Summary:
We are looking for a motivated, organised and customer-focused Customer Sales & Administration Coordinator to join our team.
This is a dynamic and varied role that combines sales, customer service and administration. You will be responsible for building strong customer relationships, identifying sales opportunities, supporting business growth, processing customer orders and ensuring the smooth day-to-day running of administrative functions.
You will regularly engage with customers through inbound and outbound communication, including customer follow-up, prospecting and occasional cold calling to generate new business opportunities. You will also assist with product promotions and account support, while managing order processing, bookings and general office coordination.
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This role is ideal for someone who enjoys working with people, is confident on the phone, thrives in a fast-paced environment and takes pride in being organised, proactive and results-driven.
Responsibilities:
- Answer and direct incoming calls to the appropriate person or department
- Process customer orders accurately and efficiently
- Handle invoicing tasks, ensuring accuracy and timeliness
- Assist sales representatives with customer follow-up, order issues and account support
- Conduct outbound calls to existing and prospective customers to generate sales opportunities
- Promote products, upsell specials and identify new business opportunities
- Build strong customer relationships through regular communication and exceptional service
- Support customers by addressing queries and concerns professionally
- Maintain organised filing systems for documents and records
- Take customers off hold promptly and assist where required
- Collaborate closely with the Office Manager
- Process new customer setups and credit applications
- Assist with reporting, sales administration and database management
- Support Accounts Payable and Receivable Manager with bank reconciliation tasks as required
- Provide general support to internal teams and assist with operational priorities
- Assist with route planning and scheduling when required
- Help solve customer or internal issues quickly and effectively
Requirements:
- Previous experience in customer service, administration, internal sales or sales support
- Confident and professional phone manner with the ability to build rapport quickly
- Experience making outbound calls and managing customer relationships
- Comfortable with prospecting and occasional cold calling
- Strong communication and interpersonal skills
- High level of attention to detail and accuracy
- Strong organisational and time management skills
- Ability to multitask and prioritise in a fast-paced environment
- Proficient in Microsoft Office Suite
- Experience with invoicing, order processing or CRM / inventory systems highly regarded
- Sales mindset with confidence identifying upselling opportunities
- Proactive by nature with a strong support-focused attitude
- Strong problem-solving skills and ability to think on your feet
- Ability to work collaboratively in a team environment and support varying business needs
- Understanding of accounting software and accounts processes is advantageous
