{"id":9800,"date":"2022-12-06T23:21:44","date_gmt":"2022-12-06T13:21:44","guid":{"rendered":"https:\/\/employmenthero.com\/uk\/resources\/guide-to-change-management\/"},"modified":"2025-10-02T08:00:30","modified_gmt":"2025-10-02T08:00:30","slug":"guide-to-change-management","status":"publish","type":"resources","link":"https:\/\/employmenthero.com\/uk\/resources\/guide-to-change-management\/","title":{"rendered":"Guide to Business Change Management"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull resource-sticky-downloadable-template has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull blog-template-header has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\"><div style=\"--bb--crumb-gap:.4em;\" 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C4.32298813,1.37306725 4.15713665,1.54813319 4.00472174,1.73555674 L1.08738009,5.32173121 C-0.548874157,7.35084854 -0.312430505,10.3492133 1.62043117,12.0813364 C2.56821124,12.921447 3.80678291,13.3317192 5.05377751,13.2188532 C5.20097822,13.2064956 5.34697566,13.1875473 5.49176982,13.1613904 C6.61362375,12.9593437 7.63039162,12.3585585 8.36398864,11.4636626 L9.59594229,9.94923914 C10.0136795,9.43578101 9.94709821,8.67146367 9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group post-title-mobile has-global-padding is-layout-constrained wp-container-core-group-is-layout-6 wp-block-group-is-layout-constrained\"><h2 class=\"blog-template-title wp-block-post-title\">Guide to Business Change Management<\/h2>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-5 wp-block-group-is-layout-flex\">\n<p class=\"has-sm-font-size\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2022-12-06T23:21:44+00:00\">6 Dec 2022<\/time><\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns content-flex is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:55%\">\n<div class=\"wp-block-group sticky-downloadable-title has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-10 wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--24)\"><h1 class=\"blog-template-title wp-block-post-title\">Guide to Business Change Management<\/h1>\n\n\n<div class=\"wp-block-group is-nowrap is-layout-flex wp-container-core-group-is-layout-9 wp-block-group-is-layout-flex\">\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-style:none;border-left-width:0px;padding-left:0\">Published<\/p>\n\n\n<div class=\"wp-block-post-date has-sm-font-size\"><time datetime=\"2022-12-06T23:21:44+00:00\">Dec 6, 2022<\/time><\/div>\n\n\n<p class=\"has-text-align-center has-sm-font-size\" style=\"border-left-color:var(--wp--preset--color--neutral-700);border-left-width:1px;padding-left:var(--wp--preset--spacing--2)\">2 min read<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-container-core-group-is-layout-12 wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--6);padding-bottom:var(--wp--preset--spacing--24)\">\n<div class=\"content-single-table-content\"><\/div>\n\n\n\n<div id=\"content-wrapper\" class=\"wp-block-group has-link-color wp-elements-5a14667be5396647d7be41f300eb6ec5 has-global-padding is-layout-constrained wp-container-core-group-is-layout-11 wp-block-group-is-layout-constrained\">\n<p>Change is a necessary aspect of life \u2013 and this also applies to business. The last few years have underlined that change really is a constant. Yet managing change successfully is an elusive skill \u2013 only 34% of change initiatives succeed.<\/p>\n\n\n\n<p>Taking the right approach to change management in business makes all the difference. Effective change management processes and approaches increase the likelihood that the changes initiated and executed will take hold within an organisation with the minimum of friction.<\/p>\n\n\n\n<p>Successful businesses grow and evolve in response to ever-changing signals in industry and marketplaces. That\u2019s why we\u2019ve created this guide to provide you with clarity on what goes into change management so that you can manage change successfully in your business when the need arises. This is what will help you stay relevant and ahead of the competition and best serve your employees and customers alike.<\/p>\n\n\n\n<p>In this guide we\u2019ll cover:<\/p>\n\n\n\n<ul class=\"wp-block-list is-style-checkmark\">\n<li>The four principles of change management<\/li>\n\n\n\n<li>The key to successful change<\/li>\n\n\n\n<li>Key trends in change management for 2023<\/li>\n\n\n\n<li>How to overcome resistance to change,<\/li>\n\n\n\n<li>And so much more.