Join Habitat for Humanity and help support warmer, drier, healthier homes for whānau and aiga across our communities.
About this role
We’re looking for a dynamic ReStore Manager to lead our Whangarei team, inspire staff, and drive outstanding customer experiences in a supportive and collaborative environment. This is a busy, hands-on role shaping the store environment to developing a strong team of staff and volunteers. As the manager, you will be responsible for all aspects of operations with your team from receiving donations, merchandising, pricing, sales, customer service, administration and achieving budget.
This is an incredibly rewarding retail management position for someone who is passionate about preloved quality items and have a genuine desire to work in the charity sector. This is your chance to be part of something meaningful, and if you like to have some fun along the way – this role is definitely for you!
Key Responsibilities:
- Achieving the financial objectives of the ReStore e.g. sales targets & budgets
- Identify sales opportunities and achieve sales targets with the team
- ReStore administration tasks e.g. banking, rostering, till reconciliation, emails, reporting, timesheet approval
- To ensure stock is prepared for sale, e.g. electrical items are tested and all items are clean
- To manage the merchandising of goods on the shop floor to maximize sales
- Maintains the ReStore staff and volunteer job outcomes by coaching, counselling and disciplining when necessary
- Responds positively and in a timely manner to customer complaints and enquiries
- Champion consistent excellent customer service
- Ensure that all procedures and protocol are followed
- Uphold and role model and values of Habitat for Humanity
Ideal Qualifications, Experience and Attributes
- 2+ years’ retail management experience
- Strong leadership, communication and customer-service skills
- Ability to motivate staff and volunteers
- Well organised, adaptable and able to multitask
- Sound decision-making and problem-solving skills
- Positive, resilient and resourceful approach
- Comfortable performing physical tasks, including lifting and moving stock
- Computer literate and effective with time management
About Habitat for Humanity
Habitat for Humanity Northern and Southern Limited is the largest of Habitat for Humanity affiliates in New Zealand. We deliver a wide range of housing-related services, including developing new affordable homes, managing leased housing, delivering home repair programmes, and providing healthy homes initiatives, alongside our well-known ReStore charity shops which help fund our mission.
With a team of nearly 150 staff and over 400 volunteers across Auckland, Northland, Canterbury, and Southland, we are a growing, purpose-driven organisation committed to creating long-term, positive impact for the communities we serve. Our work is grounded in dignity, equity, and the belief that everyone deserves a safe, decent place to live.
Everything we do is guided by our core values:
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Whakahirahira (Inspiring Action) – We lead by example and motivate others to make a difference
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Whanaungatanga (Working Together) – We build strong relationships and collaborate to achieve more
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Tikanga (Doing the Right Thing) – We act with integrity and hold ourselves to high standards
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Manaakitanga (Caring for Others) – We show genuine care, respect, and support for those around us
Why Join Us?
Join us and be part of meaningful work that delivers real housing outcomes. You’ll join a supportive, purpose-led team where flexibility, wellbeing, and autonomy are genuinely valued, giving you the opportunity to shape your role, improve how we work, and contribute to something that truly matters.
Alongside this, you’ll also benefit from:
- Competitive salary package that recognises your skills and experience
- Permanent part-time role | 30 hours per week, Wednesday to Saturday
- Growing organisation with exciting opportunities to develop your career
- Make a real difference in a rewarding and fulfilling role that supports our community
- Exclusive staff discounts at our ReStores
- Access to our Employee Assistance Programme (EAP), offering confidential wellbeing and support services
- Join a fun, supportive, and collaborative team culture where your contribution is valued
Ready to Apply?
If the above sounds like an opportunity that interests you, we’d love to hear from you — please attach your cv plus a cover letter explaining briefly why you would suit this role.
Applications close on 13 September 2026. Please note that interviews may commence during the advertising period if suitable candidates apply.
Applicants must have eligibility to work in NZ.
Habitat for Humanity Northern and Southern Limited are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All who are employed by Habitat are expected to share this commitment and uphold the highest standards of conduct in line with our safeguarding policies.
