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TRANSFORMING THROUGH TECHNOLOGYÌý

PMY Group (PMY) exists to transform the way peopleÌýoperateÌýand interact with public venues and places through technology. Within this we aspire to:Ìý

• Be leaders in the strategy, design, integration, and management of theÌýSmart Technology EcosystemÌýwithin a public venue or place.
• Provide convenient and effectiveÌýNext Generation PlatformsÌýto support venue operations and commercialisation.ÌýÌý
• Deliver highly valuable andÌýunique insights on operations and patron behaviour.ÌýÌý
• Be the experienced, reliable, andÌýtrusted technology partner for the market.Ìý

We have proudly supported more than 1,000 clients globally, across four key regions (APAC, USA,ÌýUKÌýand EMEA) and are focused on continuing our aggressive expansion through our end-to-end offering.Ìý

POSITION OVERVIEW

The Event Technology Manager (ETM) spearheads the ETS-01 Event Technology Management & Integration service, leadingÌýengagementÌýand integration between all stakeholders to deliver agreed project outcomes. The ETMÌýis responsible forÌýthe planning, coordination, implementation, operationalÌýmanagementÌýand continuous improvement of Event Technology Services across the event lifecycle. This role ensures all event technology solutions are effectively integrated, operationally supported and aligned with eventÌýobjectives, stakeholder expectations,ÌýtimelinesÌýand budgets.Ìý

The ETM works collaboratively with internal teams, Event Technology Service Providers, event deliveryÌýpartnersÌýand operational stakeholders to ensure successful deployment, operation and decommissioning of event technologies and associated services. The role also contributes to the strategic evolution and innovation of event technology capabilities and roadmaps.Ìý

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RESPONSIBILITIES

Oversee operational governance, management, integration, deployment, operations,ÌýdecommissioningÌýand reporting for Event Technology Services.ÌýÌýOwn, develop and manage milestones within key workflows including Design, Budget, Programming and Deployment.ÌýÌýMaintain end-to-end ownership of the Event Technology Integration Plan (ETIP) and other Event Planning Documents (EPDs)ÌýAct as a key stakeholder in the Integrated Delivery Plan (IDP).ÌýÌýCollaborate with and oversee Event Technology Service Providers, supportÌýpersonnelÌýand delivery partners to ensure alignment of deliverables and operational outcomes.ÌýÌýIdentifyÌýopportunities for innovation and evolution of Event Technology Services, including technology upgrades,ÌýupdatesÌýand roadmap planning.ÌýÌýEnsure all technologies and services are contractually supported and operationally fit for purpose.ÌýÌýWork with Technology Stakeholder Leads to plan technology service requirements, rolloutÌýactivitiesÌýand integration outcomes.ÌýÌý

Oversee deployment, operational support,ÌýdecommissioningÌýand post-event reporting activities.ÌýÌýManage operational issues,ÌýincidentsÌýand escalations, including implementation ofÌýappropriate workaroundsÌýand resolution strategies.ÌýÌýSupport bump-in and bump-out activities and provide operational shift coverage asÌýrequired.ÌýÌýEnsure technology and technical support services are effectively delivered to end users, suppliers,ÌýpartnersÌýand event personnel.ÌýÌýContribute to continuous improvement initiatives, operational readinessÌýactivitiesÌýand service deliveryÌýoptimisation.Ìý

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KNOWLEDGE, SKILLS & EXPERIENCE

ÌýDemonstrated experience managing event technology services or similar operational technology environments within complex, high-profileÌýeventsÌýor organisations.ÌýÌý

• Strong knowledge of IT services, systems,ÌýinfrastructureÌýand event technology equipment.ÌýÌý
• Experience coordinating technology integration, deployment and operational support activities across multiple stakeholders and vendors.ÌýÌý
• Strong project management skills with the ability to manage competing priorities,ÌýtimelinesÌýand budgets.ÌýÌý
• Excellent stakeholder engagement,ÌýcommunicationÌýand relationship management skills.ÌýÌý
• Strong analytical,ÌýtroubleshootingÌýand problem-solving capabilities.ÌýÌý
• Ability to manage operational incidents and escalations in fast-paced event environments.ÌýÌý
• Demonstrated ability to collaborate effectively with cross-functional teams,ÌýsuppliersÌýand operational personnel.ÌýÌý
• Understanding of operational governance, serviceÌýdeliveryÌýand technology lifecycle management.ÌýÌý
• Ability to work flexible hours and support onsite operational activities during event delivery periods.Ìý

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QUALIFICATIONS &ÌýCERTIFICATIONSÌýÌý

Relevant degree, diploma or certification in Information Technology, Computer Science,ÌýEngineeringÌýor a related discipline.ÌýÌý

• Relevant or transferable experience deploying and supporting technology solutions for event teams or large-scale operational environments.ÌýÌý
• Project Management certification or equivalent experience desirable (e.g. PRINCE2, PMP, Agile or similar).ÌýÌý
• IT Service Management certification desirable (e.g. ITIL or equivalent).ÌýÌý
• Relevant technical or vendor certifications consideredÌýadvantageous.Ìý