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-neutral-500-color has-text-color has-link-color has-sm-font-size wp-elements-b738bf777443419aab68b49c2238205a\"><strong>Disclaimer:<\/strong><em>&nbsp;The information in this article is current as at 10 November 2022, and has been prepared by 91±¬ΑΟ Pty Ltd (ABN 11 160 047 709) and its related bodies corporate (<\/em><strong><em>91±¬ΑΟ<\/em><\/strong><em>). The views expressed in this article are general information only, are provided in good faith to assist employers and their employees, and should not be relied on as professional advice. The Information is based on data supplied by third parties. While such data is believed to be accurate, it has not been independently verified and no warranties are given that it is complete, accurate, up to date or fit for the purpose for which it is required. 91±¬ΑΟ does not accept responsibility for any inaccuracy in such data and is not liable for any loss or damages arising either directly or indirectly as a result of reliance on, use of or inability to use any information provided in this article.You should undertake your own research and to seek professional advice before making any decisions or relying on the information in this article.<\/em><\/p>\n\n\n\n<p>Whether you\u2019re a small business or large enterprise, you\u2019re likely to encounter change on a daily basis \u2013 anything from tweaking a product or service in response to customer feedback, to scaling up a business. Change is everywhere. In fact,&nbsp;<a href=\"https:\/\/images.forbes.com\/forbesinsights\/StudyPDFs\/KPMG_Transformation_Report.pdf\">according to Forbes<\/a>, 93% of US based companies are in the process of making changes to their business model.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is business change management?<\/h2>\n\n\n\n<p><a href=\"https:\/\/www.forbes.com\/advisor\/business\/principles-of-change-management\/\">Forbes<\/a>&nbsp;defines change management as&nbsp;<em>\u201ca structured process for planning and implementing new ways of operating within an organisation\u201d<\/em>. The purpose of change management is to put in place clear processes and strategies to execute the change successfully while also supporting those impacted to adapt to the change.<\/p>\n\n\n\n<p>Ultimately, business change managementis about applying a systematic approach to dealing with the transition or transformation of an organisation\u2019s goals, processes or technologies.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why is a change management process important?<\/h2>\n\n\n\n<p>Change is part of doing business \u2013 and that\u2019s why having a robust process for handling it is vital. The need for change can come from outside or within a business. Drivers can range from customer pressure, consumer preferences, changing trends, changing regulations, new technology, acquisitions and mergers, competition \u2013 and even from suggestions from your own employees on how to improve processes.<\/p>\n\n\n\n<p>Whether the change was planned or reactive, a change management process is essential to execute change smoothly and successfully.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Are there different types of business change managementmodels?<\/h2>\n\n\n\n<p>There are many different ways to approach change management \u2013 here are just a few well known models:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/bethestrategicpm.com\/managing-change-using-the-kubler-ross-change-model\/\">K\u00fcbler-Ross Change Model&nbsp;<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.tsw.co.uk\/blog\/leadership-and-management\/lewis-change-model\/\">Lewin\u2019s Change Management Model<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/strategicmanagementinsight.com\/tools\/mckinsey-7s-model-framework\/\">McKinsey 7-S Model<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/changemanagementinsight.com\/nudge-theory-in-change-management\/\">Nudge Theory<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.resonanceglobal.com\/blog\/what-is-the-adkar-model-of-change-management\">The ADKAR Change Management Model<\/a><\/li>\n<\/ol>\n\n\n\n<p>However, of the various change management models in the field, one of the most well known thought leaders is John Kotter, a professor at Harvard Business School and Founder of the management consulting firm Kotter International.<\/p>\n\n\n\n<p>Kotter\u2019s 8-Step model is based on four key principles and eight steps. The four principles are;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Select few + diverse many<\/strong><\/li>\n\n\n\n<li><strong>Have to + want to<\/strong><\/li>\n\n\n\n<li><strong>Head + heart<\/strong><\/li>\n\n\n\n<li><strong>Management + leadership<\/strong><\/li>\n<\/ul>\n\n\n\n<p>The eight steps then create a process for leading change within an organisation:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Create a sense of urgency.<\/strong><\/li>\n\n\n\n<li><strong>Build a guiding coalition.<\/strong><\/li>\n\n\n\n<li><strong>Form a strategic vision and initiatives.<\/strong><\/li>\n\n\n\n<li><strong>Enlist volunteers.<\/strong><\/li>\n\n\n\n<li><strong>Enable action by removing barriers.