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Level 1 Support AgentÌý

Are you passionate about delivering exceptional support and solving problems?ÌýWe’reÌýlooking for a proactive Level 1 Support Agent to join our dynamic team.Ìý

AboutÌýFlowlogicÌýÌý

AtÌýFlowlogic,Ìýwe’reÌýnot just building software,Ìýwe’reÌýshaping the future of care through innovation. As a fast-growing company in the technology and services space,Ìýwe’reÌýa leading cloud-based solution designed to transform how NDIS providers deliver support across ANZ. Our platform empowers disability organisations to streamline operations, boost productivity, and stay fully compliant, freeing them to focus on delivering life-changing services.ÌýÌý

Behind our success is a close-knit, high-performing team with a strong culture of collaboration, curiosity, and continuous growth.ÌýYou’llÌýwork directly with senior leaders, have a clear impact from day one, and enjoy the support you need to grow your career in a businessÌýthat’sÌýscaling fast and going places.ÌýÌý

The RoleÌý

We’reÌýlooking for a proactive and technically capableÌýLevel 1 Support AgentÌýto be the go-to problem solver for our customers and internal teams.Ìý

You’llÌýbe the first point of contact for resolving platform issues, system queries, and user concerns — helping ensure a seamless experience acrossÌýFlowLogicÌýand related systems.ÌýYou’llÌýalso work closely with other teams to troubleshoot, log, and escalate issues as needed.Ìý

This role requiresÌýstrong communicationÌýskills, an eye for detail, and a commitment to excellent service.Ìý

Key Responsibilities:Ìý

• Deliver a high standard of customer service by responding to internal and external queries with professionalism, clarity, and care.Ìý
• Log, track, and manage service requests using Helpdesk systems.Ìý
• Research and resolve user issues by utilising available resources and documentation.Ìý
• Troubleshoot hardware, software, and system issues both remotely and onsite.Ìý
• Provide support for onboarding, user training, and the ongoing use of supported platforms.Ìý
• Escalate complex issues as needed and collaborate with internal teams to ensure effective resolution.Ìý
• MaintainÌýaccurateÌýdocumentation and contribute to a culture of continuous improvement.Ìý
• AssistÌýwith system administration tasks as needed.Ìý
• Efficiently answeringÌýincomingÌýphone calls,Ìýtriaging enquiries, and prioritising tasks based on urgency and impact.Ìý

Essential CriteriaÌý

You’reÌýa strong communicator and solutions-focused thinker who thrives on helping others, resolving issues, and delivering exceptional support.ÌýYou’llÌýalso bring:Ìý

• Working knowledge of PCs, software systems, and remote troubleshooting tools.Ìý
• Familiarity withÌýFlowLogicÌýsoftware (or ability to learn quickly).Ìý
• Strong customer service orientation, with a calm and confident phone/email manner.Ìý
• Ability to manage competing priorities and stay organised in a dynamic environment.Ìý
• Excellent listening and communication skillsÌýandÌý– written and verbal.Ìý
• A collaborative approach and the confidence to work with different teams and clients.Ìý
• Familiarity with NDIS services or general awareness of the NDIS frameworkÌý(preferred but not essential).Ìý
• National Police Check (current or willing to obtain).Ìý
• Current Australian driver’s licenceÌý(preferred but not essential).

What We Offer:Ìý

• A supportive, inclusive, and engaged team environment.Ìý
• The opportunity to do meaningful work at the intersection of care and technology.Ìý
• Flexible work arrangements following your onboarding period.Ìý
• A competitive salary package, with potential for growth and development.Ìý

Location:Ìý This role is based in Buderim, QLD; however, applications from other states will be considered for remote working arrangements.Ìý

Eligibility:

Applicants must have full working rights to work in Australia.Ìý

IfÌýyou’reÌýpassionate about helping customers, love working in a collaborative team, and want to make a difference in a growing tech company,Ìýwe’dÌýlove to hear from you.Ìý

Apply now!Ìý

We appreciate all candidates who have taken the time to apply but only shortlisted candidates will be contacted. ÌýÌý

We value diversity and we believe that our uniqueness makes us stronger. We encourage applicants from diverse and/or minority backgrounds to express their interest. We believe in creating a working environment where individualsÌýare able toÌýbring their full self to work and are valued for their unique contribution.Ìý