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Grow your career with ITEC Health – Internal Opportunity Support CoordinatorÌý

NSW SCHADS LevelÌý4Ìý– Full TimeÌýÌý

About ITEC GroupÌý

ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services.ÌýÌý

With a workforce of 400+ across QLD, NT, SA, and NSW,Ìýwe’reÌýproud to lead with heart, purpose,ÌýÌý and action.Ìý

Our Commitment to Cultural Safety Ìý

Across our diverse services – including disability, health, youth, and community programs – we recognise and honour the importance of cultural identity, community connection, and lived experience.ÌýÌý

We work in partnership with Aboriginal and Torres Strait Islander peoples, families, and communities, and embed cultural understanding and trauma-informed practice into everything we do.Ìý

At our core are our ‘We CARE’ values:Ìý

We Care | We Appreciate | We Are Reliable | We EmpowerÌý

If you live these values and want to make a lasting impact,Ìýwe’dÌýlove to meet you.Ìý

WhyÌýYou’llÌýLove This RoleÌý

In this role, you’ll have the opportunity to make a meaningful difference every day by helping NDIS participants build confidence, strengthen their independence, and exercise real choice and control in their lives.Ìý

You’ll work alongside participants, families, providers, and communities to help people understand, implement, and review their NDIS plans, while coordinating the supports that matter most to them. It’s a rewarding role where you can empower people to achieve their goals and build stronger connections with their community.Ìý

You’ll also be part of a purpose-driven team that values person-centred practice, collaboration, and positive outcomes. If you’re passionate about supporting people in a way that respects their goals, funded supports, and decision-making rights, this is a role where your work will truly matter.Ìý

Primary ResponsibilitiesÌý

• Participant Outcomes and Capacity BuildingÌý
• EngageÌýparticipants to understand goals, strengths,ÌýrisksÌýand support needs in line with their NDIS plan.Ìý
• Support participants to build skills,ÌýconfidenceÌýand knowledge to navigate the NDIS and broader service systems.Ìý
• Provide guidance to participants to understand plan budgets, fundingÌýcategoriesÌýand service options, enabling informedÌýdecision making.Ìý
• Facilitate participant choice and control by supporting independent engagement withÌýsupportsÌýand services.Ìý
• Support participants to prepare for plan reviews and reassessments.Ìý
• Coordination, Systems and ComplianceÌý
• Coordinate participant access toÌýappropriate informal,ÌýmainstreamÌýand funded supports.Ìý Support collaboration across service providers to promote cohesive andÌýtimelyÌýservice delivery.Ìý
• AssistÌýparticipants with crisis planning and identification ofÌýappropriate escalationÌýpathways.ÌýÌý
• ProduceÌýaccurateÌýandÌýtimelyÌýreports in line with NDIA requirements andÌýorganisationalÌýstandards.Ìý
• MaintainÌýaccurateÌýparticipant recordsÌýin accordance withÌýNDIS Practice Standards,ÌýprivacyÌýandÌýrecord-keepingÌýobligations.Ìý
• Stakeholder and Market EngagementÌý
• Establish andÌýmaintainÌýeffective working relationships with participants, families,ÌýcarersÌýand external stakeholders.Ìý
• Act as a key point of contact forÌýcoordinationÌýmatters whileÌýmaintainingÌýprofessional boundaries.Ìý
• Contribute to service sustainability through ethical referrals and effective relationship management.Ìý
• Leadership & ManagementÌý
• Empower NDIS participants to understand their plans and connect them with service providers, building their capacity to liveÌýasÌýindependentlyÌýas possible.Ìý
• Support participants to manage their budgets effectively.Ìý
• Maintain,ÌýmonitorÌýand manage caseload hours forÌýownÌýworkload in lineÌýwithÌýorganisationalÌýexpectations, participant requirements and NDIS directives,ÌýguidelinesÌýand standards.Ìý
• Growth & Service SustainabilityÌý
• Contribute to sustainable service growth through effective coordination and ethical practice.Ìý
• Contribute to commerciallyÌýviableÌýand scalable service delivery models through feedback and participation in continuous improvement activities.Ìý
• Documentation, Risk & QualityÌýÌý
• EnsureÌýaccurateÌýandÌýtimelyÌýmanagement of participant records.Ìý
• Monitor participant satisfaction and ensureÌýappropriateÌýescalation,Ìýinvestigation and corrective action occurs whenÌýrequired.Ìý
• Support audits and continuous improvement activities.Ìý
• Adhere to WHS compliance within service environments.Ìý
• Commitment to ongoing professional development.ÌýÌýÌý

QualificationsÌýand experienceÌý

​Certificate IV, diploma or degree in Community Services, Disability, Human Services, Social Work or a related discipline, or equivalent demonstrated experienceÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌýÌý

ComplianceÌýwith NDIS Worker Screening requirements.ÌýÌýÌý

Proven experience working with people living with disability and complex care needs,ÌýutilisingÌýa person‑centredÌýapproach.Ìý

Experience managing a caseload of participants in a billable hour environment.Ìý

Ìý

About YouÌý

• Excellent communication (written and verbal), consultation, negotiation,ÌýcoachingÌýand facilitation skillsÌýappropriate toÌýa Level 4 role.Ìý
• Sound understanding of the NDIS market,ÌýsupportsÌýandÌýprogrammes.Ìý
• Well‑developed problem‑solving, research, conceptual and analytical skills.Ìý
• Technology literate, including confidence using Windows‑based systems,ÌýemailÌýand online platforms.Ìý
• Ability to travel to remote and isolated communities asÌýrequired.Ìý
• Effective relationship management with participants, families,ÌýserviceÌýprovidersÌýand other key stakeholders.Ìý
• Forward planner who critically assessesÌýownÌýperformance andÌýparticipatesÌýin supervision and development.Ìý

WhatÌýYou’llÌýNeedÌý

• ​​Current Australian Driver’s Licence Ìý
• Willing to undergo the Nation Police CheckÌý
• NDIS Worker Screening Check Ìý
• Eligibility to work in Australia Ìý
• Working with Children Check Ìý
• First Aid and CPR​ Ìý

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.ÌýÌý Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued.Ìý

Submit your application today and help us make a difference.Ìý