Who we are.
Oyster is a leading New Zealand commercial property and fund manager and is recognised as a market leader in sourcing and structuring property funds and capital raising. We also manage a range of office, industrial, large-format retail, and retail assets throughout New Zealand. At Oyster we are committed to Building a Brighter Future, and it is this vision that sits at the core of everything we do. Our Values are what guide our culture, our day-to-day interactions with our investors, tenants, contractors, each other and how we deliver on our vision – we are One Team, Leaders, Courageous and Ethical.
Ìý
Job scope.
ÌýThis is an exciting opportunity to join Oyster as an Investor Support Coordinator.
We are seeking a proactive, organised and detail-focused Investor Support Coordinator to provide high-quality administrative and operational support to Oyster’s Investor team. This role is central to ensuring investor onboarding, AML/CDD follow-up, applications, payments, transactions, records, inbox management and reporting processes are completed accurately, efficiently and in line with agreed service standards.
You’ll be a key point of contact for routine investor administration enquiries and a trusted support to the Investor Relations & Operations Manager, Investment Manager and wider team. You’ll help keep investor processes moving smoothly by maintaining accurate records, following up outstanding information, coordinating with internal teams and external providers, and escalating complex or sensitive matters where required.
Your key responsibilities will include supporting investor onboarding and applications, coordinating AML/CDD and payment processes, preparing transaction documentation, maintaining CRM and registry records, assisting with investor communications, meetings and events, and supporting continuous improvement across systems, workflows and administration processes.
Ìý
Eligibility criteria.
ÌýWe’re a tight-knit team, so attitude, team fit, work ethic, accuracy and good banter matter just as much as technical skills. We’re looking for someone who is:
- A self-starter with strong organisation and follow-through
- Proactive, practical and confident managing multiple priorities
- Detail-focused, with strong administration, document control and record-keeping skills
- Comfortable working with processes, checklists, deadlines and approval requirements
- An excellent communicator who can provide professional, service-focused support to investors and stakeholders
- Able to maintain visibility of open items and escalate delays, exceptions or sensitive matters early
- Confident using Microsoft Office and comfortable learning CRM, registry, document-management and workflow systems
- Collaborative, adaptable and keen to contribute to a high-performing team environment
- Committed to maintaining confidentiality, accuracy and high service standards
Ìý
A background in administration, operations or client service is important, ideally within financial services, funds management, property, legal, accounting or another regulated professional-services environment. Experience with investor onboarding, AML/CDD, payments, settlements, registry administration or investment documentation would be a real advantage.
At Oyster, we place strong emphasis on our core competencies, which are the foundation of our high-performing environment. These include critical thinking, adaptability, emotional intelligence, effective communication, impactful collaboration, digital proficiency and strong financial acumen. We actively seek these qualities in our people, as they are essential to driving our success and shaping a high-performing, future-ready team.
