Telehealth Nurse – Patient-Centred Care |ÌýCannÌýI HelpÌý
- Sumner LocationÌý
- Performance STIÌý
- Full Time or Part Time (4 days)Ìý
AtÌýCannÌýI Help, we are redefining access to care through compassionate, evidence-based telehealth services. We areÌýseekingÌýa Registered or Enrolled Nurse who brings clinical excellence, accountability, and craftsmanship to every patient interaction.
This role is more than clinical support,Ìýit is about delivering meaningful outcomes through a model grounded in Patient-First Care, operational discipline, and continuous improvement.Ìý
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Why Join Us?Ìý
You’llÌýbe part of a high-performing telehealth environment built on three core principles:Ìý
- You take pride in your craft. Every patient interaction is delivered with empathy, attention to detail, and a commitment to excellence.Ìý
- You uphold the highest standards of clinical governance, safety, and patient trust. Confidentiality, ethics, and duty of care are non-negotiable.Ìý
- You deliver with precision, efficiency, and accountability. You understand that performance matters and actively contribute to meeting and exceeding KPIs.Ìý
The RoleÌý
As a Telehealth Nurse, you will play a critical role in supporting patients through their care journey, ensuring access, education, and continuity of care.Ìý
You will:Ìý
- Deliver high-quality, patient-centred telehealth supportÌý
- Guide patients with compassion, professionalism, and clinical accuracyÌý
- Work collaboratively with GPs and multidisciplinary teamsÌý
- MaintainÌýaccurate,ÌýtimelyÌýdocumentation and data integrityÌý
- Respond to patient enquiries and manage appointments efficientlyÌý
- Use data and insights to drive continuous improvement in care deliveryÌý
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The role is offered as either full time (38 hours pw), or part time (30.4 hours pw). The role is office based with some work from home flexibility.ÌýÌý
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Performance & RewardÌý
We are a performance-driven organisation.Ìý
- Clear KPIs aligned to patient outcomes, efficiency, and quality of careÌý
- Participation in a Short-Term Incentive (STI) program, rewarding high performance and contributionÌý
- A culture that recognises and values outcomes, accountability, and impactÌý
AtÌýCannÌýI Help, weÌýdon’tÌýjust reward activity,Ìýwe reward results and patient impact.Ìý
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About YouÌý
You are:Ìý
- AHPRA registered (RN or EN) with a strong commitment to clinical excellenceÌý
- Experienced (or highly capable) in telehealth or patient coordination environmentsÌý
- A confident communicator who can engage patients with empathy and clarityÌý
- Detail-oriented, organised, and able to work both autonomously and within a teamÌý
- Motivated by performance, purpose, and patient outcomesÌý
Our CommitmentÌý
We provide:Ìý
- A supportive, values-driven cultureÌý
- Ongoing professional developmentÌý
- A structured performance framework aligned to growth and rewardÌý
- The opportunity to be part of a progressive, patient-first healthcare modelÌý
ToÌýApplyÌý
If you are ready to combine clinicalÌýexpertiseÌýwith performance, purpose, and patient impact,Ìýthis is your opportunity to make a difference.ÌýTo be considered for this role all applicants MUST complete the following PI assessment (will take up to 10 minutes):Ìý
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https://assessment.predictiveindex.com/4FFR/02533df6-2bf5-4ea9-9001-ba14f4a8ea58?type=candidateba
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Must be able to obtain a suitable National Police Check and provide two professional references.Ìý
