews are useful, but they come too late to retain talent. Instead, run stay interviews with top performers, pulse surveys and onboarding check-ins to capture feedback earlier.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Make sure to act on that feedback where possible. Employees are more likely to keep sharing if they see tangible change or understand why certain suggestions weren\u2019t adopted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">One-size-fits-all implementation<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Rolling out identical initiatives across all roles or demographics rarely works. Segment employees by role type, career stage or working arrangement, and pilot new initiatives before scaling.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Offer choice where possible. Recognition, learning formats and benefit packages can be tailored while still achieving the same outcomes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Focusing only on engagement scores<\/h3>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Engagement scores matter, but optimising for the number alone risks superficial change. Balance survey results with business outcomes such as productivity, customer satisfaction and innovation.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Dig deeper into engagement data to uncover pockets of disengagement or drivers of success.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Measuring ROI and building the business case<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Linking EX to financial impact secures leadership support. While some benefits are intangible, many can be quantified.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">Calculate cost savings from reduced turnover by factoring in recruitment, onboarding, training and productivity loss. Measure productivity improvements through revenue per employee, customer satisfaction or project completion rates.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">You can also track customer impact, as engaged employees often drive retention and sales.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2021\/10\/image5-2-1024x683.webp\" alt=\"Team presentation led by a smiling speaker.\" class=\"wp-image-44137\"\/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Tools, templates and resources to get started<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">If you\u2019re looking for more templates and tools to help with your EX journey, 91±¬ΑΟ has created resources to help you get started:<\/p>\n\n\n\n<ul class=\"wp-block-list has-paragraph-2-m-font-size\">\n<li><a href=\"https:\/\/employmenthero.com\/uk\/resources\/employee-retention-strategies\/\">Employee Retention Strategy Guide<\/a>: Learn practical strategies to keep your top talent, reduce turnover and build a loyal, motivated workforce.<\/li>\n\n\n\n<li><a href=\"https:\/\/employmenthero.com\/uk\/resources\/employee-engagement-guide\/\">Employee Engagement Guide<\/a>: Discover how to drive engagement through recognition, meaningful work and feedback, creating a culture where employees thrive.<\/li>\n\n\n\n<li><a href=\"https:\/\/employmenthero.com\/uk\/resources\/reduce-staff-turnover\/\">Reduce Staff Turnover Guide<\/a>: Explore actionable steps to identify retention risks, improve job satisfaction and maintain continuity across your teams.<\/li>\n\n\n\n<li><a href=\"https:\/\/employmenthero.com\/uk\/products\/employee-experience\/\">Employee Experience Software<\/a>: 91±¬ΑΟ\u2019s EX software boosts employee engagement with rewards, recognition and performance tools. It helps employees manage work admin like timesheets and leave, while supporting career growth.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Get started on your Employee Experience strategy today<\/h2>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">EX will continue to evolve with technology, shifting expectations and global events.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">AI will personalise learning and career paths, but human leadership remains vital for trust and empathy. Skills-based career development will overtake traditional ladders, while purpose-driven work will grow in importance. Flexibility will expand beyond location to schedules, career paths and benefits.<\/p>\n\n\n\n<p class=\"has-paragraph-2-m-font-size\">The most successful EX strategies will balance personalisation with business goals, ensuring employees feel supported while the organisation thrives. Looking to create a better employee experience for your team? Download the guide now.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-2 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#form\">Download Employee Experience guide<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column form-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"form\" class=\"wp-block-group form-v2-violet-box-shadow-pattern is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-employmentherocom2025-marketo-form-v2 is-layout-flow wp-block-marketo-form-v2-is-layout-flow\">\n                                                            <section class=\"eh_marketo_form-title-section eh_marketo_form-title-section--small\" 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9.94709821,8.67146367 9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull eh-single-resource-whitepapers-layout has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"stop-el\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group 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srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail.webp 1600w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-300x169.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-1024x576.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-768x432.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-1536x864.webp 1536w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-440x248.webp 440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-3 is-vertical is-content-justification-left is-nowrap is-layout-flex 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Discover the top 7 integrations that actually work.&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/software-integrations-hospitality-retail\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Top 7 \u200b\u200bSoftware Integrations for Hospitality and Retail<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/software-integrations-hospitality-retail\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-50389 resources type-resources status-publish has-post-thumbnail hentry resource-type-webinar search-tags-upcoming-webinar\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/mental-health-awareness-week-managers-webinar\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Mental Health Awareness Week 2026: Breakfast Sessions for Managers That Care\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_.webp 1280w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_-300x169.