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The State Operations Manager is responsible for overseeing and coordinating all operational activities within there given state including residential and commercial site inspections, ensuring that projects are delivered on time, within budget, and to the highest quality standards. This role leads local installation teams and trade contractors, manages client relationships, and drives operational efficiency to support the company’s growth and reputation in the market.

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Your will also be responsible for conducting site visits for new Project opportunities and collaborate with our sales team to win new projects for NSW.

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You will be the point of contact between Dream Courts and customer to arrange a mutually agreeable time to attend the site in question, providing recommendations on court layout, civil works and timeframes. You will measure and prepare notes on site, including draft sketches of court layout and civil works. You will work tirelessly to go above and beyond to satisfy customer demands, and importantly ensure site inspection is booked in a quick and timely manner. You are the frontline of Dream Courts business and are responsible to representing Dream Courts with the utmost professionalism. You are passionate about delivering exceptional levels of customer experience, sales and will drive the delivery of all KPI’s

Your areas of responsibility:

OPERATIONAL LEADERSHIP

·ÌýÌýÌýÌýÌýÌýÌýOversee daily operations and project delivery across the state.

·ÌýÌýÌýÌýÌýÌýÌýManage scheduling, logistics, and resource allocation for installations.

·ÌýÌýÌýÌýÌýÌýÌýEnsure compliance with safety, quality, and regulatory standards.

·ÌýÌýÌýÌýÌýÌýÌýLead, mentor, and support state-based project and installation teams.

·ÌýÌýÌýÌýÌýÌýÌýConducting site visits for new Project opportunities and collaborate with our sales team to win new projects for NSW.

·ÌýÌýÌýÌýÌýÌýÌýProvide ongoing support to our leaders to help grow their respective business areas and increase profitability

·ÌýÌýÌýÌýÌýÌýÌýSupport and develop existing processes as well as implement new processes to ensure consistency and compliance across all operationsÌý

·ÌýÌýÌýÌýÌýÌýÌýIdentify and assist with all new strategic profitable initiativesÌý

·ÌýÌýÌýÌýÌýÌýÌýMaximise all opportunities

·ÌýÌýÌýÌýÌýÌýÌýCollaborating with each department to ensure requirements are understood and supported

·ÌýÌýÌýÌýÌýÌýÌýEnsuring adherence to all business policies and procedures (including standard operating procedures, OHS and employment manuals)

·ÌýÌýÌýÌýÌýÌýÌýManager and control Monday.com projects board

·ÌýÌýÌýÌýÌýÌýÌýProduct ordering (netting)

·ÌýÌýÌýÌýÌýÌýÌýLightyear bill approval for state based bills

·ÌýÌýÌýÌýÌýÌýÌýAsset managementÌý

·ÌýÌýÌýÌýÌýÌýÌýStaff management (state)

·ÌýÌýÌýÌýÌýÌýÌýTool management (servicing, ordering)

·ÌýÌýÌýÌýÌýÌýÌýCommercial end of job support as required

PROJECT AND CLIENT MANAGEMENT

·ÌýÌýÌýÌýÌýÌýÌýAct as the primary point of contact for state-level clients.

·ÌýÌýÌýÌýÌýÌýÌýOversee project timelines, budgets, and client expectations.

·ÌýÌýÌýÌýÌýÌýÌýConduct site visits to monitor progress and quality.

·ÌýÌýÌýÌýÌýÌýÌýResolve client issues and escalations efficiently and professionally.

·ÌýÌýÌýÌýÌýÌýÌýDIY job management

·ÌýÌýÌýÌýÌýÌýÌýNew Project site inspection

FINANCIAL AND PERFORMANCE MANAGEMENT

·ÌýÌýÌýÌýÌýÌýÌýTrack KPIs including delivery timelines, client satisfaction, and safety compliance.

·ÌýÌýÌýÌýÌýÌýÌýIdentify opportunities to improve efficiency and reduce costs.

·ÌýÌýÌýÌýÌýÌýÌýÌýSite checks on installersÌý

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·ÌýÌýÌýÌýÌýÌýÌýComply with sercive standards and monitor the delivery of appropriate training to team members (where required) that will enable them to deliver superior experiences to customers

·ÌýÌýÌýÌýÌýÌýÌýDriving sales and profitability through site inspections

·ÌýÌýÌýÌýÌýÌýÌýSupport the finance team to deliver EPITDA targets

PEOPLE AND CULTURE

·ÌýÌýÌýÌýÌýÌýÌýCreate a positive, fun and people/customer focused culture

·ÌýÌýÌýÌýÌýÌýÌýContinuously support and lead our vision, growth and culture strategies

·ÌýÌýÌýÌýÌýÌýÌýLive by our values and behaviours every day and set the standard for our team

·ÌýÌýÌýÌýÌýÌýÌýCreate and maintain a supportive, collaborative and learning environment for all

·ÌýÌýÌýÌýÌýÌýÌýRecruit, train, and develop local team members.

·ÌýÌýÌýÌýÌýÌýÌýFoster a positive and collaborative workplace culture aligned with company values.

·ÌýÌýÌýÌýÌýÌýÌýConduct performance reviews and manage team development pathways.

BUSINESS GROWTH AND STRATEGY

·ÌýÌýÌýÌýÌýÌýÌýSupport sales and marketing teams by providing operational insights and feasibility assessments.

·ÌýÌýÌýÌýÌýÌýÌýAssist in the development of new service offerings and regional expansion.

·ÌýÌýÌýÌýÌýÌýÌýRepresent Dream Courts at industry events and with key stakeholders where required.