You know how to work a busy queue, keep systems accurate, and still make every client feel genuinely heard. Now imagine doing that for Australian veterans and their families, backed by a team that is just as invested in you as you are in the people you serve.
That is the role. That is HomeFront.
If you have built those skills in a call centre, customer service, aged care, disability support, hospitality, or administration, we want to hear from you.
WHAT YOU GET
We know experienced customer service professionals have options. Here is why HomeFront is worth your attention.
- Monday to Friday only. No weekends, no evening shifts, no rotating rosters.
- $55,000 to $65,000 + super, depending on experience.
- Hybrid flexibility. 2 days in-office, 3 days remote once settled in.
- Purpose-driven work. Every call you take makes a real difference to someone who served this country.
- A social, people-first team that celebrates its people and genuinely enjoys working together. Good people from all backgrounds thrive here.
- Veteran Employer of Choice, recognised by the Veteran Employment Program. RSL Career Partner. ISO certified.
ABOUT HOMEFRONT AUSTRALIA
HomeFront Australia is a veteran-run organisation making home services simple, reliable, and compassionate for veterans, their families, and vulnerable Australians. We connect clients with vetted service providers nationwide across DVA, NDIS, and CHSP programs.
We are a growing organisation and we take both our work and our people seriously.
ABOUT THE ROLE
This is a fast-paced, high-volume client services role, not a counselling or casework position. You will handle a steady flow of inbound calls and enquiries, manage bookings across multiple programs, resolve issues at pace, and keep records accurate across our systems in real time.
Our clients are veterans and their families who rely on us to be consistent, warm, and dependable. The people who thrive in this role bring both efficiency and genuine care, and know how to hold both at once.
A DAY IN THE LIFE
Your morning starts with reviewing client requests and confirming bookings, making sure every client feels supported from the outset. You move through a steady flow of calls with warmth and clarity, and leaving people feeling reassured.
Between calls you are keeping records accurate and up to date, coordinating with service providers, and flagging anything that could be done better. You spot things. You bring them forward. Your initiative is genuinely welcome here.
You finish the day knowing the work you did mattered to someone who needed it. That never gets old.
THE ROLE IN PRACTICE
– Manage a high volume of client enquiries by phone and email with professionalism and care
– Schedule and coordinate household services across multiple programs efficiently
– Maintain accurate, real-time client records across our CRM and booking systems
– Resolve service-related issues promptly and confidently, with a supportive team behind you
– Build strong working relationships with clients, service providers, and colleagues
– Bring your ideas forward. We are always looking to do things better
WHAT YOU WILL BRING
This role is for someone who already knows how to do this work. You are ready to contribute from day one, comfortable working at pace, and you take genuine pride in getting it right.
- Proven experience in a call centre, customer service, aged care, disability support, hospitality, or fast-paced admin role. If you have managed high volumes of client contact and kept your cool, we want to hear from you
- Confidence with CRM or client record systems. You pick up new platforms quickly and stay accurate under pressure
- Clear, warm, and professional communication, written and verbal
- The ability to manage competing priorities calmly and work accurately at pace
- Genuine warmth with vulnerable or elderly clients, within a structured service coordination context
- A proactive mindset. You spot what needs doing and you do it
- Care for the people we serve and the mission behind the work
You may not have worked in a call centre specifically, but if you know how to juggle competing demands, communicate with care under pressure, and genuinely enjoy helping people, you will feel right at home here.
Applications are welcome from Brisbane-based candidates only.
WHAT OUR CLIENTS SAY
“Honestly I can’t fault HomeFront. They understand DVA and the unique rigors of life in the ADF. Genuinely made my weekends less painful, allowing me to spend more quality time with my children.” – DVA Client
This is what your work makes possible. Every single day.
HOW TO APPLY
Please include a cover letter. We read every one, because the people in our team matter deeply to us and a cover letter tells us a lot about how you think, how you communicate, and whether HomeFront is the right fit for you too.
We would love to hear about:
- Your experience in call centre, client services, or high-volume admin environments
- The systems and tools you have worked with and how quickly you pick up new ones
- A time you supported someone vulnerable or at-need and how you handled it
- Why HomeFront specifically, and what draws you to this kind of work
We review applications as they come in and will be in touch with shortlisted candidates promptly.
Veteran Employer of Choice (Veteran Employment Program) | RSL Career Partner | ISO Certified | Founded 2016
