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Internal Dispute ResolutionÌýSpecialistÌý

Infinity Group AustraliaÌý

Location:ÌýNorwest NSW (On-site)Ìý

Type:ÌýFull-time, on-site, MondayÌý–ÌýFriday, 9am-5pm (WFH 1 day/week post-probation)Ìý

Salary:ÌýÌýPackage to beÌýdeterminedÌýbased on experience,ÌýexpertiseÌýandÌýdemonstratedÌýcapability. Strong Internal Dispute Resolution,ÌýAFCAÌýand legal experience will be highly regarded.Ìý

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About the RoleÌý

At Infinity, how we handle the hard moments matters.ÌýWe’reÌýnow looking forÌýanÌýInternal Dispute Resolution SpecialistÌýto ownÌýend‑to‑endÌýinternal dispute and complaint matters, with a strong focus on complex,Ìýnon‑standard, andÌýhigh‑impactÌýcases.Ìý

This is not aÌýhigh‑volumeÌýcomplaints role. Instead,Ìýyou’llÌýmanage a smaller number of commercially and reputationally significant disputes where judgement, fairness, and regulatory confidence are critical.ÌýThe role primarily deals with disputes connected to residential property transactions, including matters arising pre‑ÌýandÌýpost‑settlement.Ìý

Many cases require bespoke resolution pathways, close collaboration with senior business leaders, and oversight of formal legal documentation such as deeds of settlement, deeds of rescission, and confidentiality orÌýnoÌýdisclosureÌýagreements.Ìý

You’llÌýbe trusted to independently assess disputes against internal dispute resolution requirements, regulatoryÌýtimeframes, applicable legislation, industry codes, and fairness standards, while confidently navigating ambiguity and complex stakeholder dynamics. This is a senior role for someone who values ownership, influence, and meaningful impact.Ìý

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Qualifications & ExperienceÌý

We’reÌýlooking for someone who bringsÌý

• 3-5+ years’ experienceÌýmanaging complex dispute resolution, complaints, or remediation mattersÌýÌý
• Experience withinÌýfinancial services, credit, property, or another regulated environmentÌýÌý
• Demonstrated exposure to Internal Dispute Resolution (IDR) frameworks and external dispute bodies such as AFCAÌýÌý
• Strong written capability, including drafting submissions, recommendations, decision rationales, and formal documentationÌýÌý
• Relevant tertiary qualifications (business, legal, law or similar), or equivalent professional experienceÌý

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Skills & AttributesÌý

You’llÌýthrive in this role if you:Ìý

• Are comfortable handling complex,Ìýnon-routineÌýdispute scenariosÌý
• Confidently assess matters against regulatory obligations, policy requirements, and fairness principlesÌý
• Communicate with empathy, clarity, and authorityÌý–Ìýparticularly in sensitive client conversationsÌý
• Collaborate effectively with senior leaders to design bespoke resolution pathwaysÌý
• Apply strong commercial judgement while remainingÌýclient centredÌý
• MaintainÌýhigh standardsÌýof governance, documentation, and disputeÌýrecordkeepingÌý
• Take ownership, follow matters through, and remain proactive under pressureÌý

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About Infinity GroupÌý

Infinity Group is one of Australia’sÌýfastest growingÌýfinancialÌýservices group.ÌýWe help everyday Australians take control of their money, reduce debt faster, and buildÌýlong‑termÌýwealthÌý–Ìýnot throughÌýone‑offÌýtransactions, but through ongoing relationships and education.ÌýOur culture isÌýhigh‑performance,Ìýpeople‑firstÌýandÌývalues‑driven. We challenge traditional thinking, back our people, and believe doing the right thing isÌýnon‑negotiableÌý–Ìýespecially whenÌýit’sÌýgetÌýhard.Ìý

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Why Join UsÌý

• Real impactÌý– Your work directly shapes client trust and business integrityÌý
• Senior visibilityÌý– Partner closely with leaders across the organisationÌý
• Autonomy & trustÌý– Be empowered to use your judgement, not just follow templatesÌý
• Growth mindsetÌý– Help evolve and mature a critical business functionÌý
• Supportive cultureÌý– High standards, genuine care, and strong teamworkÌý

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IfÌýyou’reÌýlooking for a role where your experience is respected, your voice matters, and your work makes a differenceÌý–Ìýwe’dÌýlove to hear from you.ÌýApply now, orÌýcontact ÌýHannahÌýOxley – Talent Acquisition Partner, Infinity Group via LinkedIn for a confidential discussion.Ìý