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Job title: Technical Support / Customer Service

Job Summary:

We are seeking a dedicated and customer-oriented individual to join our team as a Technical Support / Customer Service. The primary responsibility of this role is to provide excellent service and support to customers, ensuring their needs are met in a timely and efficient manner.

Skills:

– Excellent communication skills, both verbal and written

– Strong problem-solving abilities

– Ability to work well under pressure in a fast-paced environment

– Attention to detail

– Knowledge of customer service principles and practices

Responsibilities:

– Answering incoming calls and responding to customer inquiries in a professional manner

– Providing information about products or services offered by the company

– Resolving customer complaints or issues effectively and efficiently

– Processing orders, returns, and exchanges accurately

– Maintaining accurate records of interactions with customers

Qualifications:

– High school diploma or equivalent required

– 1+ years of experience in a customer service role preferred

– Proficiency in Microsoft Office applications

– Ability to work flexible hours, including weekends if necessary