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Who We AreÌý

McDermott Aviation is a global leader in helicopter operations, delivering aerial firefighting, emergency response,ÌýutilityÌýand aviation services across Australia and internationally. With one of the world’s largest privately owned helicopter fleets, we are committed to safety,ÌýreliabilityÌýand operational excellence.Ìý

About the RoleÌý

We are seeking an experiencedÌýOperations Support ManagerÌýtoÌýjoin our team on the Sunshine Coast.ÌýThis roleÌýis responsible forÌýoverseeing operational support services, includingÌýinsurance coordination,Ìýtravel and accommodation coordination, mobilisation support,ÌýreceptionÌýand administration services.ÌýÌýYou will ensure support functions are organised, efficient and aligned with operational needs.Ìý

Key ResponsibilitiesÌý

• ManageÌýandÌýcoordinateÌýinsuranceÌýadministration, claims coordination and supporting documentationÌýincluding liaising with insurers,ÌýbrokersÌýand internal stakeholders.Ìý
• Lead the Travel, Administration and Reception teams, including rostering and workforce planning.Ìý
• Oversee the coordination ofÌýtravel,Ìýcrew houseÌýaccommodationÌýand mobilisation activities.Ìý
• LeadÌýadministration and reception services.Ìý
• Support workforce planning, operationalÌýreadinessÌýand business continuity activities.Ìý
• Drive process improvements across systems,ÌýproceduresÌýand support services.Ìý
• Monitor priorities,ÌýrisksÌýand service delivery across the support function.Ìý
• Review service provider contracts for the facilitiesÌý
• CoordinateÌýITÌýservicesÌýÌý
• Assist with ConferenceÌýcoordinationÌýÌý

About YouÌý

You will be a proactive leader who enjoys developing people, improvingÌýprocessesÌýand supporting operational success.Ìý

You will have:Ìý

• A minimum of 5 years’ experience leading administration, travel,ÌýreceptionÌýor operational support teams.Ìý
• Proven track record of managing teams and driving operational improvements
• Excellent organisational, communication and stakeholder management skills.Ìý
• Experience with insurance administration, claims coordination or governance processes.Ìý
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• The ability to manage competing priorities in a fast-paced environment.Ìý

DesirableÌý

• Aviation,Ìýlogistics, emergency services,ÌýresourcesÌýor similar operational industry experience.Ìý
• Experience in mobilisation, workforce planning, travel coordination, insuranceÌýadministrationÌýor project coordination.Ìý

Why Join McDermott Aviation?Ìý

• Lead a critical support function within a global aviation organisation.Ìý
• Play a key role in operational readiness and business improvement.Ìý
• Work with a collaborative and supportive team.Ìý
• Based in Cooroy on the Sunshine Coast, with occasional travel asÌýrequired.Ìý