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Summary:

As a FOH Shift Manager in the vibrant hospitality and catering industry, you will play a crucial role in ensuring exceptional customer service and operational efficiency at our Bunbury location. This permanent, full-time position is essential for maintaining high standards and fostering a positive environment for both staff and guests, contributing to the overall success of our establishment.

Responsibilities:

• Oversee daily front-of-house operations, ensuring a seamless guest experience.
• Manage and train staff, fostering a collaborative and motivated team environment.
• Monitor and maintain service standards, addressing any issues promptly.
• Assist in inventory management and ordering supplies as needed.
• Handle customer inquiries and complaints with professionalism and care.
• Ensure compliance with health and safety regulations and company policies.
• Prepare reports on operational performance and suggest improvements.

Qualifications:

• Previous experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Basic financial acumen for managing budgets and reports.
• Flexibility to work various shifts, including evenings and weekends.