Support Daily Operations. Lead by Example. Keep Customers Moving.ÌýÌý
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We’re looking for a friendly and reliable Senior Customer Service Representative to support the Branch Manager in an Assistant Branch Manager support role, helping with the day-to-day running of the branch while also supporting the team with a mix of office and on-the-road tasks. You’ll help deliver and collect vehicles, prepare them for customers, assist with branch operations and administration, and ensure every customer has a smooth, positive experience.Ìý
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About CompassÌýÌý
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.ÌýÌý
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We live our values every day:ÌýÌý
Care & PassionÌý– to deliver outstanding service the way we’d want to be treatedÌýÌý
CourageÌý– to be empowered and make informed decisionsÌýÌý
Can DoÌý– a proactive mindset focused on solving problems and improvingÌýÌý
TrustÌý– to be counted on to do the right thing in all relationshipsÌýÌý
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What You’ll Be DoingÌýÌý
- Ensure the smooth delivery and retrieval of vehicles for customers, aligning with both the Company’s and customers’ expectations.Ìý
- Providing support to the Branch Manager in team management issues.ÌýÌý
- Be the escalation point for any day-to-day issues that need addressing urgently in the absence of a manager.Ìý
What You’ll BringÌýÌý
- Preferred experience in a similar role or within the automotive industry.ÌýÌý
- A full and clean driver’s license, a motorbike license is an advantage but not a necessity.Ìý
- Physically able to wash and prepare vehicles for deliveryÌýÌý
- Exceptional customer service skills with at least one year of experience in a customer service role.ÌýÌý
- Ability to work effectively independently and as part of a team.ÌýÌý
- Able to solve problems in a fast-paced environment.ÌýÌý
- Strong organisational and time management skills.ÌýÌý
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Why Join CompassÌýÌý
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported.ÌýÌý
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You’ll also enjoy a range of benefits, including:ÌýÌý
- Career development – many of our team members have progressed into senior roles across the businessÌýÌý
- 12 weeks paid parental leaveÌýÌý
- Access to the Employee Assistance Program (EAP) – confidential support when you need itÌýÌý
- Make a Difference Leave – one paid day per year to support a community causeÌýÌý
- Learning and development days to support your growthÌýÌý
- Team-building events and activities to strengthen connection and cultureÌýÌý
- Exclusive discounts and offers through our business and HR partnersÌýÌý
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Ready to Apply?ÌýÌý
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Click Quick Apply and upload:ÌýÌý
Your resumeÌýÌý
A brief cover letter telling us why this role is a great fit for you!
We value diversity and encourage applications from people of all backgrounds.Ìý