<\/strong><\/li>\n\n\n\n<li><strong>Generate short-term wins.<\/strong><\/li>\n\n\n\n<li><strong>Sustain acceleration.<\/strong><\/li>\n\n\n\n<li><strong>Anchor the changes in organisational culture.&nbsp;<\/strong>We dive into a deeper understanding of Kotter\u2019s model in our Guide to Change Management.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Examples of when a change management strategy is needed<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">1. Company merger or acquisition<\/h3>\n\n\n\n<p>Mergers and acquisitions (M&amp;A) can be an exciting but intensely stressful time for organisations. M&amp;A can lead to increased service provision and product diversification, as well as location changes, triggering downsizing or increasing team size.<\/p>\n\n\n\n<p>The transition can be difficult for leaders and employees alike, and for this reason, a change management strategy can help smooth that journey. A change management strategy can help get everyone on the same page, align with the same priorities and values, and reduce any downtime from the disruption.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Moving from a legacy system to a new system<\/h3>\n\n\n\n<p>A legacy system is an outdated software or hardware that is still in use but relies on older technologies that may no longer meet the requirements, or be supported or maintained by the vendor.<\/p>\n\n\n\n<p>Migrating from a legacy system to a new platform or infrastructure can seem like an obvious step to improve security, speed up processes and improve the performance and productivity of your organisation, but it\u2019s important to take into consideration the impact that this transition will have on the team.<\/p>\n\n\n\n<p>Planning a system migration can be a lengthy process, and that\u2019s where a change management process can be very helpful indeed. A robust process will help an organisation drive such a transition with minimum disruption.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Who is responsible for managing change initiatives?<\/h2>\n\n\n\n<p>When a business embarks on a change management initiative, it is likely that they will appoint a change manager or a change agent, or a team of change agents.<\/p>\n\n\n\n<p>These individuals may be internal staff members such as employees or managers. They may also be experts brought in to deliver a specific change project, and therefore may be appointed as external contractors or consultants who are in charge of overseeing the change process.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What are some challenges when implementing an organisational change?<\/h2>\n\n\n\n<p>According to one study,&nbsp;<a href=\"https:\/\/change.walkme.com\/change-management-statistics\/\">one in three CEOs<\/a>&nbsp;failed to achieve the desired outcome from past transformation initiatives. To avoid this fate, let\u2019s look at two of the most common challenges when it comes to implementing organisational change.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Lack of strategic planning<\/h3>\n\n\n\n<p>Juggling multiple simultaneous changes across complex teams is no easy feat. But a lack of strategic planning is sure to cause a change management initiative to fail. It\u2019s critical to scope out the full extent of the change and how it will be delivered, including the timeline.<\/p>\n\n\n\n<p>This requires step-by-step planning, as well as getting buy-in from management and engagement from all team members so that roles, responsibilities and expectations can be clearly communicated.<\/p>\n\n\n\n<p>Many organisations fail to take into account downtime for dealing with hiccups and barriers that are inevitable when navigating change. And of course, planning the budget is also a significant element. In one study,&nbsp;<a href=\"https:\/\/www.capacity4health.org\/change-management-statistics\/\">81% of projects<\/a>&nbsp;with effective change management came in on or under budget. When change management wasn\u2019t as effective, there was a clear negative fiscal impact.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Resistance to change<\/h3>\n\n\n\n<p>People don\u2019t like change\u2026 Or is that a myth?<\/p>\n\n\n\n<p>Of course, change can be difficult for many people to process; there\u2019s a feeling of a loss of autonomy and control, and a great deal of fear, anxiety and uncertainty. People can certainly dig their heels in when decisions are imposed on them suddenly, and before they know it, everything is different. Perhaps they had a bad experience in the past. And of course, it can mean more work.