Housing Options Officer (full time role 6 months)

at Hume Community Housing

Customer Experience • Maitland, New South Wales 2320, Australia • Full-time

AI Job Summary

Demonstrated experience delivering trauma-informed service delivery in the social services sector.
Experience assessing housing needs and eligibility for homelessness, private rental, and social housing assistance.
Experience supporting customers through social and affordable housing application processes.

Role Type

On-site • Contract • Full-time • Operational

Description

ABOUT THE ROLE

This is a 6-month contract as a Housing Options Officer; you are responsible for providing trauma informed service delivery to customers who are experiencing homelessness and other customers needing alternative housing options. The Housing Options Officer provides service and advice in order to guide customers to the most appropriate housing program for them.

Your responsibilities will include, but not be limited to;

Assessing customer’s housing needs
Referring customers to appropriate social supports
Supporting customers to access the private rental market
Assessing Social Housing Applications
Working with customers through the social and affordable application process

WHAT WE LOOK FOR IN YOU

To be successful in this role, you will have:

A tertiary qualification in the Housing or Welfare Sector
Demonstrated experience in delivering Trauma Informed Practice service delivery in the social services sector
Experience in maintaining compliance and quality management processes. 
Experience in interviewing and assessing customers’ eligibility for housing assistance such as homelessness services, private rental products and social housing assistance. 
Experience with processing housing applications through HOMES and TRIM is desirable. 
Reliable vehicle and a NSW driver’s licence.

WHAT YOU CAN LOOK FORWARD TO

We are diverse, dedicated, passionate and flexible. Most of all we are customer focused and welcome those who share our values and our purpose of providing people with opportunities to prosper. 

Your contribution is rewarded and celebrated with great opportunities to build a career in an exciting, growing sector. We also offer.

Above Award salaries
35 hour working week
Flexible work practices
Salary packaging
Career development opportunities 
Portable long service leave
Access to Wellbeing and EAP Counselling Service

Company Overview

Our purpose is to create opportunities for people to prosper.  As a leading community housing provider Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies for owners and provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper. We work in collaboration with our customers and communities, listen to what they need so we can ensure our services are right and they have the best experience. It’s important that our customers stay at the heart of what we do, and why we do it. You spend a lot of your waking hours at work, so we want to give you a workplace where you can really be your values-aligned self and feel appreciated. We want you to have the best work life balance you can, in your role. At Hume, we know how to have fun, celebrate successes and are committed to providing a thriving organisational experience to our employees, where you too can prosper. 

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Housing Options Officer (full time role 6 months)

Role Type

Description

Company Overview

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