Join the Resly Squad as a Support Specialist! Your Adventure Awaits!

Hey there, tech-savvy troubleshooter! Are you ready to dive into a world of customer success, technology, and vibrant teamwork? Look no further, because Resly is calling your name!

About Us: We're not just a company – we're a dynamic team dedicated to delivering exceptional solutions. Nestled in the heart of Southport, our office is a hub of creativity and camaraderie. And guess what? We're all about that perfect balance – you'll have the chance to flex your customer support muscles both in the office and from the cozy corners of your home.

The Role: Picture this: you, a shining beacon of customer happiness, helping users navigate the world of hotel tech with grace and a touch of pizzazz. As a Support Specialist, you'll be our customers' superhero, guiding them through their tech journey and leaving a trail of smiles in your wake.

What You'll Do:

Be the go-to problem solver for our users, providing top-notch support and leaving them with that "I just got a unicorn as a gift" feeling.
Dive into the mysteries of our software, unravelling any snags or glitches with the finesse of a puzzle-solving maestro.
Collaborate closely with our tech wizards to escalate complex issues and ensure seamless resolutions.
Craft user guides and FAQs that are as clear as crystal and as engaging as a Hollywood blockbuster.

What We're Seeking:

A tech-loving whiz kid with an infectious enthusiasm for helping others succeed.
Industry experience in hospitality is a real plus, as it helps you understand our customers’ world and provide even more impactful support.
A master communicator who can turn tech jargon into customer-friendly conversations.
A hospitality hero with experience in hotel reception or reservations. You know the ropes, and now you're ready to conquer the digital realm!
A multitasking dynamo who can switch between the art of support and the science of troubleshooting.
An organised and patient problem-solver, never daunted by a challenge and always ready to learn.

Perks & Benefits:

A dynamic hybrid work week, working three days a week in our exciting office environment. giving you the chance to thrive both in the office and from the comfort of your abode.
Access to our legendary snack cupboard, because every superhero needs their fuel!
Regular team outings that promise laughter, camaraderie, and epic memories in the making.
A company that values your passion, and commitment, and offers opportunities to grow and develop.
Endless cups of coffee (or tea) to keep your energy levels high and your support game strong.
An opportunity to be at the forefront of hotel tech innovation and make a real impact.

Ready to start your journey as a Support Specialist with Resly? The adventure begins now! Send us your resume and a cover letter that reflects your passion for customer success and technology.

Apply today and let's dive into the world of tech-powered hospitality, one happy customer at a time! 🚀🛎️

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Support Specialist

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