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THE ROLEÌý

Client outcomes and experienceÌý

• Own a portfolio of clients, including complex orÌýhigh‑valueÌýengagementsÌý
• Act as a trusted senior contact, resolving issues with sound judgementÌý
• Ensure clear,ÌýtimelyÌýand professional communicationÌý
• Influence client retention, confidence andÌýlong‑termÌýrelationshipsÌý
• Act as escalation point for complex orÌýhigh‑riskÌýmattersÌý

Quality,ÌýcomplianceÌýand riskÌý

• Ensure all work meets professional,ÌýregulatoryÌýand ethical standardsÌý
• Exercise independent judgement onÌýnon‑routineÌýtechnical mattersÌý
• IdentifyÌýand manage risks to clients and the firmÌý
• Maintain oversight of team outputs and ensure quality through review and leadershipÌý

Ìý

WIP and fee recoveryÌý

• Manage workflow,ÌýscopingÌýand allocation of work across the teamÌý
• Drive sustainable fee performance and recoverabilityÌý
• Review WIP and invoicing aligned with firm expectationsÌý

Team leadership and developmentÌý

• Lead, coach and mentor team membersÌý
• Build capability,ÌýjudgementÌýand confidence in othersÌý
• ProvideÌýtimelyÌýfeedback,ÌýguidanceÌýand escalation supportÌý
• Lead performance and development discussions, ideally with experience using formal review processes such asÌýhalf-yearlyÌýreviewsÌý

Ideal CandidateÌý

• 7+ years’ professional experience in public practiceÌýaccountingÌý
• Demonstrated experience leading people and managing outcomesÌý
• Proven ability to exercise independent judgement in complex situationsÌý
• Strong client management and relationship skillsÌý
• High level communication and influencing capabilityÌý
• Strong organisational skills with ability to manage competing prioritiesÌý
• Commercial mindset with an understanding of fees,ÌýworkflowÌýand performanceÌý
• Degree in Accounting or FinanceÌýÌý
• CA or CPA (completed or working towards)ÌýÌý
• DetailÌýfocused, organised and reliable with strong time management and the ability to manage competing prioritiesÌýÌý
• Clear written and verbal communication skills and able to build positive working relationships with clients andÌýdirect reportsÌýÌý

SystemsÌýexperienceÌý

• Xero, MYOBÌý
• BGL 360, MYOB AE, CAS (highly desirable)Ìý
• Intermediate MS OfficeÌý