About the Company:
Minetek is a global air, water, and sound solutions provider based here in the United States. The business is a leader in the provision of water evaporation, water management, underground ventilation, sound attenuation, and noise control solutions.
With over 150 years of combined experience, the business has successfully delivered thousands of ‘world-first’ projects for hundreds of clients across the globe.
The Role:
ToÌýcarry outÌýregional site services and support, with an emphasis on safety, productivity, profitability, customer service,Ìýquality,Ìýand reliability.
The position requires a high percentage of time in the field,Ìýdiagnosing errors and technical problems,Ìýpromoting company services,ÌýandÌýidentifyingÌýareas for operational improvement to supportÌýfutureÌýbusiness and project success.
This role is not restricted to the listed location — while our office is based in Ohio, we welcome applications from candidates across neighbouring states.
Responsibilities:
- Travelling throughout the region to various mining operations for regular on-site inspections and visitsÌýÌý
- Auditing, testing,Ìýinstallation,Ìýcommissioning, warranty,ÌýandÌýbreakdownÌýassistanceÌýofÌýMinetek’sÌýAir, Sound, and WaterÌýproductsÌý
- Completing regionalÌýservice and repair jobsÌýto ensure theyÌýare completed to theÌýcustomersÌýexpected level of quality and within the negotiatedÌýtime frameÌý
- Providing quick response solutions to technical issues that may arise during or post installationÌý
- Liaising closely with key stakeholders to ensure the highest level of customer satisfaction is achievedÌý
- Establish andÌýmaintainÌýrelationships with existing and new vendorsÌýand contractorsÌýwithin the regionÌý
- Providing assistanceÌýand guidance toÌýservice staffÌýand ProjectÌýManagers on all project related mattersÌý
- AssistingÌýwith various operational requirements, assessment, processÌýimprovementÌýand documentation asÌýrequiredÌý
- IdentifyingÌýopportunities forÌýadditionalÌýproduct salesÌýand servicesÌýthrough effective relationship management and networkingÌý
- EnsuringÌýMinetekÌýquality standards areÌýupheld,Ìýand that work is conducted safely andÌýin accordance withÌýcompany policy at all times
Skills & Experience:
- Essential trade qualifications, experience working in a similar role, and highly capable with equipment installs and troubleshooting
- Excellent communication and interpersonal skills, with a positive, can-do attitude
- Calm and confident when resolving escalated issues from operations, which will require quick thinking, resourcefulness, and effective collaboration
- An inherent technical aptitude with the ability to learn new products, understanding their capability and associated benefits that will support client relations
- Highly adaptable with exceptional fault-finding and independent problem-solving skills
- Can produce detailed and informative reports for both internal and external stakeholders
- Hands-on project supervision and coordination of site personnel and subcontractors
- Can consistently think ‘outside of the box’ to improve project deliverables, timelines, and margins
- Strong safety management awareness with a passion for educating and promoting
- fundamental WHS practices in line with company policies and procedures
- Capable of developing strong networks and customer relationships by means of on-site meetings, technical presentations, and project team interactions
Culture and Benefits
Minetek is an organisation with strong company values, a business that cares about the personal and professional development of its employees.Ìý We work hard to provide a work environment that encourages open communication and collaboration, whilst remaining constantly mindful of what it takes to evolve a culture that will support long-term employee engagement.
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We are offering a competitive salary package, along with exceptional company benefits. For your excellent performance, you will also be rewarded with career development opportunities and great team support.
