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Who is Haven; Home, Safe? Haven Home Safe (HHS) is a purpose-driven, for-purpose, community housing provider committed to ending housing insecurity and advancing housing justice across Victoria. We centre the voices and lived experience of the people we support, working alongside our clients to deliver services that are respectful, inclusive, and responsive.

We deliver homelessness intake and referral services, integrated housing and support services encompassing Social and Affordable housing, Specialist Disability Accommodation (SDA), Transitional Housing Management (THM), and property services.

We have four (4) main office locations – Bendigo (registered Head Office), Preston, Mildura and Geelong.

The Role

To ensure that the Client Care function provides support in finding accommodation outcomes for clients that are presenting in homelessness crisis.  This includes triage, intake assessment and planning, financial support, referral and outreach services both face to face contact or via phone calls.  This is a crisis driven function that requires trauma informed practice and solutions focused outcomes. Ensuring that client needs are met within funding guidelines and that accurate records of client information are kept. 

 

Key Responsibilities:

• Ensure that the triage function identifies and responds to, the level of need and vulnerability when clients present. Followed by the appropriate level of assessment and referral to ensure that clients are supported and provided with suitable outcomes in a timely manner and within the funding agreement. 
• Ensure that families and individuals who are homeless or at risk of homelessness are provided with access to maintain suitable accommodation through the provision of housing information, direct financial assistance, and targeted referrals. 
• Participate and coordinate interservice and external service management
• Ensure that compliance and service standards are met in line with legislation, policy and funding agreements.  
• Ensure that client brokerage is allocated and reported within guidelines. 
• Ensure that staffing levels fit within budget. 
• Provide leadership, coaching and foster team growth and development in accordance with Performance Management policy. 
• Ensure that staff are trained to do their role. 
• Identify and effectively manage staff performance

Who We’re Looking For:

• Tertiary Qualifications in a relevant field (Social Work, Community / Human Services, etc.) or equivalent experience.   
• Proven experience in team management and leadership.   
• Strong interpersonal and communication skills.   
• Knowledge of homelessness services and community support systems.   
• Experience with CRM systems and data management.   
• Commitment to maintaining a high standard of ethical conduct and professionalism.   
• Ability to work collaboratively with diverse teams and external partners.   
• Strong organisational and problem-solving abilities.   
• Demonstrated ability to meet performance goals and deadlines.

Safety Screening Requirements • National Police Check. • Working with Children Check.

This role involves direct client and community based work, including outreach and lone working in unfamiliar environments. Employees may support individuals experiencing trauma, mental health issues, family violence, or significant psychosocial stressors, and may be exposed to emotionally challenging situations and, on occasion, distressed, agitated, aggressive, or violent behaviours. The role requires emotional resilience, sound judgement, and the consistent application of trauma informed and self care practices. The organisation actively manages psychosocial and safety risks through risk assessment and planning, supervision, workload monitoring, safety protocols, check in procedures, training, managerial support, and access to employee wellbeing supports.

Applications close 25th May 2026 and are received via: Seek. If you have any questions about the role, please reach out to People Experience Team via: hr@hhs.org.au.