<\/p>\n\n\n\n<p>But here\u2019s the thing: 74% of employees say they are willing to support change. However, only one quarter of employees are able to change the way they work&nbsp;<a href=\"https:\/\/emt.gartnerweb.com\/ngw\/globalassets\/en\/human-resources\/documents\/trends\/changing-change-management.pdf\">when managed from the top down<\/a>. One thing seems clear: a top down approach is likely to cause significant challenges.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Common business change management mistakes to avoid<\/h2>\n\n\n\n<p>According to Gartner, only 34% of change initiatives succeed \u2013 66% fail.<\/p>\n\n\n\n<p>There are many reasons why businesses may fail to achieve the desired change, such as a lack of skills, expertise or resources within the organisation. But more typically, it\u2019s for one or more of the following reasons;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Poorly scoped change management and a lack of understanding of the change and the impact it will have<\/li>\n\n\n\n<li>Poor communication regarding the proposed change and how it will impact employees<\/li>\n\n\n\n<li>Failure to engage employees<\/li>\n\n\n\n<li>A culture of resistance to change<\/li>\n\n\n\n<li>Insufficient resources or budget<\/li>\n\n\n\n<li>Lack of management buy in<\/li>\n\n\n\n<li>Lack of change champions to drive momentum and deliver change<\/li>\n<\/ul>\n\n\n\n<p>Don\u2019t fall for these common change management mistakes. Remember, people lie at the heart of your business, and therefore at the core of any change you want to make. Change necessarily requires employee buy-in, but more than&nbsp;<a href=\"https:\/\/www.gartner.com\/en\/human-resources\/insights\/organizational-change-management\">80% of organisations<\/a>&nbsp;manage change from the top down \u2013 which might explain why two thirds of chief human resources officers are dissatisfied with the speed of change implementation.<\/p>\n\n\n\n<p>Engage your employees from the outset. One great way to get buy-in from every employee is to embed the change initiative in your organisational&nbsp;<a href=\"https:\/\/employmenthero.com\/uk\/resources\/okrs-guide\/\">Objectives and Key Results (OKR)<\/a>&nbsp;framework. This way, every employee will feel part of the change process and motivated to play their part.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What does a successful change management process look like?<\/h2>\n\n\n\n<p>The key to change is to place your employees at the focus of the process. The most successful change initiatives view and treat people as the lynchpin of success.<\/p>\n\n\n\n<p>Nearly three quarters of employees say they are willing to support change, yet only one quarter of employees are able to change the way they work&nbsp;<a href=\"https:\/\/emt.gartnerweb.com\/ngw\/globalassets\/en\/human-resources\/documents\/trends\/changing-change-management.pdf\">when managed from the top down<\/a>.<\/p>\n\n\n\n<p>How do you change this? The&nbsp;<a href=\"https:\/\/www.weforum.org\/agenda\/2022\/10\/optimising-change-management-to-create-sustained-buy-in-to-change\/\">World Economic Forum (WEF)<\/a>&nbsp;suggests that to create sustainable change, you must build buy-in from across the organisation. Simple considerations can reduce friction to result in smooth transitions and employee resistance to change, but many organisations fail to spend time on these considerations. In fact,&nbsp;<a href=\"https:\/\/www.researchgate.net\/publication\/247505453_Leading_and_coping_with_change\">33% of managers completely ignored employees when devising change programmes<\/a>. Leaving employees out of the process or ignoring employee feedback can have significant impacts on&nbsp;<a href=\"https:\/\/www.thomas.co\/assessments\/behavioural-assessments\">employee behaviour<\/a>, performance, company culture and even reduced organisational efficiency.<\/p>\n\n\n\n<p>For change to be a success, you need to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Listen;<\/li>\n\n\n\n<li>Engage in&nbsp;<a href=\"https:\/\/employmenthero.com\/uk\/blog\/future-of-feedback\/\">continuous feedback<\/a>;<\/li>\n\n\n\n<li>Empower your employees to be agents of change;<\/li>\n\n\n\n<li>Foster inclusive, participatory decision making;<\/li>\n\n\n\n<li>Manage culture intentionally;<\/li>\n\n\n\n<li><a href=\"https:\/\/employmenthero.com\/uk\/blog\/communication-in-the-workplace\/\">Communicate clearly and transparently.<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Learn more about the business change management process<\/h2>\n\n\n\n<p>Change is rarely easy, but the fact remains that it\u2019s a necessary part of business. While it can be challenging to navigate, done well it can transform a business and bring employees with you on the journey.<\/p>\n\n\n\n<p>The key is to ensure that your employees are at the heart of your process. It\u2019s vital that you communicate with your employees to let them know why change is happening, what they can expect, and what the vision is.