About Big River Group
Big River Group is a publicly listed company with over 120 years of experience in the timber and building products industry. We are a leading manufacturer and distributor of building products, with operations across Australia and New Zealand.
We are currently seeking an Internal Sales & Purchasing Officer to join our team and support the day-to-day operations of our Mt Druitt, NSW branch.
The Opportunity
This is a varied role suited to someone who enjoys working with customers, suppliers and internal teams. You will be responsible for supporting internal sales activity, processing customer orders, preparing quotes, raising purchase orders, maintaining stock levels and assisting with supplier and procurement coordination.
You will play an important role in ensuring customers receive timely service, orders are processed accurately, purchasing requirements are followed up efficiently, and stock availability is managed to support branch operations.
Key Responsibilities
In this role, you will:
- Respond to customer enquiries by phone, email and in person.
- Prepare quotes, process orders and follow up customer requests.
- Support account managers and the wider sales team with customer service and administration.
- Raise purchase orders and liaise with suppliers regarding pricing, availability and delivery timeframes.
- Maintain minimum and maximum stock level data in consultation with the Branch Manager.
- Work with the Branch Manager to monitor and maintain appropriate stock levels.
- Purchase standard stock items and source specially required items as needed.
- Maintain outstanding purchase orders and follow up supplier ETAs, backorders and stock availability.
- Receipt incoming goods into the stock system and review supplier deliveries.
- Maintain supplier cost files and accurate supplier, customer and product information in internal systems.
- Work with suppliers to support purchasing requirements, pricing queries and promotional activity.
- Assist sales team members on larger projects by coordinating stock items and supplier availability.
- Be proactive in identifying stock requirements and potential supply issues.
- Work with relevant internal teams to reduce SLOB/slow-moving stock items.
- Coordinate with warehouse and operations teams to support accurate and timely order fulfilment.
- Assist with general branch administration as required.
About You
You will bring:
- Previous experience in internal sales, customer service, purchasing, procurement or branch administration.
- Strong communication skills and confidence dealing with customers, suppliers and internal teams.
- Good attention to detail and the ability to manage competing priorities.
- Strong computer skills and the ability to learn internal systems quickly.
- A practical, solutions-focused approach.
- Confidence working with stock, purchase orders, supplier follow-up and order processing.
- Experience in timber, building products, construction supplies or a similar industry would be highly regarded.
What We Offer
- A varied role with exposure to both internal sales and purchasing.
- Supportive team environment.
- Opportunity to work with an established Australian business.
- Career development opportunities within a national organisation.
- Competitive remuneration based on experience.
How to Apply
If you are organised, customer-focused and enjoy working in a busy branch environment, we would like to hear from you. Please submit your resume and cover letter outlining your suitability for the role.
Our Commitment to Diversity and Inclusion
Big River Group is committed to building a diverse and inclusive workplace. We welcome applications from people of all backgrounds, experiences and perspectives.
