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About us Pasticceria Papa is a beloved destination for authentic Italian pastries, desserts and café experiences. We pride ourselves on combining traditional Italian craftsmanship with warm hospitality, creating a welcoming environment where customers can enjoy premium quality products and exceptional service. Our commitment to excellence and attention to detail extends across every aspect of our business, from our carefully sourced ingredients to our dedication to staff development and customer satisfaction.

About the role We are seeking an experienced Restaurant Manager to join our team at our Haberfield location in NSW. This is a full-time position where you will oversee the day-to-day operations of our café, pasticceria and restaurant environment, ensuring exceptional customer experiences and maintaining the highest standards of service. As Restaurant Manager, you will play a crucial role in upholding Pasticceria Papa’s reputation for quality, hospitality and operational excellence. You will lead a dedicated team, manage financial performance and ensure our venue remains a cherished destination for our community.

Key responsibilities

1. Oversee all daily restaurant operations, including opening and closing procedures, and ensuring compliance with all health and safety regulations
2. Lead, train, mentor and supervise front-of-house and back-of-house staff to deliver exceptional customer service consistently
3. Manage staff scheduling, rosters and performance management to maintain optimal service levels
4. Monitor and control costs, including food, beverages and labour, to achieve budgeted financial targets
5. Maintain high standards of cleanliness, hygiene and presentation throughout the restaurant and café areas
6. Handle customer inquiries, complaints and feedback professionally, resolving issues promptly to ensure satisfaction
7. Manage inventory, stock rotation and ordering of supplies in coordination with the kitchen and administrative teams
8. Implement and maintain quality control standards for food and beverage service
9. Contribute to the development and execution of marketing initiatives and promotions to drive customer engagement and revenue
10. Build strong relationships with regular customers whilst maintaining a welcoming atmosphere for all guests
11. Liaise with senior management on operational matters, performance metrics and strategic improvements

What we’re looking for

1. Proven 3-5 years of experience as a Restaurant Manager or similar hospitality management role in a fast-paced environment
2. Strong leadership abilities with the capacity to motivate, develop and manage teams effectively
3. Excellent customer service skills with a genuine passion for delivering exceptional hospitality experiences
4. Valuable understanding of P&L management, budgeting and cost control in a food and beverage setting
5. Knowledge of food safety, health and hygiene regulations and best practices
6. Strong organisational and multitasking abilities, with attention to detail
7. Excellent communication skills, both written and verbal
8. Proficiency with point-of-sale systems and restaurant management software
9. Flexibility to work weekends, public holidays and varying shifts as required
10. A passion and knowledge for Italian culture, food and hospitality (preferred)
11. Relevant hospitality qualifications or certifications (preferred)
12. A valid RSA is required
13. Wine and cocktails knowledge (preferred)
14. First Aid certificate (preferred)

What we offer

1. Competitive salary package based on experience and qualifications
2. Ongoing professional development and training opportunities to enhance your management skills
3. A supportive and collaborative work environment where your contributions are valued
4. Staff discounts on our premium products and café offerings
5. The opportunity to be part of a respected, established business with strong community connections
6. Flexible working arrangements where possible to support work-life balance
7. A role that offers genuine career progression within our growing business

Apply now If you are an experienced hospitality professional with a passion for excellence and a commitment to creating memorable customer experiences, we would love to hear from you. Please submit your resume, covering letter and references to join the Pasticceria Papa HR team. Send us an email to: HRManager@ppapa.com.au