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About Us

Blue Iris Support Services was founded in December 2018 with a strong focus on quality, choice, and ensuring people receive the support they need to live the life of their choice. We tailor supports to each individual’s goals and work hard to match clients with the right team members. Our services include in-home support, SIL, community access, cleaning, transport, group activities, community nursing, and yard maintenance.

The Role

We’re looking for an organised, people-focused Roster & Recruitment Officer to join our Toowoomba team. You’ll play a key role in:

• Keeping rosters running smoothly so shifts are covered and timecards are accurate
• Managing recruitment end-to-end so we can onboard great people quickly and compliantly
• Working closely with HR, operations, support managers and staff to maintain strong communication and service continuity

Key Responsibilities

Rostering & workforce coverage

• Create, maintain and update staff rosters in line with operational requirements and rostering guidelines
• Proactively fill gaps (including sick shifts and short-notice changes) to avoid service disruptions
• Maintain accurate timecards daily and liaise with payroll/relevant teams as needed
• Coordinate buddy shifts/training rosters as requested and communicate updates clearly

Recruitment & onboarding

• Manage end-to-end recruitment: advertising, screening, interviews and onboarding coordination
• Prepare contracts, onboarding packs and compliance checklists; maintain accurate documentation
• Coordinate reference checks and progression to offer stages, then support onboarding flows (including 91±¬ÁÏ onboarding and certification collection)
• Ensure rostering is advised once onboarding is complete (availability and commencement area)
• Support continuous improvement, quality record-keeping, and compliance in day-to-day processes
• Promote inclusive, diversity-aware and trauma-informed recruitment practices

What You’ll Bring

• Demonstrated experience in rostering/workforce and/or recruitment/HR administration
• Strong organisational skills, problem-solving ability, and confidence managing competing priorities in a fast-paced environment
• Clear communication skills and the ability to build positive working relationships across teams
• Confidence using systems and spreadsheets for tracking, timecards, reporting, and coordination

Mandatory / Compliance (or ability to obtain)

• Working with Children Check (Blue Card)
• NDIS Worker Screening Card (Yellow Card)
• NDIS Worker Orientation Module Certificate
• Current First Aid and CPR (as required for the role)

What We Offer

• A meaningful role supporting a mission-driven service
• A supportive, collaborative team environment
• The opportunity to make a real impact through quality recruitment and reliable rostering outcomes