We’re a payroll outsourcing and consultancy firm that does complex work for clients who need to get payroll right. We’re a focused, close-knit team with deep expertise — and a reputation we’re proud of. Our clients trust us because we take the time to understand their needs and deliver with care and accuracy, every time.
This role is new for us. As we’ve grown, it’s become clear we need someone who can sit at the centre of how our business runs — keeping client work flowing, our consultants well-allocated, and the operational side of things tight and tidy.
What you’ll actually be doing
Day to day, this role is about keeping everything moving. You’ll manage incoming client work, make sure the right people are assigned to the right jobs, and keep our contracts and onboarding running smoothly. You’ll be the connector between our clients and our team — the person who knows what’s happening, who’s across the detail, and who can spot a problem before it becomes one.
More specifically:
- Managing how capacity is allocated across active and upcoming work
- Identifying ways to make our processes more efficient — and doing something about it
- Triaging and coordinating incoming client requests across our consulting and managed payroll services
- Handling contract preparation, execution, and record-keeping
- Supporting client onboarding for new engagements
- Working with our Office Manager to make sure invoicing is accurate and timely
What we’re looking for
You’ve worked in operations, project coordination, or resource management before and you know what good looks like. You’re organised without being rigid, calm under pressure, love ambiguity and remedying it and finally you’re the kind of person who doesn’t wait to be asked before taking action.
You communicate clearly, you follow through, and you care about doing things properly.
If you’ve used automation or workflow tools to improve how a team operates — great. That’s exactly the kind of thinking we want more of.
Ideally you will have:
- Solid experience in operations, resource coordination, or similar
- Strong organisational and communication skills
- Comfortable with the Microsoft suite and project or workflow tools
- A high standard of attention to detail
Experience in professional or managed services, and familiarity with contract administration or capacity planning, would be a bonus.
Why NLC
We’re a small team that takes our work seriously — without taking ourselves too seriously. You’ll report directly to and work closely with the CEO so have real visibility across the whole business. There’s genuine scope to shape this role and build something that works.
We’re based in Petone and offer a collaborative, no-nonsense working environment.
If this sounds like your kind of role, we’d love to hear from you. Email your CV and a brief note about why you’re interested in this role or alternatively call Jo Henderson (Talent Manager +MORE Group) on 021666192
