Burton Demolition is looking for a motivated and organised Customer Service Administrator to join our growing team in Burton SA. As the first point of contact for customer enquiries, you’ll play an important role in supporting our team by managing enquiries, coordinating quote information, assisting with variations and delivering outstanding customer service throughout the customer journey. This is a fast-paced and varied role suited to someone who enjoys communication, administration and working closely with both customers and internal teams.
The Role
As the first point of contact for customers, you’ll manage incoming enquiries via phone, email and website, gathering the right information to prepare detailed job descriptions for our team to quote accurately.
You will also assist with processing and coordinating variations where additional works or costs arise after agreements have been approved, ensuring all information is communicated clearly and accurately to customers and internal teams.
This role is ideal for someone who enjoys customer interaction, administration and coordinating information in a fast-paced environment.
Key Responsibilities
- Respond to customer enquiries via phone, email and website
- Gather and review customer information to prepare detailed requirement for quotes to be prepared.
- Provide customers with general information, process guidance and indicative timeframes
- Follow up enquiries and maintain communication throughout the quoting process
- Assist with processing variations and additional costing requirements after agreements have been signed
- Liaise with Operation teams regarding additional works, scope changes and customer approvals for pre-quote and post-quote.
- Maintain accurate customer records and job information
- Liaise with internal teams to ensure smooth communication and workflow
- Deliver professional and friendly customer service at all times
What You’ll Bring
- Previous experience in customer service, administration or internal sales
- Strong verbal and written communication skills
- Excellent attention to detail and organisational skills
- Ability to multitask and manage competing priorities
- Confidence working in a fast-paced team environment
- Strong problem-solving and coordination skills
- A proactive attitude and willingness to support the wider team
- Experience within construction, demolition or trades industries is desirable but not essential
What We Offer
- Supportive and team-focused workplace
- Opportunity to grow
- Variety in your day-to-day role
- Onsite parking
About Us
At Burton Demolition, we combine the personalised service of a family-run business with the capability and professionalism of a large-scale demolition contractor.
Based in Adelaide, we deliver demolition, asbestos removal, and site preparation services across residential, commercial, and industrial projects. Our reputation is built on safety, reliability, quality workmanship, and strong client relationships.
As our business continues to grow, we remain committed to creating a supportive team culture where people are valued, empowered, and encouraged to develop their skills. We take pride in delivering projects efficiently while maintaining high standards for safety, compliance, and customer service.
Joining Burton Demolition means becoming part of a hardworking and down-to-earth team that values accountability, teamwork, and getting the job done right.
If you enjoy building relationships, providing excellent customer service and being part of a hardworking team, we’d love to hear from you by clicking “Apply Now”