<\/p>\n\n\n\n<p>Getting buy-in relies on communication, connection and compassion. When your employees have a clear understanding of the change management process, it\u2019ll be easier for them to come onboard. Bringing them into the decision making process will speed up the change process and ensure that the transition is smooth across the business. This is easy to do when it is baked into your company values and your&nbsp;<a href=\"https:\/\/employmenthero.com\/uk\/solutions\/performance-management-software\/\">performance management processes<\/a>.<\/p>\n\n\n\n<p>For a deeper dive onbusiness change management, download the guide now.<\/p>\n\n\n\n<p><a href=\"https:\/\/employmenthero.com\/uk\/request-a-demo\/\">Request a demo<\/a>&nbsp;to speak with one of our business specialists today.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column form-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group form-v2-violet-box-shadow-pattern is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-employmentherocom2025-marketo-form-v2 is-layout-flow wp-block-marketo-form-v2-is-layout-flow\">\n                                                            <section class=\"eh_marketo_form-title-section eh_marketo_form-title-section--small\" aria-labelledby=\"marketo-form-title\">\n        <div class=\"eh_marketo_form-title-container\">\n                                        <h2 id=\"marketo-form-title\" class=\"eh_marketo_form-title\">Register for the guide<\/h2>\n                    <\/div>\n            <\/section>\n                            <div class=\"eh_marketo_form-container_v2\" data-marketo-form=\"{&quot;is_multi_steps&quot;:false,&quot;form_data&quot;:[{&quot;base_url&quot;:&quot;\/\/hr.employmenthero.io&quot;,&quot;munchkin_id&quot;:&quot;387-SZZ-170&quot;,&quot;form_id&quot;:&quot;1737&quot;,&quot;css_classes&quot;:&quot;&quot;}],&quot;submit_text&quot;:&quot;Download now&quot;,&quot;success_handling_method&quot;:&quot;thank_you_page&quot;,&quot;redirect_url&quot;:&quot;&quot;,&quot;thank_you_message&quot;:&quot;&quot;,&quot;add_lead_linking_id&quot;:false,&quot;add_drift_campaign_id&quot;:false,&quot;drift_campaign_id&quot;:&quot;&quot;,&quot;thank_you_page_id&quot;:&quot;32313&quot;,&quot;thank_you_page_url&quot;:&quot;https:\/\/employmenthero.com\/uk\/thank-you\/downloadable\/resources\/?origin=guide-to-change-management&amp;origin_id=4Gbl%2BibmCiRx5OigpTfYd7ivrt0rqBOlsoKc2aQV2gZzvkw3XujGZtkFcj4tAzUSHqAaGUhi7oIYlPyLIjoLhQ%3D%3D&quot;,&quot;progress_indicator_type&quot;:&quot;progress-bar&quot;,&quot;enable_revenue_hero&quot;:false,&quot;revenue_hero_router_id&quot;:&quot;4668&quot;,&quot;revenue_hero_thank_you_message&quot;:&quot;Thank you for booking!&quot;}\"><\/div>\n                                <\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group social-icons-desktop is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-14 wp-block-group-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--2);margin-bottom:var(--wp--preset--spacing--2);padding-top:var(--wp--preset--spacing--4);padding-bottom:var(--wp--preset--spacing--4)\"><div \n    class=\"eh-social-sharing-button wp-block-employmentherocom2025-eh-social-sharing-button\" data-icon=\"facebook\" data-social-type=\"facebook\">\n    <span style=\"display: flex;\">\n        <svg class=\"icon\" width=\"24px\" height=\"24px\" viewBox=\"0 0 20 20\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\"> <title>Group<\/title> <path d=\"M14.4446 6.47609H11.4173V4.40033C11.4173 3.62078 11.9115 3.43904 12.2596 3.43904C12.6068 3.43904 14.3958 3.43904 14.3958 3.43904V0.0120058L11.4537 0C8.18772 0 7.44447 2.55599 7.44447 4.19168V6.47609H5.55566V10.0075H7.44447C7.44447 14.5394 7.44447 20 7.44447 20H11.4173C11.4173 20 11.4173 14.4856 11.4173 10.0075H14.0981L14.4446 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<path d=\"M7.78481199,8.39527139 L6.54864687,9.91484383 C5.73222439,10.9339336 4.27946967,11.1129128 3.25127068,10.3214088 C2.2300908,9.49612727 2.05361038,7.97696676 2.85719793,6.92821874 C2.87083505,6.91050619 2.88447217,6.89299959 2.89851039,6.87569896 L5.82387388,3.27984437 L5.84553284,3.25492322 C5.99915102,3.07203079 6.17924127,2.91447144 6.37938611,2.78739415 C7.23972815,2.23645131 8.34754387,2.31595185 9.12506044,2.98449782 C9.2157072,3.06235067 9.30073868,3.14700021 9.37915214,3.23782854 C9.60657122,3.50207514 9.93486491,3.6513961 10.2784001,3.64665902 C10.6175233,3.64171598 10.9377951,3.48498047 11.155588,3.21764447 L11.1696262,3.20034383 C11.5426416,2.74620216 11.5342187,2.07930388 11.1497722,1.63546021 C9.42768425,-0.367088286 6.45118155,-0.55698335 4.50107292,1.21159465 C4.32298813,1.37306725 4.15713665,1.54813319 4.00472174,1.73555674 L1.08738009,5.32173121 C-0.548874157,7.35084854 -0.312430505,10.3492133 1.62043117,12.0813364 C2.56821124,12.921447 3.80678291,13.3317192 5.05377751,13.2188532 C5.20097822,13.2064956 5.34697566,13.1875473 5.49176982,13.1613904 C6.61362375,12.9593437 7.63039162,12.3585585 8.36398864,11.4636626 L9.59594229,9.94923914 C10.0136795,9.43578101 9.94709821,8.67146367 9.44693666,8.24224316 C8.94677511,7.81302264 8.20254916,7.8816073 7.78481199,8.39527139\" id=\"Fill-4\" fill=\"#000000\" mask=\"url(#mask-4)\"><\/path> <\/g> <\/g> <\/g> <\/g> <\/svg> \n    <\/span>\n            <span class=\"eh-social-sharing-button__copied_text\">\n            URL copied for sharing!        <\/span>\n    <\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull eh-single-resource-whitepapers-layout has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group alignfull has-light-violet-50-background-color has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<div id=\"stop-el\" class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--20);padding-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-group is-content-justification-space-between is-layout-flex wp-container-core-group-is-layout-16 wp-block-group-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--10)\">\n<h3 class=\"wp-block-heading\">Related Resources<\/h3>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-link-arrow is-style-link-arrow--3\"><a class=\"wp-block-button__link has-btn-brand-background-color has-background wp-element-button\" href=\"\/resources\/\">View all<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-query blog-3-col-query-loop is-layout-flow wp-block-query-is-layout-flow\"><ul class=\"columns-3 alignfull wp-block-post-template is-layout-grid wp-container-core-post-template-is-layout-1 wp-block-post-template-is-layout-grid\"><li class=\"wp-block-post post-50517 resources type-resources status-publish has-post-thumbnail hentry resource-type-downloadable\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-19 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/software-integrations-hospitality-retail\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Top 7 \u200b\u200bSoftware Integrations for Hospitality and Retail\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail.webp 1600w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-300x169.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-1024x576.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-768x432.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-1536x864.webp 1536w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Integrations-for-hospitality-retail-440x248.webp 440w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-3 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-18 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-17 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2024\/02\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/downloadable\/\" rel=\"tag\">Downloadables<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/software-integrations-hospitality-retail\/\" target=\"_self\" >Top 7 \u200b\u200bSoftware Integrations for Hospitality and Retail<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-2\"><p class=\"wp-block-post-excerpt__excerpt\">Disconnected systems cost UK hospitality and retail teams hours every pay run. Discover the top 7 integrations that actually work.&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/software-integrations-hospitality-retail\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Top 7 \u200b\u200bSoftware Integrations for Hospitality and Retail<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/software-integrations-hospitality-retail\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-50389 resources type-resources status-publish has-post-thumbnail hentry resource-type-webinar search-tags-upcoming-webinar\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-22 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/mental-health-awareness-week-managers-webinar\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Mental Health Awareness Week 2026: Breakfast Sessions for Managers That Care\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_.webp 1280w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_-300x169.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_-1024x576.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_-768x432.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/05\/Landing-Page-UK-Webinar-26.05-Mental-Health-Awareness-Week-_-440x248.webp 440w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-6 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-21 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-20 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2024\/02\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/webinar\/\" rel=\"tag\">Webinars<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/mental-health-awareness-week-managers-webinar\/\" target=\"_self\" >Mental Health Awareness Week 2026: Breakfast Sessions for Managers That Care<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-5\"><p class=\"wp-block-post-excerpt__excerpt\">Join 91±¬ΑΟ&#8217;s free 5-day webinar series for UK managers this Mental Health Awareness Week. Five sessions on real scenarios.