About Us
EasiFleet, powered by Paywise, is a leading provider of salary packaging and novated leasing solutions, supporting employers and employees across Australia. We are committed to delivering efficient, compliant, and customer-focused services that simplify financial benefits and
create real value for our clients.
As our business continues to grow, we are focused on strengthening our client service delivery and building a high-performing, collaborative team environment. We are passionate about creating positive customer experiences and supporting our people to develop, succeed, and make a
meaningful impact.
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What We Offer
·Modern Melbourne office.
·Competitive salary + superannuation.
·Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us.
·Career development opportunities in a fast-expanding organisation.ÌýÌýÌýÌý
·Competitive employee benefits, including salary packaging (we practice what we preach).
·Ongoing training and development to build both your operational and customer skills.
·Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family.
·A supportive, collaborative culture where people are celebrated.
About the Opportunity
As the Team Lead – Client Services, you will report to the Customer Service Manager and take ownership of the day-to-day management of the client services team.
Key responsibilities include:
·Lead, mentor and develop a high-performing client services team
·Manage client relationships across employers, employees, and suppliers
·Oversee salary packaging and novated leasing operations
·Monitor and manage inbound/outbound enquiries across phone, email, and online channels
·Act as the escalation point for complex customer and client issues
·Support onboarding and implementation of new clients and employers
·Ensure accurate and timely processing of pay cycles, deductions, and reporting
·Oversee FBT year-end reconciliation and rollovers
·Manage arrears, package catch-ups, and account balances
·Monitor service requests and ensure timely resolution within KPI targets
·Support daily payment processing, banking files and reconciliations
·Deliver training and continuous development for team members
About You
You are a confident and capable leader who combines strong operational expertise with a people-focused leadership style. You lead by example, create a high-performing team environment, and maintain a clear focus on service excellence and outcomes. To succeed in this role, you’ll bring:
·Demonstrated experience in a team leadership role within customer service or operations
·Strong knowledge of salary packaging and novated leasing (highly desirable)
·Proven ability to lead, coach, and develop high-performing teams
·Experience managing escalations and complex client relationships
·Exceptional attention to detail, with a strong focus on accuracy, compliance, and risk management
·Highly developed communication and stakeholder management skills
·Strong organisational capability with the ability to manage competing priorities
·Ability to interpret performance data, manage KPIs, and drive continuous improvement
·Resilient, adaptable, and solutions-focused, with a strong sense of ownership
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Next Steps
If you’re ready to take the next step in your leadership career and be part of a growing organisation undergoing exciting transformation, we’d love to hear from you.
Apply now and join Easifleet in delivering exceptional client experiences.
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