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_-1024x576.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_-768x432.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_-440x248.webp 440w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-6 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2024\/02\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/webinar\/\" rel=\"tag\">Webinars<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/mental-health-awareness-week-managers-webinar\/\" target=\"_self\" >Mental Health Awareness Week 2026: Breakfast Sessions for Managers That Care<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-5\"><p class=\"wp-block-post-excerpt__excerpt\">Join 91±¬ΑΟ&#8217;s free 5-day webinar series for UK managers this Mental Health Awareness Week. Five sessions on real scenarios.&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/mental-health-awareness-week-managers-webinar\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Mental Health Awareness Week 2026: Breakfast Sessions for Managers That Care<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/mental-health-awareness-week-managers-webinar\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-50314 resources type-resources status-publish has-post-thumbnail hentry resource-type-templates\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-25 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/probationary-period-review-template\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK-.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Probationary Period Review Template for UK Employers\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK-.webp 1728w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--300x176.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--1024x601.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--768x451.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--1536x901.webp 1536w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--864x508.webp 864w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--440x258.webp 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-9 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-24 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-23 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2024\/02\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/templates\/\" rel=\"tag\">Templates<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/probationary-period-review-template\/\" target=\"_self\" >Probationary Period Review Template for UK Employers<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-8\"><p class=\"wp-block-post-excerpt__excerpt\">Download our free probation review template for UK employers and learn about structuring meetings, giving feedback, and navigating probations. <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/probationary-period-review-template\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Probationary Period Review Template for UK Employers<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/probationary-period-review-template\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to create a standout employee experience strategy. Download our free PDF guide to boost engagement, retention &#038; workplace culture today.<\/p>\n","protected":false},"featured_media":44126,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"8 min read","display_reading_time":false,"registration_open_datetime":"","registration_close_datetime":"","event_start_datetime":"","event_end_datetime":"","time_zone":"","location":"","link_video":"","video_type":"","file_video":"","download_content_type":"file","download_file":"44127","download_url":"","download_cta_label":"","footnotes":""},"resource-type":[168],"topic":[110],"industry":[65,57,55,66,72,35,76,41,77,58,43,67,46,69,40,59,73,70,45,54,47,49,51,68,52,50,64,44,42,53,48,74,75,56,71],"search-tags":[241],"audience":[],"business-size":[],"product-tag":[],"funnel-stage":[],"region":[],"pain-point":[],"persona":[],"post_features":[],"class_list":["post-7171","resources","type-resources","status-publish","has-post-thumbnail","hentry","resource-type-guides-and-playbooks","topic-people-and-culture","industry-agriculture","industry-automotive","industry-business-consulting","industry-childcare","industry-colleges-and-sporting-clubs","industry-construction","industry-consumer-services","industry-customer-service","industry-early-education","industry-ecommerce","industry-education","industry-entertainment","industry-finance","industry-financial-services","industry-franchises","industry-health-and-fitness","industry-health-services","industry-healthcare","industry-hospitality","industry-it-and-technology","industry-legal","industry-logistics-manufacturing","industry-media-communications","industry-not-for-profit","industry-professional-services","industry-public-relations","industry-real-estate","industry-real-estate-and-strata-management","industry-recruitment","industry-retail","industry-stem","industry-technology","industry-utilities-public-services","industry-veterinary-services","industry-youth-services","search-tags-employee-experience"],"_links":{"self":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resources\/7171","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/types\/resources"}],"version-history":[{"count":9,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resources\/7171\/revisions"}],"predecessor-version":[{"id":44148,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resources\/7171\/revisions\/44148"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/media\/44126"}],"wp:attachment":[{"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/media?parent=7171"}],"wp:term":[{"taxonomy":"resource-type","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/resource-type?post=7171"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/topic?post=7171"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/industry?post=7171"},{"taxonomy":"search-tags","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/search-tags?post=7171"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/audience?post=7171"},{"taxonomy":"business-size","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/business-size?post=7171"},{"taxonomy":"product-tag","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/product-tag?post=7171"},{"taxonomy":"funnel-stage","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/funnel-stage?post=7171"},{"taxonomy":"region","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/region?post=7171"},{"taxonomy":"pain-point","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/pain-point?post=7171"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/persona?post=7171"},{"taxonomy":"post_features","embeddable":true,"href":"https:\/\/employmenthero.com\/uk\/wp-json\/wp\/v2\/post_features?post=7171"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}