&hellip; <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/mental-health-awareness-week-managers-webinar\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Mental Health Awareness Week 2026: Breakfast Sessions for Managers That Care<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/mental-health-awareness-week-managers-webinar\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><li class=\"wp-block-post post-50314 resources type-resources status-publish has-post-thumbnail hentry resource-type-templates\">\n\n<div class=\"wp-block-group has-border-color has-neutral-100-border-color has-white-background-color has-background is-vertical is-layout-flex wp-container-core-group-is-layout-25 wp-block-group-is-layout-flex\" style=\"border-width:1px;min-height:100%\"><figure style=\"aspect-ratio:16\/9;width:100%;height:100%; padding-bottom:0;padding-top:0;margin-bottom:0;\" class=\"wp-block-post-featured-image\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/probationary-period-review-template\/\" target=\"_self\"  style=\"height:100%\"><img loading=\"lazy\" decoding=\"async\" width=\"1728\" height=\"1014\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK-.webp\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Probationary Period Review Template for UK Employers\" style=\"width:100%;height:100%;object-fit:cover;\" srcset=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK-.webp 1728w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--300x176.webp 300w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--1024x601.webp 1024w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--768x451.webp 768w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--1536x901.webp 1536w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--864x508.webp 864w, https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2026\/04\/Probation-Period-Review-Template-UK--440x258.webp 440w\" sizes=\"auto, (max-width: 1728px) 100vw, 1728px\" \/><\/a><\/figure>\n\n\n<div class=\"wp-block-group blog-3-col-details wp-container-content-9 is-vertical is-content-justification-left is-nowrap is-layout-flex wp-container-core-group-is-layout-24 wp-block-group-is-layout-flex\" style=\"margin-top:0;padding-top:var(--wp--preset--spacing--10);padding-right:var(--wp--preset--spacing--10);padding-bottom:var(--wp--preset--spacing--10);padding-left:var(--wp--preset--spacing--10)\">\n<div class=\"wp-block-group is-vertical is-layout-flex wp-container-core-group-is-layout-23 wp-block-group-is-layout-flex\"><div style=\"font-style:normal;font-weight:600\" class=\"taxonomy-resource-type eh-resource-type wp-block-post-terms\"><img decoding=\"async\" class=\"wp-block-post-terms-icon\" width=\"20\" height=\"20\" alt=\"icon-blog\" loading=\"lazy\" src=\"https:\/\/employmenthero.com\/uk\/wp-content\/uploads\/sites\/2\/2024\/02\/Blog.png\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/templates\/\" rel=\"tag\">Templates<\/a><\/div>\n\n<h3 class=\"wp-block-post-title\"><a href=\"https:\/\/employmenthero.com\/uk\/resources\/probationary-period-review-template\/\" target=\"_self\" >Probationary Period Review Template for UK Employers<\/a><\/h3>\n\n<div class=\"wp-block-post-excerpt has-text-color has-contrast-2-color has-small-font-size wp-container-content-8\"><p class=\"wp-block-post-excerpt__excerpt\">Download our free probation review template for UK employers and learn about structuring meetings, giving feedback, and navigating probations. <\/p><\/div><\/div>\n\n\n<a style=\"font-style:normal;font-weight:600;\" class=\"wp-elements-9dfcbcb7662772ecb2d671e8976a6c51 wp-block-read-more has-text-color has-violet-500-color\" href=\"https:\/\/employmenthero.com\/uk\/resources\/probationary-period-review-template\/\" target=\"_self\">Read more<span class=\"screen-reader-text\">: Probationary Period Review Template for UK Employers<\/span><\/a><\/div>\n<\/div>\n<a href=\"https:\/\/employmenthero.com\/uk\/resources\/probationary-period-review-template\/\" target=\"_self\" class=\"group-block-link\"><\/a>\n<\/li><\/ul><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Get your complete guide to all things change management. <\/p>\n","protected":false},"featured_media":9937,"menu_order":0,"template":"","meta":{"inline_featured_image":false,"_lite_auth_enabled":false,"_lite_auth_trigger_method":"scroll","_lite_auth_scroll_percent":25,"_lite_auth_click_element_query":"","exclude_from_algolia":false,"reading_time":"8 min 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