Bring yourÌýexpertiseÌýin coordination and contribute to growth in the healthcare sector.Ìý
IntroductionÌý
HipacÌýHealthcare is a leading Australian specialist provider of clinical equipment, infrastructure, architecturalÌýproductsÌýand integrated healthcare solutions. We partner with hospitals and health services to build and support safe, efficient, and future-ready clinical environments throughout Australia,ÌýNew ZealandÌýand the wider APAC region.Ìý
We are seeking an experiencedÌýCustomer Service CoordinatorÌýtoÌýjoin our Operations team and play a key role in supporting customers, coordinating orders, and ensuring seamless service delivery.ÌýSomeone to take ownership of order management, customer engagement, and service coordination within a fast-paced, process-driven environment. This role requiresÌýa high levelÌýof accuracy, accountability, and the ability to manage complex, high-volume workflows.Ìý
Ìý
The Successful Candidate WillÌý
Take ownership of end-to-end coordination of customer orders and service activities, ensuring accuracy, compliance, andÌýtimelyÌýdelivery. You will confidently manage competing priorities, resolve complex issues, and work cross-functionally to deliver consistent, high-quality outcomes.Ìý
Ìý
The OpportunityÌý
- Join a high-performing Operations team, reporting to the Head of OperationsÌýÌý
- Work closely with Sales, Production, Warehouse, Finance and Service teamsÌýÌý
- Play a critical role in ensuring operational accuracy and customer satisfactionÌýÌý
- Contribute to continuous improvement across systems and processesÌýÌý
- Bring experience and structure to a role where precision and accountability matterÌýÌý
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Key ResponsibilitiesÌý
- Manage customer orders end-to-end from post-sales handover through to deliveryÌýÌý
- Handle complex order amendments, returns, credits and backordersÌýÌý
- Respond to and resolve customer enquiries with accuracy and professionalismÌýÌý
- Investigate discrepancies and drive resolution across multiple stakeholdersÌýÌý
- Coordinate service bookings, equipment returns and replacementsÌýÌý
- Liaise with internal teams to ensureÌýtimelyÌýandÌýaccurateÌýexecutionÌýÌý
- MaintainÌýhigh standardsÌýof data integrity and documentationÌýÌý
- Ensure compliance with internal procedures and quality requirementsÌýÌý
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Skills, Knowledge & ExperienceÌý
EssentialÌý
- Proven experience in a customer service or coordination role within a fast-paced environmentÌýÌý
- Strong attention to detail withÌýa track recordÌýof managing high-volume transactional workÌýÌý
- Ability to prioritise, manage competing demands, and meet deadlinesÌýÌý
- Strong communicationÌýskills with the ability to manage stakeholders at all levelsÌýÌý
- Experience working with business systems and structured processesÌýÌý
DesirableÌý
- Experience in healthcare, manufacturing, or regulated environmentsÌýÌý
- Understanding of quality systems, compliance, or audit requirementsÌýÌý
- Experience supporting contract or service-based customer modelsÌýÌý
Ìý
Who We Are Looking ForÌý
You are an experienced coordinator who brings structure, accountability, and a strong attention to detail. You are confident managing complexity, take ownership of outcomes, and consistently deliver accurate, high-quality work. You are proactive, solutions-focused, and able to operate effectively in a fast-paced operational environment.ÌýÌý
AtÌýHipac, we are committed to supporting your career growth and development. If you bring experience in a more senior role, such as aÌýCustomer Service LeadÌýorÌýSenior Customer Service Coordinator, and you areÌýalso committed toÌýperforming the core responsibilities of a Customer Service Coordinator, we encourage you to apply.ÌýA leadership appointment will be considered at the upper end of theÌýremunerationÌýrange.Ìý
We are particularly interested inÌýleadershipÌýcandidatesÌýwho canÌýdemonstrateÌýadditionalÌýcapability in:Ìý
- Setting up and managing customer service workflows, business systems and structured processesÌýincluding HubSpot tickets or NetSuite casesÌýÌý
- Preparing and presenting high-level weekly operational and performance reportsÌýÌý
- Experience contributing to reporting and operational improvementsÌý
- Demonstrated experience leading processes,ÌýworkflowsÌýor team activitiesÌýÌý
- Ability to prioritise and manage competing demands effectivelyÌýÌý
- Strong communicationÌýand stakeholder management skillsÌýÌý
This is an opportunity to step into a role with greater ownership,ÌýinfluenceÌýand leadership exposure within a growing healthcare business.Ìý
Why JoinÌýHipacÌý
HipacÌýis dedicated to positivelyÌýimpactingÌýthe healthcare industry by providing leading edge solutions that foster a safe and comfortable healthcare experience.Ìý
- Stable, growing Australian healthcare businessÌýÌý
- Meaningful work supporting hospitals and patient careÌýÌý
- High-impact role with ownership and accountabilityÌýÌý
- Collaborative and professional team environmentÌýÌý
- Opportunities to contribute to process improvement and operational excellenceÌýÌý
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ApplyÌý
If you are an experienced coordinatorÌýor teamÌýleaderÌýlooking for a role whereÌýaccuracy,ÌýownershipÌýand impact matter, we encourage you to apply.Ìý
