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Customer Service Specialist (Phone Based) – Join Our Team in Angeles City, Pampanga! Australian Business Support Function

About Us

Criterion Industries is a leading Australian manufacturing business with a strong national footprint. To support our continued success, we operate a centralised offshore business support function that delivers customer service, finance, and operational services to our group companies.

Our culture is Energetic, Committed, and United—values that drive us every day. You’ll feel it the moment you step into our vibrant office. We’re looking for driven individuals who want to be part of a structured, high-performance team, where success is recognised, and contributions are celebrated at every opportunity.

Why You’ll Thrive as a Customer Service Specialist

We’re looking for energetic, ambitious, and confident individuals who thrive in a fast-paced customer service environment. If you love talking to people, problem-solving on the spot, and taking ownership of your role, you’ll fit right in.

What You’ll Be Doing (Day-to-Day Responsibilities)

• Accurately enter customer orders, project details, and updates into our ERP system to ensure smooth workflow across the business.
• Assist the Australian Customer Service team with day-to-day tasks, including inbound and outbound phone calls, order entry, preparing work orders, updating records, and maintaining documentation.
• Support the team by monitoring case updates, tracking order progress, and ensuring all information is accurately recorded for seamless service delivery.
• Support the team by monitoring case updates, tracking order progress, and ensuring all information is accurately recorded for seamless service delivery.
• Work closely with our Australian sales, manufacturing, and logistics teams by providing timely and accurate support to help them meet customer needs.
• Numeracy skills – comfortable with pricing, product calculations, and order processing in an ERP system.

Comprehensive Training & Career Development

• Structured Induction & Training Program – We set you up for success with a detailed, pre-planned induction that helps you:
• Gain exposure to all departments in the business, so you understand how we operate.
• Meet key stakeholders across sales, manufacturing, and operations.
• Get hands-on product training to become an expert in partitioning systems, sliding doors, and accessories.
• Receive ongoing mentorship and structured check-ins to ensure you’re supported every step of the way.

Why join Criterion?

· Exposure to an international business with responsibilities across a wide range of business and customer service support tasks.

· Supportive Environment: Be part of a dynamic team fostering a collaborative and supportive culture.

· Competitive monthly salary and benefits

· Ongoing training and career development opportunities.

Please note, this role will be based in our office in Angeles City, Pampanga 5 days per week.

Ready to Take the Next Step?

Apply now! We’re excited to meet our next star!